Car rental at Santiago de los Caballeros Airport
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Cheap car rentals at Santiago de los Caballeros airport
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Santiago de los Caballeros Airport car rental reviews and directory
Enterprise Rent-A-Car
10.0
Wonderful
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Santiago de los Caballeros Airport
Alamo
5.6
Fair
16 reviewsCleanliness
5.4
Comfort
5.7
Pick-up/Drop-off
5.4
Value for money
5.6
One location in Santiago de los Caballeros Airport
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Reviews
6.0 Okay
Dec 2020
Cons:
We we’re lied to about the deposit, on top of being charged for a full tank of gas when it was returned full. Horrible experience10.0 Wonderful
Oct 2020
Cons:
They doing a excellent job in the process to give you a car you like9.2 Wonderful
Feb 2020
Pros:
Friendly staff, nice SUV for the price.Cons:
The reservation was for a midsize SUV. I was first offered a Suzuki Vitara. Smaller than what I reserved. They did switch me to the vehicle I requested.2.0 Poor
Aug 2019
Pros:
The guy was unhelpful and very rude, he talked to us with Attitude, we asked for a supervisor or manager and he was i’m the manager and i have the final answer.. after 5 minutes of arguing he decided to call his manager only to say that my documents where expires which it wasnt true..Cons:
You need to improve your Human resources. We went from Santo domingo to Santiago just to pick that suv and at the end we had to leave to another rental2.0 Poor
Jul 2019
Pros:
The car we reserved was not available and we were forced to scramble and choose an another rental agencyCons:
By actually having the car that was reserved.2.0 Poor
Jun 2019
Pros:
Well I did not have the pleasure to have one of your cars in my trip because when I arrived in the airport with my reservation, the was not car available. And if you look it for I made a reservation since May 22, 2019. One of the employee (Pedro) at the STI airport ignored my reservation.Cons:
Not to uses this services any moreHertz
4.7
Mediocre
18 reviewsCleanliness
4.8
Comfort
4.7
Pick-up/Drop-off
4.5
Value for money
4.7
One location in Santiago de los Caballeros Airport
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10.0 Wonderful
Oct 2022
6.0 Okay
May 2021
Pros:
Car was fine. They had a very limited selection and had to force upgrade me (which cost me more in gas).Cons:
They did NOT accept the Allianz insurance I had purchased online via Kayak and insisted I purchase their insurance. This more than doubled the cost of the rental. Allianz did refund me, but Kayak should not offer this option if Hertz will not accept it.2.0 Poor
Apr 2021
Pros:
No similar cars available even with a reservation and they try and charge you literally triple at the airport.2.0 Poor
Apr 2021
Pros:
When we went to pick up the car, we were told that they didnt have any cars available. There were others cars on the lot at a much higher price. Very disappointed as we were on vacation and were left in limbo at the last second.Cons:
That they would’ve notified us ahead of time of the availability of cars. At a minimum they should had let us rent a car of our choosing at the same or lower rate as our reservation.2.0 Poor
Apr 2021
Pros:
Nothing at all, I was supposed to get a certain car and it was not available at all. So I had to go to another company and pay more money.Cons:
Give the client was he us paying for.6.0 Okay
Mar 2021
Cons:
explains to costumer if u pick up a car certain time u has to returne a the sane time because you will be charge a whole day u not !!!Economy Rent a Car
4.6
Mediocre
9 reviewsCleanliness
4.6
Comfort
4.6
Pick-up/Drop-off
4.6
Value for money
4.6
One location in Santiago de los Caballeros Airport
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2.0 Poor
Mar 2019
Pros:
NothingCons:
Everything. They have hidden Fees... And they customer services rep not even had a good attitude.2.0 Poor
Jun 2017
Cons:
the economy shuttle never appeared I wait for 45 minute2.0 Poor
Mar 2017
Cons:
They had me waiting 40 min at airport for pick-up. When he finally came around he mixed up my name and left after I told him I wasn't "Ruben" then he came back around when he called back and noticed he had the reservations mixed up. Secondly I bought and reserved everything online including insurance. So I had 2 insurance policy's, one from my credit card and the additional and only option you can buy online. Once at the counter he was forcing me to buy THEIR insurance for some bogus reason about not being covered for third party which was untrue. The whole wait time and trying to scam me into purchase additional coverage for no reason I decided to go with a different company that gave me a better price while I was waiting for his pickup. Horrible experience, tons of wasted time and not transparent with prices.4.4 Mediocre
Mar 2017
Pros:
Car worked but could have been a little biggerCons:
No pick up at terminal had to pay $20.00 US dollars to have a cab take me the equivalent of a 1/4 mile and shady as hell. The store was closing even though it was supposed to be open 24 hours and the guy said you should have called2.0 Poor
