Daily cleaning, installation of cabin HEPA filters on flights from the Czech Republic to Tel Aviv
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Scores according to KAYAK customer reviews
Cons: "One hour delay"
Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Cons: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "flight delayed by more than 1 hour"
Cons: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pros: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Cons: "I liked everything"
Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pros: "Flight Attendants very good"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"
Pros: "company gave out free drinks and snacks"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "Every thing."
Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."
Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"
Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"
Cons: "Rude crew, not organised work , not enough space for legs"
Cons: "I had to make my own way home from Manchester.. plane diverted due weather."
Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."
Pros: "Leg room and reclining"
Pros: "free breakfast great staff"
Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."
Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Cons: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pros: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pros: "Can't say that I liked anything at all."
Cons: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pros: "comfy seats and a breakfast thrown in !"
Cons: "not much"
Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"
Pros: "Good price, comfortable seats, nuce food and candies"
Cons: "No online check-in. 1 hour waiting for nothing."
Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pros: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Cons: "Not applicable"
Pros: "The crew is very good"
Cons: "The back of the plane was very hot."
Cons: "Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful."
Cons: "Not comfatable very basic food"
Pros: "Check in and security process are far from being nuce and effective"
Cons: "The crew in prague airport ( NOT Elal crew members ) were horrible ! They made people pay for carry ons- even though it was under 8 KG , and the size was the correct size..."
Cons: "High cost, no seat allocation at check, extra money for a small beg"
Cons: "Neither you nor pric line mentioned the fact that the return round of a round trip ticket did not include luggage disgusting."
Cons: "I never flying with this two company"
Cons: "I ordered and paid for one backage to send and I was asked to pay becuse was not updated"
Pros: "General average service"
Cons: "Food was below standard and service was passable"
Pros: "Land hostess were a lot more helpful and experienced"
Pros: "Nothing in particular"
Cons: "Check in process. Seat broken,"
Pros: "Check in process in Prague is terrible. Ground personnel at checking desks were rude and not accommodating."
Cons: "Check in"
Cons: "The Czech staff was rude, unpleasant and aggresive. There was no reason for the behavior. I felt bad"
Cons: "Pricy luggages fees"
Pros: "Excellent condition excellent comfort"
Pros: "All bad"
Cons: "They called themselves UP and gave zero service on board"
Cons: "Small airplane. Ugly entertainment system made in 80s"
Cons: "chairs falling apart, an 1.5 untl coffee arrives and then it was cold."
Cons: "To pay extra for the hand bag = $80"
Cons: "The check in lady in Prague was abrupt and rude. Unnecessarily so. But the service was good. The plane a bit old and toilets not very clean."
Pros: "Nothing, The "ground team" was busy of how to get an extra fee for the luggage."
Cons: "The first time ever that I, and my pregment wife (on the fifth month) was told that a backpack is counted as a suitecase - and that we have to pay an extra charge because we have 2 "trollies" and one backpack."
Cons: "No check in reminder No room They cant handle all the trollys of people who dont want to pay for the check in. Fights while boarding."
Pros: "The overall atitude"
Cons: "long lines delays lack of communication about delays"
Cons: "מלבד זאת שיצאנו בחצות וחצי במקום בעשר כפי שתוכנן, דבר שחייב המתנה ארוכה בשדה תעופה, בטיסה עצמה הדליקו וכיבו אורות באופן רנדומאלית. לא נתנו לקרוא ולא נתנו להרדם. החיילים רצו ועברו בפרוזדור כמו פילים בחנות חרסינה."
Pros: "Leaving in a timely manner. The flight experience is more or less what you would expect from a low-cost line. The crew is friendly."
Cons: "The flight is advertised as El Al flight, but actually is an UP flight, meaning the ticket price does not include luggage. Come to find this 3 days prior to the flight, months after ordering the ticket, meaning additional $140 to the flight cost, which most certainly was not worth it. Besides little leg room, the seats are very narrow, and were enough for my wife, who is quite a small person, but not good enough for me, a fairly average man."
Cons: "Check in is in a different terminal than actual gate. Yiu muat fake a bus after check in to a different terminal. Its was a nightmare. Suitcase didnt came as they nust hadn't loaded half of the passengers luggage. We arrived to prague with no warm cloths. Tgey gave us bad service all along. Better to pay a bkt extra and fly with some one else"
Cons: "The security is ridiculous. They discriminate all non Jewish passengers and have no respect to people that live in Israel."
