Pros: Staff at pick up were friendly
Cons: Pick up farther from airport than desirable and pick up location not clear. Unable to get charges split at drop off.
Pros: The staff was great and very friendly. All interactions were positive!
Cons: Would be nice to see exactly how much you'll be paying before you drop off your car. There are lots of little fees and add-ons that add up once you see your final statement after dropping off the car. I don't think it's deceitful, just a little more transparency during the booking process would be nice.
Pros: The staff was great. Pick up and drop off was easy
Cons: The front of the van was clean the rear of the vehicle was not clean. the rear driver side tire was bad (constant leak).
Cons: Had to walk all over the airport to find an open rental car desk and no cars were available when I tried to pickup
Pros: No one wanted to help me out ,i made a reservation because my flight was canceled and they did not want to give me a car because i was taking it to texas so they proceeded to help evry other customers with cars and then they made me wait longer for cars to come in and they had plenty of cars ,horrible experience i will not be coming back due to this and when i tried to call the branch i couldnt get ahold of no one to nake a change
Pros: Yes and pick up was just as easy as drop off.
Pros: Car was maintained. No issues there.
Cons: I arrived at 9:30PM'ish local time and the counter was closed. A Hertz agent mentioned that I can find the office people outside in the parking lot (Temperature around 40F). I didn't find anyone at the Enterprise booth, it was closed! I stumbled over the entire rental car parking lot and found an open booth. The Enterprise people happened to be there with other car rental agencies. I had to pay extra for a smaller car. Which I found ridiculous.
Pros: The staff was friendly and efficient
Cons: I had rented a compact SUV and received a stripped down bare necessity Hyundai which did not even fit 2 suitcases in the back. We drove it fir 2 days, but it was not comfortable and gave my husband a sore back. We drive it back to Enterprise to get a better car. Was charged $11 more per day, but at least the ride was comfortable. I do not know why they have the other car part of their fleet. Disappointing!
Pros: Luis was great. Knowledgeable, courteous, and professional. The car was very clean and in excellent condition. We made it home thanks to Enterprise.
Pros: Brandon eventually made things right.
Cons: Pickup took over an hour.
Pros: Staff super friendly.
Cons: There were no cars available when we went to pick up on time. This is more of a Kayak/Computer issue. Enterprise says this happens all the time with same day reservations.
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Enterprise in Tucson.
Enterprise has 11 rental locations in Tucson. Take a look at our Enterprise rental location map to find the best rental cars near you.