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Philadelphia hotels near Fireman's Hall
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Best Philadelphia hotels near Fireman's Hall
The Rittenhouse Philadelphia is centrally located in Philadelphia, a 1-minute walk from Rittenhouse Square and 14 minutes by foot from University of Pennsylvania. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Philadelphia? This hotel has facilities measuring 8740 square feet (812 square meters), including conference space.
Overall 9.2 Excellent
Based on 227 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Pros: Exceptional service that is sincere and not cloying. Staff is excellent, rooms are large and the bed is incredibly comfortable. My favorite hotel in Philadelphia. I wouldn't stay anywhere else. The spa is also spectacular. They are dog friendly yet you can't tell if dogs are really there. The rooms are solidly built and I am sensitive to dogs barking. No dogs barking here! The hallways and elevators are immaculate. This is just a wonderful hotel. The closest to European luxury with space.
Excellent
10.0
Excellent
9.7
Pros: Beautiful spa and facilities
Cons: The restaurant closes too early.
Excellent
8.8
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.1
Pros: We planned a quick last minute evening in the city and booked the hotel on a whim due to its location and proximity to our favorite part of town. In terms of location, this place can't be beat. You're within walking distance of what seems like hundreds of fantastic restaurants and highlife hotspots. The hotel staff is courteous and made us feel instantly welcomed and at home. My only criticism is that the room was a bit dated. It needs renovated. The shower definitely seen better days and looks like it was last done in the early 90s. The bed was very comfortable and we slept pretty good.
Excellent
10.0
Pros: Wonderful service, beautiful hotel. The beds and linens are very comfortable, as are the bath robes they lay out for you. We were celebrating a birthday and the extra touches were very much appreciated. The rooms can use a bit of updating, but all in all it was an excellent experience and will likely return again next year for another birthday celebration!
Located in Old City, this luxury hotel is steps away from Independence Mall, Independence Hall and Liberty Bell Center. Pennsylvania Hospital and Jefferson University Hospital are also within 15 minutes. 5th St. Station is only a 2-minute walk and 8th St Station is 7 minutes.
Overall 8.9 Excellent
Based on 920 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: free coffee
Excellent
10.0
Excellent
10.0
Pros: Each and every corner of the hotel is just amazing. Love it!!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
8.8
Pros: Staff was awesome. Our second room was amazing.
Cons: Our first room was noisy the shower didn't get hot and the valet was an hour wait to get your car
Excellent
9.7
Pros: Love atmosphere and staff. Location and style is also a plus. It's friendly for us with our 2 kids under 2.
Cons: The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.
Excellent
10.0
Pros: Very stylish hotel with comfortable rooms. Staff was friendly and attentive. But the best part is the location, you're across the street from the birthplace of our nation!
Excellent
10.0
Excellent
10.0
Pros: I had a great experience staying at Monaco, from price to service everything was perfect.
Cons: I think they should have better pictures of the corner suite on there website, because there suite was better then the pictures shown.
Excellent
10.0
Pros: Great service, clean room, friendly staff, creative decoration of the room, the view was great
Cons: We should have booked an extra night
Good
6.2
Pros: Nice hotel, amazing location
Cons: These days every hotel should have free wifi, $12.99 a day is not acceptable when you can go to a budget hotel and get it for free
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Pros: Stayed for NYE.. very nice hotel. Excellent staff. A bit pricey. Would consider a return trip.
Excellent
10.0
Pros: We got the corner king spa room and couldn't be happier. The room was spacious, and the views made the room look even bigger. The bathroom was on point, and the big soaking tub was great. We usually stay closer to Rittenhouse square but we didn't mind this location too much, there is tons to do in this part of downtown! The staff was very friendly and made check-in and check-out a breeze.
Excellent
9.7
Pros: The hotel is next to the historic district. I visited 5 museums in one day—all within walking distance. i came back to the hotel to rest in between visits.
Cons: TV didn't work well.
Excellent
10.0
Pros: Room, hotel location comfortable
Cons: Staff friendly and helpful. Great location for walking
Excellent
9.7
Pros: We love the staff as they are professional and fun. They offer free happy hour and coffee in am! This is a big deal and makes people feel welcomed. The rooms are stylish and cozy! We had a 2 month and 14 month old children who loved it too!
Cons: Smaller elevators but it was doable...we just have 2 kids and a huge stroller ;)
Okay
5.1
Pros: Nice location for nightlife and history tours.
Cons: I receive a monthly check from the VA for a service connected disability -- my ONE night stay cost more than that entire check! And for what? I received no continental breakfast; parking is $50 a NIGHT; and my room with a king-sized bed was tiny. No idea if internet was included, as I was not given a password. I wanted to sit in my room and prepare for a speech I had to give, but, my absurdly expensive room did not come with a chair besides an ergonomically nightmarish desk chair. I had a ton of clothes because I was there for a three day wedding, so my hands were full. I received no bell-service, carried all my stuff to my room, and the keys didn't work; so I had to lug everything back to the front desk. Had to iron shirts for the wedding, the ironing board looked like it was bought from a yard sale. For the cost of this room, I expect quality amenities. Also, the bouncer for the rooftop bar, who looked a like a teenager, watched one of the wedding guests get assaulted, laughed, and did nothing. Honestly, we should've called the police. Posh and ostentatious, with little reward. Go somewhere else.
Excellent
9.7
Pros: It was a really nice hotel - beautiful room and facilities- great location. The bartenders in the bar were really helpful and gave better suggestions for what to do in the city than the reception and concierge.
Cons: No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.
Excellent
8.5
Pros: Great location for my work. Great restaurants in walking distance.
Cons: Nearly ruin my shirt with a rusty iron.
Excellent
8.0
Pros: As with all Kimpton Hotels, the decor is amazing & very much in-line with my aesthetic. We also really enjoyed the location of the hotel; we stayed over 2 very nice days & walked 30 minutes down Passyunk and over to the far edge of Rittenhouse multiple times. We tend to spend most of our time out-and-about, but the time spent in the hotel was very nice. We requested a room away from the elevator, which they did not oblige. We were essentially directly next to the elevator bank, however it ended up being quite. That said, we were there on a Monday night, I'm sure the weekends are a bit rowdier.
Cons: Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.
Excellent
9.7
Pros: Location across from Independence Hall and near great restaurants In room honor bar Elegant lobby and sitting area.
Cons: A bit pricey.
Excellent
10.0
Pros: I called ahead to let them know I am bringing my dog and was incredibly surprised to have been offered dogs bowls and a dog bed placed in the room prior to me checking in. From then on, the hotel made sure to provide excellent service for anything we needed. The room was gorgeous and have really comfortable beds! I'm not one to sleep in, but I didn't have an issue catching a few more hours of shut eye. I highly recommend staying here.
Good
7.1
Pros: Sam, the doorman was exceptional. Ready, willing and able to give excellent customer service including: • Always pleasant and smiling • Providing accurate information on where to go--restaurants, ice-cream places, etc. • Took a personal interest in you--asked for and called you by your name The staff as a whole was generally quite pleasant. • View from the room to the park was great!
Cons: • Room was dusty. • Bathroom shower had no door, and so the floor and bathroom door always got wet. • First room was large but was for a disabled person. WHen we changed the room, we were given a comparatively very small room. When we asked if we could get a larger room, we were told that there were none except the rooms for disabled persons.
Excellent
10.0
Pros: Slick decor with a wonderful bathroom and a fabulous view overlooking the historic district.
Good
6.2
Cons: I left an expensive piece of technology in the room and when I returned a couple hours later, the staff said they didn't find it.
Excellent
10.0
Pros: The location was great, close to everything. Also the room and bathroom was large for a city hotel. Lastly great customer service.
Cons: Nothing
Excellent
9.0
Pros: Very clean, comfortable, good bar/restaurant attached.
Cons: Only half of a shower door with no curtain so the shower head sprayed water all over the floor. Alice in Wonderland theme was a little much.
Excellent
10.0
Pros: Outstanding. Like all Kimpton hotels, the accommodations are uniquely hip and utterly luxurious. What stood out, above all though, was the customer service; the finest I’ve experienced to date. The staff is gracious and accommodating. They go the extra mile (and beyond) to make their guests comfortable. Also, the Japanese soaking tub, which sounds like one of those gimmicky add-ons, is life changing experience in itself. I cannot overstate the indulgent pleasure.
Cons: The views are hit or miss, but such is an unavoidable trade off in almost all urban hotel and bright, colorful, playfully ornate decor go a long way to offset this.
Located in Center City, this spa hotel is within a 5-minute walk of Reading Terminal Market, Pennsylvania Convention Center and City Hall. Jefferson University Hospital and Liberty Bell Center are also within 15 minutes. 13th St. Station is only a 2-minute walk and 11th St Station is 2 minutes.
