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Cleveland hotels near Cleveland Mall
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Best Cleveland hotels near Cleveland Mall
Located in Downtown Cleveland, this hotel is within a 10-minute walk of Cleveland Mall, JACK Cleveland Casino and Rocket Mortgage FieldHouse. Cleveland Convention Center and Cleveland Arcade are also within 10 minutes. Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 12 minutes.
Overall 9.2 Excellent
Based on 2,397 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Pros: Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Kevin at the front desk was very friendly and nice. The woman (didn’t get her name) was friendly and welcoming. We enjoyed the friendly atmosphere and nice rooms. It was a great location for the things our family had planned.
Cons: The only negative was we were on the first floor by the lobby and at night and early morning we could hear some conversations.
Excellent
9.4
Pros: I liked the wide hallways and tall ceilings in the rooms! The fact that the hotel used to be the Board of Education building appealed to me greatly. The staff was warm, friendly, and helpful. I will definitely recommend this hotel!
Good
7.4
Pros: Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby.
Cons: Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.
Excellent
10.0
Excellent
10.0
Pros: Luxury at affordable price. Complimentary happy hour drinks and breakfast included is a nice touch.
Cons: Hot tub was too hot And pool was too cold.
Excellent
9.7
Pros: Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location.
Cons: Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.
Excellent
8.2
Pros: Walking distance to attractions and restaurants. Staff was very friendly and helpful. It was our first visit to Cleveland and we had a great time.
Cons: The breakfast was ok and happy hour snacks were mediocre. With so many great restaurants and bars in the area we opted out of the free stuff.
Excellent
10.0
Cons: The free food was pretty bad but what do you expect for free food
Located in Downtown Cleveland, this hotel is within a 10-minute walk of Cleveland Convention Center, JACK Cleveland Casino and Cleveland Arcade. Rock and Roll Hall of Fame and FirstEnergy Stadium are also within 15 minutes. Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 12 minutes.
Overall 9.0 Excellent
Based on 897 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Pros: The beds were super comfortable.
Cons: The bathroom needs more privacy. Especially when staying with a group of friends.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
9.1
Pros: Great location. Super clean and modern.
Cons: Water was brown because of some work being done. Only has Valet parking. No free wifi
Excellent
10.0
Pros: Excellent service very accommodating
Excellent
8.8
Pros: Staff were very friendly and helpful. Good central location.
Cons: Room doors close very loudly and the noise woke me up mornings.
Excellent
8.2
Pros: Staff was very attentive and prompt. Décor was modern and room service was excellent.
Cons: Housekeeping was irregular in room cleaning services. Most of the days room was not done all day and I had to call for service after returning to room in evening. Bathrobes were not provided in room, which are pretty standard in hotels of this class.
Excellent
9.4
Pros: Rooms were clean and well designed. Slept well because beds were comfortable, drapery kept light out, and room well insulated from noise. This is a large hotel and yet whenever we contacted the staff via text, room phone, or in person they responded to every one of our requests quickly. The hotel is within walking distance or short taxi ride of tourist attractions and restaurants etc. Also the view is nice.
Cons: I wish there had been charging outlets on the long desk/counter.
With a stay at The Glidden House in Cleveland (University Circle), you'll be a 4-minute walk from Cleveland Museum of Art and 11 minutes by foot from Case Western Reserve University. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Cleveland? This hotel has 3000 square feet (279 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Overall 9.0 Excellent
Based on 263 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Cons: Breakfast was a bit out of sync. The heated items were only warm.
Excellent
8.2
Pros: Location.
Cons: Limited parking.
Good
6.5
Pros: 1. Pleasant walks available through CWRU campus 2. Excellent complimentary hot breakfast 3. Very clean 4. Good size room 3. Other than A/C, the room was in good working order
Cons: 1. A/C unit not effective in maintaining even temperature - I was required to keep the unit set too cold in order to prevent room from getting tepid 2. A bit complicated getting to Cleveland Clinic parking from hotel (this was a recommended hotel for visits to CC) 3. TV was flat screen but old technology - not HDTV
Excellent
9.1
Pros: The Glidden House is like stepping back in time. The staff and decor are of an earlier genteel era without being stuffy. No hotel chain feel here. Room service is catered from the next door restaurant - and the executive chef is a recent James Beard award winner - can't beat that! Complimentary breakfast on the sun terrace is a great start to any day.
Cons: Air conditioning although adequate, was a little uneven at night.
The Schofield Building is a much-loved landmark in downtown Cleveland — where pride, infectious warmth, and passion abound. Cleveland is in the midst of a Past meets present at The Kimpton Schofield Hotel, where a circa-1902 building houses a space that’s reflective of the city’s newest chapter. Think boutique, artisan elements like ottomans crafted from recycled saris paired with thoughtful touches that celebrate Cleveland’s heritage, such as the lobby’s collection of American Splendor comics. Given the location within walking distance of world-class theater, sports stadiums and more, there’s no better place to base yourself.
Overall 8.8 Excellent
Based on 517 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Charming hotel with lovely rooms. Wonderful sitting room with fireplace Great location and staff
Excellent
9.1
Pros: Free bikes to tour the city. Great location.
