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One location in Colorado Springs Airport
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Reviews
2.0 Poor
Oct 2022
10.0 Wonderful
May 2021
Pros:
Pickup at COS was easy for FastBreak members. Bypassed the line, picked up the keys in 30 seconds. The Mazda CX-9 was larger than what we had reserved, which came in very handy. The car was clean and in very good condition. Drop off at COS was super easy--a courteous attendant took the info and within a couple minutes we were inside the terminal.Cons:
The car was a bit pricey ($80/day) and LDW coverage (had I gotten it) would have been another $35/day.10.0 Wonderful
May 2021
Pros:
Staff was very friendly and helpful. I will only use budget in the future!!Cons:
All good!2.0 Poor
May 2021
Cons:
The agent asked me if I wanted an SUV instead of the sedan I’d originally rented because I had my family with me. He said absolutely nothing about an upcharge, upgrade, or any additional cost. As rental car companies often upgrade for free, I took that to be the situation here. But when we received the bill they’d charged us significantly more for the SUV. We were also three hours late returning the car but they charged us an entire day extra. Never using Budget again.2.0 Poor
Apr 2021
Cons:
I reserved a full size car at the airport. My flight was delayed and by time I got to the rental counter no one was around even though they were still supposed to be open. I ended up having to uber from the airport and back in the morning, costing about 2 days worth of the rental car. I finally get the car the next day and it's a Kia Optima, nice car but mid-sized not full size. Then when I return the car at the end of the week, I topped off with gas before returning, I'm charged a $10 fuel surcharge because they say they gave me the car with 18.5 gals of gas and I returned it with 17.6 gals. $10 for 1 gal of gas that I was supposedly less from when I started, when there is no digital gauge in the car to tell me exactly how many gals I have in it when I started. And guess what. The Kia Optima only has a 18.5 gal fuel tank. So it is impossible to return with 18.5 gals because there is no fuel station in the parking lot.2.0 Poor
Mar 2021
Pros:
Pick up staff was rude and difficult- will not be back because of manager and older gal we had to deal withShe lied to us drop off member was super nice and helpfulCons:
STAFF that u get what u reserved or at least comparable Vehicles are not chosen for just seating also baggae especially when what u requested are in lot. I will never use COS AIRPORT for rentals again The customer service was horrendous and we are local to COS- hope our visitors are not treated this way.One location in Colorado Springs Airport
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8.0 Very good
May 2021
Pros:
Ease of pick up and drop offCons:
Was hoping for Chrysler style with stow and go seats. Made use difficult but we managed2.0 Poor
Nov 2020
Pros:
Didn't get to pick up rental car because they were closed.10.0 Wonderful
Nov 2020
Pros:
Friendly staff, convenient on-site (airport) location9.6 Wonderful
Aug 2020
Cons:
Instructions on pick up at COS would have been very helpful. We had to make 3 trips around the terminal to get to the correct place to obtain car.2.0 Poor
Aug 2020
Pros:
Staff was apologetic.Cons:
There was no rental car available.8.8 Very good
May 2020
Cons:
Smoker was in the car previous to our useOne location in Colorado Springs Airport
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10.0 Wonderful
Aug 2020
Pros:
Staff was very candid and helpful.Cons:
Nothing could have been better.10.0 Wonderful
Aug 2018
Pros:
Easy, convenient, no problems10.0 Wonderful
Jul 2018
Pros:
Very efficient. Friendly, but one expects that.8.0 Very good
Jul 2018
Pros:
Good car and close, on-airport pickup and drop off.Cons:
Slight wait for a vehicle (~45 min) as they were renting them out as fast as they were being returned.10.0 Wonderful
Jul 2018
Pros:
Fast and courteous service10.0 Wonderful
May 2018
Pros:
Ease of check in and check out.Cons:
Can’t add a spouse for free.One location in Colorado Springs Airport
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8.0 Very good
Oct 2018
Pros:
Very quick and easy return10.0 Wonderful
Jul 2018
Pros:
