Guest reviews
Overall rating
8.8
Excellent
Based on 26 reviews
Cleanliness
8.9
Comfort
9.1
Pick-up/Drop-off
8.6
Value for money
8.3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
6
1
1
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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7.6
Pros: Drop-off was easy once we found out where to turn in the keys at the Queenstown airport. There is no signage or staff in the drop-off parking lot, so no one could verify we returned the 3 cars we rented in perfect condition and with a full tank of gas.
Cons: Hertz staff to be present at the Queenstown airport rental car return lot when cars are dropped off.
review from
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8.4
Pros: Car was nice and clean.
Cons: Took over 30 min to get a car. Super slow service.
review from
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2.0
Poor customer service
Cons: Very poor customer service. When I call I’m dierected to other lines. No one seemed to know where to transfer me. When I contact hertz through email I don’t get a response. The customer service in Queenstown was very rude and not very helpful. I don’t plan on rented from hertz ever again.
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6.0
Cons: The car was exceptionally dirty inside out thinking provided that it was a rental from a well-known operator.
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10.0
Dropoff in Christchurch
Pros: We picked the car up in Greymouth, drove all around the South Island for several weeks and dropped back at the Christchurch airport. Very quick and easy. No problems.
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10.0
Excellent experience
Pros: Automatic mid size SUV. Good Bluetooth
Cons: Nothing
review from
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9.6
Good quality vehicle and friendly service
Pros: Nice relatively new vehicle that performed well for us.
Cons: cigarette smoke smell :(
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9.2
Nice car
Pros: This car was the perfect size to travel around with. It was large enough for our luggage but small enough that it was easy to park.
Cons: Returning the car in Queens town was a little confusing because finding parking is extremely difficult. We were told they had a designated parking space but not until after we went to return the car. It isn't signed and just looks like the access for an alley.
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3.6
Overpriced and inflexible
Pros: My car was mechanically sound, the reservation, purchase process was easy.
Cons: A poor value, and Hertz was difficult and inflexible. My Holden Captiva was a below-average car. Hertz charged $90 USD daily. Hertz also refused to accept my car at Queenstown vs. Christchurch when travel plans changed. Will try another agency next time.
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10.0
Service
Pros: Free Upgrade Available Wi-Fi Hotspot rental Service at 11pm
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Top tips for renting a car from Hertz in Christchurch
- Economy rental cars from Hertz in Christchurch are around 80% cheaper than other car types, on average