Good
6.2
Cons: Air conditioner wasn’t working properly, made for a hot night
Benefit from the impeccable downtown location of Cleveland Marriott Downtown at Key Tower just steps away from many of Cleveland, Ohio's most sought-after attractions. Located in the vibrant downtown, directly across the street from the Cleveland Convention Center, our hotel is near the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, Great Lakes Science Center, FirstEnergy Stadium and Lake Erie. Settle into our spacious, modern hotel rooms or suites, where plush bedding and views of the lake await. Stay relaxed and focused in our state-of-the-art, 20,000-square-foot Spa or join us for drinks or a sumptuous meal at one of the hotel's popular restaurants or bars. Host your next event in Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom and charming outdoor patio, enhanced by delicious catering, thoughtful planning services and intuitive amenities. Come experience the best that Cleveland, Ohio has to offer at Cleveland Marriott Downtown at Key Tower.
Overall 8.7 Excellent
Based on 184 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Check in and check out were fast. Everything was clean. They make staying there hassle free.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Comfortable and easy
Excellent
10.0
Okay
5.1
Pros: Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons: After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
Mediocre
2.0
Cons: Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons: This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Good
7.7
Cons: Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Mediocre
2.0
Cons: We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Located in the Historic Gateway Neighborhood, at East 4th Street between Euclid and Superior Avenues, Hyatt Regency Cleveland at The Arcade provides convenient proximity to all major attractions in Cleveland. The hotel is within walking distance from the Rock & Roll Hall of Fame, Progressive Field, the Horseshoe Casino, the Theater District, and the Cleveland Convention Center and Global Center for Health Innovation.
Overall 8.6 Excellent
Based on 1,636 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Pros: We stayed in the vip suite and it was nice. Very spacious.
Cons: Furniture and decorations were a little dated. Same with the electronics.
Okay
5.4
Excellent
8.2
Excellent
8.2
Excellent
9.7
Excellent
10.0
Excellent
8.0
Good
7.4
Pros: The bed wasn’t the best. No mattress pad and small pillows.
Cons: The noise was more than a bit bothersome
Excellent
10.0
Good
6.0
Good
6.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: Very close to downtown attractions in a unique building.
Cons: Very few "extras" provided without cost.
Excellent
10.0
Excellent
10.0
Pros: Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.
Excellent
10.0
Excellent
10.0
Mediocre
3.7
Pros: The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.
Cons: The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!
Excellent
10.0
Pros: We had a good time. Great view, such a comfortable bed!
Cons: The additional 30.00 for one night parking.
Good
6.2
Pros: The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance.
Cons: First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
Excellent
10.0
Pros: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
Excellent
8.2
Pros: I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.
Cons: Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.
Excellent
9.7
Pros: Beautiful
Cons: Parking
Excellent
10.0
Excellent
9.4
Pros: Excellent stay
Excellent
8.0
Okay
4.5
Pros: Pleasant and helpful staff.
Cons: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
Good
6.8
Pros: clean, friendly staff, nice central location
Cons: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
Excellent
8.0
Pros: Nice atmosphere. Great location in town.
Good
6.0
Pros: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.
Cons: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
Excellent
8.2
Pros: There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
Excellent
10.0
Pros: Bed was comfortable, location was perfect, staff was super friendly.
Located in the heart of Cleveland, this hotel is within 1 mile (2 km) of Museum of Contemporary Art Cleveland, Cleveland Clinic and Case Western Reserve University. Cleveland Museum of Art and University Hospitals of Cleveland are also within 2 miles (3 km). East 105th-Quincy Station is 22 minutes by foot and University Circle Station is 24 minutes.
Overall 8.6 Excellent
Based on 615 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.0
Pros: Conveniently located near the Cleveland Clinic
Excellent
10.0
Excellent
8.2
Excellent
9.7
Okay
5.7
Pros: The price.
Cons: Had to pay for parking. The area.
Excellent
9.7
Pros: Clean. Quiet
Cons: Next to hospital. Pricey considering I spent all day in hospital and only slept and showered in room. Room service prompt. Good food.
Excellent
10.0
Pros: Staff is wonderful. Suite is spacious and quiet. Restaurant excellent.
Nestled amidst the excitement of downtown Cleveland, the luxury Metropolitan at The 9 features 156 beautifully appointed hotel rooms designed to engage and inspire. Enjoy dining at Adega, voted Best Downtown Cleveland Restaurant in 2015 and 2016, or unwind with a handcrafted cocktail at Azure Rooftop Lounge (open seasonally) while enjoying views of Lake Erie and the local cityscape. Tucked above the hotel lobby, Ledger Bar is made for conversation and people watching while sipping a refreshing beverage. The century-old bank vaults beneath the Cleveland Trust Rotunda are home to a luxury cocktail lounge, Vault, where you can enjoy a small plate menu and over 30 artisanal, hand-crafted libations fashioned by resident mixologists. The Mint Ballroom is sure to make your next event in Ohio an unforgettable memory. Visit Alex Theater at The 9 to enjoy live performances featuring Cleveland's finest local entertainment. The Metropolitan at The 9 is also the only area hotel that features an indoor dog park.
Overall 8.6 Excellent
Based on 245 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Pros: Location, rooftop bar, valet parking
Cons: no complaints
Excellent
9.7
Excellent
8.8
Pros: Fabulous modern room with wonderful upgrades, very relaxing comfortable bed. Room was quiet and like an oasis. Views of downtown Cleveland all around. Incredible picture windows on entire wall. The room was just unbelievable!
