Cons: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Pros: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Cons: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Cons: "Nothing."
Pros: "Food was good. Flight attendants were good."
Cons: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Pros: "Nothing"
Cons: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Pros: "Crew did a great job making up time for late start"
Pros: "The Lufthansa flight from Charlotte to Munich and then toMumbai was excellent. Punctual, Food and the Service was good.the"
Cons: "The Air India did not transferred my luggage when I reached there midnight. The Air India Ticket counter opened at 2:30 AM only then they booked my luggage to Bangalore. The luggage was handled very poorly and they broke my Golf Carrier which I bought for $350 in September of 2016. The Airlines wanted to settle for $15 compensation."
Pros: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Cons: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Pros: "The Lufthansa crew is always wonderful as always."
Cons: "screaming and kicking child behind my seat, with no way to "escape". I had a severe cold and that was certainly not something I needed, I tried to get some rest, but that was impossible. The seats are getting smaller and smaller, hardly any legroom whatsoever. Also, what I had planned on bringing on the aircraft as carry on (which was my work equipment, tablet/printer etc), I had to check in as luggage because it was "overweight" meaning more than 8 kg and pay ADDITIONAL $200 (in addition to the $100 I already paid for one suitcase). I've seen many passengers with "heavy" carry on, which they were apparently allowed to bring into the cabin without any problems. I had never had to pay for any carry on, and I am seriously considering using another airline for future business travel."
Pros: "The crew was good given the challenges of a delayed flight"
Cons: "They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine."
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "On time. Jet rather than a turbo-prop plane. Quick flight."
Cons: "Somewhat haphazard boarding. Not even a cookie for a snack."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Left on time. Good flight. Good crew and decent plane.
Improve the food When a baby cries for 7 hour out of 10, a crew member should be willing to try to assist The toilet was very dirty after a few hours
The food and wine were the worst I have ever had in business class. Also the service level was poor
Although had to spend night in Toronto because of delays and missed connections I was well looked after.
The window seat had no window. We usually take aisle seats but my daughter likes to look out of the window. It would have been nice to know at least.
The female crew member was rude and dismissive. The male crew member was good and positive. At lease we got a tiny bag of pretzles on this flight. (Only drinks on the domestic connection). The plane was so small and old, some of the overhead compartment doors were broken off so made for less storage. But the plane worked and got us to and from safely. Boarding was ok, but it took them a long time to get all the baggage to fit u der the plane. Then they had tp go back in to rearrange the baggage to balance the plane. It made us even later at the destinTion and a number of passengers missed their connecting flights.
Cons: "Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues."
Pros: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
Pros: "Very good plane, comfortable and new. Food is okay but they were short with all the options (the back of the plane had no option for dinner due to lack of meals)"
Cons: "The crew were nice but lazy. Whenever someone called them through the chair system they just ignore the call. After a few time I tried to call them I just went to their area to ask things."
Pros: "The flight was so not packed. There were rows and rows of empty seats. I had a row to myself to sleep on, it was amazing."
Cons: "Food wasn't great. Especially breakfast"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "Crew did the best they could."
Cons: "Flight was repeatedly delayed and until it became impossible to make my connection. Everything is rebooked and I haven’t left yet."
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Pros: "New plane"
Cons: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
Pros: "Flight entertainment Comfortable seats"
Cons: "The crew was not very nice. The electric plug didn't work"
Pros: "Flight was delayed and Captain explained reason as Newark Airport Traffic Control. Further delay was experienced after taxiing and Captain kept us informed. Seats were marginally ok and flight crew was attentive. Had a soda and a small bag of pretzels. Overall, it was an ok flight."
Pros: "Nothing!!!"
Cons: "Our flight from Charlotte to Chicago was horrible!!! It felt as if a trainee was flying our plane. Landing was so bad that I threw my feet onto the back of the seat in front of me to brace myself for landing."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "Flight attendants were friendly."
Cons: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Cons: "Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful."
Pros: "The service and the smiles of the team. Very professional pilot."
Cons: "The food...very bad."
Pros: "Professional security and interviewers, best in the world."
Cons: "Dated entertainment systems, few choices for films. Earlier food service is better for a late flight."
Cons: "Hi I ordered a flight at the Kayak site with a suitcase. And when I got to the talk they told me you had to pay for the $ 70 suitcase. When I bought the flight ticket on the site I paid for a suitcase but at the desk they did not see it and I bought to pay again"
Pros: "The crew was amazing, the plain was great, the food was tasty."
Pros: "crew always gives a feeling of getting home price was good"
Cons: "seems like an old airplane (quite consistent with previous flights :( that might be the reason for taking off about 90 later? - overhead light did not work ("yes we already know about it") - entertainment set did not work properly - food is very mediocre and the same (i don't care that much about it if other things worked well.)"
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"
Pros: "Check in process in Prague is terrible. Ground personnel at checking desks were rude and not accommodating."
Cons: "Check in"
Cons: "The online check in was very inconvenient, the site was slow, the reservation couldn't be found, the seats couldn't be chosen. On the inbound flight I managed to check in after numerous tries, on the outbound, couldn't check in at all. The flight was delayed for an hour while we were already in our seats. The staff was unorganized and inattentive."
Pros: "New plane with a great entertainment selection but I think the leg room is becoming less with each new plane. Musical seats —if you’ve flown ElAl before you know what I mean—was annoying. Flight crew seemed to disappear for a while. No response to the call button for over 5 minutes so I walked to the back of the plane where all flight crew seemed to be congregating to get a glass of water. When crew was around, they were very pleasant ."