Car rental at Tucson Airport

Car rental at Tucson Airport

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Tucson, AZ, United States - Tucson
25 May — 1 Jun
Same drop-off
Tucson, AZ, United States - Tucson
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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Tucson Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.8 Excellent (207 reviews)
1 location in Tucson Airport
Alamo
Locations in Tucson Airport
  • 8.9
  • 8.9
  • 8.7
  • 8.8
  • 8.5
Recent reviews
10.0 Excellent2022 Mar 30
Explanation of how some of the controls worked.
10.0 Excellent2022 Jan 01
Cost up compared to prior rentals but what isn't? Otherwise great experience.
10.0 Excellent2021 Dec 05
The customer service was excellent. The truck was brand new and worked perfect for our needs.
10.0 Excellent2021 Aug 30
Everything was excellent
1.9 Horrible2021 Aug 21
Very poor customer service to help change my reservation.
10.0 Excellent2021 Jul 14
Linda Kumat and her team made sure everything g was just right. Thank you, Linda.
10.0 Excellent2021 Jul 04
Prices were fair and representatives were very friendly and helpful.
2.0 Mediocre2021 May 26
We didn't like anythingThe lady inside was very rude to my husband. She was trying to over charge him by hundreds of dollars. The vehicle we reversed was sold out they didn't really have any good options for us to choose from. We seen an suv but another lady came to outside where we were trying to find a car. She said that's a different class you have to pay more. We settled for a mini van it was horrible. Ended up exchange it in another state. Got another mini van that was way worse. My 7hr trip turned into 12hr since I couldn't go more than 65mph otherwise van would shake horrible and thought something bad would happen. Worse rental experience in my life! Would not recommend to any friends or family. Nothing was said to us for what happened
8.0 Excellent2021 May 19
Car was clean and newHad to wait for 15 minutes with our car sitting 50 feet from us because the booth is understaffed.
2.0 Mediocre2020 Dec 09
I was pawned off on another companies staff because Alamos desk was empty. That was the first sign of poor service. They had no interest in satisfying me whatsoever. They site to substitute a tiny Toyota Corolla for my requested midsize car. When I rejected that I was forced to upgrade and they wouldn’t even cover my upgrade cost. I got stuck with a large daily charge.Have someone at your desk who knows it’s important to satisfy the customer. I’ll never rent from Alamo again because of this experience.
Rated #2
Dollar
7.9 Good (236 reviews)
1 location in Tucson Airport
Dollar
Locations in Tucson Airport
  • 8
  • 8
  • 7.8
  • 7.8
  • 7.8
Recent reviews
10.0 Excellent2022 May 10
Had to cancel at last minute due to Covid. No problem - even though I had pre-paid with "no refund" policy, refund was OK'd. Very helpful!
8.0 Excellent2022 May 02
Since the car manual doesn't make it clear...tell the customer how to open the gas tank flap. The manual refers to a button on the driver's door...eventually (!!!) we figured out you just push on the flap and it opens. Otherwise, pretty smooth!
8.0 Excellent2022 Apr 24
Easy drop off
4.0 Okay2022 Apr 01
The check in agent was dealing with a frustrated customer ahead of us. We had to wait quite a while but more shocking was his rudeness and frustration back at the customer. Our check in was fine however we received a vehicle that reeked of cigarettes. It was disgusting and one of my kids has asthma and it really bothered him. We were traveling with friends who rented from Hertz. We shouldn't have had to pay more to receive better treatment and a cleaner vehicle.
2.0 Mediocre2022 Mar 16
I had the most embarrassing and unpleasant experience aside from loosing over 200 dallors and no rental car.i waited in line for about 20 min for the attendant to request a 300 dallor deposit from a major credit card she wouldn't accept debit card or cash. Very disappointing
8.0 Excellent2022 Feb 21
Inside of vehicle could have been cleaner.
8.0 Excellent2022 Jan 04
No issues at all. Had my reservation, got to the counter and they had a car for me in minutes.
10.0 Excellent2021 Nov 23
They were very helpful and they gave me the best options and service
10.0 Excellent2021 Nov 14
The only negative was the rental rate. It was expensive, but still lower than the competition
6.0 Good2021 Nov 08
The car was pretty dirty on the inside. The dash and center console had lots of dust and dirt on it, especially for a car that is supposed to be sanitized due to COVID. The car had a really musty smell to it. The side mirrors looked like somebody spit on them and the instrument cluster looked like it was mopped with a wet rag and not dried. Didn't give me much confidence in the "clean guarantee".
Rated #3
Budget
7.2 Good (110 reviews)
1 location in Tucson Airport
Budget
Locations in Tucson Airport
  • 7.7
  • 7.6
  • 7.2
  • 7.1
  • 7.1
Recent reviews
10.0 Excellent2022 May 11
Overall the car was nice & drove beautifully. However, No smoking signs are on the windows but the odor of "smoking" was overwhelming. I had to wipe down the seats & windows. Windows were smeared too. Other than that I had a wonderful trip at an affordable price. Thank you!