Cons: A bit small. The shower and bathroom so open and in the middle of the room felt a bit awkward but it was okay for a short stay.
Excellent
8.8
Cons: Sounded like there was water tank in the wall by my room. Every hour or so it sounded like a huge toilet was filling up with water. This was on the 4th floor.
Located in Gateway District, this hotel is within a 10-minute walk of Free Stamp, Cleveland Public Auditorium and Cleveland Convention Center. Rocket Mortgage FieldHouse and Rock and Roll Hall of Fame are also within 15 minutes. Tower City-Public Square Station is 13 minutes by foot and Cleveland Station is 12 minutes.
Overall 8.4 Excellent
Based on 891 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
9.1
Excellent
8.2
Excellent
9.4
Pros: The mattress and pillows were very comfortable. The staff was very helpful and friendly.
Cons: Ice only on even floors
Good
6.6
Pros: Staff was friendly and accommodating down to the valet parking staff.
Cons: No room service.
Good
6.3
Pros: The staff was very friendly and helpful and the bed was very comfortable. There's also the benefit of the included wifi with the room.
Cons: There was mold growing on the ceiling of my room's bathroom and when I came back to the room on my second day, a house-cleaning person had left a torn rag on my bathroom sink.
Excellent
10.0
Pros: Location was great for our trip to the Rock & Roll Hall of Fame. Really close to fun food places too. Very friendly, clean and accommodating. Would definitely go back!
Excellent
10.0
Pros: Very friendly staff, clean
Good
7.4
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.6
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.3
Pros: Friendly staff, easy acess to downtown.
Cons: Very noisy hallways and guests being aloud to play loud music and party all night right next to our room
Excellent
8.8
Pros: Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.
Cons: Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
Excellent
10.0
Good
7.4
Pros: nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake.
Cons: Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
Excellent
10.0
Pros: It was a nice place close to where I need to be cost of room was good also was the breakfast
Cons: Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
Excellent
8.0
Pros: Close to rock hall and bars
Cons: No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
Excellent
9.6
Pros: Great room wonderful location to all things downtown and just a short drive to either side. I will definitely stay here again the next time I'm in town
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.8
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
8.8
Pros: Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd.
Cons: I like a firm mattress - it was ot
Good
6.8
Pros: Nice hotel, not much of a reception area (no bar area) which I would have expected for a downtown hotel. But it was just a 10 minute walk downtown where there were a lot of bar and food options. We were there on a Sunday night so not much was open but we still had a good time! Breakfast was good; there were hot eggs and bacon. The only thing that stunk was that there was no free parking. You had to either valet for $20 or park in the garage next door for $13. Good overall experience!
Okay
4.0
Pros: Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options.
Cons: First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
Good
7.7
Pros: Great location for sports events! Great breakfast!
Excellent
8.0
Pros: We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
Excellent
9.4
Pros: Great location. Nice breakfast. Comfortable room.
Cons: No easy access to evening meals. Price of daily parking.
Good
7.4
Pros: Nice, clean, and great location. Breakfast was average, but enough for the price of the hotel. Can't beat the walk to HOB for concerts and short drive to Ohio City. Though I don't like Valet parking for cost and convenience, they did do a good quick job getting my car consistently.
Cons: Valet parking only, which was misleading and costly. Put into an ADA accessible room for no reason, with horrible pillows and a shower far too short for me. ASKED FOR A QUIET ROOM. Put me across from the elevators, ice machine, staff lounge, and maintenance room in a handicap room for no reason, when a better room was available at the end of the hall. We stayed in the better room the second night only because I tweeted my dissatisfaction and the PR department called to make sure I was changed.
Excellent
9.6
Pros: Breakfast included Free wifi Location
Cons: Would be nice if the parking rate were either included or more reasonable
Excellent
8.0
Pros: The cleanliness of the entire hotel as well as my room. Breakfast was a plus!
Cons: The frown on the front desk lady, she wasn't nice at all. The night one
Excellent
10.0
Pros: At a time like this with the pandemic still the hotel served the bagged breakfast which was an unexpected very pleasant surprise. I found the staff to be extraordinarily caring, helpful, and did their best to meet or exceed our expectations. Plus excellent location with super clean and comfortable room.
Cons: I appreciated everything this hotel had to offer. I wouldn’t change a thing
Excellent
8.3
Pros: Friendly Staff and helpful service
Cons: No parking. On the description of the hotel, it did not state that there was a valet service only to park you car and that this service costs an extra $20 per night, per vehicle.
Excellent
10.0
Pros: Great location for Rock N Roll Hall of Fame and Progressive Field and downtown restaurants all with in walking distance of hotel.
Cons: there was nothing I didn't like.
Excellent
9.4
Pros: Staff was great. Valet worked out well. Our room was very spacious. Clean and comfortable
Cons: Breakfast. The food was good but at 10:00 they shut the doors. There were people still in getting food and they closed them in and started taking stuff away. I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike we had.
Excellent
10.0
Pros: Location very good close to everything that walking distance ?