Jan 2017
Pros:
When we booked our car with economy, there was no mention of the fact that the office was outside of the airport. We went up to the 12 desks of rental cars and asked where the Economy desk was located and one of the reps explained that a rep will meet you outside. We went outside and no one was there, so we went back k. After a couple of calls and another unsuccessful attempt to link up with Economy outside the airport, we decided to go back in and book with another car rental company (as thankfully cars were available). We had to pay over double the price of what we reserved on Economy. Terrible experience!Europcar
3.5
Poor
6 reviewsCleanliness
3.0
Comfort
3.5
Pick-up/Drop-off
3.5
Value for money
4.0
One location in Santiago de los Caballeros Airport
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4.0 Mediocre
Feb 2019
Pros:
Because I purchased insurance thru the the web while making my reservation I was forced to do a 1500 usd damage deposit, the car was filthy and looked like it went 10 rounds with mike TysonCons:
A different rental car company,2.0 Poor
Jul 2018
Pros:
nothing2.0 Poor
Jan 2018
Cons:
The worst in service when l get there nobody's was at the counter l tried to call no answer l got stuck at the airport. Never again.Avis
2.6
Poor
6 reviewsCleanliness
2.6
Comfort
2.6
Pick-up/Drop-off
2.6
Value for money
2.6
One location in Santiago de los Caballeros Airport
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4.0 Mediocre
May 2021
Cons:
You sell an insurance that Avis does not accept. I wasted $99 on Allianz insurance at the time of my booking and ended up having to pay almost triple for their insurance.2.0 Poor
May 2019
Pros:
The car itself was fine.Cons:
The entire check-in process. Upon arrival they told me that my reservation was "incorrect" even though my confirmation email was correct and therefore they had to "charge me more for the correct car"2.0 Poor
May 2019
Pros:
Nothing I had a reservation, arrived to the counter at 230am after my arrival, and was informed they did not have a car for me, seems to be a common occurrence there were other people on the flight in the same situation, I ended up paying double and a drop off fee to get a cat to get to cabareteCons:
Done the job correctly and had vehicles there knowing you had reservations arriving at 230am in a foreign country this is totally un acceptable, I thought Avis was a class act and k a y a k was zero assistance5.2 Fair
Feb 2018
Pros:
The only thing I liked was that the vehicle was at the terminal, That's it.Cons:
At the time of pickup the agent was really aggressive on trying to sell me additional coverage that I didn't want, at one point he suggested that I was being cheap, which I thought it was very unprofessional. At the time of drop off, no one was at the counter, another agent from a different car rental company was able to get in touch with the agent for Avis and told that person to tell me that he was going to be there in 5 minutes, 45 minutes later, still no show, I had to leave the paperwork and keys at his desk so that I wouldn't miss my flight. EXTREMELY DISAPPOINTED!!!!2.0 Poor
Jan 2018
Cons:
Worst service ever, reservation was for 12/26 at 9:00am, Insurance was paid, got to the rental place to pick up the car at noon and they told me reservation was cancelled andthere was no car available2.0 Poor
Jan 2017
Pros:
Nothing. Didn't end up renting from them. It felt like they were crooked and trying to rip me off.Cons:
They didn't honor the reservation. Didn't except the Discover insurance or Visa insurance. Were going to charge me more than the reservation. Ended up renting a vehicle for a 3rd of the cost elsewhere.Sixt
2.0
Poor
1 reviewCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Santiago de los Caballeros Airport
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2.0 Poor
Jan 2021
Pros:
Some of the staff were helpful and apologetic about all the issues we encounter.Cons:
The vehicle was not available at the time we landed. Had to get a cab to my hotel and come back the next day, we were a large family therefore very difficult to get to the hotel and back, especially as our plane arrived at midnight. The vehicle they gave us didn't have the proper license plate and the staff called me through my whole trip trying to have me come back for them to make do the paperwork. Also, they charge me bogus charges that were not included on my original reservation, on their words, those are country charges.Ace
No score available yet
One location in Santiago de los Caballeros Airport
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2.8 Poor
Feb 2017
Pros:
Joel Batista, the gentlemen that I returned the car to was simply amazing. He is very kind and always goes above and beyond to accommodate all clients.Cons:
Ms. Marte, the attendant on duty when I picked up the car was extremely rude, sarcastic and very unprofessional. I have been renting from Ace for years at the same location and every time she is working at the time I pick up my rental she always makes a problem out nothing. I have dealt with many Ace attendant and never had a problem with any of them except for this particular person.2.0 Poor
