Book Ace car rentals in Alajuela

Alajuela, Costa Rica
16 Aug — 23 Aug
Same drop-off
Alajuela, Costa Rica
Tue 16.08
Noon
Tue 23.08
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)

Reviews for Ace in Alajuela

Overall Rating4.2 OkayBased on 63 reviews
Cleanliness
5.2
Comfort
4.9
Overall
3.8
Pick-up/Drop-off
3.8
Value for money
3.3

Recent reviews

Traveler rating
6
9
10
26
0
Find reviews that mention:
6.0
Although it was relatively inexpensive they did not disclose the mandatory 3rd party insurance requirement you had to pay - I even had the letter from my credit card company saying they covered the collision insurance ( I had that after reading the fine print that letter was needed- full price of the rental should be disclosed at the time of reservationReviewed 2021 Dec 26
review fromkayak
2.0
Have travelled often but never experienced such a scam. We were told they had no cars when we arrived and there were none available anywhere. After an hour of pleading they somehow got us a car as it was a huge favor and it ended up being the same Toyota Landcruiser Prado which I had reserved 2 months earlier but at twice the cost. Have never been taken advantage of like this.Reviewed 2021 Nov 30
review fromkayak
3.9
We had requested a 4x4 because we were going to drive through the mountains and in dirt roads in Costa Rica. They gave us a car that needed the wheels to be balanced, and when it rained the car would slide through the mud. It was unsafe, and we couldn’t return the car sooner because we were far away. When we went to return the car the staff explained to us that because it was high season that was the only car they had left. Instead of renting us the car, they should’ve been honest so we could find a car to rent elsewhere.Reviewed 2021 Aug 12
review fromkayak
2.0
Pros:Nothing to like. I booked a Jeep for 5 people and they told me that they could only offer me a 4 seater with no trunk.Cons:Have the car that you booked available.Reviewed 2020 Jan 02
review fromkayak
3.2
Pros:Staff was available and responsiveCons:I was told online my price would be $277. I get there and they charge me $530. They initially give me a car that brakes don’t work and my husband wrecks into a car in front of us. They show no remorse although the situation could have ended much worse (I.e wreck on the highway going 70mph). They bring us another car but it’s the exact same brand- we still feel very uncomfortable about the brake situation so we ask for a different type of car and they just give a hard no. Zero remorse. Deceiving prices and little remorse or attempt to make the situation right make this a poor experience.Reviewed 2019 Dec 30
review fromkayak
4.4
Pros:They did finally change the car for us after telling us previously there weren’t any other cars.Cons:When we were quoted for the price it was $34 total for 6 days. However, when we arrived we were told there was an obligatory insurance we needed to get (in-spite of my credit card having an international plan). The price quickly changes from the quoted $34 dollars (which supposedly included taxes and fees) to $300. We ended up paying an extra $50 more for the full insurance (since we were worried what they would try to charge us for if anything at all happened) so it came to $350. When we asked why it changed so drastically they said that it was because of the extra fees and taxes (which the website had said were included.) I had originally picked a Jeep but the confirmation email was for an SUV instead (So that was strange). When we got the Jeep it had no gps or even a usb charging port . When we asked about this the man told us he should go by Walmart in order to get one for the car. When we complained he said that they didn’t have any other cars and then finally offered us a carport charger that he had that we could borrow. When we left the seatbelt light turned on and wouldn’t stop beeping (even though we had our seatbelts on.) finally we had to turn around and return the car. We also realized there wasn’t even a middle seatbelt in the back of the car. They miraculously had a different car for us then. Overall- not a good experience. Would NOT recommend. We do speak Spanish as well fluently so it wasn’t like anything but was “lost in translation.”Reviewed 2019 Nov 30
review fromkayak
2.0
Pros:NothingCons:I have a printed confirmation from you for $110.00. In fairness it does read estimated taxes and fees $57.12. Confirmation # CRF8702737. After paying for a shuttle to the isolated offsite I was told the rental was $450.00 no negotiation and he kept pointing to the estimated taxes and fees. Extremely deceptive business practice. While Adolfo in customer service was very good and resolved my issue I would highly reccomend these deceptive business practices and disclose to your customers what the actual fees will really be.Reviewed 2019 Nov 05
review fromkayak
4.8
Cons:Charged us an extra $420 'compulsory' insurance on our $115 rental. We were not allowed to opt out of it even though we already have rental car insurance. This was a scam and made our rental 4 times more expensive than originally booked!!Reviewed 2019 Jul 18
review fromkayak
2.0
Pros:Had to pay a ton of money once I showed up to the counter, as the Allianz insurance recommended on the Kayak website and that I had paid for was deemed invalid by the Ace staff at the pick-up point. I had to pay from $50 I had paid online to $300 at the point of pick-up.Cons:Misinformation should be cleaned up from the Kayak website regarding the Ace rental details and charges.Reviewed 2019 Jun 03
review fromkayak
8.8
Pros:Great car! We took it on some pretty rough roads and it handled them no problem.Cons:This rental was not handled directly by Ace, but locally by "Toyota rentals" or something like that. They did not accept my Allianz travel car insurance, purchased in advance, and instead required that I purchase (more expensive) insurance directly through them.Reviewed 2019 May 23
review fromkayak
6.0
Cons:Better disclosure regarding mandatory LDW rates in Costa Rica and/or offerings of affordable local car insurance.Reviewed 2019 Apr 01
review fromkayak
3.2
Pros:NothingCons:It’s a scam. There should have been a lot more information about the “required insurance” beforehand. Added $300 to the rental. The car was a piece of junk that could barely get down a dirt road even though it was a 4x4. It rattled incessantly, shook when turned too hard. Terrible.Reviewed 2019 Mar 25
review fromkayak

Where can I find Ace car rentals in Alajuela?

Across from Hampton Inn Hotel, Ace car rentals

Address

Across from Hampton Inn Hotel

Hours

Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Saturday06:00 - 22:00
Friday06:00 - 22:00
Tuesday06:00 - 22:00
Sunday06:00 - 22:00
Monday06:00 - 22:00

Phone

+506 4036 7431

Good to know

Most popular location

Across from Hampton Inn Hotel

Most popular car type

Economy

Top tips for renting a car from Ace in Alajuela

  • Economy rental cars from Ace in Alajuela are around 26% cheaper than other car types, on average

FAQs about renting a car from Ace in Alajuela