Cons: very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
We offer Stay and Go package parking rates for our hotel guests.Conveniently located at exit 240 on the I-71, La Quinta Inn & Suites Cleveland Airport North is perfectly situated for easy access to Hopkins International Airport and Downtown Cleveland attractions. The recently renovated hotel offers guests a wealth of updated amenities, including FREE WiFi, an available airport shuttle, and FREE parking. The friendly and helpful staff, comfortable pillowtop beds, and newly decorated rooms make this the perfect hotel for your Cleveland visit. Guests also enjoy our FREE Hot Bright Side Breakfast. Wake up on the bright side of Cleveland!Escape to the newly renovated La Quinta Inn & Suites Cleveland Airport North. Our spacious and well-appointed rooms offer unmatched comfort and convenience, and new features that make them more appealing than ever. Hotel updates offer guests a stunning lobby with a stone fireplace, an ideal place for relaxing before heading to your room. The latest amenities were designed with both business and pleasure travelers in mind, working to ensure a great stay.Come experience a memorable stay with us. Our 100 percent nonsmoking, pet friendly hotel offers FREE parking, an expanded fitness center, laundry facilities, print station, and a FREE Hot Bright Side Breakfast featuring scrambled and hard boiled eggs, a rotation of bacon or sausage, freshly prepared oatmeal and toppings along with cereals, fresh fruit, waffles, muffins and breads. The airport shuttle runs from 4:30 am to midnight, and a five-minute walk takes you to the RTA station that whisks you right to the center of Downtown Cleveland.Our redesigned rooms have everything you need for a relaxed and pleasant stay. Room amenities include the technology-packed CubieBlue clock, refreshed bathroom spaces, and designer accent walls with colors meant to put you at ease. Our pillowtop beds provide a restful night's sleep for everyone after a fun and busy day.From its revitalized Public Square with summer sunbathing and winter ice skating to the world-renowned Rock and Rock Hall of Fame, Greater Cleveland attracts nearly 20 million visitors a year, and for good reason. This Midwest lakefront city has something for everyone. Catch a musical in Playhouse Square, attend a Browns, Indians, or Cavs game at one of the city's three downtown stadiums, or view 6,000 years of culture at the Cleveland Museum of Art. The Gordon Square Arts District and East Fourth Street offer plenty of restaurants, bars, and entertainment.Business travelers will find easy access to the facilities of auto giants Ford and Chevrolet as well as the Cleveland Convention Center, PNC Bank, Cleveland State University, and Baldwin Wallace University.When your day is through, La Quinta Inn & Suites Cleveland Airport North is here to help you unwind. Between its proximity to local venues and entertainment and our redone building, you'll have everything you need at your fingertips. Come find out why your stay here will help you wake up on the bright side!
Overall 8.3 Excellent
Based on 1,524 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
5.4
Cons: The room was a little dirty.
Good
6.5
Excellent
10.0
Excellent
8.5
Good
6.5
Pros: The price and location
Cons: Was not very clean, someone else's hair on bathroom floor
Okay
5.1
Pros: The vanity was outside the bathroom instead of trying to cram it into the bathroom
Cons: The blankets didn't look as clean as they should have been
Mediocre
2.8
Pros: Staff were available all the time. Location was good.
Cons: Room was not clean. Had to change the room during the night we reached.
Excellent
8.0
Pros: Breakfast was great.
Excellent
10.0
Cons: When you get to the Cleveland Hopkins airport make sure to call the hotel to send a van to pick you up. I wish I knew that. Now you know.
Excellent
9.0
Good
6.0
Okay
4.0
Excellent
8.5
Excellent
8.0
Excellent
10.0
Pros: Traveling with a pet can be hard, but La Quinta makes their part easy. Great for pets and great during pandemic circumstances.
Located in Gateway District, this hotel is steps away from East 4th Street and Cleveland Arcade. Rocket Mortgage FieldHouse and JACK Cleveland Casino are also within 10 minutes. Tower City-Public Square Station is 9 minutes by foot and Cleveland Station is 16 minutes.
Overall 8.3 Excellent
Based on 1,048 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.1
Excellent
10.0
Good
7.7
Pros: The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful!
Cons: The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.
Excellent
8.5
Pros: Location was excellent
Cons: Food
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: Our bed was super comfortable!
Cons: Building is old. You can hear everything!
Excellent
8.0
Pros: Comfortable beds, happy hour, free breakfast and great staff.
Cons: Valet parks the cars a couple blocks away in a public lot. Trust me when I say park the car yourself. It takes them over 10 minutes to retrieve each car and when we were there only 1 person was working to run for the cars. We took a walk that morning and watched the valet drivers pathetically meandering to the cars, not jogging or even fast walking. It makes it difficult if you are trying to be somewhere on time. Budget 30-40 minutes to get your car the next morning if you use valet.
Located in the vibrant theatre district, right on glittering Playhouse Square, the Crowne Plaza at Playhouse Square hotel will leave guests cheering. The rooms and suites at our downtown Cleveland hotel, provide everything both leisure and business travelers desire. The intimate lobby and professional staff are always ready to help make this boutique-style hotel a great place to wind down after a night on the town. Just a few blocks from the Crowne Plaza Cleveland at Playhouse Square hotel you can catch the latest shows at Playhouse Square, get in tune with your favorite music at the Rock and Roll Hall of Fame & Museum and explore the Great Lakes Science Center. If sports are more your hobby, you can catch a Cleveland Cavaliers home game at the Quicken Loans Arena or visit Progressive Field, home of the Cleveland Indians professional baseball team or watch a Cleveland Browns Football game at First Energy Stadium. Businesses near hotel: Sherwin Williams, Dealer Tire, Applied Industrial Technologies, Cleveland Clinic Foundation, University Hospital, Case Western Reserve University, General Electric. Start your day with breakfast buffet located at the Ghost Light Restaurant & Lounge and relax at the hotels newly remodeled indoor heated swimming pool, hot tub and sauna. End your day at the award winning Happy Hour at the Hotels Ghost Light Restaurant & Lounge.