6.0 Good2022 Apr 26
Tires were bad
6.0 Good2022 Apr 25
I rented a vehicle that should have been a Toyota 4 runner or some other 4 wheel drive vehicle, as I was traveling through all the national parks one way to drop off in Colorado. When I got there I was told a dodge caravan was all they had for me. It was not the best for driving those areas. I'm grateful I had a car at all since I was 3000 miles from home. I only wish they didn't offer me a 4 wheel drive vehicle if I couldn't get one.
8.0 Excellent2022 Mar 05
The car could have been cleaner on the inside, but really it was a smooth rental experience and I would absolutely rent from Budget again.
10.0 Excellent2022 Feb 06
My flight was cancelled and customer service was easy to get a hold of to talk to an actual person. This person was friendly and helped make sure I still had a reservation when I had to arrive late. They did not have the model of the car I actually reserved but if you are flexible, it’s not a problem. I booked a midsize SUV because that was what was available online, but in reality, I got a VW Jetta which is more like what I wanted in the first place so it worked out great. Easy check in, easy drop off, all at the airport a quick walk from baggage claim.
2.0 Mediocre2022 Feb 01
A 20 person line to pick up the car!! Took 30+ minutes!
10.0 Excellent2021 Nov 25
Customer service by budget is great! The people behind a company really makes a difference in customer service. Thanks Fran!
4.0 Okay2021 Nov 09
So slow at pickup counter. Took me about an hour just to get the car.
2.0 Mediocre2021 Nov 03
I reserved the car at 1 am. When I showed up they said they do not honor same day reservations and that they do not rent ofr extended periods. I left without a rental car.
1.9 Horrible2021 Oct 09
After flying into Tucson I went to the counter at the rental agency in the airport. I gave the representative my ID and credit card and told her I was here to pick up my reserved rental to travel two hours to the next airport for a flight. She typed on her computer, then without saying anything left and went through a door with my items. When she returned she told me she was sorry but could not honor my reservation. I was baffled and showed her where it was confined from the precious day. She said her manager put out a policy that any reservation within 48hrs will not be honored, and there were no rentals at this time. Immediately I asked to speak with this manager. After explaining how I reserved and later called to confirm my reservation he held firm stating there were no rentals to give me. To say I was irate would be an understatement. After several mins of explaining this is not how a business should operate he said he would try to find me something. 5 mins later he returned with not the SUV I reserved but a 15 passenger van. I didn’t care and gladly took the rental offered to reach my destination. I’m glad he “found” something for me to drive, but the practice of not honoring rentals within 48hrs is nowhere on the reservation sites and should not be practiced. Especially not without contacting whoever made the reservation.
Rated #4
Enterprise
8.3 Excellent (75 reviews)
1 location in Tucson Airport
Enterprise
Locations in Tucson Airport
  • 8.6
  • 8.5
  • 8.4
  • 8.1
  • 8.1
Recent reviews
8.0 Excellent2021 Nov 24
Able to pick from several mid-sized cars. Professional, quick and easy to get on the road. Our rental was for Tuscon, AZ. For improved experience with the car I would have provided a quick tutorial on the Apple play. Then I would explain the drop off procedure. Over all its a good airport for rentals.
8.0 Excellent2021 Jun 03
Super long wait time.
8.0 Excellent2021 Jun 01
The rental agency entered the wrong time for return, am vs pm... Also did not have available the car class booked, a Toyota Corolla vs the requested VW Jetta, a standard rental vs a compact rental, still charged as a standard rental did not even mention they didn't have the proper car. Just a disappointing rental in general, even if the car was nice, it was not what was booked.
10.0 Excellent2021 May 11
Not a thing. We were completely satisfied. And thanks to you, Kayak, for getting us a good deal!
10.0 Excellent2021 May 10
We had a bit of a wait to pick car up due to bad timing. But then we were upgraded to a mustang convertible due to low number of vehicles left. Not a bad deal. 😊 Drop off was painless.
10.0 Excellent2021 Apr 26
Drop-off in Amarillo was quick and easy.Google Maps gave us slightly wrong directions to the Enterprise at Amarillo Airport. We asked a person, and they got us where we needed to go.
8.0 Excellent2021 Mar 17
The staff was great and very friendly. All interactions were positive!Would be nice to see exactly how much you'll be paying before you drop off your car. There are lots of little fees and add-ons that add up once you see your final statement after dropping off the car. I don't think it's deceitful, just a little more transparency during the booking process would be nice.
2.0 Mediocre2021 Mar 01
