10.0 Excellent2022 May 07
Very smooth and staff was very nice.
4.0 Okay2022 Apr 24
The vehicle I needed was not available. I needed a 15-passenger van. That’s what I reserved but the best they could give me was a 12-passenger van. My price was only slightly reduced and my plans were severely inconvenienced. I was offered a second car, but I didn’t have a second driver.
2.0 Mediocre2022 Mar 18
They gave us a Hyundai Ikona which could not accelerate. Brake pads seemed to be worse for wear. We are lucky we survived as the vehicle had a lot of issues driving on the freeway and we had to be extra careful. We paid 600 for 3 days for a crappy car.
10.0 Excellent2021 Sep 24
It was fast checking in and out and had no problems with the vehicle. Thank you
7.6 Good2020 Aug 04
Vehicle delivered to me with a flat tire, cracked windshield, a dirty interior windshield, and duct tape on the windshield and roof.
3.6 Mediocre2019 Sep 27
The staff at Colorado Springs airport was friendly and efficient as well as the customer service representative I spoke with about my extra charges and despite the fact that he couldn't eradicate the excessive charges he was kind and sincere.I am aware that Gunnison Airport has few travelers this time of year and was not surprised when there wasn't an agent at the desk when I returned my vehicle, however I was unknowingly charged a $100 cleaning fee and would like an explanation of why at the time I returned the car.
4.4 Okay2019 May 29
They rented a car with an already flat tire.They could have looked at the car before renting it. Then after I mentioned the problem, they could have fixed it. Instead someone came and filled it with air, that then leaked out again. Had to catch a ride back to the airport and abandon the car in a gas station parking lot.
2.0 Mediocre2018 Aug 06
I stood in line to pick up key more than 1 hour and that made me miss my flight and have to take next day flight and whole thing Is mess. No sleep no rest and have to cancel my morning appointments for patients. You can call me if need 936-645-1044
3.6 Mediocre2017 Nov 23
Horrible and Expensive Rental ExperienceCOST and GAS RIPOFF!!! I rented a minivan for a family visit. Picked up the van and almost immediately the tire air pressure light came on. I put air in all the tires and the light went out. The next morning, this light came on again. I put air in the tires again and drove back to Avis to exchange the car. On the way the light came on again so I knew there was a serious problem. I filled the tires for the 3rd time and drove straight to the Avis place. Upon arrival they offered to change the tires or swap to a new vehicle. I elected to swap. They then proceeded to charge me $9.99 per gallon for half tank of gas. When I complained that the vehicle had a problem since I picked it up and I brought it straight back, they said they weren't sure where the tire problem occurred and I should've filled it first before returning. I said I was concerned about the tire going flat and being stranded, they shrugged. As result, my $220 3-day rental cost me $406!!! Never again.
8.4 Excellent2017 Aug 21
Nice, Clean Car - too expensiveThe courtesy counter experience was very quick, friendly and efficient. I was given the Chevrolet Cruze, which was a comfortable drive, but $88 per day was way too expensive.The price. it should have been no more than $50/day, tax included! $88 is ridiculous! Three days was essentially a weekly rate.