5.2 Okay2020 Jul 23
Pros: Location is understaffed.Cons: No cruise control. Dirt & stains in the van. Windshield wipers smear/streak
4.0 Okay2019 Dec 31
Pros: Staff was friendly but completely unhelpful with any change to the prepaid contract.Cons: I’ve rented from all the companies including Hertz and never had such a problem with contract changes, so I believe the problem was with you, “Kayak,” or Uber as I was told.
2.0 Mediocre2019 Oct 02
Pros: When I arrived to pick up the car - they informed me there was no car available - and since I had estimated to pick up the car at 1:00 pm and arrived at 4 - they informed me there was no car for me So, I was stranded in Tallahasse and had to return to the airport to rent a budget car for $485Cons: They could have found a car for me - except they seemed to care less and I was on my own. Worst experience to date on any car rental I have had in 45 years - serious;y
2.0 Mediocre2019 Jun 22
Pros: I was unable to pick up the car, as the cardholder was not present. She lives 4+ hours away, I was unaware of the need for her to be there, as when I purchased, I did not see anywhere she needed to be. The associate or “manager” as she said she was, was VERY condescending and rude.Cons: Employees of Hertz who are not rude and have good customer service skills.
2.0 Mediocre2019 Feb 26
Cons: Left work to pick up the car I reserved only to be told they didn’t have any vehicles available. The staff offered nothing to help the situation. Very disappointing.
10.0 Excellent2018 May 08
Convenient and CourteousPros: The location is easy to get to, and the staff there are very helpful.
2.0 Mediocre2018 Feb 23
Didn't have enough carsPros: A representative from the rental car location in Tallahassee called to alert me that they did not have enough cars.Cons: The rental car location in Tallahassee did not have enough cars to meet demand. I ended up cancelling my reservation.
10.0 Excellent2018 Feb 21
Pros: Office staff was very friendly and helpful. Value of car rental was excellent.
10.0 Excellent2018 Feb 20
Pros: Great customer service at the W.Tennessee, Tallahassee location.
2.0 Mediocre2017 Oct 25
HorribleCons: Took over an hour to get car at this location. And when I hit the car - it had less than a quarter tank of gas! After waiting so long I needed to stop at a gas station before I could start my trip. Horrible service - Hertz should be ashamed