Guest reviews
Overall rating
8.0
Excellent
Based on 9 reviews
Cleanliness
8.6
Comfort
8.4
Pick-up/Drop-off
6.6
Value for money
8.6
Skip to main content
More
Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
3
2
1
1
0
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
3.6
Pros: Wasn’t able to collect my car because of Hertz local restriction.
Cons: Mentioning fare restrictions according to local rental company policies. I had to rent another car for one day at triple the price for what I was about to pay by you page.
review from
-
6.4
charged for damage not caused
Pros: No line when picking up the vehicle, and staff at the desk were efficient.
Cons: The day after I parked the car in the garage and returned it after hours in exactly the same condition that I'd found it, I received an email ordering me to fill out an accident report for a 5cm long scratch on the rear bumper...that wasn't there during my rental. In the photos that they sent the "damage" couldn't even be seen on the overall shot of the back of the car, so I'm not convinced that everything matched up here. To give them the benefit of the doubt, maybe someone backed into the car in the tiny clearance of the garage, who knows. My insurance covers damage, but no one wants the hassle of filing a claim while on vacation, and this one in particular seems petty and opportunistic. I wouldn't recommend renting here.
review from
-
8.0
Returning the car was very confusing
Pros: The car. Very comfortable, fun to drive, great features
Cons: Returning the car after hours was very confusing. We didn't have a code for the garage and had to wait until someone else came along with the code. Also the self serve kiosk was behind a gate so we couldn't access it. The after hours phone number was no help either.
review from
-
10.0
Ease of service, great value
Pros: Friendly staff, ease of check out and return.
review from
-
6.0
Choosing car by location on Kayak's map didn't wor
Pros: The car rental itself was great!
Cons: I showed up to the location I chose from the map (Gothenburg central station) however somehow my reservation had been made for the airport, which I didn't check at the time. So I had to get a taxi to the airport at 11pm and called the hertz employee to stay past her hours.
review from
-
9.2
Pros: Cute, clean car, they had what we had reserved, price was quite good.
Cons: Dropoff took longer than it should have (all three people were working with one customer who was complaining). Our flight got in at 5:30 am and the office didn't open until 7 am - I should have checked the hours more carefully.
review from
-
9.2
Pros: Car was good and the pepole where helpful,,,,
Cons: We waited 1 1/2 hours before it opened at 07:00, our plane landed at 05:30.
review from
Where can I find Hertz car rentals in Gothenburg?
Top tips for renting a car from Hertz in Gothenburg
- 25% of our users found rental cars from Hertz in Gothenburg for ₪147 or less
- Mini rental cars from Hertz in Gothenburg are around 50% cheaper than other car types, on average