Cons: Car was not available upon arrival and the online site allowed us to opt out of insurance though it would be necessary. Reserving online should not be an option if the car cannot be secured for us. Additionally, additional charges should be more transparent and communicated better. Upon arrival, we were told about a security deposit which was not stated online. Thrifty ended up outsourcing from another company. This is terrible customer service and takes advantage of tourists which this company assumes are wealthy Americans. This is not always the case. We work hard to save up money to vacation.
Pros: Nothing. Never do business with these people.
Cons: Everything. Worst service ever.
Cons: I got the reservation a day before with confirmation but when i arrived in Montego bay they said they dont have any cars but to wait so i did. Waited for a while then went to cancel then they told me there is nothing to cancel because they didn't have my reservation. the Staff was very short with me and could care less
Cons: The receptionist obliged me to buy double insurance saying that the one purchased on line was not valid in Jamaica. Car in very bad conditions. I had to wait more than one hour for the car after completing the check in operation. I now need to find a way to get the insurance costs back. Avoid thrifty in Montego bay.
Pros: yes staff was very nice.
car condition very very poor!!!
Cons: car condition
Pros: Nothing. I canceled the reservation, and kept receiving notifications, including this survey.
Cons: I have canceled the reservation, and have kept receiving notifications, including this survey. Obviously, it would have been better if I didn't, if you've left me alone...
Cons: They wanted a $500 deposit which was not stated they also wanted $25 each day for car insurance on top of the $37 daily for the car itself I was given a total of $98 instead it was $700 at the end and because of that we were not able to get the car and had to pay $160 for a personal driver.
Pros: The lady at the counter was being very short and snappy. There were hidden fees they wanted a $500 deposit on top of the $37 each day for the rental with a $25 a day for the insurance which was not stated on the website when I tried to reserve the car the total was $98 for the four days that we were
Cons: $700 compared to $98 is a huge difference I would like for them to disclose all of this information beforehand because of this we were not able to get a car we had to pay a personal driver $150 for the day.
Cons: There was no car for us to pick up!
Pros: Staff was very friendly, helping us carry bags to the car at pickup, and driving us to the terminal after drop off
Cons: It was exactly what I expected, so I can't think of what could have been better
Pros: Staff hard to find
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Thrifty in Montego Bay.
Thrifty has 1 rental location in Montego Bay. Take a look at our Thrifty rental location map to find the best rental cars near you.