Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Pros: "I like the food and the service plus the entertainment on the Telvision"
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seat was OK"
Pros: "The crew was alright but there was very little leg space in the economy cabin"
Cons: "Any entertainment"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "Same crew. Really nice flight smooth and professional"
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Cons: "To fly Lufthansa some more soon. Good jo b, thank you!!."
Cons: "Notifications for Change of Boarding Gate is not very effective. It is dependent on internet connection and may lead to missing flight connection. It happened to me, in spite of the wifi connection at the airport. Some airlines would put up an electronic notification for the change at previously known Gate. It's also possible to miss Airport voice messages due to temporary impairments travellers suffer from the previous flight. You can call out a passenger for all you want and still miss passing out the message."
Cons: "Boarding from terminal f sucks"
Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Pros: "Please continue to use newer, updated places."
Pros: "Plane left on time and arrived on time Crew worked hard"
Cons: "Main issue: It was extremely cold in the plane the entire flight! Minor issue: entertainment computer did not work"
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
Cons: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
Cons: "the crew was horrible and rude"
Pros: "Everything is great,will fly more with u people"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Cons: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
Pros: "all the flights were on time, the service was wonderfull"
Pros: "Stressed out crew. No pillows."
Cons: "The business class seats is exactly like the economy seats"
Cons: "Needed entertainment"
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "I like the service and food. 45"
Cons: "I like food and service and they had things that make it different. 48.."
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Cons: "The same as above"
Cons: "the seat. not suitable for a business category"
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Got the seat that I paid extra for ,,,"
Pros: "Everything was OK"
Pros: "Landed on time"
Cons: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Cons: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."
Late arrival, no earphones, poor food
Everything was ok but toilets needs attention
Bad service from the outside office that I couldn’t reach to resolve the schedule issue. They never reply email or calls for days. But they finally resolve at the day we fly home inside the airport.
Thieves. Took my money. Cancelled the flights and now not giving it back.
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
It was so hot. No pillows were available and when asked for a blanket instead there were no blankets available as well
Pros: "Crew was very nice and respectful."
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Pros: "It was a smooth flight and the crew were nice."
Cons: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
Pros: "Being direct flight"
Cons: "Food, seats"
Pros: "On time"
Cons: "Send notifications"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Cons: "Excellent customer service."
Pros: "Seat very comfortable and service was excellent"
Cons: "The quality of the sound and image of the movie was not good"
Pros: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Cons: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Cons: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Cons: "Nice crew. Company should be rated better...!!!"
Pros: "Great flying experience"
Pros: "Enough room to sit comfortably in."
Cons: "Bathrooms were so dirty by the end of the trip. The toothpaste they gave us was so dried out, you couldn’t even break the seal on it. The ear plugs they gave out were useless. The entertainment had no movies or TV shows I liked. There was a guy next to me who overflowed his seat over into mine."
Pros: "The flight was fine, overall okay. The food was good, especially dinner."
Cons: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Cons: "Delayed 16 hours and counting. 300 passengers brought to a hotel and given little to no information. Only 2 egyptair staff members for all 300+ passengers."
Pros: "Crew was friendly and spoke English."
Cons: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."
Pros: "Good food"
Cons: "Flight delayed... Tight seats"
Cons: "The delaying of the flight for almost an hour with no obvious reason !! Not respecting other people’s schedules and no compensation whatsoever... very poor management..."
Pros: "Once on board fine..."
Cons: "Having to pass three security checks, nothing rude, but over the top."
Cons: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
Pros: "Didn't like anything"
Cons: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
Pros: "I really enjoyed when the plane LANDED at my Destination!"
Cons: "1. The plane was hot. In the Middle East they don't turn on the AC whilst on the ground. They only turn it on when in the air?!?! 2. The food was basic! I ordered the Seafood and it had 3 overcooked shrimp and baked fish. Not tasty at all. The bread was hard as a rock! 3. Boarding was like a cattle call!! Kind of like Southwest Airlines! 4. The Takeoff, Cruise and Landing was NOT bad at all! 5. I guess being an American, it was FOOLISH of me to ask for Ginger Ale on this Egyptian Flight!! 6. When I landed in Cairo, it would have been helpful to know that while going through Customs, I would need to purchase a Egypt Entry Visa fee for $25.00, but since I didn't know that, I waited in line for 20 minutes ONLY to have the Customs agent tell me that I had to go purchase one, then get back I line for ANOTHER 20 minutes!!!!!!! UGGHHHHHH!! 7. I flew on an Airbus that didn't have plug in for your phones to charge (maybe that's just a Boeing thing)."