The staff was great. Pick up and drop off was easyThe front of the van was clean the rear of the vehicle was not clean. the rear driver side tire was bad (constant leak).
2.0 Mediocre2021 Feb 23
Had to walk all over the airport to find an open rental car desk and no cars were available when I tried to pickup
2.0 Mediocre2021 Feb 20
No one wanted to help me out ,i made a reservation because my flight was canceled and they did not want to give me a car because i was taking it to texas so they proceeded to help evry other customers with cars and then they made me wait longer for cars to come in and they had plenty of cars ,horrible experience i will not be coming back due to this and when i tried to call the branch i couldnt get ahold of no one to nake a change
Rated #5
Hertz
7.6 Good (67 reviews)
1 location in Tucson Airport
Hertz
Locations in Tucson Airport
  • 7.7
  • 7.9
  • 7.5
  • 7.9
  • 7.1
Recent reviews
10.0 Excellent2022 Apr 01
Easy pickup at the Tucson airport, got a Corolla which is what was expected. Easy return process. The car needed a systems update so everyone I started it I had to dismiss this notification. Would be nice if they kept the software updated.
10.0 Excellent2022 Feb 08
This Car rental was very easy . and staff very nice .
10.0 Excellent2022 Feb 07
Great vehicle
10.0 Excellent2021 Dec 06
We upgraded to a Mustang convertible. Super fun!
10.0 Excellent2021 Nov 29
Smooth check in and out. Loved the amenities in the car.
2.0 Mediocre2021 Nov 25
Don’t rent from hertz.
5.9 Okay2021 Sep 21
They had a clean certification sticker on the door of the car, but there were 2 used Gaterade bottles under the front seat of the car that rolled around during our trip. The front windshield was streaky and hard to see through at night with headlights shining in my eyes. I had to re-clean the windshield and throw away the trash from the previous renter. Also, the dash driver panel was dusty. Not so sure about the "Clean certification". Rental was extremely expensive compared to my previous rentals with this company. I guess that is a sign of the times.
10.0 Excellent2021 Aug 30
Not much could have been better. Everything ran smoothly & everyone was efficient. Excellent service & nice little car.
1.9 Horrible2021 Aug 16
Car had a blow out. No spare or jack. Left on the side of a barren highway for over 4 hours, 5 total hours. Service very poor.
1.9 Horrible2021 Jul 17
The gas tank was half full when I rented it. Because of the electronic design on the dash board I was unable to tell this until several hours after renting the car. No assistance or reduction in rate was offered when I mentioned to the car company. This meant that I paid for and extra half tank of gas which in California is close to $5.00 per gallon. I was offered one insurance option that was 1/3 -1/2 higher in price than other companies. Total rip off.
Rated #6
Thrifty
7.3 Good (56 reviews)
1 location in Tucson Airport
Thrifty
Locations in Tucson Airport
  • 7.5
  • 7.5
  • 7.3
  • 7
  • 7.4
Recent reviews
2.4 Mediocre2020 Feb 17
Easy drop offThe staff arrived late to open and had to set up before helping customers. Should be there early to set up before opening. Ordered full sz suv but got small kia that did not fit the 7 paasengers and 4 luggage that was expected.
6.0 Good2020 Feb 11
Staff was very friendly.They close 5 pm and I don’t have that info . I called them no answer so I called Uber and then pickup my car next day . Spent lots of time and money for Uber.
2.0 Mediocre2020 Feb 10
NothingI had to worst experience with this transaction. I entered the dates for my rental incorrectly. I needed Thursday to Sunday. I made a mistake and entered Friday to Sunday. I realized it right away and tried to contact you. Of course there was no way to contact you. Since you book through PriceLine I finally got in touch with them. They were NO help at all. I simply wanted to add one more day to my rental. I wanted to PAY MORE MONEY to add one more day and they would not help me at all. Their only optioins were to cancel and pay a cancellation fee of $49 or keep the rental, create a new booking for the one day, pick up that car, bring that car back the next day and pick up the other car. Absolutely ridiculous! I ended up just cancelling. And I will never use your service again. I'd rather pay more than go through this again.
6.0 Good2020 Jan 06
The price was good for a day rental split between the seven of us using the mini-van for the day.I've rented many cars before and the staff person was pretty blase and didn't explain pretty normal things to explain well. For example, as he handed me the receipt he just, here's your total, with the deposit.". Now, I know how a deposit for a rental works, but let's say you didn't, let's say it's your first time. What I've heard other associates say in the past is, "You'll notice a deposit of $200. You'll see this on your credit card balance, but once you return the car, this amount will go back on your credit card with 1-3 business days, so no worries, we aren't charing you $200! This line here is your total." It's little details like that. Another example: He offered us the option of two different models of mini-vans. Not