Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Pros: "Everything was good"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "The crew onboard the flight were good and the entertainment was good"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Pros: "Services and quality of food"
Cons: "Bit warm the plane"
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Pros: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "See above"
Cons: "See above"
Pros: "Price is good"
Pros: "The crew"
Cons: "The kosher food"
Pros: "The food was good and so was the price of the airline ticket."
Cons: "Boarding was chaotic. There was no organization as to the line."
Pros: "Everything was perfect"
Cons: "More drinks less food at night flight for short destination"
Cons: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Cons: "Food, not in time."
Pros: "Accuracy in times"
Pros: "Efficient. It was a very short flight."
Cons: "Offer of Wi-Fi."
Pros: "Comfortable airplane, organized crew and fast boarding operation"
Cons: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Pros: "Plan crew , pilots , services on plan and cleaning"
Cons: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "Everything was on-time, easy, and fairly quick."
Cons: "The legroom."
Cons: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Cons: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Cons: "Disembarkation via buses. Not great."
Cons: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Cons: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Pros: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Cons: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pros: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Pros: "Accurate times"
Cons: "Night travelling"
Pros: "Nice crew"
Cons: "No tv"
Pros: "Evrything was good"
Cons: "No entertainment on that flightes"
Pros: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Cons: "Food could be a bit better."
Pros: "We enjoy flying with Aegean, very good treatment for families with kids."
Pros: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Pros: "Thanks for everything"
Cons: "Thanks for everything"
Pros: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Cons: "too many fussy babies crying and screaming."
Cons: "Its the worst airline"
Cons: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Cons: "about 50 minutes late"
Cons: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Cons: "Delay 1 hour and 20 minutes at departure"
Pros: "Great experience"
Cons: "They should work on their airport staff a little."
Cons: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Pros: "On time. Space. Great team."
Cons: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
Pros: "Friendly staff."
Cons: "Warm soda."
Pros: "Clean, smooth, on time"
Cons: "Food was not interesting"
Pros: "Checkin and boarding was fast. Short flight; only one and a half hours."
Cons: "Food was minimal."
Pros: "every thing was ferfect"
Pros: "Quick and direct flight."
Cons: "There wasn't any food or snacks. The airport was a bit chaotic."
Pros: "Clean Elegant Polite"
Pros: "cleen quiet and beutifull crew"
Cons: "I would like if you call me and I tell you. 972-508935554"
Cons: "If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US."
Cons: "I missed the flight so I don’t have any feedback."
Pros: "Crew was nice. Airplane was in a good shape."
Cons: "Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours."
Pros: "Friendly staff"
Cons: "No working movie screens and no outlets"
Cons: "Very poor company . Not recomendet . Dont fligth wuit them"
Cons: "Boarding took 3 hours"
Cons: "seat 53d has sound it the screen broken personal spot light also out of order everything is old"
Pros: "got it on time...even shorter than planned."
Cons: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Pros: "Crew was great, the rest was average"
Cons: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Pros: "All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez"
Pros: "The flight went out in time, and the suitcases arrived quickly"
Cons: "The plane was very crowded"
Pros: "it was an amazing flight one of my best"
Pros: "Cheap prices"
Cons: "Air Europa is is budget airline, and things you expect to not always work. I could not check online, because the web site did not work. When checking in at the airport, I paid extra for exit and bulkhead row seats for my family, after which the agent told me that the seas were in different parts of the airplane. The agent was not willing to refund the money I paid and give us ordinary seats. Apparently, with Air Europa, money goes only one way. Still, cheap, so may be attractive."
Pros: "I loved the selection of movies and games. I was surprised to get two meals, both dinner and breakfast; the food was good and appreciated."
Cons: "Boarding was a little confusing, but I was happy to get on the plane and have space for my Carry-on"
Pros: "Jenerous Leg space, free 23 kq suitcase"
Cons: "Minimal service, but OK for low cost flight"
Pros: "The staff was very friendly"
Cons: "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"
Pros: "One time"
Cons: "I had to pay $150 extra per flight to check one bag. This was not clear from the booking site. The food was terrible."
Pros: "Short and fine."
Cons: "No water on board for drinking unless you buy it. Thats a first. And no food."
Cons: "It was a low cost flights but I wasn't aware of that, do there was no service. There wasn't a lot of space between the seats row."
