Guest reviews
Overall rating
8.5
Excellent
Based on 94 reviews
Cleanliness
8.4
Comfort
8.6
Pick-up/Drop-off
8.5
Value for money
8.5
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
22
5
4
2
4
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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9.2
Pros: The vehicle I wanted was unavailable. So, they upgraded me at no extra charge. Also, the pick up and drop off were quick and easy. Finally, the staff were genuinely friendly and helpful.
Cons: Hamilton needs reliable access to more pick-up trucks.
review from
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10.0
Pros: Pick up and drop off we’re quick and easy, staff were very friendly and knowledgeable
Cons: Booked an F-150, received a Ram, would have preferred the F-150
review from
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5.6
Cons: They gave me the SMALLEST car possible when it was a complete blizzard/ horrible road conditions all week. They also did not have winter tires on their vehicle. I felt extremely unsafe in the vehicle. I was not even able to drive it for some of the days because the car could not handle the road.
review from
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6.8
Pros: The service was really great. The gentleman assisting me got me a vehicle right away and apologized repeatedly for not having an intermediate sized car like I had booked for (only had SUVs) .
Cons: The only downside was that the SUV available had just been returned and not fully cleaned out yet. Previous driver smoked in it. Not a big deal but not the best haha. The enterprise associate though did make sure that I knew that I could trade it at another location if I needed to which was very kind ! We decided not to as it would interfere with our trip.
review from
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3.2
Cons: Crowded, long line, long waiting time, I didn't get what I want.I'll not come again and I'll not recommend to anyone.
review from
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6.0
No reminder
Cons: I was not given the reminder through the sight I booked on and could not retrieve the information so I did not use a rental instead my own vehicle
review from
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4.8
Ripoff
Pros: How quick the service was
Cons: I didn’t like that I had to pay more then what I was told when I reserved the car. It went from. $180 to $230
review from
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10.0
So refreshing to be treated so kindly, by everyone. Unbelievable !
Pros: You genuinely deliver a kind and caring demeanour, I have recommended your services to many, and I will most definitely be back Many thanks to everyone there What a great company you have ! Judy Robertson
Cons: That I couldn't keep the car
review from
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2.0
Cons: They had no cars to rent!
review from
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10.0
Efficient
Pros: Fast delivery service, clean and good car, no extras, fast reception, good price.
review from
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10.0
Pros: The price was great and I even ended up with a better truck than I had originally booked
Cons: The shuttle ride to the storage parking to pick up the upgraded truck. Oh, and the tank was almost empty
review from
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9.2
Very professional Team
Pros: No wait time
Cons: I do not think so , there is any thing which I can say was not perfect.
review from
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Does Enterprise offer shuttle or airport pick-up services from Toronto Island airport (YTZ)?
Does Enterprise have a car rental location at the airport: Hamilton airport (YHM)?
Does Enterprise offer shuttle or airport pick-up services from Hamilton airport (YHM)?
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