being familiar with mini-vans I asked for his opinion/suggestion. He said, "I'll put you the Chrysler,". I said, "Oh, any particular reason?" He just kinda looked at me and said, "Well, it's a mini-van, like you wanted, right?" Um...I was hoping to hear, "Oh, I like the Chrysler better because it has more leg room," or "they're both comparable vehicles, so I think you'll like either," SOMETHING! He totally didn't have customer service 101 down. It did seem he was there by himself, in which case he could say, "I'm sorry I'm going through this so quickly with you, I'm here alone today, and I have all these people to help, so I'm just trying to help you as efficiently as possible,". He just didn't seem like he understood customer serivce. Also, I notice that almost all rental car places don't disclose important info to check BEFORE you rent: Cost of adding a driver (even though when I called I said I wanted to do that and they said, "yes we can do that) but price was never mentioned, can you leave your own vehicle there or not (not all rental cars will allow that!), etc. This is a general complaint to the enitre industry.
7.2 Good2020 Jan 03
A newer car. This car had 40,000 miles, a scratch, and soon needed an oil change.
9.2 Excellent2019 Dec 09
Only single person working, had to wait in long line.
2.0 Mediocre2019 Dec 06
I didn't like anything about my experience. For one I was never able to pick up the car Becuz I do not have a credit card TWO the payment was taken out of my account regardless that I was never able to pick up a car. I would really REALLYA LIKE the payment reversed from my account IMMEDIATELY. The money should have never been taken from my account in the first place. So I need to reversed immediately. Thank you.It could have been better if I was allowed to pick up the car since the payment was already taken.
10.0 Excellent2019 Dec 03
Very friendly and helpful
5.2 Okay2019 Nov 20
carcustomer service rep lacked a courteous and helpful attitude, no one told us if we dropped off after 5 to go to airport direct instead of off site drop, no one went over hours at all
6.0 Good2019 Nov 08
Easy pickup, nice car.When I extended the rental they gouged me on the price.
Rated #7
Avis
8.2 Excellent (27 reviews)
1 location in Tucson Airport
Avis
Locations in Tucson Airport
  • 8.5
  • 8.5
  • 8
  • 8
  • 7.9
Recent reviews
4.0 Okay2022 Apr 29
Slow on pick up with limited staff. As per standard you never get the car ordered, always an "equivalent" and there are hidden costs on return. The only one good thing is that it wasn't as poor as LA airport which was horrendous!
2.0 Mediocre2021 Oct 21
I was not able to rent the car. Avis no longer allows same-day rentals in Tucson.
10.0 Excellent2021 Aug 09
Everything went smooth from start to finish. Excellent service!!
6.0 Good2021 Apr 26
StaffHail damage car, couple accident spots
6.4 Good2019 Oct 29
Filled up with gas prior to dropping off, tank full on drop off. However, was told I had to pay an extra $15.99 gas fee because I didn’t save my gas receipt. Very deceiving practice - tank clearly full.
9.2 Excellent2019 Aug 18
Staff let me look at the car first before signing for it to ensure it was what I needed/wanted. Car turned out to be exactly what I needed for my family's vacation.Key FOB had issues; frequently go notice that remote was not detected, did not allow keyless entry and sometimes the keyless locking didn't work, had to be very close for the FOB lock/unlock to work (replacing battery had no effect).
4.8 Okay2019 Mar 07
The car was a wreck. I didn’t know Avis would rent such a car. The gas guage indicated full but when I filled it up before I returned it the guage showed way past where it was when I accepted it.
4.0 Okay2018 Mar 22
Did not have the car we requested, or even similarRequested midsize suv or similar. All they had was large suv or minivan. I had 86 year old mom with me and that’s why I did not want something that was hard for her to get in and out of. I also had her walker, so needed car larger than compact. We also had three people and three suitcases. At the desk, they kept telling me that I’m getting an even BETTER deal by getting a bigger car, but I was promised a midsize or similar and that’s what I should have received. We had to take the minivan, but my mom spent the whole week struggling to get in and out of the seat. I would like some sort of refund for all the trouble we had and a promise broken.
10.0 Excellent2018 Mar 13
Tucson to PheonixWe got upgraded even after having to use a debit instead of credit because I’m a garbage human. Car was great, don’t know if we could have fit my son’s car seat in the 2 door. Pickup is close to the gates.
10.0 Excellent2017 Mar 14
Good service, good priceI had a quick friendly check-in and she gave me a free upgrade, and the price was very reasonable . When I returned the car, it went equally smoothly.
National
1 location in Tucson Airport
National
Locations in Tucson Airport
Recent reviews
Sunnycars
1 location in Tucson Airport
Sunnycars
Locations in Tucson Airport
Recent reviews
778 travelers who rented a car in Tucson Airport gave the car agency they used an average rating of 8.0

