Best rates found by KAYAK users in the past 48 hours.
Useful Info
Good to know
Most popular location
Juan Santa Maria Intl Apo
Most popular car type
Compact
Top tips for renting a car from Payless in Alajuela
Book your rental car from Payless in Alajuela at least 1 day before your trip in order to get a below-average price.
Luxury rental cars from Payless in Alajuela are around 44% cheaper than other car types, on average.
FAQs about renting a car from Payless in Alajuela
What is the most popular rental car from Payless in Alajuela?
Compact (Hyundai Tucson or similar) is the most frequently booked rental car type from Payless in Alajuela.
How many car rental locations does Payless have in Alajuela?
Payless has 1 rental location in Alajuela. Take a look at our Payless rental location map to find the best rental cars near you.
Does Payless have a car rental location at the airport: Juan Santamaria Intl airport (SJO)?
No (According to our data)
Does Payless offer shuttle or airport pick-up services from Juan Santamaria Intl airport (SJO)?
Yes
Reviews for Payless in Alajuela
Overall Rating5.1 FairBased on 79 reviews
Cleanliness
6.9
Comfort
6.3
Overall
5.1
Pick-up/Drop-off
6.2
Value for money
4.6
Recent reviews
Traveler rating
3
3
0
2
1
0
24
Find reviews that mention:
2.0
The vehicle was fine, but my $140 reservation ended up being $504 by the time they added all the "mandatory fees". They refused to accept my insurance. It's one thing to have a few taxes or roadside assistance to pay, but the final cost was more than triple what I was quoted!Reviewed 2025 Apr 10
review from
2.0
They charges us an additional 400 dollars on the day of pick up even though i had already paid the full price plus bought the additional insurance from Kayak website . They said i have to pay the additional fee which includes there own insurance or else they will not release the car . They said my problem was that i bought the insurance from Kayak and not them so if i dont want it i should go on the website and cancel . They already knew that i cant cancel cause it was less than 24 hours . What a scam . very disappointing from Kayak website to advertise and offer their services on your website . Never againReviewed 2025 Jan 04
review from
4.0
Awful. I was quoted $112 for the car. I was over $250 out the door.Reviewed 2024 Dec 26
review from
2.0
We had cut our trip shorter by four days and the price quoted changed very little. When I questioned this I was told because I HAD to purchase additional insurance on the car we were driving. Also, our flight left before the dealer opened so I was told I had to leave the car at the airport, but not where at the airport. There are no signs or public parking lots around the airport so I drove around asking people where to leave it at 4:00 am in the morning, but no one knew. I finally took it to Payless and parked it in the front and took an Uber back to the airport. It was a real hassle.Reviewed 2024 Apr 12
review from
8.0
Very friendly people, good car. The drop-off location took some time to open (~20 mins), so that may affect some travel plansReviewed 2024 Jan 03
review from
2.0
terrible. they have you buy additional insurance for hundreds of dollars and enormous deposit amount.Reviewed 2023 Jun 17
review from
6.0
Pros:The staff was friendlier than most car rentals I have experienced at SJO. However, the car was pretty beaten up, though it ran okay. And, they told me the car had 3/8 of a tank of gas when it was closer to 1/4, but the contract said it had 3/4. I brought it back with 5/8 and they honored what they had said about 3/8, but it still cost me extra in gas, just to be sure.Cons:This car was pretty beaten up and probably shouldn't be rented. Also, be more careful about gas levels.Reviewed 2021 Apr 08
review from
4.0
Pros:Staff was very friendlyCons:It’s a scam. The price of the rental literally ended up costing 11x the reservation price due to the “mandatory insurance”. Everyone picking up a car felt they had been ripped off. This is probably the case with all Costa Rica car rental agencies but doesn’t make it right.Reviewed 2021 Feb 15
review from
2.0
Cons:Transparency about the actual price when we arrived to the counterReviewed 2021 Feb 12
review from
4.0
Pros:Nice staff at check-in and drop off.Cons:Charged me a full extra day for being 4 hours late (picked up car as almost noon - dropped up at 4). Told him, okay, I will just take the car and come back tomorrow - but the rate would be higher, even though they charged me $50 dollars for 'another day' for being 4 hours late. The car, USB nor AUX worked, guy just said 'sorry about that'. Also, I was shocked, when I waived the insurance, due my credit card covering, the deposit was $3,000. Never, have I had such a high deposit taken for a rental car. If I took their insurance, it would have only been $300. I went for the more 'economical' route, cheaper ends up being more expensive, always will be more expensive. First and last time I use Payless.... I will stick to Hertz/National/Enterprise, the big boys... Payless felt like the Sprint Airlines of Rental Cars.Reviewed 2020 Dec 23
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