Car rental at Columbus Airport

Car rental at Columbus Airport

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Columbus, OH, United States - Columbus
25 May — 1 Jun
Same drop-off
Columbus, OH, United States - Columbus
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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Columbus Airport car rental reviews and directory

Rated #1
Enterprise
Best rated
8.7 Excellent (386 reviews)
1 location in Columbus Airport
Enterprise
Locations in Columbus Airport
  • 8.7
  • 8.7
  • 8.7
  • 8.7
  • 8.6
Recent reviews
2.0 Mediocre2020 Oct 10
No. I was sent back and forth and one manager openly derided one of his coworkers.They could work as a single unit. It seemed like I was dealing with two separate companies.
6.4 Good2020 Aug 26
People were nice, even if not Covid-19 safe.Had to check at three different rental car checkpoints before finding someone with the Enterprise group that could give us our rental car. Person who got our car wasn’t wearing a Covid-19 mask over her nose, and I had to touch the computer to finish. Lastly, the Ford we rented had a terrible navigation and audio interface, both of which were dangerous to use.
10.0 Excellent2020 Jun 15
YesNothing
8.8 Excellent2020 May 29
If they had paid more attention to what I was reserving to rent and had it available as they said it would be
10.0 Excellent2020 Feb 14
Friendly staff. Clean car.
6.0 Good2019 Oct 17
Was closed when we arrived
10.0 Excellent2019 Sep 30
Yes, very easy.When I callled to inquire if I would need to pay extra for extra hours for drop off because of a flight delay the representative could have been a bit more empathetic sounding.
10.0 Excellent2019 Sep 23
Easy pick up easy drop off.
6.0 Good2019 Sep 09
I had to keep putting air in the right front tire.... the low tire warning light kept coming in. The car smelled (the rep said it would go awa) but it never improved
10.0 Excellent2019 Aug 20
The staff were super friendly and helpful.
Rated #2
Alamo
8.6 Excellent (210 reviews)
1 location in Columbus Airport
Alamo
Locations in Columbus Airport
  • 8.7
  • 8.7
  • 8.5
  • 8.6
  • 8.5
Recent reviews
6.0 Good2022 Feb 12
Wish there were a vehicle similar to what was described at time of rental. Wish car was cleaner on pickup.
7.9 Good2021 Aug 31
The first car I was assigned was too small. The associate changed me to a larger car (still in my reservation’s class) which worked out perfectly.
10.0 Excellent2021 Jul 21
Super easy to pick up and drop off, even at different airports.
4.0 Okay2021 Jun 07
We asked for 12 passenger they gave us 15 we had to remove seats for luggage. The vents in the back didn’t work so the driver had to freeze for passengers to be comfortable. There was no plugs of any type other than the dash.
6.0 Good2021 Mar 09
Staff did a very nice jobCar had been smoked in The odor became overwhelming during the rental
10.0 Excellent2020 Dec 05
Pick up and drop off were very easy.
6.0 Good2020 Oct 28
I was not given clear direction to where to go pick up. I was in the garage for over 20min looking. After locating a person he pointed me to a vehicle that didnt have any keys... frustrated at this point i walk back to the booth and demand they get the van and bring it. That took forever.Have an attendant on hand. It SHOULD NEVER BE THE CUSTOMERS RESPONSIBILITY TO FIND THE VEHICLE
2.0 Mediocre2020 Sep 29
The staff refused to rent me a car. My license expired last month because I turned 25. I am unable to renew it because of the corona virus. Prior to renting the car I called the Ohio BMV and double checked with them. The let me know that because of the pandemic everybody’s licenses and registrations that expired since March were automatically extended until December 31, 2020. They assured me I’d have no issue using my ID to do anything including renting a car and buying alcohol. I double checked the BMV website and on the front page it confirms that everything is automatically extended until the end of the year. The woman at the counter said she couldn’t rent me a car because they already did a one time extension for me for having an expired license. I don’t know what she was talking about because I’ve only ever rented a car one other time and that was in July. My license expired August 4 so when I rented the car in July no special extension would have been made for me. I explained this to her and then she said it’s their policy that they can only rent a car to a person with an expired license if it had expired during the pandemic. And according to her it is no longer a pandemic. Clearly we are still in a worldwide pandemic so that makes absolutely no sense. I tried to explain that the law in Ohio extended all ID/registration until the end of the year because we are in fact still in a pandemic. She then brings her manager out and her manager says it is illegal to rent me a car with an expired license. I tell her I understand but I do not have an expired license since the expiration date was extended. She suggests to me I try to renew online and says if I’m able to do that I could show her that and see if that was sufficient enough to prove I don’t have an expired license. Obviously you cannot receive a driver’s license online so I was unable to do that. I’m really disappointed in the entire experience and also the fact that Alamo thinks that the pandemic has magically disappeared when in fact it’s worse now than it was before. Still not sure what “one time extension” was mentioned to me either. Truly a waste of my morning.