Cons: "My replacement laptop battery was removed from my sent luggage with a letter that I can retrieve it at the Zurich airport. I was later informed that I could have carried in my hand luggage. If so, why wasn't it delivered to me on board / or asked me to claim it. So I am without a battery, and out of pocket $40. How am I to be compensated or have my battery returned"
Cons: "Crew at the check in were rude, would not let us return the same handheld suitcases we came with, required we check them in, one which they did let us take was required to be measured again with the "cage" at the gate. The temperature on boath flights was very high even with max airflow. We were not allowed to bring abroad bottled water which we had bought at the duty free at the airport, and the aircraft chair would not recline and was extremely crowded with almost no leg space. Will not recommend!"
Pros: "Never flying with those amateurs again!"
Cons: "Too long security Very crowded"
Cons: "You don't offer food for vegan people!"
Cons: "Crowded plane"
Pros: "Чёткости процесса. Все можно было найти в интернете. Постоянно дублировать информация на почту и в телефон"
Cons: "В Борис поле и БенГурионе были очереди. Но это не проблемы Эль Аля"
Pros: "All was good"
Cons: "The boarding time kept on delaying all the time."
Cons: "time table was created to keep it it is not working with elal"
Pros: "Fish meal"
Cons: "Pasta bolognese meal"
Pros: "That there were sandwiches and refreshments served. The plane was operated by Travel Services. Great staff."
Pros: "It was the first time that even for the cup of coffee you pay. The next step is obviously that you pay also the cup of water?"
Pros: "Nice comfortable temperature newspaper Pita and Humous"
Cons: "No entretaiment"
Cons: "The landing was the worst I've experienced! I had nasia & when we went to the terminal I had to go to the bathroom and threw up!"
Pros: "Все !"
Pros: "the flight was smooth, on time polite staff, and helpful over all I would use them again"
Cons: "I really hate flights that I when I leave the plane I need to walk down a set of stairs ( in Tel Aviv) it was lucky I didn't have a suitcase carry on to take down the stairs also I did not know I would be charged 10$ if I did not do early "check in" on line which was in Prague ..."
Pros: "Great service! Great seat!"
Cons: "everything ground crew lazy and not polite no space at all in the plane, night flight, talking too much during the flight"
Cons: "The landing at CDG"
Pros: "NO HELP WITH WHEEL CHAIR"
Cons: "NO HELP WITH GETTING WHEEL CHAIR"
Pros: "Prague airport"
Cons: "Did we leave on time? ...No Was there enough overhead space? ...No Was the landing smooth? ...Oh gosh, heck no Did I arrive at my destination alive and with my bags? Yup! Was it cheap? You bet it was!"
Cons: "Failed to deliver luggage to Warsaw upon arrival on Wednesday.. Had to submit a claim upon arrival. Thursday morning still waiting for status of luggage which apparently remains in Prague."
Cons: "Worse airlines in new I've ever seen"
Pros: "Not much"
Cons: "Delayed considerably"
Cons: "Very small aircraft"
Pros: "Was absolutely on time"
Cons: "All staff and crew very rude and unhelpful . Worst I have come across in my over 100 international travels"
Pros: "On time great service"
Cons: "The staff at the Czech Airlines were not friendly at all."
Cons: "Onboard refreshment has to be paid"
Pros: "Bigger seats, not so crowded."
Cons: "Think your charge for luggage is too high."
Pros: "On time, friendly staff"
Cons: "Small seats, no entertainment mand food service"
Pros: "Easy check in and friendly staff. Clean airplane and good seat pitch."
Cons: "Stewardess lack of customer help and none on-board entertainment"
Pros: "Roomy seats"
Cons: "Delayed boarding, charged baggage fee for carry-on, expensive baggage fee ($43), long wait for luggage upon arrival, no snacks/beverage"
Pros: "Check-in process was a breeze!"
Pros: "On schedule."
Cons: "Baggage policy is confusing, staff is rude."
Cons: "crowds before boarding"
Cons: "It was last uncomfortable seat, but not the last free one."
Cons: "Flight was delayed - but no info whatsoever (even if there were agents at the gate) sitting in the plane again waiting - no info. really horrible customer service"
Pros: "on time"
Cons: "Food offered for purchase was horrible."
Cons: "Right time"
Cons: "Mandatory €30 bag fee"
Pros: "We got on and our bags made it even though we were running late."
Pros: "Cheap tickets with great service. Highly recommend"
Cons: "They lost my luggage!!!"
Pros: "Very smooth operations"
Cons: "No comments"
Pros: "As with the other European airlines great service."
Pros: "It got me there"
Cons: "Have to buy food and charged for bags."
Cons: "No free sodas."
Cons: "Squeaky brakes Turbulence No complimentary snacks"
Pros: "Leg space"
Cons: "Delay, rude staff, changing rules on the spot."
Pros: "Cheap Airline without the "Cheap" feel. Everything from check-in to landing went smoothly."
