2.0
Pros:Nothing. I was called the day of my reservation and told that there were no cars available.Cons:Everything. I was called the day of my reservation and told that there were no cars availableReviewed 2021 Mar 31
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8.0
Pros:YesReviewed 2020 Aug 31
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10.0
Pros:Excellent customer service and easy drop offReviewed 2020 May 31
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9.2
Pros:Great staffCons:Due to airport construction the car was a good hike from the counterReviewed 2020 May 28
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8.8
Cons:Awesome customer service and very affordable. Only thing was that vehicle was not clean or sanitized. It was a little uncomfortable driving home. Once I was home I sprayed it with lysol. Other than that it was an awesome experience. ThanksReviewed 2020 May 26
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8.8
Pros:Easy drop off. The pick up was not as smooth, but it seems airport is doing renovations so the lot is not in its usual space.Reviewed 2020 Mar 15
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4.0
Pros:The vehicle and promptness in and out service.Cons:Long time customer of enterprise for 20 years in dallas location. Overcharged fuel which I saw by looking at details of bill. Was fixed after calling which should not have been necessary.Reviewed 2020 Feb 06
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4.4
Pros:Staff was friendly but vehicles were not available.Cons:Vehicle had dirty windows (inside). Vehicle selected via Kayak was not available.Reviewed 2019 Dec 12
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2.0
Cons:After making reservations and arriving at location, Enterprise did not have any vehicles besides a SUV and a large van. I asked why did websites allow rentals to be reserved, and they stated it was out of their hand.Reviewed 2019 May 10
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6.8
Decent car - good customer service - excessive drop off chargesPros:Quick drop off. Nice people.Cons:Excessive fee to drop off car in different city.Reviewed 2017 Oct 18
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10.0
Pros:I was assisted by Management Trainee D. Vargas, who was professional, polite and personable. At the conclusion of the instructions we all receive at car rental desks, she took the extra step of attaching her business card to the paperwork,inviting me to call her personally with any questions.Reviewed 2017 Jul 03
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2.4
Bad experience -Pros:Nicole V. that works at Brownsville airport enterprise is one of the best. She was so sweet & nice she upgraded me to a bigger car for the same price and knowing that it was my birthday she gave me advice as where to go and did the follow up by calling me 2 days after to know if I am happy with my car...Cons:The windshield was getting foggy from the outside not the inside so I could not really see sometimes as I'm driving. Weird noise coming from the outside area of the right wheel as I'm driving on the highway I had to stop few times going back to the airport that made me miss my plane and it seems enterprise cannot do anything or that matter... they did not give me more refund all they did is gave me a day refund and no need to fill car with gas but I still had to fill it 10$ to drive it. I was kind of disappointed by the manager decision not to to give more refunds or credits or coupons for the future rental .Reviewed 2017 May 27
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