Pros: "The airplane clean conform"
Cons: "No beverage not even water or snack nothing there are some basic things that the airline should supply water or a cookie something basic minimum yeah charging money for"
Cons: "A small child was allowed to be in business class and disturbed me during the flight. I thought small children are not allowed"
Pros: "Crew was great, however boarding could be improved. Too many checks and waiting to board."
Cons: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
Cons: "I'm curious with Air Europa for not thoroughly detailing me at the time of booking about the extraneous and very unreasonable check-in baggage fee for €60!! For checkin in 1 bag at the counter! The website was deceptive in its wording with 1 baggag is free and the rest has a fee. Therefore, i understood that i didn't have to purchase a check in luggage fee. That right there is living expense that I depended on for my trip. Thanks Air Europa! The check-in agent and another Air Europa representative at the Madrid airport did little to anull my fee that I felt mislead about. That was terrible customer service! I tried to give my flight a chance, but the touch down landing was probably one of the worst jolted sloppy touchdowns I've experienced. I looked around to see other's surprised reaction. I don't know of how Air Europa stocks or current state of economy are; but after dropping €60 for 1 checked in luggage, I'd expect a free beverage or light snack provided. Even the hot tea was €2.50. Im not happy and warning other's not to use this airline."
Pros: "They left on time and arrived on time"
Cons: "Not much order in the boarding."
Cons: "I am a skyteam member and have platinum status with delta and prior to leaving for my trip I had contacted air europa with my skymiles number and was told baggage was included. Upon arrival to airport my status was ignored and I was refused when asked to speak with a manager. I ended up having to pay 60 euros in baggage fees and then was not allowed to board as sky priority despite showing the airline my status."
Pros: "The boarding was fast and flight left on time"
Cons: "The crew was not very attentive. We asked for cup of water several times until they finally brought it. They gave us the feeling that we are bothering them..."
Cons: "Entertainment selection limited"
Pros: "Everything worked reliably (with one exception). The flights actually arrived earlier than expected. A plus."
Cons: "The audio in the in-flight entertainment system did not work (at all). A minor annoyance overall, since you usually sleep on overnight flights anyway."
Pros: "Muy atentos el personal, rápido proceso de check in bordin pass el avión el vuelo, la puntualidad."
Cons: "Food was paid although it was not a surprise. We did not have anything so can't really judge here? No onboard entertainment."
Pros: "Boarding was delayed by almost 2 hours and the reason given in the terminal speakers was "due to a crew change". This delay was ignored by the captain and crew upon boarding the plane 2 hours later. Even a simple apology would have been nice. The crew seemed a bit tense and the service was ok, not more. Some symbolic compensation would have been in place."
Cons: "The flight itself was OK."
Pros: "It was an ok flight."
Cons: "The line at the airport, there were no tv for movies or entertainment of any kind (besides paying for an iPad or internet), and the chair didnt laid back."
Cons: "The ads! No food. Nice new plane though!"
Pros: "Great price to value ratio, attentive crew, good food. Wifi available."
Cons: "Older panes with no phone jack charging options. What's the use of Wifi if your battery runs low or dies. They have charging ports in Business Class. I don't remember the last time I was on a plane with at least phone charging ports."
Cons: "Gave conflicting answers and slow status updates when the flight was rescheduled the next day, handled communication of rescheduled connections very poorly. No one, either at the gate or back in Spain, seemed to know what was going on. Will never fly with Air Europa again."
Cons: "Website not working. I had to call and was sent a PDF boarding pass without a barcode. I ended queuing at the checkin counters again."
Pros: "Crew were simpatico and attentive. Seats OK, but not lie flat, Food was fine althoug not excellent. Good price for a business class MAD SJU."
Cons: "Boarding in Madrid was horrendous. After asking us to board the plane then held us in the "chute" standing up for 1/2 hour. Could have waited inside the terminal seating down! Entertainment in business was from the last century - no individual screens. An Ipad was handed to us resulting in a bunch of cables surrounding us through the entire trip."
Cons: "Food can be improved"
Pros: "Lunch (TLV - MAD) was excellent Breakfast (MAD - TLV) was horrible! Plane was clean and new."
Cons: "Space between seats is minimal. Over 1.80 m' may suffer."