6.4 Good2020 Sep 10
Pick up was easy from Columbus Airport.Drop off was cumbersome. No one in the garage to check you in. Filled the tank up before returning but the gas gauge didn’t move. Check engine light came on about 20 miles from Huntsville.
9.2 Excellent2020 Aug 17
Staff were very good and helpful. They gave me choices on vehicles and helped me hook up my phone to the blue tooth which really helped me make calls easier.
Rated #3
Hertz
7.6 Good (131 reviews)
1 location in Columbus Airport
Hertz
Locations in Columbus Airport
  • 7.8
  • 7.8
  • 7.6
  • 7.5
  • 7.3
Recent reviews
10.0 Excellent2022 Apr 09
Very easy to pick up and drop off. Staff was great and friendly.
4.0 Okay2022 Mar 26
Hertz has the tendency to rent damaged cars. They check them with you when checking out. I now take pictures of the car before I leave. On this rental the return guy was saying 'there is a dent here' at which time I showed him the picture I took before I left the pick up location. This is not the first time they have done this. BEWARE!!
2.0 Mediocre2022 Jan 18
They inspect the car and after that they try to make u pay for something you dont do it. And report as exident damaged with no proof
4.0 Okay2021 Dec 01
Hertz still charges an extra daily fee to add a spouse as an authorized driver. Luckily it looks like a lot of car rental companies are moving away from this, but it's ridiculous
8.0 Excellent2021 Nov 22
There was an extra charge for a second (spouse) driver which I don’t think we have ever had from another company. When I looked back at the agreement it did mention additional charges for another driver but didn’t say what they were (13$/day). I would have looked at another rental company if I had been aware upfront (like, the info not buried in the middle of the rental agreement) as it did push the price much past the competition’s price. The car was nice, clean, etc.
10.0 Excellent2021 Nov 05
A little high priced fir a one day rental, otherwise clean car. No ‘cleaning product’ odor which was nice!
1.9 Horrible2021 Oct 02
I requested an email receipt, which I still haven't received almost a week later. Also, I asked about an upgrade and was told it was $20 more, but my credit card was billed for more than that increase, so it appears I was lied to at the counter as well. Unfortunately, National didn't have any cars available for my travel dates, but I'll be avoiding Hertz in the future.
2.0 Mediocre2021 Jun 14
I requested a Full sized SUV to carry 6 people blue all their bags on a road trip. When I got there to pick up the car, the cars they tried to give me wouldn’t have fit all of us comfortably with bag as well. I ended up not using Hertz and went with a different company that was able to get me into a van for less money and way better customer service.
10.0 Excellent2021 Jun 01
Knowiing there insurance policy.
10.0 Excellent2021 Jun 01
Good customer service fast pick up drop off clean.
Rated #4
Dollar
7.4 Good (250 reviews)
1 location in Columbus Airport
Dollar
Locations in Columbus Airport
  • 7.7
  • 7.6
  • 7.2
  • 7.2
  • 7.1
Recent reviews
5.9 Okay2021 Aug 02
The wait was long picking up…..drop off was easy
2.0 Mediocre2021 Apr 02
Staff was not there at the time of my pick up no help on the phone when I called dollar corporate services. Staff was late opening on the second day when I went back to get my car. Not wearing facemask. Very bad experience!Communications between dollar rental and carrentals.com, through who I made my reservation. More punctual and professional help both at the counter in person as well as online is needed.
