Cons:They could have actually had the car I rented. I had to cancel the rental upon arrival for pickup because they did not actually have the car I rented and agreed to pay for.
Cons:They would not let me adjust the name on my car rental, causing me to cancel. They then said there were not any cars available, even though I had cancelled my reservation with them in that moment causing me to completely lose my car rental.
Pros:I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.
Cons:Verify car is ready before renting. Go out and check the vehicle with the guest.
Cons:Due to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGET
Cons:They charged us per mile at drop off. Don’t think that was part of the original deal
Pros:Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.
Pros:Staff was friendly, car was clean and ran well.
Pros:staff was friendly.
Pros:Very good service, super fast!
Pros:I had my keys before I had my bags. Easy pick up and easy drop off. Thumbs up!
Pros:Vehicle was filthy inside and out..Cigarette smoke permeated into the upholstery. No other vehicles were available to exchange with.
Cons:Everything else was satisfactory..
Cons:Only thing would be a smoother ride, but everything else was excellent.
Pros:They eventually offered to give me 50% off for the terrible service. I really don't have much else to say about my experience that is good but this says I should make sure the review is at least 50 characters so I will just keep writing a little bit.
Cons:They sent me to three different locations before finally sending me to the actual budget office. The car I thought I was getting ended up not being available so I was stuck with an older Lincoln Town Car. Customer service had bad information and some of the people I spoke with were rude, acting like I was the problem, even when they had me running all over the county looking for their office.
Pros:Our flight was delayed coming into Durango, CO late at night and I was worried Budget would close and we’d be left stranded without a rental on our wedding weekend! Thankfully, Budget stayed open late until our flight landed and pick-up was a breeze. So appreciative of Budget accommodating our change in plans!
8.8 Very good
Cons:That it happened in the first place
Cons:Inexperienced rental agent at the counter
8.4 Very good
Cons:Should have rented a 4-wheel drive for the snowy roads
Pros:It didn't matter when the breaks didn't work
Cons:The brakes didn't work. Unreal that they can rent a car with rich a major safety issue. Secondly there was no one to answer the phone to tell about the issue. If you aren't going to staff the desk you should have an alternat phone number to reach
Cons:We arrive after closure on a Saturday, and they were not open until Monday. There were no cars at the airport Enterprise dealer. Luckily Hertz had a car for us- last one on the lot. The reservation should have more clearly indicated that we could not get the car if we arrived after 12pm on a Sat.
Cons:Reserved a vehicle over the phone. Went to pick it up a couple of hours later....clerk claimed that she ".......couldn't find our phone number," in order to confirm our reservation. Upon arrival at pick up point, we were told that there "....weren't any vehicles left to rent," due to the fact that they couldn't call us. Phone number was given.
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