Car rental locations at Tucson Airport

Good to know

Most popular agency

Alamo

Most popular car type

Mini

Average price

₪207/day

Good deal

₪207/day

Top tips for renting a car at Tucson Airport

  • Car hire at Tucson Airport in Arizona is a quick and effective solution for your travel requirements while exploring the country and is 8 miles from downtown Tucson and the University of Arizona. Rental agents responsible for car hire at Tucson Airport are very easy to find on arrival at the airport. After landing, collect your bags and head to the main terminal, then exit through the east exit of the building. All the rental agents are within walking distance of the exit. If you on the ticketing level of the airport, follow the east ramp past the TSA security entrance to the A gates to find the designated rental car areas.
  • You will find several different well-known major brand Tucson Airport car hire agents available at the airport. They have varying operating hours that range from 5:30-24:00 each day depending on the agent. If you require after-hours pick-up or drop-off for your vehicle you can make those arrangements when pre-booking your hire car online. If your flight is cancelled or delayed the agents are able to make adjustments to your booking if you have loaded your flight details into your booking information online. Generally, if your flight is unexpectedly delayed the agent will make arrangements for a representative to meet you after hours.
  • If you are catching a courtesy shuttle from the car rental centre to off-site rental agents and car lots. When collecting or return your hire car be aware that the service operates 24h a day, 7 days a week, and leaves the station every 15min. There are several covered shuttle stops all around the airport build.
  • All agents dealing with car hires at Tucson Airport offer a 29min grace period, which means if you are slightly delayed by unforeseen events like luggage delays or perhaps have got stuck in a traffic jam on your way back to the airport your drop-off or collection time will allow for 29min before it is considered a cancellation. After which you might face a cancellation fee depending on the rental agent’s policy. You can check if you are liable for cancellation fees on the KAYAK site, where the car hire offered displayed will state the cancellation terms.
  • 25% of our users found rental cars at Tucson Airport for ₪207 or less
  • Book your rental car at Tucson Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Tucson Airport