2.0 Mediocre2021 Apr 01
Nothing. They closed before 6 pm, my flight was late. No car to pick up. Rip-off.They could make provisions for early evening pickup. Ie 6 pm
2.0 Mediocre2021 Mar 16
We made a “reservation” for a Suburban. When we got there all they had left was a little 4 door car. We have 7 people in our family so that wouldn’t work. The man working was nice enough, but he told us when you reserve with a lower cost rental company it’s hit or miss. Sometimes you get what you want, and sometimes you don’t. He showed us a long list of people he had to call to tell them they didn’t have any cars available. I would not recommend renting from Dollar because there NO GUARANTEE that you’ll get what you reserve, or any car for that matter!
2.0 Mediocre2021 Mar 08
They should have notified us that they close at 2pm and that, they would not be able to rent us a car. Their sign says go upstairs to the 2nd floor and someone will help you. Then upstairs it says we close at 2pm. So we had to pay double what our original reservation was and book with Hertz there on the spot.
2.0 Mediocre2021 Feb 06
NothingI booked a car at 7 pm. I reached at 7:30pm. Noone was there .
2.0 Mediocre2020 Dec 30
didn't pick up car - mom got corona 2 days before christmas and was unable to cancel. thanks priceline, won't be going through you anymore.not going through priceline
4.8 Okay2020 Nov 05
Staff was niceCar smelled and was not the one I signed up for
8.8 Excellent2020 Oct 26
The size of the car was good, and the mileage was excellentPick up was a little strange when adding a second driver. A little surprised that fee was $13,50 per day for another driver. My most recent experience prior to this rental was with Alamo who allowed the second driver at no additional cost.
8.0 Excellent2020 Oct 12
The staff was overwhelmed, but polite. The drop off was super easy.Add more support staff at Columbus International Airport to assist customers.
Rated #5
Thrifty
7.3 Good (146 reviews)
1 location in Columbus Airport
Thrifty
Locations in Columbus Airport
  • 7.4
  • 7.4
  • 7.2
  • 7.3
  • 7.2
Recent reviews
10.0 Excellent2022 Mar 14
Could have had a snow scraper to help clear the windshield the next morning. Sun, warming the car and a credit card finally did the trick.
10.0 Excellent2022 Feb 14
Everything was easy from pick up to drop off. The car was a great car
10.0 Excellent2022 Jan 05
Staff was easy to get along with...friendly and professional
8.0 Excellent2021 Oct 23
Couple of details. Big issue developed unnecessarily when car auto-locked with “key” thing inside. With no information given on door code we were in an interesting situation. No one at Avis was able to supply the code (which is ridiculous ). One person finally somehow remotely unlocked the thing. All so unnecessary Also , the license plate tab was 8 months out of date. Glad we weren’t stopped by the highway patrol!
1.9 Horrible2021 Sep 20
Did not pick up the car because the line at the rental counter was so completely utterly ridiculous. Wound up renting from Hertz instead.
10.0 Excellent2021 Sep 04
Thank you so much!! Great car and looking forward to seeing the new parking garage at John Glenn International Airport!!
7.9 Good2021 Aug 26
Did a good job!
1.9 Horrible2021 Jul 11
Customer service was very rude when picking up the car. My booking reservation stated personal auto insurance was not required, however, at pick-up the woman refused to honor my booking and said she couldn’t proceed with my registration. She said thrifty was recently bought by another company as if that would explain why the booking was not updated to state your own insurance was needed. If that is thrifty’s policy, okay, but the booking reservation which I booked days in advance needs to reflect that…. Especially now when it is difficult to reserve a car. Moreover, she was incredibly rude, and my experience was very negative that it makes me question what kind of service and support I would have if I were to rent a car to the extent I will never rent from Thrifty. I went to Alamo next door and it was night and day. The customer service was so friendly and helpful, that I trusted them. Definitely don’t trust Thrifty and won’t be back.
1.9 Horrible2021 Jun 24
In my haste to leave on my trip to put my mother on hospice, I forgot my credit card at home. Counter clerk was rude and unhelpful. I was stressed. I ended up going to Avis who would rent to me using a debit card. By the way, my mother did pass. I will not recommend Thrifty.
6.0 Good2021 Jun 13
Allow to change vehicle if dirty or smelly.
