Pros: Nothing to like. I booked a Jeep for 5 people and they told me that they could only offer me a 4 seater with no trunk.
Cons: Have the car that you booked available.
Pros: Staff was available and responsive
Cons: I was told online my price would be $277. I get there and they charge me $530. They initially give me a car that brakes don’t work and my husband wrecks into a car in front of us. They show no remorse although the situation could have ended much worse (I.e wreck on the highway going 70mph). They bring us another car but it’s the exact same brand- we still feel very uncomfortable about the brake situation so we ask for a different type of car and they just give a hard no. Zero remorse. Deceiving prices and little remorse or attempt to make the situation right make this a poor experience.
Pros: They did finally change the car for us after telling us previously there weren’t any other cars.
Cons: When we were quoted for the price it was $34 total for 6 days. However, when we arrived we were told there was an obligatory insurance we needed to get (in-spite of my credit card having an international plan). The price quickly changes from the quoted $34 dollars (which supposedly included taxes and fees) to $300. We ended up paying an extra $50 more for the full insurance (since we were worried what they would try to charge us for if anything at all happened) so it came to $350. When we asked why it changed so drastically they said that it was because of the extra fees and taxes (which the website had said were included.) I had originally picked a Jeep but the confirmation email was for an SUV instead (So that was strange). When we got the Jeep it had no gps or even a usb charging port . When we asked about this the man told us he should go by Walmart in order to get one for the car. When we complained he said that they didn’t have any other cars and then finally offered us a carport charger that he had that we could borrow. When we left the seatbelt light turned on and wouldn’t stop beeping (even though we had our seatbelts on.) finally we had to turn around and return the car. We also realized there wasn’t even a middle seatbelt in the back of the car. They miraculously had a different car for us then. Overall- not a good experience. Would NOT recommend. We do speak Spanish as well fluently so it wasn’t like anything but was “lost in translation.”
Cons: I have a printed confirmation from you for $110.00. In fairness it does read estimated taxes and fees $57.12. Confirmation # CRF8702737. After paying for a shuttle to the isolated offsite I was told the rental was $450.00 no negotiation and he kept pointing to the estimated taxes and fees. Extremely deceptive business practice. While Adolfo in customer service was very good and resolved my issue I would highly reccomend these deceptive business practices and disclose to your customers what the actual fees will really be.
Cons: Charged us an extra $420 'compulsory' insurance on our $115 rental. We were not allowed to opt out of it even though we already have rental car insurance. This was a scam and made our rental 4 times more expensive than originally booked!!
Pros: Had to pay a ton of money once I showed up to the counter, as the Allianz insurance recommended on the Kayak website and that I had paid for was deemed invalid by the Ace staff at the pick-up point. I had to pay from $50 I had paid online to $300 at the point of pick-up.
Cons: Misinformation should be cleaned up from the Kayak website regarding the Ace rental details and charges.
Pros: Great car! We took it on some pretty rough roads and it handled them no problem.
Cons: This rental was not handled directly by Ace, but locally by "Toyota rentals" or something like that. They did not accept my Allianz travel car insurance, purchased in advance, and instead required that I purchase (more expensive) insurance directly through them.
Cons: Better disclosure regarding mandatory LDW rates in Costa Rica and/or offerings of affordable local car insurance.
Cons: It’s a scam. There should have been a lot more information about the “required insurance” beforehand. Added $300 to the rental. The car was a piece of junk that could barely get down a dirt road even though it was a 4x4. It rattled incessantly, shook when turned too hard. Terrible.
Cons: Everything Classic “bait and switch” on car and insurance rates
Pros: I Purchased insurance offered from the site ($88usd).When i arrived to the car rental place as they say that is NOT enough and i HaD to purchase fron them additional so from paying $33usd I had to pay $300usd...as well the car guven was NOT similar i ordered a 4X4 automatic and got standard NOt 4x4
Cons: DONT sell insurance if you Know its not what its required or at least get it reimvursed.... and if you will get a similar car then make sure its SIMILaR
Pros: The airport shuttle
Cons: They force you to take their. Insurance even if you have proper paper work
Ace has 1 rental location in Alajuela. Take a look at our Ace rental location map to find the best rental cars near you.
No (According to our data)