Dec 2016
Pros:
Nothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.Cons:
For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental. This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning. I would never, ever in my life rent from KAYAK again.5.6 Fair
Oct 2016
Cons:
No signs to the airport. Filled the car up before I dropped it off and then the agent told me it was not full. Had to pay almost twice as much than the original reservation price.Budget
No score available yet
One location in Santiago de los Caballeros Airport
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2.0 Poor
Mar 2018
Pros:
I liked nothing about it.Cons:
When I went to pick up the car they were charging me a total of $488.00. When I reserved it total was only $177.00. They representative told me that Kayak is a 3rd party and that they do not honor whatever contact Kayak has offered me. I asked him to see the contact and it said no such thing. They are bad for business.5.6 Fair
Dec 2017
Pros:
Service was quickCons:
They tried to charge me for the windshield being chipped even though it was obvious those were there previously. Pay attention to every single detail when you pick up the car because they will charge you for ANYTHING when you drop it off.6.8 Okay
May 2017
Pros:
Good customer serviceCons:
I would like to know why the price comes much bigger when you finalize than the first price when you reserved?2.0 Poor
Apr 2017
Cons:
They try to Scam me To buy full coverage4.4 Mediocre
Apr 2017
Pros:
Friendly serviceCons:
Way too much for insurance on a crappy car. Car was slow, overhead inside light didn't work.2.0 Poor
Dec 2016
Cons:
i made a reservation with insurance for 250 but when i got there they toll me that the insurance didt work in the country and want to charge me for the complete reservación 600Dollar
No score available yet
One location in Santiago de los Caballeros Airport
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3.2 Poor
Feb 2018
Pros:
Honestly nothing about this rental was goodCons:
The scamming at counter by Daniel. Being charge for want I book but given a smaller car. Listening to Daniel the scammer tell his coworker to get the smaller one so they make more money. I don’t speak much Spanish but I understand it. So listening to it happen in my face was horrible. When dropping the car off no one was there. It took me an extra 30 minutes just to find out I have to park the car in the parking lot and leave key and ticket in drop box behind counter. All the other companies had employees present but dollar did not... first and last time I use them. Even if I see a deal I will just pay more for the better customer service and better treatment.... Bottom line avoid dolar rental in Santiago Dominican Republic and use others8.0 Very good
Jun 2017
Cons:
It was a nice car, very clean and the employees were very helpfulThrifty
No score available yet
One location in Santiago de los Caballeros Airport
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4.8 Mediocre
Jan 2017
Pros:
Customer services was very helpful in understanding the discrepancies in prices presented by Kayak and the real prices set by ThriftyCons:
Kayak outdated prices and policies regarding car insurances in different destinations.America Car Rental
No score available yet
2 locations in Santiago de los Caballeros Airport
2 locations in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
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One location in Santiago de los Caballeros Airport
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Locations in Santiago de los Caballeros Airport
Avenida Victor Manuel Espaillat
+1 809 233 8177
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
Santiago Del Cibao Int'l Airport - Europcar
+1 809 233 8150
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One location in Santiago de los Caballeros Airport
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Locations in Santiago de los Caballeros Airport
Santiago International Apt
+1 829 745 0133
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
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Cibao International Airport
+1 809 612 3721
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
Av Victor Manuel Espaillat
+1 809 233 8154
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
Aeropuerto Intl Del Cibao
+86 10 6064 1387
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
AVENIDA AEROPUERTO CIBAO
809-480-8867
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One location in Santiago de los Caballeros Airport
Locations in Santiago de los Caballeros Airport
Aeropuerto Internacional del Cibao, Avenida Victor Manuel Espaillat
+1 809 273 0097
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Car rental locations at Santiago de los Caballeros Airport
Good to know
Most popular car type | Mini |
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Top tips for renting a car at Santiago de los Caballeros airport
- Book your rental car at Santiago de los Caballeros airport at least 1 day before your trip in order to get a below-average price