Book Payless car rentals in Alajuela

Reviews for Payless in Alajuela

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

7

2.0

terrible. they have you buy additional insurance for hundreds of dollars and enormous deposit amount.Reviewed 2023 Jun 17

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4.4

Cons:Car rate with Insurance is a RIP. Spent more on car rental than hotel for a week.Reviewed 2019 Mar 03

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3.2

Cons:Knowing that insurance for three weeks would cost $1,500 and that I needed letters from my insurance company and credit card company to verify insurance would have been honest. I was very unhappy to learn this at the counter after a day of traveling. Dishonest practice.Reviewed 2019 Feb 27

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2.0

Had a break failurePros:NothingCons:Paid $800+ for 5 days, but when I stated the riding, the ride was really bad. Still choose to use it for 5 days. During 5th day driving down from Irazu Volcano, the break failed suddenly.. Holding the hand break and pressing break pedal didn't stop the car. To avoid life threatening accident, I had to hit a post to stop the car. Still wife is suffering with pain. When I called Payless to report the incident, amazed to know that no question about if the passengers are ok.. After 2:45 hours got a replacement car, with dirty smell from the rear side. After reaching the payless rental place to return the call, when I explained these incidents, their reaction was the worst, it's almost like who cares if the break failed or the replacement call smelled.. Will find out the options to take action. Don't rent from Payless if you are going to Costa Rica.Reviewed 2018 Dec 30

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6.0

Pros:Good customer service.Cons:Windshield wipers were useless. Interior light was broken. Had to lock and unlock car with the key ie the key buttons were broken or battery was dead.Reviewed 2017 Dec 07

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6.0

Bait and SwitchPros:Availability of vehicles on hand and excellent customer service.Cons:The cost that was presented during the online booking process did not remotely come close to the actual cost during the car rental pickup. I ended up paying close to $1,000 overall. Also, I paid for full coverage for car insurance online as part of the online booking process so it can be ready upon pickup. But Payless did not honor the online car insurance purchase and therefore in order to finalize the car rental transaction with Payless I had to purchase their car insurance. Although Payless provided great service and had excellent cars for rent I did not appreciate the blatant disparities in cost and having to purchase 2 full coverage car insurances. I don't see myself renting from Payless again.Reviewed 2017 Jun 27

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7.2

Cons:The Costa Rican mandatory insurance was not included in part of the cost. Also, the brakes were very spongy, forcing me to use the emergency brakes down steep hills.Reviewed 2017 Jun 04

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2.0

Didn't rentPros:Office was closed when we arrived late because of plane delay. No message sent to our email. Luckily, Dollar rental was still open and had a car for us - excellent experience with them.Reviewed 2017 Apr 15

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4.8

Pros:Drop off location was fine.Cons:Pickup location "insurance" requirement - see my previous post.Reviewed 2017 Jan 09

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3.6

A Big ScamCons:They made me purchase insurance even though I already had pay it ahead of time thru a third party company. They said that the minimum amount I had to pay per day was $40 dollars otherwise I couldn't rent the car.Reviewed 2016 Sep 08

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• 3.8 /10Ace Car Rentals at Alajuela

• What is the most popular rental car from Payless in Alajuela?

  Compact (Class Compact Car or similar) is the most frequently booked rental car type from Payless in Alajuela.

• How many car rental locations does Payless have in Alajuela?

  Payless has 1 rental location in Alajuela. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Juan Santamaria Intl airport (SJO)?

  No (According to our data)

• Does Payless offer shuttle or airport pick-up services from Juan Santamaria Intl airport (SJO)?

  Yes