Pros: "Great prices without feeling herded."
Cons: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Pros: "Service.. The crew where really kind and always doing there best to make you feel confortable."
Pros: "The length of the flight. The crew was very polite."
Cons: "The airplane was old, the food was OK for breakfast but the dinner was bad. The check in app didn't work properly and I was not able to get the boarding pass of the seat I wanted. It isn't a direct flight, there is a 2 hours stop in Asunción and you have to take everything with you like you were changing planes. They should allow to leave stuff one the plane. Also, be aware that 50+ HK seats are reserved for the crew, I selected one of those in the outbound flight and they changed me to another seat that was near the toilet with no window. A really bad flight."
Pros: "The flight was on time - most important! The service was good, although I wasn't hungry so didn't eat the food. Seat was comfortable enough, no complaints!"
Cons: "It was a bit warm in the plane"
Cons: "The flight was delayed 2 hours"
Pros: "The airplane was amazing brand new!"
Cons: "The crew was ok, I wanted to give her a glass of water I didn't want to drink and she refused and told me I had to wait because she was busy... Then she never came back, so I had to drink it anyways to avoid it from splashing my neighbor. Another crew member was kind enough to bring me chamomille because I wasn't feeling ok so some crew members were really nice others really dissapointing"
Cons: "The loading process could have been clearer, there were lines for zones 1 and 2 but none for 3 till I pointed it out. By the time I got on board a cranky old man was in my seat and there was limited overhead storage availability."
Pros: "Friendly crew"
Cons: "Our luggages were late for two days in both ways! Surely they have to do something about this"
Cons: "everything ground crew lazy and not polite no space at all in the plane, night flight, talking too much during the flight"
Cons: "No food, only water, no entertainment"
Cons: "Plane was smaller than what I thought it would be."
Cons: "The boarding process. Had to sit on a bus on the tarmac for a long time before getting shuttled to the plane."
Cons: "Flight was delayed for no apparent reason, very delayed."
Pros: "The flight was quite delayed and staff were unfriendly; e.g. asked for a glass of water and kept being told later"
Pros: "FRIENDLY BUT NO HELP WITH WHEEL CHAIR."
Cons: "COULD OF HELPED GETTING ME MY WHEELCHAIR. NEVER DID GET ONE, EITHER BEFORE OR AFTER THE FLIGHT, EVEN THOUGH IT WAS REQUESTED WHEN TICKET WAS PURCHASED."
Cons: "Did we leave on time? ...No Was there enough overhead space? ...No Was the landing smooth? ...Oh gosh, heck no Did I arrive at my destination alive and with my bags? Yup! Was it cheap? You bet it was!"
Cons: "Old plane, not terribly comfortable. Everything else was fine."
Pros: "The crew was friendly and attentive but really hard to understand"
Cons: "The airport was not well organized some parts very unattractive and lots of walking. The boarding process with the automatic check in was inefficient requiring so many staff. Requiring another security check before boarding seemed redundant and disorganized. Bathrooms were not convenient"
Cons: "Worst service ever! The staff is super rude."
Pros: "They delivered us to Helsinki"
Cons: "Our bags didn’t get delivere, they promised them tomorrow afternoon however our flight is tomorrow morning! One again opposite ends of the plane for my wife and I."
Cons: "Luggage is 35 euros and one was lost. Temp onboard was hot. Had to pay for drinks"
Cons: "Plane malfunctioned"
Cons: "Failed to deliver luggage to Warsaw upon arrival on Wednesday.. Had to submit a claim upon arrival. Thursday morning still waiting for status of luggage which apparently remains in Prague."
Pros: "Once the flight took off, it flew to Prague without incident."
Cons: "Got charged 35 Euros for each checked bag. Did not expect it. Flight was 45 minutes late taking off, with several gate changes. Luggage at end took more than 1/2 hour to reach baggage claim. From arrival at airport at about 11 am until baggage delivery around 6:30 pm we were involved in problem solving, and moving from gate to gate and waiting for boarding, waiting for luggage. Exhausting, and no apologies along the way."
Cons: "flight was delayed about 3 hours, without any explanation. company gave just glass of water on board."
