6.0
I was very disappointed with the customer service I received at this car rental location. The desk attendant was rude and unprofessional from the moment we arrived. When handing over the rental keys, he practically threw them onto the counter rather than providing them courteously. Throughout the transaction, the employee repeatedly made groaning and irritated noises, making us feel like we were inconveniencing him. He also applied excessive pressure to purchase the additional insurance coverage. Even after we clearly declined, they continued with comments such as, “This is your last chance to get it,” “Are you really not going to get it?” and “Did you even read over it?” The most inappropriate comment was, “Don’t come back crying if something happens to the car. It’s going to cost you even more.” This felt more like a scare tactic than customer service. I understand employees are required to offer optional products, but there is a difference between informing customers and pressuring them. The entire interaction left us feeling uncomfortable and unwelcome. I hope management addresses these issues and provides additional customer service training. When we finally picked up the car it was so dirty from the outside. Bugs everywhere. We couldn’t even see clearly out the windows. The mirrors were dirty as well. We could have gone and said something but we did not want to deal with the desk attendant again and there was no one at the car lot to be seen so we could have mentioned something. We drove out of there and took the car to the car washReviewed 2026 Jun 06
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2.0
Pre-paid for the car, was charged twice. Once for the pre-pay, again at the rental counter.Reviewed 2025 Sept 07
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2.0
I admittedly picked a dealers choice rental. That dealers choice happened to be an EV. I was driving into the mountains and needed a gas car. They charged me an extra 100$ dollars to change the car to a nissan altima. Ive rented from dollar like 15 times and after this stupid upcharge Ill just rent from elsewhere insteadReviewed 2025 Feb 18
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2.0
They didn’t have a car availableReviewed 2024 Oct 27
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2.0
They didn’t have the truck ready so they made me upgrade and charged me another $180Reviewed 2023 Nov 11
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2.0
Horrible. Wasn’t clear in the reservation that we’d get an electric car. Was only charged 77% when we got it. Can was smelling of smoke and had scratches all over the place. Chip in the window. Had to park it and get a software update for 1 1/2 hours in order for it to charge. Then had it charge for 12 hours k my to get 80% charge . Aweful. I will never rent and electric car again, and will avoid dollar/thrifty/hertz whenever possible. If they try to stick my with any damage on this car I will see them in court.Reviewed 2023 Oct 02
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