Guest reviews
Overall rating
7.2
Good
Based on 197 reviews
Cleanliness
7.4
Comfort
7.7
Pick-up/Drop-off
6.8
Value for money
7.0
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
35
35
18
16
14
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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3.2
Pros: The car started and drove. The car did it's job. Everything else was terrible.
Cons: Long wait lines, charged an unexpected fee. I will not be using budget in the future.
review from
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6.0
Cons: Pickup and drop off took way too long because there was only 1 person behind the counter. Car was clean, no issues there, but it was expensive overall with poor service due to staffing.
review from
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8.4
Pros: Nothing specific
Cons: Giving me the sized car I reserved. Bigger car than I reserved
review from
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7.2
Cons: Slow line at pickup. A Subaru is NOT an SUV which is what I paid for.
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9.6
Pros: Staff was friendly, making the experience fast and seamlessly easy.
Cons: Check the inside of vehicle for loose trash. Only a couple pieces of wrapped candy were in the back seat that needed disposed of.
review from
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7.6
Cons: The cost was higher than would have liked for the 1 day but, miles I didn't put on my personal car.
review from
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3.6
Pros: They tried to remedy the mistakes they made
Cons: Understaffed and overwhelmed location. Car was not ready till half an hour after the pick up time. Agent made 3 mistake on my rental contract: wrong check out time, wrong fuel level and wrong check in time.
review from
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2.8
Pros: drop off was easy.
Cons: The budget in at this location is the worst! No one was there at my scheduled pickup time. When someone finally arrived, no cars were clean. Had to wait 40 minutes for my rental to be cleaned. They gave me a car that smelled like cigarettes. Also, only 1/3 employees were wearing masks. Also, the car was surprisingly kinda old. The employee told me not to worry about the sensors claiming a problem with the air pressure. idk. awful.
review from
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6.8
Pros: Drop off was questionable - we get to the location almost an hour prior to their closing (Christmas Eve close at 12 noon - and had to go back home (10 minutes away) because left credit card - but was told they have 6 reservations and only 4 cars - so first come first serve as to who will get the rental. I thought that was absurd - never experienced that before - luckily did not leave to far away but feel sorry for those who got there and did not get a car for Christmas Eve travel.
Cons: The company should have ensured based on reservations they had all vehicles to accommodate. Luckily this site was not one where you pay in advance - wonder if that is one reason the company may be lax in ensuring they have what they need for all of the reservations - since they are not paid upfront they think it is okay to deliver that type of experience where you say "sorry" we don't have enough cars??
review from
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2.0
Cons: Budget did NOT accept my debit card. I had to instead go to another rental car company who did accept a debit card (Alamo), and they even gave me a free upgrade for my inconvenience with Budget.
review from
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2.0
Pros: They did not have my vehicle nor could find me one elsewhere in the city. Attendant didn’t seem to care nor apologize for not being able to honor my reservation. I ended up having to go to Airport and rent a vehicle from Hertz.
Cons: Having my vehicle as reserved would have been a place to startz
review from
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2.0
Pros: They didn’t have a vehicle to honor my reservation.
Cons: They could of had the vehicle I reserved as a start
review from
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