4.0
I booked a compact for fuel economy and was given a Dodge Charger which is terrible on gas. The Hertz website lists a hold of $200US plus the cost of the rental but they insisted on a $350CAN hold plus the cost of the rental.Reviewed 2023 Feb 25
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6.0
Reserved vehicle type (small SUV) was given away to another customer so I had to take a full-sized pickup truck. I was also told that if I chose the fuel option that I would be charged at the going rate ($1.40/liter), instead I was charged 3x that. I was lied to and won't rent w/ Hertz again. The person at the desk was helpful, but the deception about the fuel price meant that instead of $20 I paid $60. Unacceptable and I'll never be back.Reviewed 2023 Feb 06
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10.0
Staff (Diana) was friendly and efficient on pick-up and drop off. I've rented from this location before. I am the only driver, travelling along, and I'm always given two key fobs attached together. Together, they are too big for my pocket. I don't need two keys attached together. If you must give me 2 keys, PLEASE separate them, so I don't have to find a wire cutter and do it myself - and possibly lose a key I don't need and didn't ask for!Reviewed 2021 Dec 22
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10.0
Staff were friendly and helpful. Javier, who I dealt with on return, was very professional. One thing I didn't like was that I was given 2 key fobs, connected by a thick wire. I was alone, and I didn't need 2 fobs. On pick-up, I asked that the wire be cut, because together the fobs filled my pocket. Staff said, we can't cut the wire, this is the way we do it. That may be convenient for staff, to keep track of all the vehicle's fobs, but I'M the one PAYING for the rental. Having to lug 2 fobs in my pocket all the time was inconvenient and kind of dumb as a business practice.Reviewed 2021 Nov 29
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10.0
Pros:Was pick it up location and customer service was great but drop off location not goodReviewed 2021 Jun 07
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6.4
Cons:If you have to go to Saskatchewan in the winter and want snow tires (which are needed), be prepared to pay 20 dollars a day over any amount you were quoted. Felt totally ripped off.Reviewed 2019 Dec 04
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8.0
chevrolet sonic rs not a good modelPros:In general everything was ok.Cons:I had a lot of trouble with the car computer/radio. I had to restart the radio monitor two times because it wasn't working. I had used a lot of times Android Auto and for some reason I had a lot of trouble using it in this car. Also, I try to turn on the car with the car keys but it wasn't working well. For some reason the car turn on and immediately off when I used the car keys to turn it on. But the worst part of the experience was that the check engine light turn on during my long drive from Regina to Calgary.Reviewed 2018 Nov 15
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10.0
Excellent service!Pros:Lovely people to deal with when renting my Dodge Durango, excellent customer service, very friendly and helpful!Reviewed 2017 Jul 20
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8.0
A good deal (but watch the upsale pressure)Pros:Price and terms were very good. Pickup is convenient. The check-in folks were very nice when I returned the car.Cons:High-pressure up-selling at pickup.Reviewed 2017 Jun 07
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10.0
Wonderful experience .Pros:JeepReviewed 2017 Jun 04
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