Pros: Drop-off was easy once we found out where to turn in the keys at the Queenstown airport. There is no signage or staff in the drop-off parking lot, so no one could verify we returned the 3 cars we rented in perfect condition and with a full tank of gas.
Cons: Hertz staff to be present at the Queenstown airport rental car return lot when cars are dropped off.
Pros: Car was nice and clean.
Cons: Took over 30 min to get a car. Super slow service.
Poor customer service
Cons: Very poor customer service. When I call I’m dierected to other lines. No one seemed to know where to transfer me. When I contact hertz through email I don’t get a response. The customer service in Queenstown was very rude and not very helpful. I don’t plan on rented from hertz ever again.
Cons: The car was exceptionally dirty inside out thinking provided that it was a rental from a well-known operator.
Dropoff in Christchurch
Pros: We picked the car up in Greymouth, drove all around the South Island for several weeks and dropped back at the Christchurch airport. Very quick and easy. No problems.
Excellent experience
Pros: Automatic mid size SUV. Good Bluetooth
Cons: Nothing
Good quality vehicle and friendly service
Pros: Nice relatively new vehicle that performed well for us.
Cons: cigarette smoke smell :(
Nice car
Pros: This car was the perfect size to travel around with. It was large enough for our luggage but small enough that it was easy to park.
Cons: Returning the car in Queens town was a little confusing because finding parking is extremely difficult. We were told they had a designated parking space but not until after we went to return the car. It isn't signed and just looks like the access for an alley.
Overpriced and inflexible
Pros: My car was mechanically sound, the reservation, purchase process was easy.
Cons: A poor value, and Hertz was difficult and inflexible. My Holden Captiva was a below-average car. Hertz charged $90 USD daily. Hertz also refused to accept my car at Queenstown vs. Christchurch when travel plans changed. Will try another agency next time.
Service
Pros: Free Upgrade
Available Wi-Fi Hotspot rental
Service at 11pm
Premium (Class Premium SUV or similar) is the most frequently booked rental car type from Hertz in Christchurch.
Hertz has 2 rental locations in Christchurch. Take a look at our Hertz rental location map to find the best rental cars near you.
Yes
Yes