Guest reviews
Overall rating
7.5
Good
Based on 29 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.1
Value for money
7.1
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
6
1
4
0
4
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5.6
Pros: Staff was nice.
Cons: They did not have any vehicles available at my pickup time. An hour afterwards they had a smaller than requested vehicle available. The staff did call an hour before pickup to tell me they did not have the car available at the reserved time.
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10.0
Pros: Friendly staff, easy pickup and drop off.
Cons: Nothing.
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9.6
Pros: Courteous staff.
Cons: The front sensor was broken, so an indicator light was on the whole trip. Not a big deal, but it would've been nice for everything to be working properly.
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9.2
Pros: Erin, the girl working the counter was AMAZING!
Cons: The price of a compact car especially since when you’re under 25 you cannot rent an SUV at a cheaper price.
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10.0
Pros: The representative was very informative. We were told our options and was given good advice. I called on two occasions and was given correct information. I will recommend them to anyone that is in need of a vehicle.
Cons: Nothing
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10.0
Pros: Very good deal for the amount of time we had the van
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10.0
So Accommodating
Pros: I rented from downtown, not the airport. Instead of making me return it to the downtown location, they gave me the option of returning to the airport. I was able to switch my flight at the last minute and got home 3.5 hours early, all because Enterprise was flexible on my return. Had Enterprise insisted on my returning to the downtown location, I would have had to wait 7 more hours for the next flight.
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2.0
No car available!
Cons: I never actually got a car through the Enterprise at the Charleston WV airport. I showed up at 8:30 p.m. and they told me they were out of cars and I should call back in the morning. I did that - twice, leaving messages - and never got a call back or a follow-up. Thankfully there was another Enterprise rental in the town of Charleston who had a 4wd vehicle available. I was able to rent through them, though they wouldn't match the price that I booked online. Overall a poor experience.
review from
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2.0
Refused2Rent! Out of Cars!
Pros: Nothing!
Cons: Despite my having a confirmation number! And showing up to the airport in person! Enterprise refused to rent to me – because they were out of cars! They had no explanation for why the website was still allowing cars to be booked!
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2.0
Wrong location
Cons: My reservation was made for the downtown location. Not the airport as my search requested
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5.6
Wrong location
Pros: Vehicle was fine
Cons: I ordered car on kayak from Charleston WV Airport. When I got there, they told me I was supposed to be downtown. How would I know the address s for a different location? I'm from NY. My rental went from 150 to $220 because no small cars were available at the airport. I feel I should get $70 refund. Plus, gas was way more expensive for large SUV
review from
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6.0
Pros: Car was good quality and as expected
Cons: Promises from the car representative. Promised a drop off at the end of the trip which did not happen. Stated that the insurance would be for 2 rental days, but charged for 3. It was unacceptable practice.
review from
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