Guest reviews
Overall rating
5.9
Okay
Based on 15 reviews
Cleanliness
6.2
Comfort
6.2
Pick-up/Drop-off
5.4
Value for money
6.2
Skip to main content
More
Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
2
3
2
1
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
4.8
Awful
Pros: The car was good and in perfet condition.
Cons: I still don’t know if they received the car. The drop off place ws closed when I arrived and I left keys in a box. They habe not contacted me with a confirmation. I couldn’t reach anyone for help with this matter. Not even hertz 1-800 number. They claime they can’t see my reservation because the airpot location is privately owned
review from
-
2.0
Horrible and Poor costumer service
Cons: I rented a car in San Pedro Sula, Honduras. The lady in the front desk received us with a condescending tone. She spoke in a way that made us feel that we were asking the car for free! Her attitude in answering questions was as trying to force it out of her mouth! And the way to explain something was as without any clarity. DO NOT RENT AT THIS PLACE!
review from
-
9.6
Very satisfice
Pros: Exelente customer service, with all the customers traffic we had that day the representative was so fast and friendly. Conveniently car was full of gas thinking about you not always have a currency money at the time you got to airport.
Cons: Insurance rate for my opinion was high
review from
-
8.0
Pros: They have a great customer services representatives.
Cons: The process of getting the car is a little bit slow
review from
-
4.8
Very old for rental
Pros: Price was great.
Cons: 100,000 kilometers. Arm rests worn out. Lots of damage to car. Thirty minute wait for car. 2000 USD deposit.
review from
-
2.0
no cars!?
Cons: There were no cars available when I arrived! Apparently they overbooked.
review from
-
10.0
Need to correct address and phone number for Hertz
Pros: The personnel at Hertz office was nice and professional
Cons: The confirmation email sent was incorrect, the physical address is not complete, the local phone number to find out how to get to the office is a non working number, very disappointing, once l found out by other means where the office was l was happy, the personnel was very nice and cooperative
review from
-
6.4
They are running their own show at San Pedro Sula
Pros: Price is good
Cons: Every time, it never fails, they forceably try to sell insurance when the customer has already purchase one online. They state that the US-bought insurance is not valid, when it fact it is, and if you don't purchase their insurance, they put a $3000 hold on your credit card, which is ridiculous. Their insurance prices are bloated with exaggerated deductibles (sometimes the deductible are about 40% the value of the car). Hertz needs to make sure the company practices are the same everywhere where they are represented. These people in San Pedro are running their own show!
review from
-
6.4
Pros: The car was fine.
Cons: The pick-up process needs to be updated in San Pedro Sula, Honduras. They are still using the old credit card machines from the last century where you had to have a hard imprint on carbon copies.
review from
-
4.0
Cons: The customer service was horrible
review from
-
2.0
dissapointed
Pros: Service was ok.
Cons: Lack of information, rental price and insurance costs in Honduras are ridiculous. They asked for a deposit of $2500.00 and they started to add other charges that I never expected. Prices on website are totally different than what you find when you get there. Totally disappointed :(
review from