2.0
The Kayak quote was $178, but when I went to pick up the car it was $528. And they put a $1,000 hold on my credit card while I had the car. When I got to the airport at noon on Saturday to return the car, there wasn’t any Europcar employees at the airport to process the return. They were all at a different Europcar location and I waited 35 minutes for drive to get to the airport to check me in. If I had gotten to the airport any later I would have missed my flight due to the rental car return process.Reviewed 2022 Apr 10
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2.0
Despite having a reservation, they didn't have a car for us. We went to another location and waited over 30 minutes but no workers came there. We don't recommend EuropCar unless you are certain they have a car for you - don't trust an online reservation .Reviewed 2022 Feb 15
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10.0
Good serviceReviewed 2022 Feb 11
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8.0
I was surprised at the amount of required Mexican insurance that wasn't included in the price of the car when I made the reservation on line. When I picked up the car, they said it was a third-party transaction and that's why the costs were different. Live and learn!!Reviewed 2022 Feb 09
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8.0
Cons:I always expect the actual costs of renting a car to be more, regardless it would be great to have up front pricing. It saves the customer from questioning if they paid too much.Reviewed 2021 Apr 04
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6.0
Cons:A newer model, a full gas tankReviewed 2019 Jan 24
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2.0
Big scamCons:I was quoted a price of $70+. When we arrived in Mexico, the real price was over $300 so didn’t take the car. Very irritating!Reviewed 2018 Jan 05
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7.2
OkayPros:Easy, clean, fast, friendly.Cons:Pressured to buy extra insurance with no explanation of what was covered. Made my rental go from $25 to $180 for a week. Not bad, but I accepted the charge to buy essentially nothing just so I could get out of there and start my vacation.Reviewed 2017 Jun 25
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2.0
Online quote not what actual price for rental wasPros:I liked that it would only have cost us $13 per day to rent a car in Mexico. But that turned out not to be the truthCons:I didn't like that the actual rental was about $100 a day. In the end we decided not to rent the car and just took a shuttle into town. Later we found it and tell him local rental for a much better priceReviewed 2017 Mar 23
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6.8
Felt Ripped Off!Pros:New VW Jetta was comfortable and cleanCons:I had been quoted online $55.00 for 6 days. But at the rental I was told I had to take mandatory insurance that brought the charge to $285.00! I felt that was a ripoff but they would not let me have the car unless I agreed. I had no choice. If in fact this kind of insurance cost is required in Mexico, it should at least be disclosed on the website. I have a suspicion though it should not have been that expensive and I got ripped off.Reviewed 2017 Mar 17
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