4.0 Okay2022 Feb 28
Well while waiting in line to rent my car, I heard the agent charge three people in front of me charged a $100.00 deductible. All were white. When I got to the counter, he charged me a $250.00 deductible which was just $13.00 less than the total rental. I was in a hurry so I didn’t have time to argue with him. But I thought I’d let you know
4.0 Okay2022 Feb 18
First off, it says that the car counter is in the terminal and it’s not. I was not expecting to have to shuttle to the car rental place. I felt like the advertisement was not truthful. Then I was given a car that did not have a full gas tank, but I did not notice until I had left the airport. But they did nothing about it. I was not pleased with the service of Payless.
2.0 Mediocre2022 Jan 02
It was a SCAM I WILL TELL EVERYONE NOT TO EVER USE THIS COMPANY
10.0 Excellent2021 Dec 18
Excellent reception and service.
10.0 Excellent2021 Oct 19
Great value for the money
1.9 Horrible2021 Sep 29
Garbage customer service. Outrageous extension and collision protection fees.
7.9 Good2021 Sep 29
Told via phone that early pick up not available, arrived to find nor lines and car lot full. Very disappointing
3.9 Mediocre2021 Sep 14
The van hadn’t been cleaned and it took more than an hour to pick up. There was sand, and food, and wrappers everywhere and it smelled like a locker room.
3.9 Mediocre2021 Sep 13
So, first of all the airport remodeled. There was a payless sign but no payless booth upstairs. Your staff didn't seem to care about me waiting in line. Since AVIS and Payless are the same companies they should work uniformly. They don't. It took over an hour to get to the booth and another 30 to get the car. I tried to cancel but YOUR agent said it can only be done at the booth. I will likely never use your service again and definitely will not pay in advance.
1.9 Horrible2021 Sep 07
We were renting a vehicle so that we could use it for our drive-up wedding, where you get married in your vehicle. For this reason, we specifically wanted a convertible - it was very important to have a convertible. When we placed the order, it said that we would get the convertible advertised - a Ford Mustang convertible, or a comparable convertible. We arrived to pick up the car on the morning of our wedding, and was told there were no convertibles available. None at all. We had trusted that you would keep your word. I will say that our counter person was extremely helpful and kept trying different ways to accommodate us. She went above and beyond. I am only 5 foot tall, and disabled. We were told that the only option that would be somewhat like a convertible was a Jeep Zahara, which is very tall. The roof over the front of the car came off. Because we were desperate, and our wedding was happening that day, we rented the Jeep, even though I could not get into it. Once we got to the wedding place, we had to use a step stool and be very careful, but I was finally able to get in, but it was precarious getting in and out. We made it work, but not having a regular convertible added so much more stress and took more time, and made things more dangerous for me. Would have been nice to be able to get out and into a regular convertible. Would have been nice if you would have honored the contract.