Overall 8.2 Excellent
Based on 729 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.8
Excellent
8.0
Excellent
10.0
Pros: This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by.
Cons: Lack of a greeting by hotel staff.
Okay
4.8
Pros: Room had a nice view
Cons: Staff were pretty rude ... parking not included in rate .. it was 24 bucks to park ... room wasn't very clean
Excellent
8.5
Pros: Clean, spacious room. Comfortable firm bed. Nice staff. Great value. Great location.
Cons: Woke up in the shiffering as the temperature had dropped a lot, and the blankets were pretty thin. In fairness I should have looked for the thermostat before going to sleep but i was surprised how cold it got in a few hours. Still a good hotel choice though.
Excellent
10.0
Pros: comfort and convenience
Cons: disappointed with fitness room but I am being picky
Good
7.7
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: The hotel was amazing. Valet parking was very convenient, the staff was AMAZING, and the room was awesome too! Nothing but great things to say about our experience at this hotel.
Good
6.0
Cons: I got put on hold every time I called downstairs. The late evening desk staff was not exactly friendly. The place was threadbare.
Okay
5.1
Cons: We had no hand towels, wash cloths, or shower floor mat. One of the bath room bulbs was out. The floor had crumbs from the list visitor and the room had to tv cabinet stand but only 1 tv. The room was also missing a mini fridge and microwave.
Excellent
9.4
Pros: Very close to Progressive Field. Decided to stay here because of ability to park car during 2 day stay and be close enough to walk everywhere. Only a few blocks from Progressive field, restaurants, bars, as well as sights in downtown Cleveland. Had an excellent stay. Beds were very comfortable, rooms were quiet.
Cons: Shower had very low pressure. TV remote did not work and was stuck on the Hotel Movie Preview channel. Was trying to check local weather before going for a walk before a game but remote did not work, and there were no change channel buttons on the TV itself.
Excellent
8.8
Pros: Darryl at reception & the rest of the reception & housekeeping staffs were very helpful & friendly. The location is perfect for walking around the city to all the local attractions. The room was clean & comfortable but basic. I had a nice view of the square & the lake.
Cons: I just wish the room had a fridge and/or a minibar. The coffeemaker also didn't work very well & leaked half the water out. Not a big deal as there were coffee shops nearby.
Excellent
10.0
Pros: Great staff. Planning on staying there again on next visit to Cleveland.
Excellent
9.0
Pros: Location and staff
Cons: Small TV
Good
6.5
Pros: Comfortable bed and room. Decently clean.
Cons: Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
Excellent
9.7
Pros: Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay
Cons: Nothing. everything was great!
Excellent
10.0
Pros: Close to activities and restaurants, Very helpful staff.
Excellent
8.2
Good
7.4
Pros: Nice property and clean
Cons: Failed to honor 3 pm check-in. Attempted to pre-check-in at 1 pm. Room was not ready, which was okay. They would not do a pre-check-in either. They promised to call me when room was ready. No one called. At 3 pm, I went back to hotel to check-in. The front desk had me sit around in the lobby for 30 minutes as they checked on my room. Just to tell me the my room was not ready. I said I thought check-in was at 3 pm. The front desk attendant stated check-in was sometime after 3 pm. Huh? Anyways, I was not able to check-in until after 5:30. Meanwhile, I saw people check-in at 1 pm and from 3 to 3:30 pm. My room was a simple single with 2 double beds. You would it was the only deluxe master jacuzzi suite in the hotel where the VIP guest requested late checkout.
Okay
5.1
Pros: Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable.
Cons: Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating.
Excellent
9.4
Pros: Everything was nice and clean
Cons: Not having breakfast included in the price
Mediocre
2.0
Cons: Beautiful day in March and the temperature was unseasonably warm. The hotel had no air and no fans. No refrigerators or microwaves. Room had food under armchair. No desk chair. Never going back,!!!!
Good
6.5
Pros: Overall the hotel was very nice. The beds and pillows were super comfortable and the location was really convenient to most of the downtown attractions. There were some really huge drawbacks though.
Cons: Most of the hotel smelled like bleach. While I appreciate the cleanliness, the smell was overwhelming. The biggest issue I had was the wifi. I like to use my iPad before bed but the wifi was so poor and so slow I didn't have the chance. Also, you have to pay for using over 510 KB, which is kind of ridiculous. The breakfast bar is a total rip off, the food is stale and dry and flavorless. Skip this and grab something to eat at the grocery store down the block. Finally, the staff seems really uninterested in making you feel welcome. The waitresses at the breakfast bar were more concerned with their phones, and the front desk was rather cold.
Excellent
9.4
Cons: The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Good
7.1
Cons: We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated.
Excellent
9.7
Pros: Location
Cons: There wasn’t a mini-fridge in the room, which I thought was standard
Okay
4.8
Pros: Location
Cons: Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or lack thereof).