Overall 8.8 Excellent
Based on 1,854 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.7
Excellent
10.0
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
8.2
Excellent
9.7
Excellent
8.2
Excellent
10.0
Pros: The room was very comfortable and yet stylish. The location is absolutely perfect. The highlight of our stay was the incredibly attentive and friendly staff. We highly recommend staying at Loews Philadelphia Hotel!
Good
7.1
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Being able to travel with your dog is great.
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Pros: Very friendly staff. Great view of the city from my room.
Cons: Walls are thin, and you could here the neighboring room to well.
Excellent
9.4
Pros: Room 2723....that view!
Cons: Lose the revolving door entrance, please.
Excellent
9.1
Pros: First-rate, top-of-the-line, fully equipped gym. The dry sauna in the men's locker room was the best I ever experienced. The quiet relaxtion room with the lounge chair was a nice bonus.
Cons: The toilet in our room wasn't flushing properly. Luckily, the staff gave us another room almost immediately. The steam room in the men's locker room was out of service for repairs. Hopefully, that will get repaired soon.
Excellent
8.0
Pros: Not for family's & a little outdated. The location is amazing!
Excellent
10.0
Pros: The staff and hotel were wonderful.
Cons: They ran out of cucumber water, but we did drink a lot of it.
Excellent
9.0
Pros: I loved the great service from the beginning of my short stay to the end when the end when they fond a great deal on my long cab ride with a reputable driver. The room size was great and I really loved aall the extras that came in my room
Cons: I didnt like the BED BUGS I got whil e there
Good
7.1
Pros: Dog-friendly facilities Certain staff members (including one valet who was obviously personally invested in getting our car out and seemed to feel genuinely bad that one of his colleagues had screwed up our ticket) Location
Cons: General lack of service-orientation among staff (many were impolite or at least brusque - not the kind of attitude you get at luxury hotels) Everything (except room service) closes early Valet takes forever to drop car and get it out - very poorly managed Not a lot of services available
Excellent
9.7
Pros: Location was prefect for walking around town to all the sites
Excellent
10.0
Pros: My friend and I stayed for only 1 evening to see a concert at the Electric Factory.
Excellent
9.7
Excellent
8.2
Excellent
10.0
Excellent
8.6
Excellent
10.0
Excellent
8.2
Excellent
9.0
Excellent
9.4
Excellent
8.8
Excellent
10.0
Good
6.2
Excellent
9.7
Excellent
9.4
Excellent
9.4
Excellent
8.0
Pros: Great location; in the heart of Center City Philadelphia.
Cons: Expensive parking.
Excellent
8.5
Pros: Location & room were great
Cons: Air conditioning was bad, after repair it was barely adecuate
Excellent
10.0
Pros: I was very impressed with the restored lobby and the finishes throughout the hotel. The original design aesthetic from the 1930's creates this luxurious feel and it is carried through the interior design from lobby to the guest rooms. The location is unbeatable, with subways, restaurants, and entertainment minutes away. The gym facilities were definitely nicer than many hotel fitness facilities I've seen in my travels. The staff at every interaction was helpful and friendly. The lobby for drinks has a great vibe, too! Overall a great experience.
Good
6.0
Pros: Location, friendly and helpful staff
Cons: Room was dated, furniture banged up, sheets had stains, mattress was a bit springy
Excellent
10.0
Pros: The location was perfect. The beds were very comfortable and the staff was amazing and very accommodating to our requests. Would stay there again anytime.
Good
7.4
Pros: The staff was gracious and helpful
Cons: Dust covered the room and the toilet had cardboard trash in it upon arrival. Staff took care of the problem after being notified. The cost for parking at $45.00 a night was ridiculous.
Located in Old City, this hostel is within a 10-minute walk of Museum of the American Revolution, Independence Hall and Liberty Bell Center. Pennsylvania Convention Center and Reading Terminal Market are also within 1 mile (2 km). 2nd St. Station is only a 3-minute walk and 5th St. Station is 6 minutes.
Overall 8.7 Excellent
Based on 1,971 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: I had an amazing time there. Its very warm and cosy. Met some very interesting people! The hostel arranges for pub crawl every Thursday and it's a lot of fun! I was travelling solo and honestly I would just look forward to coming back to the hostel after every day.
Excellent
9.1
Excellent
10.0
Excellent
8.2
Good
7.4
Cons: Male dorm smelled strongly of mildew
Excellent
8.0
Our Art Deco classic digs with a modern twist in the middle of Center City prove the perfect launching pad for exploring our Rittenhouse Square neighborhood and beyond. With easy access to a thriving culinary and arts scene, a tranquil urban park and multiple means of public transit, we can't think of a better place to call your Philly home. Inside our beautifully converted, 1920s building, you'll be quietly seduced by our luxurious amenities and air of intrigue. We can't wait to let you in on the secret.
Overall 8.7 Excellent
Based on 612 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: We loved the service and the wine hour. Great ambiance in the lobby. Will definitely stay at Kimpton hotels again.
Cons: None.
Excellent
10.0
Pros: Location. Friendly staff. Clean and well appointed rooms. Good coffee in the mornings; manager reception in the evening. Very nice bar with inventive cocktail menu.
Excellent
9.6
Pros: I liked the fact that the hotel is centrally located to shops, dining, and entertainment in Philly. We specifically stayed here to celebrate my birthday at nearby Amada, a tapas restaurant (Excellent food by the way!). A big plus was that there was no additional fees for having our dog stay. The hotel reminded me of the hotels in Northern Europe I've stayed in with the rooms being designed with very clean lines, wood, and metal. I liked the lobby area with the fireplace and hanging out with other people staying there with their dogs. Room was facing an alley way and it was very quiet. Bath was adequate size with full tub and shower. Definitely coming back and staying here for the Spring when the sun comes back out after all this snow!!!!! Good value overall.
Cons: Eat in breakfast was overly priced just like every other hotel on the planet. Seriously, $9 for two eggs?!?!?!?!?
Excellent
10.0
Pros: Clean, friendly and helpful staff. Great location.
Excellent
10.0
Excellent
9.4
Pros: Friendly and accommodating staff Plenty of nearby restaurants
Cons: No business center (but front desk was helpful)
Good
6.0
Cons: Very disappointing deluxe room
Excellent
8.8
Pros: Great located, clean and comfiy. pretty new rooms. Nice staff
Cons: No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
Excellent
10.0
Pros: Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly!
Cons: 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
Excellent
8.0
Pros: Was exactly what we were looking for. Decent view, amazing location, comfiest beds ever. Room service all night... Snacks and drinks in bed. Perfection.
Cons: Having the room right next to another and being able to hear entire conversations... That was odd.
Excellent
10.0
Pros: The whole set up was lovely. The artwork in the hotel is great and the room is very clean and welcoming as well as the staff.
Cons: I got to Philly early but there wasn't an available room until the usual check in time, 3:00.
Excellent
10.0
Pros: I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
Excellent
10.0
Pros: I have stayed at Kimpton hotels on the east and west coasts and I have always had an excellent stay. The rooms are clean and well decorated, the rates reasonable, the staff warm and welcoming and the customer service exemplary.
Excellent
9.7
Pros: I was traveling with my toddler niece and the staff was very helpful, accommodating and nice. We are very grateful.
Excellent
9.4
Excellent
8.0
Pros: Clean room, comfortable bed, friendly staff at front desk. Very good coffee available in lobby in morning. Good location.
Cons: We booked 12 rooms for bridal party for Friday and Saturday nights through Kayak, and also had arranged wedding block of 20 rooms through hotel. We were told by Kevin that bridal party could extend their stay to add Thursday night through the block, however when bridesmaid tried to do so, she said hotel did not cooperate and she booked a different hotel instead. Many of our booked rooms were not ready by hotel's check in time of 3 pm. Room and bathroom very small. Hotel was full during our stay; many long waits and delays with 4 elevators available.
Okay
4.0
Pros: Location
Cons: 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
Excellent
9.7
Pros: I always stay here completely love it great beds, rooms is large and comfortable and the onsite restaurant is top Notch! Will be back for sure
Cons: Room was a tad cold this time but only because it's winter and the room was on the outside facing wall of the hotel. I'd recommend an extra blanket if you're street facing with a few windows.
Excellent
10.0
Pros: The hotel was pet friendly
Cons: Hotel need a pool
Excellent
8.2
Pros: Central location. Courtesy, friendliness and eagerness of staff.
Cons: Coffee machine was initially delivered with only decaf coffee and black tea K-cups. Manager on duty stated that hotel had run out of regular coffee. Luckily, some was found and delivered shortly thereafter.
Good
7.1
Pros: My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art.
Cons: Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Excellent
8.8
Pros: Friendly staff. Good location.
Cons: $50 for valet parking. Still not sure where they parked the car....
Excellent
8.8
Pros: It was fine for an overnighter.
Cons: Room wasn’t ready 30 minutes after check in time. Bar credit was supposed to be applied but wasn’t until I inquired.
Excellent
8.5
Pros: The staff was very good and the location was excellent.