Pros: "Good flight, on time"
Cons: "No refreshments, not even plain water"
Pros: "Checking in and security at Prague was excellent. We didn’t use any entertainment or food/drinks on the flight"
Cons: "Carry on bag with wheels wouldn’t fit in their container because the wheels are not flexible. Was off by 2-3 centimeters and they wouldn’t let us take the bag on."
Pros: "Not much"
Cons: "Delayed considerably"
Pros: "Had to pay extra for.luggage and they make you fit your carry on in the sizer unlike other airline companies, it's as if they are hoping your carry on does not fit so if you have pay $50usd per check bag"
Cons: "I wasn't offered anything, not even some water."
Pros: "Sky waitresses kept serving drunk Danish customers. Very unprofessional."
Cons: "Had to throw two pairs of cheap $10 boots away or pay another €35. they considered my backpack the carryon, my small purse the personal item. I could’ve easily crammed all this in front of my feet. They rose a big stink"
Pros: "The cheap fare was great. Landed on time."
Cons: "Be aware that for the cheapest fares, you are allowed only a small carry on. ANY other baggage is at least €30 extra. And don’t expect anything like a drink (no coffee, no juice, no water). You pay for that too."
Cons: "Same flight when booked directly had a different baggage allowance, and the fare difference did not make u for the additional baggage...."
Cons: "No free drinks of any kind."
Pros: "Very friendly"
Cons: "70 mins late which isn't too bad. It was really foggy & once aboard they did let us know why and apologized. Nice piloting too."
Cons: "Did not know we would have to pay to check our bags!!"
Pros: "Left on time, all went well"
Pros: "On time, friendly staff"
Cons: "Small seats, no entertainment mand food service"
Pros: "Great service Good flight"
Pros: "Nothing. It was the worst airline experience I have ever had."
Cons: "We were charged 90 euros for two bags that are considered carry on bags by every other airline. We felt that we were robbed at the gate and taking advantage of. we were forced to check to carry-on bags and then charge double of what any airline in the United States charges to check a bag. One of the women at he gate who worked for Czech airlines was very rude to us and to other customers. To add insult to injury, when we boarded the plane we were told that we could not get a glass of water unless we paid for it because we were riding in the economy section. We have traveled around the world for the past 45 years and had never encountered an airline that did not even offer its customers complementary glasses of water. I felt that we had been taking advantage of at the gate. I had never been on any airline where they would not give a glass of water that was not paid for. I have never been on an airline with such little class. Some of my family members are planning to visit Prague in the spring. I will tell them and everyone else I know to avoid flying with your airline.We felt that we were robbed at the gate and taking advantage. We are thinking of hosting our daughter's wedding next praying in Prague. We are expecting 80 to 100 guests to come to that wedding. If our daughter decides to have her wedding in Prague, we will be telling all of those potential customers to fly air France or some American airline and to avoid the Czech airline. I found your airline and your service to be worthy of a zero"
Pros: "No frills. On time."
Cons: "No frills."
Pros: "Quick flight to an excellent airport in Prague"
Cons: "Milan Malpensa airport is not well kept up"
Cons: "The flight was 2 1/2 hours delayed. I don't like district baggage policy."
Pros: "Short flight from Prague to Paris"
Cons: "Flight was delayed"
Pros: "On time. Easy to deal with."
Cons: "Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later."
Pros: "Everything worked smootly, people is very kind."
Cons: "Not even a glass of water."
Pros: "I cant think of anything that stood out from my CSA flight"
Cons: "I had absolutely no benefit from being a Gold Medallion. Disorganized boarding in Moscow."
Cons: "Bagage extra chrge. Plain water cot 2 euros"
Cons: "Be carefull about luggage extra charges. I booked with luggage but still had to pay 35 € each way, so my good value dissapeared with 70 € extra on top of the ticket´s cost. I dont ´t think it is CSA, it is the agent- I booked through Kayak. I am going to take it further with them. The CSA flight was good, no refreshments on the board. On time, fast luggage unload."
Pros: "Everything except size of restrooms on plane. Everyone from check-in to landing were very professional and polite."
Cons: "Size of restroom on plane."
Pros: "We got on and our bags made it even though we were running late."
Cons: "I don't like having to pay for something to drink. No soft drinks, not even water."
Cons: "The flight was so hot passengers were sweating through their clothing. In addition, the seats were so small you had 8 inches between the person in fronts headrest and your face."
