Guest reviews
Overall rating
8.9
Excellent
Based on 428 reviews
Cleanliness
9.0
Comfort
9.0
Pick-up/Drop-off
8.9
Value for money
8.7
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
129
24
11
7
5
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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6.0
Pros: Staff was very friendly and helpful.
Cons: Mechanical condition of vehicles was big problem. Went through 3 cars in a week. One (the 1st) had brake trouble, another (the 2nd) actually broke down on the freeway 20 min. after pick-up. Also, all offices closing at 6 PM is a big problem if you need to replace a broken car after that hour.
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10.0
Cons: We always trust Enterprise with our travel needs!
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3.2
Cons: Not been charged twice and have a closer drop off city
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4.0
Cons: Price was different than wuoted
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5.2
Pros: The drop off was easy and the car was alright. Just not the car we asked for.
Cons: Given the car we asked for. The ford explorer we were going to get wouldnt start so they swapped it out for a cx9 and we just werent impressed after paying the upgrade fee
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10.0
Pros: great car, friendly service, no hard upselling of products such as insurance or car upgrades
Cons: nothing. great experience both picking up and dropping off the car
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8.0
Cons: Pickup was slow, the booth was simply understaffed. Understandable.
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7.6
Pros: SeaTac great;
Cons: Integrated system. Corona could not find that we paid in Seattle.
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4.0
Cons: There was only one car mat. There was a chip in the windshield. National assisted and the guy was not a listener. He wanted to be the only talker. Then he walked away. ?!?
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10.0
Cons: To use debit card, needed a return flight from SEA. Not clear when I made the reservation.
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7.2
Pros: Drop off was quick and efficient.
Cons: Pick up line was incredibly long (over 1 hour) and made me wish we had chosen a different rental company.
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8.8
Pros: It was a little confusing following the signs to find the Enterprise spot to pick up the car. But the attendant was very nice.
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