Guest reviews
Overall rating
6.8
Good
Based on 30 reviews
Cleanliness
6.8
Comfort
7.0
Pick-up/Drop-off
6.7
Value for money
6.4
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
6
0
4
2
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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4.8
Cons: Better price and car could be cleaner.
review from
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2.0
Pros: Nothing...never was so disappointed in my whole life
Cons: Booth was closed , sign said somebody would be there to see me , after 45 minutes I left
review from
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10.0
Pros: Staff what is friendly and efficient. Pick up and drop off was easy.
Cons: I rented an SUV and dropped it off with a full tank two days later. It was a simple transaction and went according to plan.
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10.0
Pros: Staff was prompt and helpful.
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9.6
Pros: Service was prompt, courteous
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10.0
Pros: Helpful and friendly staff.
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2.0
Hertz is the worst?
Cons: I showed up for my reservation and they didnt have a car for me.... worse, they couldn't issue a refund at the desk. Instead, I had to call Hertz corporate, which was a nightmare.
review from
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4.8
Pros: Car was nice, ran well and got good mileage
Cons: Car was dirty, salesperson unfriendly and unhelpful, additional charges we weren't warned about were added.
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4.0
Cons: The car was not ready when we showed up, and the car was a smaller size than what we reserved. It was a one-way rental, and I was told at my destination that they had never seen a contract like the one I had been issued. It took 24 hours to resolve it.
review from
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4.8
Rental fee raised 4 times
Pros: Car types were sufficient
Cons: The rental fee showed on kayak was 80+ for two days, but I was charged for 320+ when I rent the car at Hertz in the state college airport. I was surprised but the Hertz staffs kept telling me that the fee was for tax blablabla... And I was too tired to bargain.
review from
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10.0
State College Eagle Hertz location was outstanding
Pros: I have not rented from Hertz in the past as I found them too expensive and not competitive. I found a great rate online much lower than Enterprise which is normally the best rate in town. This experience at the State College Eagle Hertz location was outstanding all around. The location is great! The staff was professional, knowledgeable, helpful and extremely accommodating. Pick up and drop off was easy. The vehicle was new and performed well with the luggage space just what we needed for a trip with 5 bags. The experience was most affordable and pleasant. We would definitely rent from this location again. I think that the fact that Hertz now rents to 21-25 year olds without any problem is a great feature too.
review from
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3.6
Pros: long lines to drop the keys and contract. and the contract was not on the computer. We had to call the other day to inform at what time we drop the car. They put the burden of inform on us, after we already returned the car. Worst experience ever
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