Pros: Staff friendly in Tucson, but understaffed
Cons: Very poor experience at sky harbor drop center. Not enough busses to take people back to the terminal
Pros: Free upgrade due to longer wait in line and a free trade when the upgraded car did not meet our needs.
Cons: I had to wait to give my keys to someone for drop off and let them know I had a full tank. I think they could do a more automated drop off.
Cons: Well for starters when you rent a car from a 3rd party site apparently they don’t tell you about all of the charges. That’s how they make it seem so cheap. Then when I got the car shortly there after I got a flat tire not a huge deal except that I waited on hold with roadside assistance for over an hour trying to get to talk to anyone and never got through. At the same time my fiancé was calling every enterprise (because dollar and enterprise are the same thing apparently) and all of the stores went straight to voicemail. Finally we gave up and I put the donut on (can’t even get a full-size spare) and drove back to the location that I got the car and had to swap it out for another one. This put a solid 4 hour delay in an already very very long trip with a temperamental 4 year old in the backseat. Then when I returned the car I got hit with an extra $80 in taxes and fees which according to the first receipt I had already paid. And to top it off I still haven’t gotten my security hold back...
Cons: The vehicle rented, J15, was in need of repair. There was a noticeable oil leak with oil burning smell throughout the day. The car’s transmission has slippage and shifting issues when accelerating onto the highway. The car would likely break down soon and needs repair before returning to the rental pool.
Pros: The car was clean, they found our reservation pretty quickly, car was ready to go without a delay
Cons: We payed $5/day for the next-best upgrade so we would have larger doorway to get in and out of after surgery. We were given the lowest base model. Employee at Hertz was very unhelpful and not empathetic at all, stated that unless we book directly with Hertz we cannot be sure what sort of car we will get except for a category. He also stated he had no cars of that model at this time... then we saw one two cars down from the car we rented. We felt a bit jipped ($25 extra for nothing), and somewhat blatantly so. And we didn't get the easier entrance to the car doors, unless we were to pay even more... which we were not disposed to do.
Cons: I made a mistake and reserved the car though your app for the wrong date and ended up renting a different car directly from dollar rental for the day i needed it. Funny thing is... The price was the same as the "special rate" you were offering. After calling your customer service, they said they couldn't do anything for me because I purchased the rental at your "special rate". I even proposed giving me a credit towards my next rental since I'll be traveling again this month, but was told that wouldn't make a difference because the original agreement or your "special rate" didn't allow for that. Guess that's what you get when you throw a middle man, like Kayak into the mix, things just get complicated for no good reason. I won't make that mistake again. I'll just go straight to the source and get the same price!
Cons: Still charged $55 cancellation during a pandemic that trip insurance doesn't cover. When we re-book our trip, we will use a different agency
Pros: The car was in great condition, provided excellent milage. Overall good experience.
Cons: I was very satisfied.
Pros: Drop off was super easy!
Pros: Very friendly and knowledgeable !!!
Pros: Good price
Cons: Car had hail damage and large dent in hood. No one was directing return traffic and it was a mess
Cons: Other locations in Tucson that have as good of pricing would be a benefit
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Dollar in Tucson.
Dollar has 1 rental location in Tucson. Take a look at our Dollar rental location map to find the best rental cars near you.