1.9 Horrible2021 Sep 29
Garbage customer service. Outrageous extension and collision protection fees.
7.9 Good2021 Sep 29
Told via phone that early pick up not available, arrived to find nor lines and car lot full. Very disappointing
3.9 Mediocre2021 Sep 14
The van hadn’t been cleaned and it took more than an hour to pick up. There was sand, and food, and wrappers everywhere and it smelled like a locker room.
3.9 Mediocre2021 Sep 13
So, first of all the airport remodeled. There was a payless sign but no payless booth upstairs. Your staff didn't seem to care about me waiting in line. Since AVIS and Payless are the same companies they should work uniformly. They don't. It took over an hour to get to the booth and another 30 to get the car. I tried to cancel but YOUR agent said it can only be done at the booth. I will likely never use your service again and definitely will not pay in advance.
1.9 Horrible2021 Sep 07
We were renting a vehicle so that we could use it for our drive-up wedding, where you get married in your vehicle. For this reason, we specifically wanted a convertible - it was very important to have a convertible. When we placed the order, it said that we would get the convertible advertised - a Ford Mustang convertible, or a comparable convertible. We arrived to pick up the car on the morning of our wedding, and was told there were no convertibles available. None at all. We had trusted that you would keep your word. I will say that our counter person was extremely helpful and kept trying different ways to accommodate us. She went above and beyond. I am only 5 foot tall, and disabled. We were told that the only option that would be somewhat like a convertible was a Jeep Zahara, which is very tall. The roof over the front of the car came off. Because we were desperate, and our wedding was happening that day, we rented the Jeep, even though I could not get into it. Once we got to the wedding place, we had to use a step stool and be very careful, but I was finally able to get in, but it was precarious getting in and out. We made it work, but not having a regular convertible added so much more stress and took more time, and made things more dangerous for me. Would have been nice to be able to get out and into a regular convertible. Would have been nice if you would have honored the contract.
1.9 Horrible2021 Sep 05
Payless didn't have the car that I booked . I had a confirmation for a 12 passenger van and they were only able to supply a minivan. This clearly is a big difference and affected my travel plans on my business trip.
3.9 Mediocre2021 Aug 03
No signs on where to go to find payless. Long line. Agent not helpful. Car damaged.
4.0 Okay2021 Jul 07
Easy pick up1) the car smelled like smoke, 2) the license plate tags were not updated so we were pulled over by Indiana highway patrol, and 3) there were not any Payless representatives or anyone else to receive the car at the final destination without any instructions on how to drop off the car
1.9 Horrible2021 Jul 06
Car was sent with a half tank of gas, when returned I was informed it was supposed to be full and charged at a premium for gas, they will likely now park the car at half and repeat the gimmick on the next sucker.
6.0 Good2021 Jun 09
Clean the vehicle- we found golf tees and smelly food wrappers in the trunk area and under a seat. There were two agents working the counter for 3 different companies, NO AIR and no less than 16 people waiting for their turn.