Rated #6
Budget
7.1 Good (185 reviews)
1 location in Columbus Airport
Budget
Locations in Columbus Airport
  • 7.3
  • 7.6
  • 7
  • 6.7
  • 7
Recent reviews
2.0 Mediocre2022 May 17
Nissan Altima is apparently considered a full-size car. 1 agent working the desk with a line of at least 30 people is not good customer service. All cars should be available for fast pickup vs having to wait in the line.
4.0 Okay2022 May 07
Staff was very efficient and helpful, vehicle was OK, but not very clean. Waited in checkout line with about 20 other customers for approx. 45 minutes because Budget had only one employee checking customers out. This is not an isolated situation because when I returned the vehicle there were approx. 35 customers in line with only two Budget employees. Not acceptable because Budget knows the reservation schedule.
8.0 Excellent2022 May 04
The car could have been cleaned better. Found a bottle of previous user under the seat. Car was not full loaded with petrol, but that i managed by keeping my bills from tanking gasoline. With that i could prove that i tanked more than that i used. So that part went very well
10.0 Excellent2022 Apr 03
The car smelled like cigarette smoke. That’s the only part that ruined the experience. Everything else was wonderful. The staff was very friendly and helpful.
10.0 Excellent2022 Mar 30
Friendly, courteous, and efficient. It was honestly the best car rental experience I have ever had. I highly recommend the CMH Budget rental
8.0 Excellent2022 Mar 30
Better customer service. Friendlier people.
8.0 Excellent2022 Mar 28
Service was excellent was NL easy but the car's claim is was OK and smell of smoke
2.0 Mediocre2022 Mar 11
I booked this car for my wife because her return flight was canceled. She got to the counter and they told her she couldn't rent at that location because she had a debit card (with a Visa logo) even though she'd used that card a few days earlier to rent a car at Avis. They gave her a Budget location they said WOULD take the card. She called a cab and went to the location and spent $40 to get there. They pulled a credit check on her and said she was declined??!! She has an 800 credit score as a few weeks ago so that's laughable. She then had to spend $40 to get back to the airport! After wasting 2 hours with Budget and missing multiple potential flights she found a flight with a midnight arrival. I've rented with Budget for over 20 years and I have to say this is the WORST experience I've ever had with ANY company. Their payment rules are a joke. I could have just given Budget my CC number over the phone and paid for the car (if not for their backwards rules). You cost us $80 and 15 hours of travel that should have been 8. There are many more details to this infuriating story, but I've said enough. Disgusted beyond belief, Tom
4.0 Okay2022 Feb 07
The car was good and clean. Staff was nice.
4.0 Okay2022 Jan 05
Budget counter agent refused my initial credit card, AppleCard. Stated that corporate policy didn’t allow for CC without numbers printed visible on the card surface. Paid with different card. Agent generally unfriendly, like he was mad that he was working on Christmas Eve day. Returned the vehicle as scheduled, stopped on the way to the airport and refilled the gas tank. Dropped it off at the appropriate place. Agent on duty looked into the car, acknowledged “everything good?” with a thumbs up. Was charged for having returned the vehicle with an empty tank. Fuel charge was $140.95 Was able to speak to someone at Budget on Friday. That person (sorry that I cannot remember his name) was very helpful. He was not aware of any corporate policy re: AppleCard. The fuel charge has been refunded. Not a stellar performance from Budget
Rated #7
Avis
8.1 Excellent (41 reviews)
1 location in Columbus Airport
Avis
Locations in Columbus Airport
  • 8
  • 8.6
  • 8.1
  • 8.1
  • 7.7
Recent reviews
8.0 Excellent2022 May 14
The wait for the shuttle to the rental car center at CMH was RIDICULOUS. Massive amounts of people waiting for shuttles. Had to take a taxi to the rental car center! Once there, line at the counter was at least 25 people long. Only TWO agents working for THREE rental companies. After that, the experience was superb. CMH has really messed up by putting rental cars off site.
4.0 Okay2022 Apr 16
For pick up: only one agent was working at 8:30am, enormous line with each person's check in taking about 10 minutes. There were four people in front of me and it took an hour to get through the line. When I left there were more than 30 people in line. Very disappointing since I had a meeting to get to, added to my stress.
10.0 Excellent2021 Nov 12
We had the rental less than 24 hours. Was a bit pricey.Gentleman in Columbus was Excellent.