Cons: "Baggage fees were too high"
Fly Dubai really need to communicate better with the customers when there is a problem.
Pros: "Nothing to be specific"
Cons: "Things need to be improved 1. Boarding 2. Flight delayed for 40mins 3. Seat comfort is not good"
Cons: "Seat was very nice for me this time"
Pros: "The board ling was smooth"
Cons: "The crew where stressed I guess, no smilling no proper communication, we stayed in the plane for more than 20 mins just to open the doors after complete stop because there was a delay on bringing the stairs The food was extremely cold , and the aircraft was so cold and they didn’t offer blankets or even headphones"
Pros: "Crew was great!"
Cons: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."
Pros: "Staff broke my kids stroller"
Cons: "No blankets on the flight no headphones no bassiinets for little babies"
Cons: "Need more spacing between seats"
Pros: "the flight was pleasant and the airport terminal was empty. Pure joy."
Cons: "FlyDubai has really uncomfortable seats!"
Cons: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Pros: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Cons: "Nothing really."
Pros: "Very pleasant crew"
Cons: "No leg spaces even for children. You can’t get even one glass of water for free. Pay or die."
Cons: "Flydibai changed the flight hours. The new layover in Dubai was 11 hours instead of 4. They refused to provide free hotel. It was disappointing."
Pros: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Cons: "Late flight!"
Pros: "Staff was great. Smooth flight"
Cons: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Cons: "Lack of luggage access"
Pros: "We got to sit in the front"
Cons: "The flight was delayed more than two hours and there were no TVs on the plane"
Pros: "Nothing to mention here."
Cons: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Cons: "Food cant book in gds-economy class"
Pros: "There on time"
Cons: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Cons: "no screens bad AC bad food"
Pros: "Awesome experience from manchester to dubai on emirates,outclass flight/crew/journey"
Cons: "Horrible transit in dubai,they keep taking you around in buses where u hav to stand in a bus to upto 40 minutes at a time,ridiculous,Terminal 2 in dubai is a shame,crowded like a bus station,And fly dubai planes have zero leg room"
Cons: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Cons: "cheap budget flight very surprised Emeritas would use v this for the second leg of the flight plane was old and tired and for a 5 hour flight no food or drinks supplied very poor quality would avoid in future"
Pros: "We are arived safe"
Cons: "The attitude of the crew it was bad and the comportment very ignorant"
Cons: "Must pay for in flight entertainment...screen also did not work even when offered to pay 11 us to watch movies"
Pros: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Cons: "The tv didn’t work and the seats were not comfortable at all."
Cons: "They have charged a fortune from me to carry my regular luggage . They said I could have purchased the luggage ticket as well . this is I'm hearing for the first time ."
Pros: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Pros: "تعامل موظفين المطار وفلاي دبي. المقاعد جداً سئه مقابل المبالغ المدفوعه خدمات العفش هي اساس الرحله الاختيار لابد ان يكون صحيح"
Cons: "لا شي"
Pros: "Frequent trips"
Cons: "Comfort, no service, not even tap water!!!!!!!"
Cons: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Pros: "On Time Arrival although we experienced a late departure"
Cons: "Passive agressive crew Entertainment system did not work and the screens do not turn off which made sleep impossible and the glare was a great discomfort when the lights dimmed."
Pros: "Excellent service all around, much better than the Air Asia experience. Excellent complimentary food packet was a surprise."
Cons: "Entertainment system is a mess. Even if paid service, the touch screens do not work and worse, they are energy inefficient with the screens HOT to the touch. Doubt they make any revenue to recoup the investment."
Cons: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Pros: "Absolutely nothing,"
Cons: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
Pros: "The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport."
Pros: "I got to my destination on time."
Cons: "The cramped, uncomfortable seats. The cold, non-engaged staff."
Pros: "Cheap flight"
Cons: "Very uncomfortable"
Cons: "50 minutes delay as always!"
Pros: "This flight though it does not have the reclining/bed seats was such a relief after the previous Emirates flight. The crew were so incredibly nice and helpful."
Cons: "No reclining/sleeper seats in business class."
Cons: "They failed to alert me that my flight was overbooked and that I would be moved to the next later flight. Need to sort out an sms or email alert system like other modern airlines."