Guest reviews
Overall rating
6.9
Good
Based on 8 reviews
Cleanliness
7.5
Comfort
6.7
Pick-up/Drop-off
7.0
Value for money
6.7
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
2
1
1
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Find reviews that mention:
customer service
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car was clean
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car available
easy drop
great car
friendly staff
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rented the car
great service
quick and easy
great experience
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4.4
Pros: Drop off was drop and go
Cons: Upfront with “managers choice” special the car just ended up being the smallest compact car they had. Also we asked for a ride to the airport and it was a hard no.
review from
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8.0
Pros: Staff was very nice. Drop off was fine and it was easier to get to in the early morning hours.
Cons: The tank was not totally full when I got it. My fault for not noticing or calling in. I still haven’t gotten a receipt via email.
review from
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3.6
Cons: Apparently I booked with Hertz in Brownsville instead of at the Brownsville airport. The two behaved like separate entities. Not enough space here to go into detail, but they could've handled this much better.
review from
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10.0
Great
Pros: They didn’t have a minivan though upgraded me to a suburban for free. My experience in the past is to get the next cheapest option.
Cons: Drop off
review from
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2.0
Cons: Did not give me the car I thought I was renting. After I dropped it off they wanted me to sign a damage waiver because all tires were 3-5 pounds low in air pressure. It had gotten cool the night before. Rude girl at terminal location. I refused to sign. Talked with manager who wasn't at work. Told them they were crazy if they thought I was going to pay for tires. The tires were 2-3 pounds low when I picked it up. l'll never rent a car from Hertz again.
review from
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10.0
Vacation in Brownsville
Pros: The ocean view in South Padre
Cons: I did not know it was the beginning of spring break.
review from
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