Book Enterprise Rent-A-Car car rentals in Guelph

Reviews for Enterprise Rent-A-Car in Guelph

Recent reviews

Traveler rating

Wonderful

1

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

2

8.0

Everyone was very helpful.Reviewed 2023 Aug 14

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4.0

1. In line for 1/2 hour for pick-up. 2. Rental tank was half empty. 3. Rental too expensive and damage deposit wasn't mentioned at time of booking.Reviewed 2023 Jun 20

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10.0

We had no problems at all. The pick up was quick and the drop-off was easy. All eight of us enjoyed the ride.Reviewed 2023 Apr 18

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6.0

communicationReviewed 2023 Mar 23

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2.0

I was at Enterprise location half an hour before pickup time, Airport and office both were closed and no one Pickup the phone at Enterprise location phone number provided with booking detail. Talk to both Enterprise main customer service number too but they are also helpless only give me a complain escalation number 410239414. I was stranded at the around the Airport more half an hour and I left without car in winter storm. Worst experience in my life with KAYAK and enterprise both.Reviewed 2023 Jan 03

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2.0

I booked from Kitchener airport pickup and drop off in Milton. I was called and told that Milton closes at 11 on Saturday and had to drop it off before then so I'm not charged an extra day. I wasn't able to make it by 11 and they charged me an extra day!Reviewed 2022 Feb 02

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8.0

Pros:The staff let us pick up the car even though they closed at 1:00 pm and we showed up at 1:02 pm.Cons:We didn't get the contract for the car - which was needed when we dropped it off at the airport.Reviewed 2019 Feb 19

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2.0

Refused to rent to me because I didn't live in the same townPros:I reserved a car. I had all the money available. I was willing to pay the deposit and drop it off exactly intact with all the necessary paperwork/information. This location refused to rent me a car because I didn't live in Guelph. If I lived in Guelph, why would I need to rent a car? Wouldn't it make sense to rent a car to LEAVE the town that you are capable of moving around in? I think that the representative available that day was discriminating against my appearance upon pickup. I was in the same office in person the day before to ensure that my paperwork would be approved. I took all the necessary steps to get out of an emergency situation and relied on this service. Instead, I was approved for a Uhaul, and even though I had to pay way more than my available budget to rent he Uhaul vehicle, they were reliable and available. The uhaul representative did EVERYTHING in their power to make sure that the vehicle was available. This Enterprise location refused to rent to me based on not living in the area, but if I was to truly look at the situation from my perspective, their representative judged me based on my appearance and severely effected my current situation . The company as a whole was represented by a situation such as this and I wouldn't hold my breath on trying for another rental.Cons:The customer service and reliability. After doing everything in my power to make sure I had the money and paperwork available, I was still turned away.Reviewed 2018 Oct 16

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6.4

Nice car but no winter tires or shovelPros:The car was new and cleanCons:It was hard to drive in the winter weatherReviewed 2018 Feb 12

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9.6

Pros:Malibu. Friendly clerk Trent.Reviewed 2017 Jul 03

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10.0

Great service. Fast and efficientPros:Free upgrade and they made it a quick pick up.Reviewed 2017 Jun 06

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5.6

Cons:The car was not well serviced. Needed an oil change and the alignment was way off.Reviewed 2017 May 29

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More

• What is the most popular rental car from Enterprise Rent-A-Car in Guelph?

  Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Guelph.

• How many car rental locations does Enterprise Rent-A-Car have in Guelph?

  Enterprise Rent-A-Car has 2 rental locations in Guelph. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Pearson Intl airport (YYZ)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Pearson Intl airport (YYZ)?

  Yes