Cons: Our room was not ready until 45 minutes after the check time. The bed was not comfortable.
Excellent
10.0
Pros: We were in town for a wedding and gifted our reservation for Hotel Palomar to the newlyweds for the evening after their wedding. The staff at Hotel Palomar was fantastic- they quickly and easily added names to the reservation and a bottle of prosecco and lovely note was in the room when they arrived. They loved the room and we loved knowing they were well taken care of!
Cons: No complaints!
Excellent
10.0
Pros: My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
Located in Chinatown, this hotel is steps away from Reading Terminal Market and Pennsylvania Convention Center. City Hall and Walnut Street are also within 10 minutes. 13th St. Station is only a 4-minute walk and 11th St Station is 5 minutes.
Overall 8.5 Excellent
Based on 931 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Very conveniently located in downtown, the rooms are beautiful & very comfortable. The staff were very helpful & friendly, I would highly recommend this hotel to other people
Excellent
10.0
Excellent
10.0
Excellent
9.4
Good
7.7
Pros: Location, Price, and Kitchen.
Cons: Parking situation, bed took sometime getting used to and accessibility for Internet.
Excellent
10.0
Pros: Loved the spacious rooms and all the amenities including the refrigerator/freezer, microwave, dishwasher, kitchenette area, dishes, and keurig. The lobby was extremely clean and they had an assortment of tea, coffee, and hot chocolate. Felt very safe in this hotel. Very friendly staff.
Cons: I loved absolutely everything about this hotel and plan to stay here again
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
8.2
Excellent
9.7
Pros: Right across the street from the wonderful Reading Market and the Convention Centre, and next door to a great burger place. Staff was wonderful. Room was spacious. Free coffee and tea all day!
Cons: Heating was a little weird. The air conditioner was powerful and came on automatically until we turned it off, but then there was little air ventilation. Certainly not the end of the world.
Excellent
9.6
Pros: facility was very nice. staff very accommodating
Cons: the air in our first room didn't work. After an hour of being in the room the temperature was still 78 degrees. Engineering said the people who had that room before us had the same problem. They shouldn't have sold that room again until it was fixed. But... they moved all of our belongings while we went out to dinner and were very nice and helpful.
Excellent
8.0
Pros: The cleanliness and modern decor was very inviting and appealing.
Cons: Breakfast ending at 9 instead of 10; there's no validated parking, paying $34 for parking is ridiculous.
Excellent
10.0
Excellent
9.7
Cons: The quality of the bed could be improved. It squeaked anytime moved. However, didn’t prevent me from sleeping or staying asleep. Pillows made it feel better.
Excellent
10.0
Excellent
9.0
Excellent
9.7
Excellent
10.0
Pros: Great breakfast. Clean and modern rooms. Excellent location
Excellent
8.0
Pros: Location location location. Kitchenette, room decor, foot shelf in shower (not important to all, but us gals appreciate it!), good climate control, room key access for elevator (great for security).
Cons: No lotion in room (I forgot mine), no place to get wine and/or beer for the room in the evening, parking garage is really complicated set up, no access to hotel from garage and difficult to navigate. One of my wash towels was soiled (ick).
Good
6.0
Cons: There was no queen bed as requested upon arrival, cleaning staff would not take no for an answer when I asked them to wait an hour to clean, check in and check out times did not match documents I received. Staff had too bad so sad attitude about problems.
Excellent
8.0
Pros: People were nice and helpful. Breakfast was decent and family friendly.
Cons: $40 for parking for the night is a bit ridiculous. Wasn't a fan of the bedding. My family has a tendency to toss and turn and by the morning the sheets had mostly all come off my bed and the same for my daughters. Not a huge deal but a fitted sheet would have been n ice.
Excellent
8.2
Cons: Paying 40 a day for parking was crazy, other than that it was awesome
Excellent
8.0
Pros: Location and room.
Cons: Breakfast was nice but it was messy.
Located in West Philadelphia, this hotel is within 3 mi (5 km) of Fairmount Park, St. Joseph's University and Laurel Hill Cemetery. Strawberry Mansion and Philadelphia Museum of Art are also within 6 mi (10 km). Philadelphia Bala Station is 24 minutes by foot and Philadelphia Wissahickon Station is 24 minutes.
Overall 8.4 Excellent
Based on 697 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: The customer service and cleanliness were great.
Cons: There was nothing I didn't like.
Good
7.7
Excellent
8.5
Pros: The staff was really great. The facilities are in great shape and well kept. We wound up getting a great Deal through Kayak so the value for the money was good.
Cons: The location is a bit removed from things but gives you the chance to make it work for your monetary needs.
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
8.8
Okay
5.7
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: All
Cons: No breakfast
Excellent
8.8
Pros: Bed was super comfortable. Located near good restaurants within walking distance. Also near target, which is always a plus.
Excellent
8.0
Excellent
10.0
Pros: Didn’t stay long enough for breakfast but my overall stay i loved it
Cons: Nothing i honestly didn’t have any problems with my stay
Good
7.7
Cons: We booked 2 rooms using kayak. Had 2 confirmation numbers shown in app. The hotel had 1 room for the 5 adults and were sold out. They claim one was cancelled as card was declined despite both using same card and no one contacted me. We asked for investigation but never heard back
Excellent
8.5
Pros: Welcoming and efficient front desk and Bistro staff, excellent food for purchase, reasonable distance to Center City
Cons: There were a few housekeeping slipups, such as failure to clean soap scum off the bathroom sink counter, no fresh coffee cups or K-cups, no bath mat one day, but nothing major.
Excellent
8.5
Pros: Staff were polite and helpful
Cons: Forgot to provide housekeeping service the first night
Excellent
10.0
Good
6.0
Pros: Quiet inside the hotel. Outside the room clean. Mostly friendly staff.
Cons: Our room wasn’t very clean. Dusty, in between the 2 beds had stains that appeared to be either vomit, blood, or other bodily fluids. It was kind of gross but by the time we realized it, it was late and with 2 small kids we just went to bed and tried to forget out it as it was only one night. Maybe housekeeping can do a better job at checking spots like this or the hotel can cough up the money to replace the stained bedding and mattresses.
Mediocre
3.7
Pros: They didn’t give us breakfast
Cons: The price is too high for what you get
Excellent
10.0
Pros: Everything had enough space and we loved the backyard with the chairs.
Cons: Individual soap and lotion etc and more cleanliness of the sheets shower and iron board.
Okay
5.9
Located in Center City, this eco-friendly hotel is within a 5-minute walk of Walnut Street and Rittenhouse Square. Kimmel Center for the Performing Arts and City Hall are also within 15 minutes. Walnut Locust Station is 6 minutes by foot and City Hall Station is 9 minutes.
Overall 8.3 Excellent
Based on 1,788 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.5
Excellent
10.0
Excellent
8.0
Pros: Always a good stay..never an issue.
Excellent
8.2
Excellent
8.5
Good
6.2
Pros: Clean, friendly
Cons: Expensive, not as many amenities as other hotels up the street
Excellent
9.7
Good
6.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great location, nice restaurant, cool staff, a chill place
Good
7.3
Pros: The lobby and decor
Cons: The wait time at the desk, the cigar smell in the lobby.
Excellent
8.2
Pros: Hard to beat the location for shopping and restaurants. Staff was great! Good value overall, will likely be back.
Cons: Rooms could use some cosmetic touch ups.
Good
7.6
Pros: The hotel lobby was very nice
Cons: I did not like how my room seemed like no one even checked it. The light switches coming into the room were not connected to anything, the smoke detector was dangling from its wires. The outlet next to the bed wasn't even connected to the wall so when I went to pull out my charger I pulled out the outlet as well. The heater in the bathroom also looked old, and stained. And the bed sheets had rips in them. The the amount of money that I spent on that one person room, I would have expected that it would have been a little better looked after.
Okay
4.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.5
Excellent
8.3
Pros: Great location. Contemporary design.
Cons: Room did not get cleaned one day.
Mediocre
3.7
Pros: Huge room, comfortable bed
Cons: This hotel is unsusuccessfully trying to be a luxury hotel, which it does look like. Looks aren't everything though. The way you're treated by the staff is most important in a luxury hotel. This where the Warwick falls flat on its face. The "doormen" never acknowledged us going in or out. When the bellman showed us to our room, we asked where the ice machine was, instead of filling our ice bucket, he showed us where we could get our own ice--pretty classy guy. Now for the maid service: When we showered the first morning, there ware only two hand towels, one of which we had to use as a bath mat. My husband asked one of the maids on our floor for a couple more hand towels. Her reply was that she had none! We had to call housekeeping to ask for extra hand towels and a bath mat. When our room was done that morning, we got a bath mat, but no hand towels. They also failed to replace our coffe, coffee cups and drinking glasses. We were givien an hour extension for check out, but our maid knocked on our door three times to ask when we were checking out. All three times she knocked on the door were before noon! If Radison wants to run this hotel as a high-end hotel, they need to actually train there entire staff how to serve their guests.
