Guest reviews
Overall rating
8.7
Excellent
Based on 30 reviews
Cleanliness
8.9
Comfort
8.8
Pick-up/Drop-off
8.8
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
8
1
0
0
2
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Alexa is the branch manager in Duluth at Central Entrance. She was extremely helpful in a very busy time. I was stuck with a car that just didn't work for us, and she was able to move things around to enable myself and my kids to make it back to Minneapolis to catch our flight. outstanding customer service. Very efficient as well.
review from
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10.0
Get the Flex
Pros: I was upgraded to a Ford Flex W/awd which was very comforting considering that a weather storm was passing through.
review from
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10.0
Excellent service!
Pros: I actually got stuck in Minneapolis and went to the Enterprise counter there. They were able to rent me a car that I drove to Duluth and was able to drop it off there at the end of my stay for the same price I had in Duluth!
Cons: Nothing
review from
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10.0
Pros: Customer care
review from
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2.0
Terrible customer service.
Pros: Easy to reserve on line.
Cons: Showed up & they wanted an additional amount for the rental as well as a deposit. Nothing is mentioned about this hen you te reserve on-line about additional fees or deposits. This was a nonairport Location. So t rent at this location again.
review from
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9.6
Pros: Great staff at Enterprise in Duluth. Very accommodating staff. Will use again in the future.
Cons: The car would chug when you are starting to accelerate after being at a stoplight. When I returned the car I let them know of the problem only to find out it is a feature on the car for emissions/fuel economy? It would have been nice to know that ahead of time.
review from
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10.0
Vacation made easy
Pros: fast service got a better car than expected
review from
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2.0
Bad Service
Pros: Signed up to pick car up at airport. Told had to go to central office. Even though it is what they advertise, Enterprise would not pick me up at airport. Required a $15 cab fare to to to central office. When I went to drop car off at MSP, they could not check me in at parking area. Had to go to desk in airport. Agent promised me a $100 refund, then supervisor came over and withdrew the offer. Had to call Duluth agent and had to argue with her to get refund of $100. Still not sure it will show up on my bill.
review from
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8.0
Clean car.
Pros: Car had get up and go.
Cons: Car was extremely ugly, seat was hard/ uncomfortable.
review from
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10.0
fantastic
Pros: Everything was stellar.
review from
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10.0
Excellent customer service as usual!
Pros: I was greeted warmly right away, and taken care of immediately. When I needed to extend my rental, it was handed very easily over the phone. When I brought the rental back, I was given a driver immediately to take me over to the repair shop where my vehicle was.
Cons: I can't think of anything.
review from
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