This was awful. We got an intermediate SUV and it was a jeep compass that was so cramped and we could hardly fit our luggage in. The jeep compass is a compact SUV. The worst part was that at the start of our roadtrip, all of the safety features failed, the blinkers wouldn’t turn off and then the oil light came on. We had to find a Budget on the way to our destination and deal with the hassle of switching the car out. And of course they gave us an equally as disappointing replacement. Will not be using budget again. Spend the extra money and get something nice. Lesson learned.
I never received a confirmation email to pick up the rental car in Tucson.
I need a refund, wasn’t able to pick the car up due to not knowing prior about the deposit.
Fast pickup even though i showed up early. Car was great for what we needed, drop off was seamless. Incredible value considering we were going from one suburb to another suburb, and they didn’t make us pickup or drop off from inconvenient locations like airports. Great rental experience.
TERRIBLE AND UNACCEPTABLE. This is the email I sent to Budget customer service and have received NO RESPONSE. I am writing to express my extreme dissatisfaction with the unacceptable situation I am currently experiencing at the Budget rental car counter at Dallas Fort Worth International Airport (DFW). I arrived at approximately 1:00 PM CT with reservation confirmation number 75010174 and have been waiting in line for over two hours and fifteen minutes. After 90 minutes of waiting, a single announcement was made stating that Budget has no available vehicles and is awaiting more to arrive, with no estimated time of arrival provided. I am currently one of approximately 60 customers in this line, all of whom are understandably frustrated and upset by this complete lack of preparedness and communication. This situation is a direct result of negligent business practices and demonstrates a severe disregard for your customers' time and travel plans. To arrive at a major airport with a confirmed reservation and be told there are no cars available, with no clear timeline for resolution, is simply unacceptable. The lack of timely and informative communication has only exacerbated the frustration of everyone waiting. We have been left standing in line for an extended period with no clear understanding of when or if we will receive the vehicles we reserved. I’d like this to be addressed ASAP and be properly compensated. I look forward to your response and a resolution to this unacceptable situation. Additionally, The car I received has dysfunctions. The infotainment system does not work it is completely frozen and there for the radio, CarPlay, navigation, etc. DOES NOT WORK. No music. In my rental car. For my drives within Dallas and to and from Austin. I have troubleshooted with no success. Again, this is unacceptable. Please find a resolution.
It was a nightmare. Wasted $80 on Ubers to and from the airport and they told me they didn’t have a car for me. They should not make reservations if they are not actually reserving that car for you, it’s wrong.