Okay
5.4
Pros: Good location for us. Nice lobby
Cons: Desk attendant really slow getting us checked in. One member of our party was given a room that was already occupied.
Excellent
8.0
Pros: Luxurious rooms, great location, right next to Rittenhouse Square. Parc restaurant around the corner is amazing.
Cons: Hotel was late getting my room ready. Tried to check in at 3, was told a room would be ready in half an hour. They never called to say it was ready, but when I went back to the desk at 5, they had plenty of rooms. Also, asked about complimentary airport shuttle and was told there was one every 30 minutes. Shuttle was on time, but the driver insisted it was not complimentary, charging me $10 when I got to the airport. Didn't have time to argue, but front desk should have been clear when I asked about a "complimentary" shuttle.
Excellent
10.0
Pros: Loved the lobby, my room was great and very spacious.
Cons: Some outlets didn't work. Overall though, I loved it here.
Good
7.7
Pros: Location was close to rittenhouse square but a 30 minute walk to independence hall/liberty bell. Parking was $40- It was so close to all the shopping and stores though.
Cons: The room was great- had a corner room so lots of light- only issue was there was some questionable stuff on the bathroom door- room definately needed to be cleaned a little more indepth.....
Good
7.7
Pros: Overall stay is really nice and comfortable. Staffs are very nice and professional.
Cons: Our room is pretty comfortable except that the bathroom seems like it’s not heated or there is no insulation on the walls it feels like it’s 10 degree colder than the room itself. Water takes a long time to heat up as well. Also there was a fire that broke out the very first night of our stay. Everyone has to evacuate the room and stay in the lobby then got moved to the ballroom. We were able to go back to our roll in about an hour. Just our luck I suppose.
Good
6.5
Pros: The location is great, and overall the hotel Is attractive and well maintained. Most of the staff are excellent, from the front desk to the cleaning staff. They were helpful and courteous. Relative to similar hotels in the area, it's a great value.
Cons: This stay (our 4th, but first since it's no longer a radisson) we encountered a MAJOR problem at 4am, and with two young children to be displayed in the middle of the night without our belongings was awful. The night staff and cleaning staff were great but the manager on duty was unbelievably awful, as if we inconvenienced her when her shift started at 8 -- 4 hours after we started dealing with the issue. Instead of commiserating with awful circumstances and asking how we could be helped to be comforble, she mostly left us to or own devices to figure out clothing, food, and basics for two little children who'd been up all night, and had to be pressured to provide basic information about a plan for us to be able to leave. Unreal.
Excellent
8.3
Pros: Great location, the rooms on the business floor were spacious. Modern, eclectic decor in the rooms and lobby. Would definitely stay again.
Cons: Housekeeping was a bit lacking, but always very responsive when specific requests were made. Had some issues with late checkout which were resolved by talking with the manager.
Excellent
10.0
Pros: The room was spacious and comfortable, also very clean
Cons: Didnt like the square shallow sink in the bathroom. Looks great but not functional or user friendly at all
Good
6.8
Pros: This hotel was a decent value and the bed was comfortable. The location is excellent.
Cons: Safety: We checked in with several couples. One couple opened the door to their room after checking in and heard the TV on and saw someone's work boots on the floor by the bathroom. The hotel clerk had given them the keys to someone else's occupied room! The next morning, someone opened the door to my husband's and my room while I was sleeping. I called out my husband's name and the person closed the door. My husband ran out of the bathroom and checked the hall, but no one was there. Thank goodness we had closed the extra security slider so they could only open the door about an inch. Otherwise, who knows what would have happened. After that, we were anxious the whole morning until checkout. Thank goodness our stay was only one night.
Excellent
8.8
Pros: I liked the boutique quality of the hotel. There was an attempt to provide a Luxury touch throughout the interiors of the hotel. The price through Kayak was great and allowed me to stay in what seemed to be the most central location in Philly.
Cons: There were some crumbs in my room floor. But other than that he room was great.
Excellent
8.0
Pros: I like that staff was quick to upgrade my room and give vouchers for free breakfast and beverages, after issues of a/c and tub drain. Made me feel like a valued customer even though I had a cheaper room.
Cons: Would have like a bigger fridge, w/ small freezer for ice cream. And maybe 2 water bottles per day instead of just one.
Excellent
8.0
Pros: good beds, spacious and clean room, excellent location
Cons: We arrived at 7 pm and rooms was not cleaned and ready. Had to wait to get a room for 20 min.
Excellent
9.4
Pros: Friendly, helpful staff. Generous sized rooms ( ours was the signature king). Pet friendly, and great location 1 block from Rittenhouse sq and close to shopping, universities, museums, etc. Very good coffee/ breakfast place Bluestone Lane just off the lobby. Wifi worked well.
Cons: the price was a little high. It was a busy weekend in town so we paid it but normally there are nice hotels in the area that cost less.
Good
7.1
Pros: Great location.
Cons: Did not appear to have any operating bar or restaurants.
Excellent
8.5
Pros: My wife is from the Philly suburbs and we like to take a trip down to Philly for a night each year in January to have something to look forward to after the holidays are over. We've previously stayed at the Sofitel and enjoyed it, but the Radisson Blu Warwick was considerably less expensive for a one-night stay this go-round so we decided to switch it up. We had a really nice experience. Our room was comfortable, though did not have a view at all except for the run-down building directly adjacent to the hotel. That's to be expected when booking through a third-party vendor, I suppose. Beyond that, we enjoyed the place quite a bit. Nice lobby, nice staff, decent beers on draught at the hotel bar and they even gave us a couple of toothbrushes and toothpastes when we realized we lost ours. We'd definitely stay again!
Cons: The shower took a considerable amount of time to heat up to a comfortable temperature, so just keep that in mind before you jump in and rush through a lukewarm shower. The in-room refrigerator was a nice touch but it actually wasn't set to cool, which we didn't realize until our leftovers spent the night in it. Our room was about 40 feet down the hall from the elevator bank, but we could hear the ding they make when the elevator arrives pretty clearly.
Excellent
10.0
Pros: Fully recommend this hotel
Good
6.5
Cons: They didn't have my reservation and they charged me $281 in addition to the $206 I paid to getaroom. I explained that and showed my reservation to the desk clerks when I arrived and when I left and the t have still not removed the extra charge.
Okay
4.0
Cons: Racist white staff.
Excellent
9.6
Pros: Everything was better than expected from reception, to room size, to cleanliness, to price/to/value restaurant. Friendly personnel.
Cons: Room walls rather thin, some noise from neighbors could be expected.
Excellent
10.0
Pros: Great service - clean, comfortable rooms. Perfect location!
Cons: Plumbing in the bathroom was a little slow tot drain....
Excellent
8.0
Okay
5.1
Located in Center City, this hotel is steps away from Pennsylvania Academy of the Fine Arts and City Hall. Pennsylvania Convention Center and Reading Terminal Market are also within 10 minutes. City Hall Station is only a 4-minute walk and Race Vine Station is 5 minutes.
Overall 8.1 Excellent
Based on 437 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Mediocre
2.0
Pros: Nothing
Cons: The valet misinformed us about the parking. They strongly recommended we pay 50$ for valet parking rather than on the street. The hotel room was not very ideal or modern for the price. The towels and bed sheets smelled as if they had not been changed or washed. The hotel did NOT provide amenities, and the shower products provided were very low quality and would not use them on my body. There are plenty other choices in Philadelphia and would not recommend this La meridian.
Excellent
10.0
Pros: Amazing room and such a friendly and helpful staff.
Cons: I wish they would offer a breakfast package or include a complementary breakfast offer especially for Marriott elite status members.
Good
7.4
Cons: Breakfast was included in our reservation - took almost an hour, we ended up walking out. Gathering our car from valet took a long time as well, we were told "your car is on the way" but could clearly see our keys from the pile....
Excellent
9.7
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
6.6
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: Very modern with a side of vintage appeal. Awesome doorman
Cons: Old hair dryers. Scratched mirrors. Dirty Windows.
Mediocre
2.5
Pros: Nothing, I would not recommend this hotel at all!
Cons: The room was not ready when check in, had to wait for 2 more hrs. As a gold member of SPG we were expected to be upgraded, but they just gave us the wrost room type. it’s very small and the window facing a feaking wall, make me feel like the whole room would had no window. Not only this, the pillow has a strong smell and I could not use it at all for the whole night. The front desk Staff was not friendly at all, we are SPG gold member, when asked her if they have our gold number or not, she said yes. But, it turns out they don’t have our gold number key in at all when we checked that later evening after dinner. We started to complain to their manager, been told it’s too late so they could not make any difference to us. That being said, this is not a pleasant stay with La Meridien in Philadelphia.
Excellent
9.1
Pros: Staff was absolutely amazing!!! Location is two blocks away from convention center, reading terminal market and major attractions. We stayed in a interior room and didn't hear a sound. We will def stay here every time we visit Philly.
