Guest reviews
Overall rating
9.5
Excellent
Based on 8 reviews
Cleanliness
9.5
Comfort
9.5
Pick-up/Drop-off
9.5
Value for money
9.5
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
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1
0
0
0
Find reviews that mention:
customer service
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car was clean
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wrong location
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great service
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great experience
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10.0
Pros: Central location friendly and fast staff
review from
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10.0
Great experience
Pros: Clean vehicle, fuel efficient, easy to book same day, short walk from terminal to pick up the car. Purchase the middle rate insurance for piece of mind and the price from 4 days was reasonable. Ended up having to add an additional day which was easily done by calling the rental counter at the airport.
Cons: The only thing I can complain about is the entrance into the rental car return is VERY poorly marked. This isn't hertz's fault, but rather the airport's fault.
review from
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8.0
Great Ocean Road
Pros: Staff were helpful when picking up the car and dropping off the car was easy once we had found the place.
Cons: The Melbourne site not having access to toilets and having to go out in the street with all our luggage to get a taxi.
review from
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