Excellent
8.0
Pros: We enjoyed the location. Also the lobby was decorated beautiful for Christmas.
Cons: To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Located in Gateway District, this hotel is within a 5-minute walk of East 4th Street, Rocket Mortgage FieldHouse and Cleveland Arcade. JACK Cleveland Casino and Progressive Field are also within 10 minutes. Tower City-Public Square Station is 7 minutes by foot and Cleveland Station is 21 minutes.
Overall 8.2 Excellent
Based on 530 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.5
Excellent
9.7
Good
7.1
Excellent
8.8
Excellent
9.6
Excellent
8.8
Excellent
8.8
Excellent
8.8
Excellent
10.0
Pros: Staff for sure, location was clutch and breakfast, yeah I want to stay
Cons: Swimming pool would have been the only thing
Excellent
9.4
Pros: Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.
Cons: Currently under construction, but they are updating so I'm sure it will look great once they are done.
Excellent
8.0
Located in Downtown Cleveland, this hotel is within a 15-minute walk of Cleveland Convention Center, FirstEnergy Stadium and Great Lakes Science Center. JACK Cleveland Casino and Rocket Mortgage FieldHouse are also within 1 mile (2 km). Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 17 minutes.
Overall 8.1 Excellent
Based on 396 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
8.5
Okay
5.7
Excellent
8.8
Excellent
8.0
Pros: The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.
Cons: It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Excellent
10.0
Pros: Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.
Cons: When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
Excellent
10.0
Excellent
10.0
Pros: Loved the rooms...not very large but very efficient and comfy!
Excellent
10.0
Okay
4.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.
Cons: No complimentary breakfast at this location.
Excellent
9.4
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
8.5
Pros: Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out.
Cons: Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.
Good
6.8
Pros: Staff was very nice, and the building was sleek and modern.
Cons: The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
Good
6.8
Pros: room looked nice
Cons: it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work
Mediocre
3.7
Pros: Not much actually.
Cons: The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
Good
7.7
Pros: The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference.
Cons: The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
Excellent
8.0
Pros: It was new and a ok location. Staff was great.
Cons: The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
The Hilton Garden Inn Cleveland Downtown hotel is located across from Progressive Field (formerly Jacob's Field and home of the Cleveland Indians) and two blocks from Quicken Loans Arena (the Q) and CSU Wolstein Center. The hotel is conveniently located for easy access and within walking distance to many Downtown Cleveland attractions. These include: Rock and Roll Hall of Fame and Museum, First Energy Stadium, Great Lakes Science Center with OMNIMAX Theater, Playhouse Square Theater District (State, Ohio, Allen and Hanna Theaters), House of Blues Cleveland and East 4th Entertainment District, Cleveland Convention Center, Tower City Mall. The hotel is just a short drive from: Cleveland Clinic, University Hospital, Cleveland Art Museum, Case Western Reserve University & University Circle, Cleveland Botanical Garden, Cleveland Museum of Natural History, Severance Hall-Home of the Cleveland Orchestra, Time Warner Cable Amphitheater (delete), Jacobs Pavilion at Nautica, The Cleveland Hopkins International Airport, Cleveland Metroparks Zoo and the Rainforest.
Overall 8.0 Excellent
Based on 1,255 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Mediocre
3.4
Mediocre
3.4
Pros: Room booked via kayak was not room given upon checkin. Air conditioning did not work. Hotel charged my card $25 fee without authorization or advisement. When I called to inquire I was advised it was displayed at the counter. I told the woman that the man never said a word to me about it, regardless of whether it was displayed or not I should still be advised at the time he took my card. She refused to see it that way and transferred me to a voicemail where I left a message for a manager. It has been nearly a week and I have still not received a call back.
Cons: Ac didn't work. Poor customer service. Hotel was doing remodel so was dirty and run down.
Excellent
9.7
Pros: Staff and facility was excellent
Okay
4.2
Cons: Waking up to blonde hair on my mouth an my hair is black !
Excellent
9.4
Good
6.0
Cons: We booked a king sized room. We were given a queen sized room and told that the hotel was sold out.
Good
6.5
Pros: Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back.
Cons: Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.
Excellent
10.0
Pros: Location was perfect
Cons: Had no dislikes
Excellent
8.0
Pros: Location
Cons: Bed was uncomfortable
Excellent
9.7
Pros: Within walking distance to Quicken Loans Arena. Which was one of the reasons we booked the hotel. Friendly staff, breeze to check in & out. Had a shuttle that would also drop you off & pick you up from the downtown area.
Cons: Beds were too soft & some of the furniture & fixtures were showing some wear.
Good
7.7
Pros: Complimentary refreshments in the lobby. Great cookies, coffee, tea and water. After walking around the city its wonderful to be able to grab a quick bite and drink upon entering the hotel without having to dig for $. Staff was friendly and more than willing to help. Pool and spa were also great.
Cons: Lobby couches were worn out, hotel shuttle was limited.
Excellent
9.0
Pros: The staff was incredibly friendly and helpful.
Cons: Had to walk through lobby to get to pool.
Good
7.1
Pros: The staff was very friendly and exceptionally helpful. All questions were answered above expectation.
Cons: Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location.
Good
7.4
Excellent
8.2
Excellent
10.0
Good
6.0
Cons: Dont make ypur customers pay for parking on top of the overnight stay.