Cons: Rooms are a bit on the small side. Lighting is very dim in the room.
Excellent
10.0
Excellent
8.2
Excellent
8.8
Excellent
9.7
Excellent
8.8
Excellent
9.7
Excellent
10.0
Pros: Clean,comfortable and welcoming
Excellent
8.5
Pros: Clean rooms City Hall views Lobby bar with friendly bartender Friendly and accommodating front desk staff
Cons: Diminutive gym Broken solar shade in room
Good
6.0
Excellent
10.0
Pros: Communications or user error between kayak and the hotel accidentally booked us a two bed room instead of a 1 king bed room. The staff did not question this mistake (be it my fault or kayak’s) and upgraded us to a king room with a view of Love Park. Btw this place has great views of Love Park, and Court House Square. Good water pressure, good HVAC, good atmosphere, and the rooms are very roomy for the price! Definitely got our money’s worth!
Cons: I did not like paying for parking, but there is NO FREE PARKING anywhere within City Center. Their parking fees were some of the lowest in the city, and the valet was included. The mini fridge food/drinks were high but, neither of these would stop me from staying here again. Comparing this hotel’s (inevitable) “additional fees” to others.. I would rate them on the lower side.
Good
7.7
Pros: The room was modern and aesthetically pleasing, with comfortable beds and linnens.
Cons: It's not a big issue, but they gave me the wrong room type, and overall there wasn't a whole lot of attention to detail.
Let us put you in the cradle of liberty and the heart of sophistication at The Ritz-Carlton, Philadelphia, a luxury hotel with a historic pedigree that brings this venerable city to life for each and every guest. A newly-renovated neo-classical landmark that lives up to the grace and grandeur of its stately surroundings, this meticulously restored historic hotel in Philadelphia is located within steps of Independence Hall and the Liberty Bell, close to the city's best dining and shopping experiences, and within the midst of Philadelphia’s arts and entertainment district. From the striking domed marble lobby of this former bank building to our newly-opened Richard Sandoval restaurant, Aqimero, you will enter a realm of urban sophistication and modern design, where creative culinary options, pampered spa services and contemporary guest rooms leave you with landmark memories of your own.
Overall 8.1 Excellent
Based on 237 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.7
Excellent
10.0
Pros: The hotel is centrally located and very well maintained. I believe that the value for dollars was excellent. Service and amenities were also excellent.
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: The Ritz Carlton in Philadelphia is a luxurious, welcoming hotel centrally located just south of the iconic City Hall. The.staff were courteous, responsive and very helpful. My room was oversized and very comfortable with outstanding housekeeping service. This was my third visit and will surely not be my last. My son now lives in center city, so this will be my home when visiting in the future.
Excellent
8.5
Cons: Mediocre food
Good
6.0
Pros: Awesome building champagne at checkin have had many enjoyable and memorable stays.
Cons: Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
Good
7.7
Pros: The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating.
Cons: The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
Excellent
9.6
Pros: The staff was incredibly friendly and very knowledgeable of the city. We had a great experience!
Cons: They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
Excellent
8.0
Excellent
10.0
Pros: The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted
Cons: There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
Excellent
10.0
Pros: The service and attentiveness to detail is always excellent. My room was lovely and more than comfortable. This is a lovely hotel with a perfect location, just south of City Hall.
Cons: We experienced several days of significant rainfall and the lack of a covered awning to the curb was a bit inconvenient.
Located in Center City, this hotel is within a 10-minute walk of Walnut Street, Rittenhouse Square and City Hall. Reading Terminal Market and Pennsylvania Convention Center are also within 15 minutes. City Hall Station is 5 minutes by foot and Walnut Locust Station is 8 minutes.
Overall 8.0 Excellent
Based on 5,235 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.1
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
8.0
Pros: The location is perfect for getting around the city with easy walking distance to the city center. The staff was attentive and the hotel was very clean and well maintained. The furniture and fixtures were all very new and modern while the building itself still had charming, old-fashioned architecture. Also, each floor has a filtered water dispenser and bottles that guests have access to 24/7.
Cons: I didn't mind that the room was small, but I felt like it was an inefficient use of space. There were no towel racks and nowhere in the bathroom to set any toiletries, bags, etc. The toilet was a very utilitarian public-style toilet that I thought clashed with the nicer fixtures and furnishings. We were only provided with one wash cloth and one hand towel, neither of which were replaced when the room was cleaned. Only one towel was replaced. We had to reuse the hand towel and bath mat, and request more wash cloths the next day. The rooms don't have their own irons, ironing boards, etc. but there is a large communal closet on each floor for guests to go get their extra things as needed. There is no continental breakfast. Very small elevators. You're definitely paying more for the location than you are for the amenities.
Excellent
9.0
Pros: Great location, parking discount
Excellent
8.5
Pros: Location is great
Cons: rooms are small
Okay
5.4
Pros: The complimentary water bottles on our floor and the snacks in the lobby
Cons: Room was dirty, looked like it hasn’t been cleaned in weeks. Dust and hair on the charging station, dust in the bathroom, dust in the coffee mugs, and the shower head was disgusting. The shower curtain was wrinkled and looked like it was just put up after being in a ball. Plus there’s a nasty stain on the carpet by the table near the thermostat that is very unsettling in color. Overall I wouldn’t recommend this location. The one in Chicago is great tho!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.0
Excellent
8.0
Good
6.0
Excellent
9.1
Excellent
8.2
Excellent
9.1
Excellent
8.3
Excellent
8.5
Good
6.0
Okay
5.4
Excellent
8.0
Excellent
10.0
Pros: The small size and personable staff gives this hotel a warm friendly feel. Michael answered the phone when we called ahead to arrange help with luggage at the front door, and there was someone there when we pulled up. Michael checked us in at the front desk and remembered talking to me on the phone. He immediately gave us a package that had arrived in advance and clearly explained the vehicle parking protocol. We'll stay again when traveling to Philadelphia.
Good
6.8
Pros: Location was great
Cons: Rooms were small. Pillows out in hall were dirty and stained.
Good
6.2
Cons: No real room service. Showers not great.
Excellent
10.0
Pros: Very convenient and trendy location. We love that there is free sparkling water and coffee/ cappuccino/expresso
Cons: Since rooms are small, space is tight.
Excellent
8.5
Mediocre
2.0
Cons: The room was never cleaned and we spent 3 nights until I complained to the manager. One of the elevators was broken all weekend which left a single elevator for all the guests and staff. The lines for the only working elevator were very long sometimes taking 20 to 30 minutes to be able to return to your room. Very disappointed. I asked fir an adjustment to our bill or some accommodation however nothing was done. We will not return.
Excellent
8.8
Pros: It was a very comfortable and clean room. Probably taller than it was long but unless you're bringing a pop-up trailer with you there's plenty of room. The bed's comfy and the shower is really nice. They had a hair dryer to use. There's no fridge but that's not a huge deal. I would have liked to have a safe since it is a city, but it's not in a rough area. Some people complained about the two elevators, which is a bit odd but not so much so that you should be like the one guy I passed who was trying to figure out how to get out of the lobby (I mean he got in there in the first place, somehow). There's a big mall with a food court right across the street and all manner of fast food in the block between 15th-16th not to mention most everything you'd want to see or do is basically walking distance (under 1-1/2 miles - South Philly/Italian Market, Liberty Bell/Independence Hall, Eastern State, City Hall, Chinatown). I'd really recommend the hotel, and that you do walk places, don't take the tourist bus, you'll see a lot you wouldn't otherwise. Someone else complained about the parking, I had no issues, it's a city, you pay to park, and it's not like you're walking more than half a block (it is literally across the street). WiFi speed: 18-20MBps was what I got.
Cons: The staff while extremely polite were not really the most helpful, everything was "It's not my call" when it came to business. I had to jump through a bunch of hoops just to get my stay extended, and they had me put down $50 per night for incidentals (would've been $150 if I'd used cash). There's no mini-bar and I wasn't planning on ordering room service, so this made no sense to me.
Excellent
10.0
Pros: i liked the ease of check in, the fresh water, and treats in the lobby.
Cons: elevator was slow, but only once in a 3 day stay
Excellent
10.0
Pros: Very nice, clean, contemporary room, snacks and beverages available free, easy to get to , lovely lobby and very nice staff, great Davios restaurant, and ammenities available on each floor. Great concept. I'll stay again....
Cons: Nothing...It was all good....
Excellent
10.0
Pros: I liked how cozy our room was. The snacks provided in the lobby were delicious! The location was amazing. We were able to walk everywhere, which had been our goal. Overall, excellent hotel!
Cons: I wish the bathrooms were a bit bigger.
Excellent
10.0
Pros: Super accommodating staff and convenient location. The rate for a last minute Saturday booking was also a nice bonus! Will definitely stay again.