7.9 Good2021 Sep 14
The car was comfortable enough the inside glass was in need of cleaning and pricing has gone up
10.0 Excellent2021 Jul 27
I love the KIA Fort 2021 it was drive so good
2.0 Mediocre2021 Jun 11
Car was niceThe car hand not been cleaned and Avis had one person working the counter and he had to also go get the cars. It took 1 hour and 50 minutes to get my car!!!!!! Unacceptable.
4.4 Okay2019 Oct 21
Drop off was easy.It took a long time to pick up the car (40 minutes) even though there was only one person in front of me in line. The cars weren't ready. I had absolutely no choice, and the car was not what I had ordered. It was really flashy--something I did not want at all as a woman travelling alone.
10.0 Excellent2019 Sep 12
I made a reservation for a big car but it wasn’t quite large enough for what I needed, when I went back to see if I could upgrade to a bigger one, they changed the paperwork and within a few minutes for no charge, I had a bigger car ready to go! Thanks again!!Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out
5.6 Okay2018 Nov 25
Watch for added chargesBillled me $50 extra for fuel (I returned it full) and added insurance that I did not buy with the reservation. avis removed fuel charge but only 1/2 of the insurance charge after I complained. Not renting from again
10.0 Excellent2018 Jul 05
Great serviceProfessional and courteous.Nothing
Rated #8
National
7.8 Good (17 reviews)
1 location in Columbus Airport
National
Locations in Columbus Airport
  • 7.6
  • 8.1
  • 7.8
  • 7.9
  • 7.6
Recent reviews
10.0 Excellent2022 Apr 20
Customer services was top notch. Andrea from National was great - very friendly and gave her business card in the event anything went wrong. Pick up and drop off were both easy and enjoyable.
10.0 Excellent2021 Jul 15
Much better price than other vendors.
7.9 Good2021 Jul 13
National was just fine in terms of all the pick up/drop off functions, I'd use them again. But currently the price for a car is way out of proportion. It could have been due to the July 4th weekend, but I'll start looking for alternatives when I can!
10.0 Excellent2021 Jun 21
car was great. Hyundai Accent. staff helpful.its getting pricey to rent a car
4.8 Okay2020 Sep 21
I waited two hours to pick up a van . They didn’t even appreciate my time saying thank you so much or didn’t even give me discount for it. I didn’t the reservation and still they didn’t have a car ready for me . Not happy with service at all . Please let me know if you want to talk to me . My email address is puspadhital92@gmail.comAt least give a customer discount if they waited couple hours . Oh also , car condition was poor . Looks like they didn’t do an alignment in while and brakes were making a wired sound .
2.0 Mediocre2020 Aug 06
Poorest management and the stuff needs more training
3.2 Mediocre2020 Jun 02
I reserved a Tahoe or equivalent but they gave me a Tacome truck with less space. The wait to check in and get vehicle was over an hour wait. The truck was dirty: the previous user had a dog in it and there was hair everywhere. The window have finger smudges on all of them and there was fish scales in the tail bed. I was definitely a lack luster experience.
10.0 Excellent2019 Dec 02
Staff was very friendly and the drop off super easy
6.0 Good2019 Jul 21
Staff was definitely friendly and welcoming and made the entire process effortlessThe car absolutely reeked of cigarette smoke. When choosing the SUV, I had only a few options, and I entered two different ones, both reeking. I just had to choose one and go with it, clearly keeping the windows down during all three days (despite the heatwave). The smell did not go away!
5.6 Okay2019 Apr 01
Friendly staff, easy pickup/ drop offSmoky car! Gross.
Rated #9
Payless
5.4 Okay (25 reviews)
1 location in Columbus Airport
Payless
Locations in Columbus Airport
  • 6.8
  • 6.8
  • 5.2
  • 4.6
  • 6
Recent reviews
4.0 Okay2022 Feb 28
Well while waiting in line to rent my car, I heard the agent charge three people in front of me charged a $100.00 deductible. All were white. When I got to the counter, he charged me a $250.00 deductible which was just $13.00 less than the total rental. I was in a hurry so I didn’t have time to argue with him. But I thought I’d let you know
4.0 Okay2022 Feb 18
First off, it says that the car counter is in the terminal and it’s not. I was not expecting to have to shuttle to the car rental place. I felt like the advertisement was not truthful. Then I was given a car that did not have a full gas tank, but I did not notice until I had left the airport. But they did nothing about it. I was not pleased with the service of Payless.
