Guest reviews
Overall rating
8.2
Excellent
Based on 10 reviews
Cleanliness
8.6
Comfort
8.4
Pick-up/Drop-off
7.6
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
4
0
2
0
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Staffs were super friendly and helpful. Car was so clean and smooth to use. Drop off was easy.
Cons: It would be better if they could accept debit cards too for payments.
review from
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10.0
Pros: Easy drop off
Cons: Was overall good. No complaints
review from
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2.0
Cons: Website gave me a car but when we got to the place they said they have no cars? This has happened twice in our vacation and has runed most of our vacation. Stuck on PEI Island for 3 days with out a car when we had a confirmation number and all... apparently it doesn't mean anything
review from
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10.0
Super friendly!
Pros: Shuttle driver and associates were outstanding. Vehicle had only 1k miles. Very fair prices.
Cons: Nothing to dislike.
review from
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10.0
Great service
Pros: The enterprise rep was very helpful, he made adjustments to our booking and looked for different options for us. The car we got was awesome and almost brand new. And we didn't have to worry about finding a gas station before dropping it off because we knew the gas price they chsrged per litre was you going to be reasonable. Overall, really happy.
review from
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5.6
Be careful that your pickup location is correct be
Pros: Good car.
Cons: Upon arrival at the airport we discovered that my rental was through the downtown location. I was unable to get a car from the airport location and they refused to pick me up. I had to take a $20 taxi to the other location and pay extra to drop off at the airport. I would not book through kayak again.
review from
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5.2
Cons: As usual car rentals do not go smoothly. After their computer said that I could drop the car off at the Canandaigua store, when I picked up the car I was told it had to be returned to an airport location. That meant going to Rochester which required my daughter to go along. She then quoted me a price which did not match the computer's total, even with the change in the return location. Fortunately for me she did change that portion of the rental.
review from
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