Good
7.1
Pros: The manager on duty was accommodating and kept her cool in the midst of the problem. The room was comfortable.
Cons: They oversold themselves, even though I only made the reservation on the way from the airport. Took a long time to sort it out. I did eventually get a good room that was comped.
Excellent
10.0
Pros: Staff was friendly rooms were clean and comfortable
Cons: Wasnt aware I had to pay for parking... it should have been included with the cost of the hotel.
Excellent
8.2
Pros: Great location, great people, and great shuttle service.
Cons: Parking lot should have been compt.
Excellent
8.2
Pros: Location to Progressive Field and downtown area. Staff was very nice and helpful
Good
7.4
Pros: The location was great, just a short walk to Quicken Loans Arena. The staff was friendly and the hotel was clean. Very comfortable beds.
Cons: Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.
Excellent
10.0
Pros: Location
Cons: Very strong air freshener in the room, almost to the point of overwhelming.
Excellent
9.6
Pros: The location opposite Progressive Field was superb. I went there to watch the Cleveland Indians baseball team. Apart from that the room was extremely clean, the bed was comfortable, and breakfast was great too. It's a pity that my stay was so short, but Cleveland is a nice city, and I was impressed with the whole place.
Cons: Can't think of anything I didn't like.
Good
7.7
Pros: The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location. Beds were comfortable.
Cons: There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!
Located in Downtown Cleveland, this hotel is within a 10-minute walk of Cleveland Convention Center and Rock and Roll Hall of Fame. Great Lakes Science Center and Playhouse Square Centre are also within 15 minutes. Cleveland Station is 11 minutes by foot and Tower City-Public Square Station is 16 minutes.
Overall 8.0 Excellent
Based on 568 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Pros: Front desk was very friendly and quick to get us checked in and out.
Cons: Parking was very expensive.
Excellent
8.5
Pros: Staff was nice, location was awesome and restaurant and room service were great
Cons: Housekeeper was way to noisy every morning
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.1
Excellent
8.0
Pros: The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable.
Cons: The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Good
6.5
Pros: Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed.
Cons: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Good
6.8
Pros: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
Cons: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Excellent
10.0
Pros: Cortious staff
Mediocre
2.0
Cons: Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.
Good
6.0
Pros: I liked the access to food and drink, as well as the view of the lake in our second room.
Cons: I did not like how this place was not soundproof - you could hear everything in the room next door.
Excellent
10.0
Excellent
10.0
Pros: The place was clean and comfortable with a higher end business vibe.
Cons: No complaints.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: The hotel was clean and in a central location.
Cons: Please add fabric softener to your sheets! And the light by the room better wasn't working.
Excellent
8.2
Excellent
9.1
Pros: Cleanliness and layout of rooms.
Cons: No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Excellent
9.7
Pros: The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing.
Cons: The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
Excellent
8.0
Pros: Bed was comfortable.
Cons: Furniture a bit scuffed.
Excellent
8.0
Pros: amenities, proximity to points of interest, great adjacent restaurant
Cons: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Good
7.1
Pros: We had lunch in their restaurant and I had an amazing beet salad.
Cons: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Located in Downtown Cleveland, this hotel is within a 10-minute walk of Free Stamp, Rock and Roll Hall of Fame and Cleveland Convention Center. FirstEnergy Stadium and Great Lakes Science Center are also within 15 minutes. Cleveland Station is 9 minutes by foot and Tower City-Public Square Station is 19 minutes.
Overall 7.8 Good
Based on 915 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.2
Cons: Price
Good
7.7
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.3
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.7
Excellent
8.0
Excellent
8.8
Excellent
8.2
Pros: Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful,
Cons: Super old elevators
Excellent
8.3
Pros: Location and bed
Cons: Wait to check in
Excellent
10.0
Excellent
8.8
Excellent
8.8
Excellent
10.0
Good
7.7
Excellent
10.0
Okay
4.5
Pros: I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay.
Cons: Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Rest and refresh at the smoke-free and pet-friendly Comfort Inn Downtown hotel in Cleveland, OH. We are close to Playhouse Square, Progressive Field, Quicken Loans Arena, FirstEnergy Field and Cleveland Clinic, to which we provide free transportation from 6 am-11 pm. Amenities include free WiFi, free hot breakfast, fitness center and restaurants. Enjoy a great night in your guest room, which features a coffee maker, hair dryer, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Overall 7.5 Good
Based on 1,169 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.1
Okay
4.0
Mediocre
3.4
Pros: Downtown and near restaurants. On a fairly upgraded and police monitored street
Cons: Dirty, small, very schetchy parking area
Good
6.5
Good
6.0
Cons: Lots of construction next door which provided lots of loud noise. Very hard to sleep and relax.
Okay
4.5
Cons: Paid for a king bed and they only had a queen. Not impressed. Also the room wasn't ready when we went to check in at 330 pm.
Excellent
10.0
Pros: We chose this hotel due to the proximity to Wolstein arena. I was a bit nervous seeing several bad reviews but our room was great. Lots of options for breakfast in the morning.
Cons: My only real complaint is that the bathroom was very small and our room got reall warm overnight. We had the ac on even though it was roughly 40 degrees outside.
Good
6.5
Excellent
8.0
Good
7.1
Pros: Bed and pillows.
Cons: Elevator. Laundry room.