I was anxious about renting a car for the first time and was traveling solo with two small kids. Every single Enterprise employee was genuinely kind, friendly and helpful. Its obvious that the company manages well and values its own employees ... because only happy employees give great customer service.Cons:
Nothing2.8 Poor
Oct 2017
Pros:
NothingCons:
Inaccurate pricing10.0 Wonderful
Aug 2017
Pros:
The car I booked was not available. I was instantly upgraded to a fabulous car....Enterprise is always the best.2.0 Poor
Jul 2017
Cons:
Never got to Colorado Springs because we couldn't get a car in Dallas!8.0 Very good
Jan 2017
Cons:
Smelled like cigarette smoke.One location in Colorado Springs Airport
One location in Colorado Springs Airport
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7.6 Good
Aug 2020
Cons:
Vehicle delivered to me with a flat tire, cracked windshield, a dirty interior windshield, and duct tape on the windshield and roof.3.6 Poor
Sep 2019
Pros:
The staff at Colorado Springs airport was friendly and efficient as well as the customer service representative I spoke with about my extra charges and despite the fact that he couldn't eradicate the excessive charges he was kind and sincere.Cons:
I am aware that Gunnison Airport has few travelers this time of year and was not surprised when there wasn't an agent at the desk when I returned my vehicle, however I was unknowingly charged a $100 cleaning fee and would like an explanation of why at the time I returned the car.4.4 Mediocre
May 2019
Pros:
They rented a car with an already flat tire.Cons:
They could have looked at the car before renting it. Then after I mentioned the problem, they could have fixed it. Instead someone came and filled it with air, that then leaked out again. Had to catch a ride back to the airport and abandon the car in a gas station parking lot.2.0 Poor
Aug 2018
Cons:
I stood in line to pick up key more than 1 hour and that made me miss my flight and have to take next day flight and whole thing Is mess. No sleep no rest and have to cancel my morning appointments for patients. You can call me if need 936-645-10443.6 Poor
Nov 2017
Cons:
COST and GAS RIPOFF!!! I rented a minivan for a family visit. Picked up the van and almost immediately the tire air pressure light came on. I put air in all the tires and the light went out. The next morning, this light came on again. I put air in the tires again and drove back to Avis to exchange the car. On the way the light came on again so I knew there was a serious problem. I filled the tires for the 3rd time and drove straight to the Avis place. Upon arrival they offered to change the tires or swap to a new vehicle. I elected to swap. They then proceeded to charge me $9.99 per gallon for half tank of gas. When I complained that the vehicle had a problem since I picked it up and I brought it straight back, they said they weren't sure where the tire problem occurred and I should've filled it first before returning. I said I was concerned about the tire going flat and being stranded, they shrugged. As result, my $220 3-day rental cost me $406!!! Never again.8.4 Very good
Aug 2017
Pros:
The courtesy counter experience was very quick, friendly and efficient. I was given the Chevrolet Cruze, which was a comfortable drive, but $88 per day was way too expensive.Cons:
The price. it should have been no more than $50/day, tax included! $88 is ridiculous! Three days was essentially a weekly rate.One location in Colorado Springs Airport
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10.0 Wonderful
Jan 2022
10.0 Wonderful
Dec 2021
10.0 Wonderful
Mar 2017
Pros:
Very easy to select the vehiclesCons:
The price3.6 Poor
Feb 2017
Pros:
Good in mileageCons:
Smell discusting, I have to take the car to car wash to get rid of the smell.10.0 Wonderful
Jan 2017
Pros:
Zero complaints!Cons:
All was good4.4 Mediocre
Oct 2016
Pros:
Service at the airport counter was professional and friendly.Cons:
Car had a loud rattle noise from the front suspension over every bump. Brakes would suddenly grab -- very non-linear. Cabin airflow was dismal -- even with the ventilation fan on max.One location in Colorado Springs Airport
One location in Colorado Springs Airport
One location in Colorado Springs Airport
One location in Colorado Springs Airport
Most popular car type | Mini |
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