Good
6.5
Pros: Excellent pricing. Friendly staff. Water stations are a nice touch.
Cons: Separate elevator to the lobby, then another elevator to the room -- very bad. Cleanliness overall ok, but there was an old, dirty carpet in the room. WiFi spotty. Fitness room/equipment needs updating.
Mediocre
3.7
Pros: Location
Cons: The staff is poor when it comes to taking care of customers. Will never stay there again.
Excellent
10.0
Pros: Very comfortable room in a great location in Downtown Philly; staff was very friendly and helpful
Cons: Having to spend only one night there due to business
Excellent
10.0
Pros: Rooms were very clean like the coffee set up for the guest and especially the water. Employees very pleasant and accommodating
Cons: N/A
Excellent
10.0
Okay
5.7
Cons: The room was a little dusty and the bedding looks worn. I found hair on the desk which was a little off putting. Otherwise the room was fair for the price and location.
Excellent
8.0
Pros: Very easy access to my room which was great! Friendly front desk staff
Cons: Room didn't have a blow dryer, had to ask 3 times and wait an hour for one.
Excellent
8.8
Pros: Free Coffee and Cappuccino on Lobey and free yummy snacks! Good price when I compared to other hotels in area. Nice lobby, staff was nice and helpful.
Cons: Bed was a little firm for my taste. Pillows just ok. Bedding just ok. Other then that no complaints.
Excellent
8.0
Welcome to The Logan Philadelphia, Curio Collection by Hilton, a stylish new hotel that captures the spirit of its surroundings. The lobby and guest rooms are vibrant with local artwork and our downtown hotel is just a mile from the Philadelphia Museum of Art. Expect a unique experience during your stay in this dynamic culture and arts district. Several museums and iconic sites are walkable from our Logan Square hotel, including The Franklin Institute and the Liberty Bell. Live the film and climb the Rocky Steps, and see the birthplace of the Declaration of Independence and the Constitution at Independence Hall. The financial district and Pennsylvania Convention Center are blocks away. Guest rooms offer a 42-inch HDTV and laptop-sized safe. Enjoy views of the city or hotel courtyard with your morning coffee and our cozy bathrobe. Suites feature marble bathrooms, and French doors seclude the bedroom from the living area. Reserve the Presidential Suite for the ultimate stay. Meals are memorable at The Logan Philadelphia. Urban Farmer is a modern steakhouse with farmhouse charms. Our rooftop lounge The Assembly serves expertly made cocktails along with enviable city views. Relax and rejuvenate with a couple’s treatment at the spa or a dip in the heated indoor pool. Decompress with the latest cardio equipment in the fitness center. Our courtyard with waterfall is perfect for wedding ceremonies, and the ballroom seats 550 guests for a conference.
Overall 8.0 Excellent
Based on 786 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Okay
5.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: Location was perfect. Heated indoor saltwater pool was lovely.
Cons: Breakfast by voucher for value amount.
Excellent
10.0
Excellent
8.0
Excellent
8.8
Pros: Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
Excellent
9.7
Pros: Comfortable beds, spacious room and bathroom. Very slow draining tub. Beautiful view from Assembly rooftop bar. Would stay there again.
Good
6.2
Pros: The location of the hotel was great, and the room temperature and tv channel selection was great as well. The amenity options were very nice.
Cons: I paid for a room with a courtyard view and was given one with a view of the Street. The towels were very starchy and itchy to use. The shampoo was very low quality and caused both my husband and I to have dry and itchy scalp. The bedding had some sort of stains that they tried to hide by adding an extra sheet on top. The room was also very small and almost crammed. Overall, it seemed like the cost was only for the Hilton name and not for the quality. I’ve paid less for better service and quality in other large cities.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The Best
Cons: Leaving
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
9.4
Good
7.1
Excellent
9.3
Pros: Wife and I had a great time here. The location, staff and food is excellent. I would highly recommend this hotel for adults. With Kayak's website I got a great deal, thank you.
Cons: Age is catching up with this hotel, hall carpets, moulding need to be changed and the bathrooms should be modernized. I rate this hotel at 4.3 stars.
Good
6.8
Pros: The staff was friendly and accommodating.
Cons: Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
Good
7.4
Pros: Excellent breakfast at the farmers restaurant. Room was very clean.
Cons: Double beds should be changed to queen beds. Poor drainage in bathroom of sink and tub.
Good
6.0
Pros: Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view.
Cons: Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
Excellent
9.6
Pros: Very friendly, knowledgable staff, ready to help at an instant. Very nice rooms, nice location
Good
7.7
Cons: The hotel seems a bit run down. Lighting in the room was bad.
Excellent
10.0
Good
6.5
Pros: The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center.
Cons: The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
Excellent
9.7
Pros: Excellent staff, hotel design top notch as you can tell special attention has been placed on presentation. Pool excellent, kids loved it, very clean and well kept. Rooftop lounge excellent with great view. Valet service very good as car arrived in 5 minutes without having to call ahead. I definitely recommend this property hands down!
Cons: Room was a bit dusty, kids were both were sneezing and coughing before bedtime. You could see it on the nightstand, perhaps room was unoccupied for some time. Otherwise I highly recommend the Logan!
Excellent
9.1
Pros: Staff was helpful and welcoming throughout the hotel. Excellent location. Great bar on the top floor. Room had a fridge and coffee maker.
Cons: Bathroom had no electrical outlets, so couldn’t use the supplied hair dryer in the bathroom, and no fan. TV had to load some weird “portal” software which was glitchy and hard to use.
Excellent
10.0
Pros: The staff was absolutely amazing. Every interaction was welcoming and friendly as if every single person there had a mission to make my stay the best it could be. The food was outstanding also. We were pampered!
Good
7.3
Pros: The comfort of the bed.
Cons: It just felt old, out of date, old school, stuffy. I was also surprised that the only amenity for such an expensive hotel was a tiny little cup of coffee, self-served in the foyer. You had to pay for everything, even WiFi access.
Excellent
8.0
Pros: Great location, nice rooms, wonderful showers, and the staff was friendly.
Cons: The hotel restaurant was decent at best. It seems like it should be an attraction but is merely just a side note with interesting decorations. And they also charge $60 a night for parking at a hotel you are already paying to stay in. That was almost half of what I paid for the room. It's not NY or DC and shouldn't cost $60 to park. Ever. Anywhere.
Located in Chinatown, this hotel is within a 5-minute walk of Pennsylvania Academy of the Fine Arts, Pennsylvania Convention Center and Reading Terminal Market. City Hall and Walnut Street are also within 10 minutes. Race Vine Station is only a 4-minute walk and 13th St. Station is 5 minutes.
Overall 7.9 Good
Based on 2,313 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: They checked me in early and we're so very accommodating
Cons: No complaints
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Pros: Good Breakfast. Nice Staff. Very good staff at the lobby and breakfast area. Robert is a dynamo, constantly helping people.
Cons: The site said there was a pool and hot tub. This is an egregious lie. There is no pool or hot tub. I selected this hotel for the pool and hot tub. Suffice to say, I am extremely disappointed.
Excellent
10.0
Pros: Clean, comfortable, friendly staff. Great location for conferences. Free bottled water and cold towels were highly appreciated during the summer heat wave.
Excellent
8.6
Excellent
8.2
Excellent
10.0
Excellent
8.2
Excellent
9.7
Good
6.2
Pros: Water from gym
Cons: Pull out sofa was terrible
Excellent
10.0
Pros: The serving and kitchen staff at the continental breakfast were so friendly and helpful. They also proved a great breakfast and it's complimentary. Every staff member I encountered were helpful and polite.
Excellent
9.0
Pros: mini bar; breakfast; go bags
Mediocre
2.0
Pros: Nothing
Cons: Located next door to a halfway house for addicts, homeless people laying and sitting on the sidewalk all around the building, no secure parking area within ??? miles, staff totally unresponsive to questions about safety for guests and their vehicles. We left and went to another Hampton located in Vineland approximately 30 miles away due to the safety issues. Somone from your organization has to contact me as we did call your 800 number and got somebody in India that said they could not help us. I want you to refund us our money and if I have to take a full page ad in all major newspapers advising people what kind of service you provide I will. Al and Diana Sandoval 505-410-5736 e-mail almarc5651@yahoo.com
Excellent
8.8
Pros: Comfortable beds and spacious suites
Cons: Pull out bed was very uncomfortable.
Excellent
10.0
Pros: Great hospitality, clean and modern hotel in a great area. 25$ a day parking but you can enter and exit as you please, decent price because in the area it's 25-40$ a day with no in and out privileges. Worth every penny IMO. Great hotel.
Cons: Nothing.
Good
7.1
Cons: There are many homeless persons in the neighborhood. A shuttle service from the hotel to areas friendly for public transportation would be desirable.
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
8.0
Pros: Breakfast was ok. There was a small selection for the size of the hotel and amount of people in the breakfast area. Fruit was over ripe and sour. Bar area has a covered outdoor area.