Excellent
9.7
Pros: The room was very comfortable and inviting. Breakfast was good. Staff was also very pleasant and great view from our room.
Cons: I didn't like that it didn't have a pool.
Okay
4.2
Cons: the staff was very rude, and didn't believe me when I explained that someone was staying in my room after I checked in. I had to wait for a while until they could get another room ready for my fiancee and I. There was also a lot of illegal activity going on with people asking for and selling drugs out front and what seemed to be prostitutes using this facilitate. If you have kids diffidently avoid this place at all coasts.
Located in Downtown Cleveland, this historic hotel is within a 10-minute walk of JACK Cleveland Casino, Rocket Mortgage FieldHouse and Cleveland Convention Center. Progressive Field and FirstEnergy Stadium are also within 1 mi (2 km). Tower City-Public Square Station is 5 minutes by foot and Cleveland Station is 20 minutes.
Overall 7.4 Good
Based on 1,066 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
8.0
Excellent
10.0
Good
7.4
Pros: Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay.
Cons: Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
Excellent
9.4
Excellent
9.4
Mediocre
2.0
Cons: Would not honor free parking advertised on Kayak Site !!
Mediocre
3.1
Pros: Location, large rooms
Cons: Hotel has not been updated in decades. Rooms are old, seating uncomfortable, limited outlets, poor amenities. Stay here if you want to remember what hotels were like in the 60's.
Good
6.2
Pros: Staff friendly n professional,
Cons: elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Excellent
9.7
Pros: Location,staff
Cons: Very small room
Excellent
10.0
Pros: Staff was super friendly.
Okay
4.5
Pros: Nothing really
Cons: Parking too expensive. No free internet. No fridge, no microwave. Noisy rooms
Good
6.0
Pros: Great location
Cons: Room hadn’t been remodeled in over 20 years. Very dated
Excellent
9.7
Pros: Amazing location, ridiculously comfortable bed and shower, super-fast elevator! Staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left home)
Cons: Only one trash can in the entire room, which was on total opposite side of room from bathroom (where tissues were—primary reason for needing trash can!). That was our ONLY complaint!!
With a stay at University Hotel & Suites in Cleveland, you'll be within a 10-minute walk of Children's Museum of Cleveland and Agora Theater & Ballroom. Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Free self parking is available onsite.
Overall 4.2 Okay
Based on 297 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.2
Mediocre
2.5
Cons: kind of scary
Mediocre
3.4
Okay
5.1
Pros: I really liked that they had free parking and a fairy good breakfast.
Cons: The building is very old and not so much clean. Also the air conditioner wasn't working really well in my room. I didn't like that they haven't had checked the room they were going to give to me because it was not cleaned and I had to change it with a room that was a bit worse furniture wise.
Good
6.0
Mediocre
2.0
Pros: the cleaning crew didn't take my things. That's always a plus. However the food at the restaurant was not bad at all. and the drink specials were great. You don't have to stay at the hotel to take advantage of the slightly above average food and drink.
Cons: I will start off by saying I think Kayak should remove this hotel as an option from their customers. I booked and paid for three nights, however I slept there the first night. I crashed with a friend the remainder of my stay. Walking up to the hotel, by looking at the windows, I thought the building was abandoned until I saw cars in the parking lot. there was dried blood on the sheets (washed and dried into the sheets) when I checked in. They didn't change my sheets after the first night, but simply made the bed. whenever the room adjacent to me used the sink, I would hear this reverberating sound that resembled a jack hammer crushing concrete. When I say whenever, I mean EVERY TIME they used their sink. Between the severely stained carpet (which by the feel of it you can tell the dirt was permanently caked and embedded in the fabric) and the smell of the hallway and the hotel room (I don't know how they managed to produce two separate but equally deplorable scents), I honestly felt like I had to take a shower after staying there in order to feel clean. The only reason why I did not complaints the hotel staff/management is because it is apparent that this is a permanent characteristic and not an isolated incident or unique circumstance. This is the way in which this hotel presents itself. Additionally I was there for a conference, which took my focus and actually took my attention and feeling of complete disgust away from the hotels conditions. In my opinion, because of its proximity to Cleveland State Iniversity, I feel they take advantage of customers quality of life standards by luring them with cheap prices.
Excellent
9.7
Good
6.8
Good
7.3
Pros: Awesome
Cons: 5 out of 5
Okay
4.5
Cons: Shower did not work, hotel did not smell good
Good
6.8
Pros: The staff was spectacular and the beds were super comfortable.
Cons: There was hair matted in the hair dryer and the lights next to the bed did not work. There was something spilled down the from of the cabinets.
Mediocre
2.6
Cons: This hotel is in a run down looking part of town and doesn't feel very safe. It's physical presence fits in with the other run down buildings there. There were broken windows on the hotel as we pulled up. The first key we got was to a room that was already occupied, so we had to go back down and get another key. The room smelled horrible. The towels and pillows weren't exactly clean. Under the beds had not been cleaned either as there were crumbs and dust under them.
Mediocre
2.2
Pros: Nothing
Cons: Had to carry the iron and ironing board up to my room w no assistance. Lazy staff!
Mediocre
2.0
Cons: No outlets in the rooms, dirty sheets Filthy dirty and outdated with a staff that doesn't communicate and is very unprofessional. However, the bar/restaurant that is connected to the hotel is awesome and the staff there was very friendly and accommodating.
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