2.0 Mediocre2021 Dec 08
They didn’t actually have rental cars available even though Kayak said they did. I went all the way to the airport pick up location just to find no actual cars
1.9 Horrible2021 Aug 22
Rental counter closed at 4 pm, flight delays caused us to arrive at 5 pm. No one told us about limited counter hours No car , no offer from Budget to provide transportation to our final destination. We had to stay in airport hotel until next day. When we picked up the car, rental agent was rude. I will not rent from Budget again
4.0 Okay2021 Apr 01
When returning my car, I had to wait in line for 25 mins. I couldn't wait any longer as I had to check in so left the keys and paperwork with the desk rep. She said she would email me my receipt but I have received nothing. I tried calling customer service but no one was able to help me.
10.0 Excellent2021 Jan 10
Great, new vehicle, clean, good value, great fuel economy. Customer service was excellent both at pickup and drop off.
10.0 Excellent2020 Feb 10
Super easy, nice vehicle, clean...
10.0 Excellent2019 Jun 11
Pick up process was smooth. Lady knew what she was doing and had me straight quickly. Drop has not happened yet as I ended up extending the reservation. So far so good overall. I'd do it again.
8.0 Excellent2018 Dec 08
arrived at front counter and no one was there. I asked a rep from another car rental company if they knew where the employee was and they told me she was outside SMOKING. After a bit of a wait the employee came in from the outside and helped me but never apologized for being outside smoking.
9.6 Excellent2017 Oct 03
Superior Service Even When Car BreaksReservationing car online was simple and painless. Picking up the car and returning the car we’re both a breeze. The car would not start after stopping the first time. A call to Budget and a mechanic was sent to us immediately. They drove us back to the airport and quickly provided a replacement vehicle.The fact that our first car experienced an electrical problem soon after picking it up was an irritant. However, we were still local to the airport and Budget responded quickly and appropriately.
2.0 Mediocre2017 Sep 27
The car was decent (Kia Soul)When I came to pick up the car no one was at the desk for about 15' (she was outside smoking). When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt. When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!
4.0 Okay2017 Jun 27
Issue with counter and checkoutI was assisted by a representative from Avis (covering for the Budget counter on a Sunday). The reservation was improperly transferred from Kayak to Budget according to the agent. The agent helped multiple Avis Preferred customers in line behind me prior to addressing my issue. The problem took close to an hour to resolve.