Cons: My particular room was very noisy. My window overlooked the roof with HVAC units. Walls dinged up. I actually got the room for free so I shouldn’t complain too much, but if I had paid for this room I’d be unhappy.
Excellent
9.1
Excellent
8.0
Good
6.6
Pros: Full breakfast was pretty good and included in the price of the room. Good price for close to Center City, Chinatown, Market East.
Cons: I booked the room through Kayak.com and paid for it through them. Hampton Inn put an extra $50 on my credit card without telling me as a hold against additional charges. That's fair, but I should have been informed of this. Bathroom fan was noisy, bathroom sink was slow draining, pillows are too soft for our taste.
Excellent
10.0
Pros: We loved the overhead walkway connection to the Crown Plaza and their facilities. Incredible grounds, restaurant, bar, gym, pool. Nice staff and room, plus Jogging trails, flowers, free parking and breakfast. Terrific value!
Excellent
10.0
Pros: The hotel is well-located (right across street from convention center) and comfortable. The staff was friendly & helpful (especially our housekeeper on the 8th floor - forgot her name!)
Cons: Parking is a half block down in a small outdoor lot and is expensive! The staff there (private company-not hotel) was incompetent.
Excellent
10.0
Pros: The best Hampton I've stayed in all year. Above and beyond customer service, before arrival and during.
Cons: Dinner options/meal was not the greatest.
Good
6.0
Pros: Friendly staff. Good location I. The center of city. Near restaurants ferry bars historical area etc.
Cons: Additional fee for parking. No refrigerator. Staff not knowledgeable of th surrounding area.
Excellent
8.8
Pros: location was great, everything was fresh and clean, the staff was AMAZING!! the bar was great, breakfast was hot and tasty.
Cons: I paid for a king sized bed room. i got a double full. they said sorry, gave me a free drink. but still. i wanted a romantic evening, and this didn't ruin it, but it wasn't what i had in mind when i booked it.
Excellent
9.6
Pros: Staff was very to me and my girlfriend we had a great time it was her birthday weekend and the staff at the hotel gave her a birthday cup cake and ice cream really nice of them Julian
Cons: N/a
Excellent
9.7
Good
7.7
Cons: That we had to pay for parking on top of our hotel room.
Excellent
8.5
Pros: Great location, comfy bed, warm breakfastand great staff
Cons: There was no restaurant inside or attached with exception of a bar that served appetizers from 5-10
Located in Society Hill, this hotel is within a 15-minute walk of Independence Seaport Museum, Independence Hall and Liberty Bell Center. Pennsylvania Hospital and Adventure Aquarium are also within 1 mile (2 km). 2nd St. Station is 9 minutes by foot and 5th St. Station is 13 minutes.
Overall 7.9 Good
Based on 1,439 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Excellent
9.1
Excellent
8.0
Mediocre
2.0
Excellent
9.1
Excellent
10.0
Good
6.8
Pros: The staff at the front desk were exceptional and extremely helpful. The doorman and valet were amazing providing information about the city and transportation.
Cons: The restaurant and bar were horrible! Service was slow and overwhelmed but they tried hard to provide service. Our burgers were not cooked properly. My burger was burned and my fiancé asked for medium rare and got well done. We sent it back and the burgers still were pathetic and not good. We ate them anyway we were starving after traveling all day. Later that evening after returning from dinner out and a bit of shopping we went to the bar for a night cap and waited 20 minutes before anyone even spoke to us and then another 20 minutes to get a simple captain and Coke and a lemonade -- needless to say we walked out!
Excellent
8.5
Pros: Profesional and friendly staff.
Cons: Parking way too expensive. 44 per night for valet and 32 to park yourself but gotta take 3 elevators and various walkways to get to your car.
Okay
4.8
Pros: The front desk staff
Cons: There was a couple yelling all night in the room next to us. We spent $300 to stay in a nice hotel and didnt sleep all night. I realize this was not the hotel's fault but we asked to be moved and it could happen. It was so terrible.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: The rooms are spacious and clean. Strong shower. We were coming to Philly for a concert, then going to South Street. The hotel is located at Penns Landing right on the riverfront which is really nice. It’s also close enough to walk to the bars and restaurants on South St. The staff was very friendly, helpful, and accommodating. I can’t speak for the pool or gym facilities because we did not use them. I would definitely stay here again.
Excellent
10.0
Pros: Very friendly and helpful staff
Okay
4.5
Cons: I would say for the money it was not worth it. It was not that clean in my bathroom hotel. It was very noise, you could hear the traffic all night.
Excellent
8.2
Pros: Waterfront view was very nice. Staff was friendly (we only interacted with the fromt desk). Clean room & hallways. Comfortable bed. Large bathroom.
Cons: Nothing spectacular, a prettt basic room. King bed, desk, desk chair, loung chair with ottoman, dresser, tv above dresser, coffee maker, empty mini fridge. It was a nice view but nothing luxurious. The wifi is paid, not included. $32 self park, $42 valet.
Excellent
9.1
Pros: The best part of this hotel is the location. You were walking distance to so many tourist attractions and right on the river. We went down and explored the submarine and everything we could. With the conventions and the weddings without a little out of place but it wasn't the hotels fault--we loved it! Great pool too!
Good
6.8
Pros: Efficient and good price
Cons: Uncomfortable room, and difficult to get a bottle of water. Overall just a workable stay
Excellent
9.4
Pros: Great location, fun park right outside. Great staff & fantastic room!
Good
7.7
Pros: Location
Cons: Advertised a SPA online - no SPA no Jacuzzi - also pool was closed for some reason, which was the whole reason we stayed there.
Good
6.0
Pros: Hilton is pretty much a hotel where you know what you can expect from them and it generally is a notch above their competition.
Cons: Security in the lobby at midnight when I arrived due to loud and obnoxious people at bar. Hard to hear upon check in which was late. They put me in a room that is exactly the OPPOSITE of my profile request. No room by elevator... put me right next to it. Neighbors partied all night and hotel phone didn't work to call to resolve issue. When I finally got it to work, they never resolved the noise. When I asked for the room to be refunded and cancel the remainder of my stay, they refused! Since when did we begin getting held hostage by hotel companies? Very unusual for Hilton brand, but this staff at THIS hotel have work to improve.
Excellent
9.6
Pros: Great concierge services, wonderful breakfast, huge bathroom, very convienient, walked all around the city, had late checkout, nice waterfront spaces.
Excellent
10.0
Excellent
10.0
Good
6.2
Excellent
9.4
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Good
6.0
Pros: Convenient location right on the waterfront near some excellent dining options and a new "pop-up" park.
Cons: They checked me into an already occupied room when I first arrived at 3 PM and then made me wait until 6 to get checked in. When I was finally given a room, the nightstand had a layer of dust so thick I could write my name in it. The front desk told us they would have it cleaned while we were gone, but they did not. The rest of the room appeared clean, but how does that much dust build up in a room that is cleaned regularly? Furthermore, the bathroom had French doors which did not fully meet in the middle so privacy was a bit lacking.
Excellent
10.0
Pros: great location
Excellent
10.0
Pros: I love the energy from the staff to even the parking attendants. The pool was phenomenal and the breakfast was amazing. definitely a hotel to visit again when in the Phila I hope to visit the penns landing Hilton family again soon
Cons: Parking was expensive I ended up using street parking across the street and paying for the meter.
Excellent
10.0
Pros: I really didn't know what we had gotten ourselves into until we arrived. We were pleasantly surprised. This is the perfect location and is close to everything. There is an adorable little park right outside that has cute little events all summer long. I can't imagine staying anywhere else. Oh and did I mention the view??? Amazing!
Excellent
9.0
Pros: Clean room, everything worked. Staff was friendly. Decent restaurant downstairs. Nice view.
Cons: The waterfront location means you're a bit removed from everything else. No street parking, and self parking is thirty per night.
Good
6.8
Pros: Rooms were nice, clean and comfortable. Hotel overall appearance was good and stylish.
Cons: Parking rates were outrageous. The bar was terrible and the drinks overpriced. I know the main restaurant/bar was closed for renovations, which explains the awkward positioning of the bar, but the prices for drinks were way too high given the bartender quality and overall market positioning which is heavily influenced by the bartender. Drinks were priced about 30% higher than they should have been, especially given the fact that I had to explain to the bartender how to make a simple drink like an old fashioned. Huge fail in an area where there are too many alternatives.
Good
6.2
Pros: Location
Cons: The room and the bathroom had an awful smell. Please add better room and bathroom spray
This family-friendly Philadelphia hotel is located near the airport, 2.3 mi (3.7 km) from Fort Mifflin, and within 6 mi (10 km) of University of Pennsylvania and University of the Sciences in Philadelphia. The Navy Yard and Citizens Bank Park are also within 6 miles (10 km). Philadelphia Eastwick Station is 15 minutes by foot.