2.0 Mediocre2022 Jan 02
It was a SCAM I WILL TELL EVERYONE NOT TO EVER USE THIS COMPANY
10.0 Excellent2021 Dec 18
Excellent reception and service.
10.0 Excellent2021 Oct 19
Great value for the money
1.9 Horrible2021 Sep 29
Garbage customer service. Outrageous extension and collision protection fees.
7.9 Good2021 Sep 29
Told via phone that early pick up not available, arrived to find nor lines and car lot full. Very disappointing
3.9 Mediocre2021 Sep 14
The van hadn’t been cleaned and it took more than an hour to pick up. There was sand, and food, and wrappers everywhere and it smelled like a locker room.
3.9 Mediocre2021 Sep 13
So, first of all the airport remodeled. There was a payless sign but no payless booth upstairs. Your staff didn't seem to care about me waiting in line. Since AVIS and Payless are the same companies they should work uniformly. They don't. It took over an hour to get to the booth and another 30 to get the car. I tried to cancel but YOUR agent said it can only be done at the booth. I will likely never use your service again and definitely will not pay in advance.
1.9 Horrible2021 Sep 07
We were renting a vehicle so that we could use it for our drive-up wedding, where you get married in your vehicle. For this reason, we specifically wanted a convertible - it was very important to have a convertible. When we placed the order, it said that we would get the convertible advertised - a Ford Mustang convertible, or a comparable convertible. We arrived to pick up the car on the morning of our wedding, and was told there were no convertibles available. None at all. We had trusted that you would keep your word. I will say that our counter person was extremely helpful and kept trying different ways to accommodate us. She went above and beyond. I am only 5 foot tall, and disabled. We were told that the only option that would be somewhat like a convertible was a Jeep Zahara, which is very tall. The roof over the front of the car came off. Because we were desperate, and our wedding was happening that day, we rented the Jeep, even though I could not get into it. Once we got to the wedding place, we had to use a step stool and be very careful, but I was finally able to get in, but it was precarious getting in and out. We made it work, but not having a regular convertible added so much more stress and took more time, and made things more dangerous for me. Would have been nice to be able to get out and into a regular convertible. Would have been nice if you would have honored the contract.
Easirent
1 location in Columbus Airport
Easirent
Locations in Columbus Airport
Recent reviews
Sunnycars
1 location in Columbus Airport
Sunnycars
Locations in Columbus Airport
Recent reviews
1391 travelers who rented a car in Columbus Airport gave the car agency they used an average rating of 7.9

Car rental locations at Columbus Airport

Top tips for renting a car at Columbus Airport

  • For a convenient trip from Columbus Airport (CMH) to downtown Columbus, consider taking a car rental at Columbus Airport. A Columbus Airport car rental has several advantages that other transport means cannot afford. First, your trip will be comfortable and convenient, unlike with taxis or public buses. You will also enjoy the flexibility of planning your own journey, and even if you want to stop and grab a bite, you’re free to do so.
  • If you’re not the only driver, notify your car rental provider before taking your car rental at Columbus Airport. Additional drivers are allowed for Columbus Airport car rentals. However, each other driver must pay a small fee a day and should meet the license and age requirements provided. A spouse or a domestic partner can be an additional driver, and no charge will be applied, but they must be present at the time of taking the rental.
  • Several types of cars are available for renting at Columbus Airport car rentals. From cheap economy rentals to big rugged pickup trucks, CMH car rentals have them all. A cheap economy rental should suffice for business travelers or couples on vacation. For a group of friends, you should find passenger van rentals or minivans also available at Columbus Airport car rentals, and for those looking for some style, there’s a fleet of luxury cars, including convertibles available.
  • The I-70 and I-71 are two of the busiest roads in Columbus and two roads that link CMH to other parts of the city. However, this means that they are two of the busiest roads during rush hour, between 7 and 9 am during the morning and 5 to 7 pm in the evenings. Plan your trips around these hours to avoid being stuck in traffic when picking or returning your Columbus Airport car rental.
  • Book your rental car at Columbus Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Columbus Airport