Cons: "My reservation was 2 pieces luggage from Cairo to Kuwait and the same from Kuwait to Cairo ... when I went to the airport Egypt air told that my flight from Kuwait to Cairo just 1 piece and that because you didn’t reserve your ticket from Egypt air directly ... and that made a problem to me Thanks"
Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Pros: "Inflight entertainment"
Cons: "Leg room space."
Cons: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Pros: "Overnight accommodations and females seated together."
Cons: "Booked too late to get vegan meals."
Pros: "every thing thank you"
Pros: "smooth flight"
Cons: "Flight was supposed to leave at 11 pm, did not start boarding until 11 pm and gave no announcements and information. Sign said on time the whole time."
Cons: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Pros: "Very friendly efficient crew"
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "The dinner food was decent (breakfast was subpar)."
Cons: "We waited about an hour lined up outside of the gate to board. Then when we finally boarded late, we sat on the runway for 2 hours! This wasn’t the first time it’s happened on this flight, either! We were thirsty and no one offered us water. The flight attendants kept skipping my friend and I when they did come around, which was not often. We were extremely thirsty the entire time and when we finally were able to get up to use the bathroom and search for water, we were told to sit back down. We got tiny cups of water about three times on a 10.5 hour flight. Lastly, the entertainment selection was very small and limited."
Pros: "The timing is so accurate as well they were so fast getting everything done."
Cons: "Most of the crew are really professional but few were little bit aggressive."
Pros: "Timing perfect on time, curious crew members. ."
Pros: "On time and smooth operation."
Cons: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Pros: "Crew are always polite and attentive"
Cons: "Plane not comfortable. No individual entertainment. Poor food. Toilets not cleaned in flight"
Pros: "The food is the best I've ever had. Very friendly crew. Entertainment was also great."
Cons: "Nothing really; flight was great."
Cons: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"
Pros: "Nothing but the basics. It worked and was on time so no complaints."
Cons: "Second time in as many weeks our egyptair flight was delayed for hours causing us to miss connections. No info or help from ground staff. Horrible airline."
Cons: "It was cancelled. Spent 6 extra travel hours. Spent 3 days trying to rebook (ultimately successful)"
Pros: "Plenty of space, arrived 40 minutes sooner than expected"
Cons: "The flight attendants were a little rude. She skipped me quite a few times."
On the way in they had vegetarian options but nothing but meat options on the way back. I totally forgot to ask for vegetarian meals when booking my flight, but luckily there were enough items to get me through the flights. A wonderful flight and crew.
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Pros: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Cons: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Pros: "Flight Crew were great"
Cons: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."
Pros: "The general attitude of the crew was good"
Cons: "There should be improvement in the food"
Cons: "Always delaying, catastrophic food."
Cons: "No entertainment available. Rude flight attendants."
Cons: "No way to charge a phone!"
Cons: "Old plane. Not comfortable for a relatively long flight"
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Cons: "Waiting for customer service"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Cons: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Cons: "Did not provide special meal although I called ahead to request it."
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "Like the online check in and quick bag drop at the aiport"
Cons: "Food could have been much better with less processed foods"
Pros: "Got a free voucher"
Cons: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "Also great experience"
Cons: "Food can be improved."
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "crew was okay on board."
Cons: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Pros: "aircraft was clean and excellent condition, crew friendly"
Cons: "pre flight information unclear, changing gates and unorganized boarding could be improved."
Pros: "I did find the staff very friendly."
Cons: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Cons: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."
Pros: "Entertainment, comfort in flight"
Cons: "The crew was not too caring, and the food was really below average - same dish for lunch and dinner."
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Cons: "I used kayak to book the flight and the website provided had the incorrect web address for checking in. When I went directly to the Ethiopian airline website they wouldn't allow me to online check in. I called the agency and I couldn't be connected to anyone. I missed the physical check in by 4 minutes and no one was at the counter to help me reschedule. Really disappointing."
Cons: "security boarding in adis abeba"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Pros: "Flight attendants excellent. Flights both on time."
Cons: "Film selection could have been better"
Pros: "The plane on this part was not too bad."
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "Plane from AA to tA seats very cramped and seats do not recline."