Overall 7.7 Good
Based on 972 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Good
6.2
Mediocre
2.0
Pros: close to airport
Cons: water temperature in sink and shower was set to near boiling with no way to adjust it; showering wasn't possible with it so hot as it burned our skin. SPG discount of 5% for booking wasn't applied to our account since we booked through third-party (only because SPG made our account inactive and required us to call customer service to restore); faucet was covered in orange mold; shower window was covered in black mildew / mold. sad that Marriott is now merging with SPG as we have status with Marriott & wanted to check out an SPG hotel, such as the Aloft. Had a horrible experience with SPG so far.
Okay
5.1
Pros: The vibe is fun and the atmosphere was hip and fun.
Cons: The bed was hard . The tv didn't work properly . The pool was dirty. Breakfast was horrible.
Excellent
9.1
Excellent
9.4
Excellent
8.0
Excellent
8.0
Excellent
10.0
Okay
4.8
Excellent
10.0
Excellent
10.0
Excellent
8.5
Pros: Comfortable bed, clean room, even though near the airport, the room was quite, no noise from the airplanes.
Cons: Hallways needed vacuuming,
Excellent
10.0
Okay
5.7
Cons: The heat does not work which in turn taught me the flu
Good
7.7
Good
7.4
Pros: Clean, nice desk staff.
Cons: When I picked up my luggage I called the hotel to find out where I should stand for a shuttle pickup, I was told they would send someone right away. 20 minutes later I called because the shuttle had not arrived. They said someone was right there. I called 10 minutes later, again they said someone was right there. They finally showed up over 30 minutes after my first call. Had I originally been told it was going to take that much time, I would have gladly paid for a taxi to go the 1.5 miles to the hotel. After a long day of travel delays, a late night arrival, this additional wait was frustrating.
Good
6.0
Pros: The staff were very friendly and attentive.
Cons: There seemed to be several parties being held in the building. It was extremely loud with children and adults who didn't seem to settled down until after 2 am. Also there was a lot of banging on the walls.
Good
6.2
Pros: Rooms were clean.
Cons: Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.
Excellent
10.0
Pros: Our shuttle showed up the second we walked out of the airport. From then on it was easy breezy: quick check in, slick room, clean pool, friendly staff, great stay!
Cons: Not much for food selection on-site and the coffee options were limited.
Mediocre
2.0
Cons: I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.
Located in Center City, this hotel is within a 10-minute walk of Pennsylvania Convention Center, Reading Terminal Market and City Hall. Walnut Street and Jefferson University Hospital are also within 15 minutes. Race Vine Station is only a 4-minute walk and 13th St. Station is 9 minutes.
Overall 7.3 Good
Based on 1,827 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
10.0
Pros: Really clean, nice rooms! Staff was very friendly and accommodating. The breakfast was better than I expected!
Cons: Nothing
Mediocre
3.7
Pros: Location was good, walking distance to almost everything
Cons: Front desk staff was so unpleasant and unprofessional. Elaine, was the woman that assisted both at check out and check in and both times the sense of urgency was absent. Showed lack of good customer service, talked with an attitude, like she was doing you a favor.
Excellent
9.7
Pros: The amazingggggg staff especially crystal the front office manager and Kareem the front desk receptionist
Cons: Wifi didn't work my entire stay (stayed 2 nights) and the parking situation is horrible
Okay
4.0
Good
7.1
Cons: There were 2 employees staffing breakfast. One was obviously in her 1st day or 2 on the job and the other was a jaded and unhappy experienced staffer. The new trainee did all in her power to help, but at 8:40, there were: no plates, no cups, no eggs, no meat, both apple and orange juice was out and the staff was nowhere to be seen. When I approached the experienced staff, she acted smug and put out to bring any of it. Guests were milling about grumbling. The small refrigerator holding yogurt could not be completely closed (lock was extended) and therefore the inside continued to get warmer and warmer per the thermometer on the unit. Again the attendant did not seem to care. Other than the breakfasts, which were horrible experiences both mornings we were there -- the rooms were fine (we did have to have maintenance turn our A/C on as the room get stuffy and the control did not work). Front staff was kind and attentive. Note: Rooms facing the front of the building will hear road traffic from the interstate in front of Vine Street. If that's okay, I'd still avoid this hotel until they resolve the employee issues related to breakfast. She simply was not happy with her job and it absolutely showed. Blah. Not worth the hassle when there are so many other hotels near there with less stress in the morning for lower rates.
Excellent
8.5
Pros: Breakfast was good and my room was clean. Easy access to the convention center and downtown.
Cons: Parking is terrible. Several blocks away and expensive. I did hear several times other guests complaining about their rooms smelling like smoke.
Located in Southwest Philadelphia, this hotel is within 3 mi (5 km) of Fort Mifflin, Simeone Foundation Museum and John Heinz National Wildlife Refuge at Tinicum. Wells Fargo Center and Citizens Bank Park are also within 6 mi (10 km). Philadelphia Eastwick Station is 21 minutes by foot.
Overall 7.1 Good
Based on 1,018 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: It has all inclusive facility. like swimming pool, basket ball play area, breakfast. Staff was good co-operative
Cons: Breakfast does not have vegetarian option.
Okay
4.5
Cons: Staff was very rude and not helpful at all. We had many bags, and no one willing to help us with our bags. Any time we asked about information regarding the area, the staff's responses we negative and unhelpful. In the morning when we left for the airport, no one available to help us with our many bags in the cold and snow, and staff was unwilling to unlock lobby door to make transport of our bags easier. Will never recommend this hotel or stay here again.
Excellent
8.0
Good
7.4
Good
7.7
Excellent
10.0
Mediocre
2.0
Pros: I wasn't there!!!!!!!!!!!!
Cons: I couldn't cancel or reschedule or add additional dates. So I booked another hotel.
Excellent
9.1
Pros: Very friendly staff , clean and welcoming. Comfortable bed.
Cons: Could use a better sound barrier between floors.
Okay
5.4
Pros: Large room, full kitchen, comfy couch. Convenient shuttle ride to grocery store.
Cons: Room was threadbare-- carpets frayed, wallpaper peeling, sink in bathroom cracked. Kitchen was mostly unusable because there was only one giant pot and one tiny pot. I chose the hotel because it had free shuttle to the airport and free breakfast. I needed to leave at 4:45am for the airport and the shuttle started at 5 and breakfast at 6 making my two main perks useless.
Good
6.8
Cons: They charged me $70 extra for two nights. Supposedly you can't take the food from the dining hall to your room BUT there's kitchenettes in the room
Mediocre
3.4
Excellent
8.0
Cons: Very dark parking lot, hard to find because the address is listed incorrectly almost everywhere. It's off Island Road.
Excellent
10.0
Pros: Clean, friendly, safe and convienence
Cons: Hard to find on GPS
Excellent
10.0
Okay
5.1
Pros: New years eve. The rooms need to be upgraded. The pull out mattress very thin and uncomfortable. Not the cleaness feeling. House keeping should take more time to ensure the rooms are cleaned. Wash cloths had stains. Rooms need a little more TLC
Good
7.4
Pros: I liked the location and the spaciousness of the 2 bedroom unit. The beds were comfortable. The breakfast was good for a free breakfast.
Cons: Our room needed a remodel. It was clean but not super clean. Wall paper was peeling off. Carpet raised up in spots. The staff was not overly friendly or helpful. It seemed some workers were staying in the building. Not sure I felt very safe.
Okay
4.0
Pros: No shuttle, property was dirty, No Wi-Fi!
Good
7.4
Pros: Clean rooms, comfy bed, close to airport with a shuttle
Cons: The staff wasn't as informative as I'm used to. I had to keep asking questions that hotels just usually tell you. I was never told the shuttle to the airport only runs every 30 minutes which ended up making us late to the airport. Outdated bathroom fixtures and millwork.
Okay
4.0
Pros: The front desk staff was upfront about the lack of cable AND internet; she offered me a full refund even though it was a non-refundable reservation.
Cons: After reading other recent reviews, it seems the hotel is probably going out of business / bankrupt. There is still no cable and now no internet. Front desk showed up about 5 minutes after I arrived & informed me of this as I attempted to check in. Grass is at least 2-3 ft high. Buildings look poorly maintained. Front desk staff referred me over to the hotel next door who was visibly angry and refused to serve me when I showed up without a reservation stating Hawthrown Suites sent me over.
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Accommodations in Philadelphia
Airports in Philadelphia
Landmarks in Philadelphia
- Philadelphia Convention Center
- Liberty Bell
- Historic City Hall
- Kimmel Center
- Independence National Historical Park
- Penn's Landing
- Independence Hall
- Academy of Music
- Franklin Square
- National Constitution Center
- Rittenhouse Square
- Walnut Street Theatre
- Congress Hall
- Mutter Museum
- Franklin Court
- Academy of Natural Sciences
- Bishop White House
- Betsy Ross House
- First Bank of the United States
- Reading Terminal Market