Pros: "My luggage was stolen at Kiev airport after check in. Luggage lost!!!! You need to warn people about Kiev airport. Many people appearances get their luggage stolen by airport personnel"
Cons: "Kiev airport staff are stealing suitcases be warned. Plan to sue the airline and the airport"
Pros: "All perfect. No further comments."
Pros: "The food they served was good. You got more value than what you pay for. It waa more than I expected than a budget airline."
Cons: "I didnt like couldnt print both bording passes at starting point. When in Prague, it was confusing to get the boarding passes printed."
Pros: "i'm alive"
Cons: "it was delayed and the jet was older than my grandma!"
Pros: "Very easy and the price was right! Thank you for making my trip around Europe more comfortable and easy!"
Cons: "Very slow check in for economy class. 40 minutes in line."
Pros: "Flight left on time and left early"
Cons: "Endless sales in cabin of duty free items"
Pros: "The staff"
Cons: "Going on time without delay, more staff to avoid long lines"
Pros: "the leg room was fine"
Cons: "the getting to the airplane and from the airplane after landing can be better by using more busses"
Cons: "50euro check in fee was awesome"
Cons: "Entertainment online"
Cons: "Entertainment online"
Cons: "Improve comfort in meetings and more space .."
Cons: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Pros: "The crow was very nice the flight was good"
Cons: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Pros: "The price of the ticket was cheap..."
Cons: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Cons: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Pros: "Fly on time"
Pros: "it was 1 hour flight so it was really great"
Pros: "We made it."
Cons: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Pros: "That the place reached safetly to its destination"
Cons: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Pros: "It arrived to its destination."
Cons: "Extremely long lines from start to end (bag drop off, security, passports, line to boarding etc), plenty of long walks from one line to the other. Everything cost extra charges, we had to add a non négligeable amount, in order to be seated with the kids, to have our boarding pass printed. A tiny bottle of water cost 3€. No entertainment whatsoever. Seats are uncomfortable."
Pros: "price boarding"
Cons: "flight delayd luggage delayed seating random"
Pros: "Price - That is All"
Cons: "Delay, Checking, Plane is Old and Seats do not Recline, Children Screamming, etc"
Cons: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Cons: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Pros: "Absolute nothing!"
Cons: "An hour delay for take off, we were trapped in the plane"
Pros: "Arrive 5 minutes earlier"
Cons: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
Cons: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Pros: "Price. Timetable"
Cons: "Seats. The fact they put everyone in a deferent row"
Pros: "Literally nothing"
Cons: "Delays and lack of clarity and updating"
Pros: "price, schedule, staff"
Cons: "the inconsistent carry-on bag policy which changed from the time of ticket purchase and forced us to purchase a 'premium' add-on to our ticket in order to be able to take our trollys on board. not professional."
Pros: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Cons: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Pros: "I can't think of a single good thing in that experience"
Cons: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Pros: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Cons: "two roads with Ryanair, each time delay of about one hour"
Pros: "the cost"
Cons: "Boarding was late in 30 min."
Pros: "The price"
Pros: "Made me pay 50 euros for a small trolley that was a bit above the requested dimensions though it fits well to the over head bins. Apart from this - nice crew and a pleasent flight"
Cons: "Too tough with measuring the trolkey bag. On the eay from my homeland ww had no challenge with the same bag"
Pros: "Flight was quick and easy."
Cons: "Boarding process was a little slow."
Pros: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
Cons: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
Pros: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
Cons: "The crew was loud (flight related issues)"
Cons: "Terrible customer service."
Pros: "No panic"
Cons: "Bad job with customers. Sorry."
Cons: "The sits"
Pros: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Cons: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Pros: "i love ryainair"
Pros: "Friendly Staff"
Cons: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Cons: "the worst ever!!!"
Pros: "Flight was smooth, plane was comfortable, staff very nice"
Cons: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Cons: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Cons: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Cons: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Pros: "Crew amazing .. seats not comfortable"
Cons: "Delayed boarding .."
Pros: "On time"
Cons: "Food abd more comfort flight"
Pros: "The crew was fine."
Cons: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Pros: "Evry think"
Pros: "Easy check-in with great allowances for hand baggage and checked baggage."
Cons: "Flight was delayed slightly but probably not the fault of the airline."
Cons: "seats are not comfortable at all"
Cons: "Unexpected Flight Cancelation; zero assistance replacement, alternative flights, overcharging baggage, no refunds despite flight cancellation, disappearing of Pegasus staff instead of assistance, no assistance when calling headquarters, stranded for days w no help on site nor by phone, deferring to third party vendor"
Cons: "They stole my money"
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Pros: "Getting off the plane"
Cons: "Not enough leg room for the over 6 footers"
Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Pros: "On schedule"
Cons: "No drinks offered"
Pros: "good crew."
Cons: "very not comfortable chairs"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "Crew members are very rude"
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Cons: "See above"
Pros: "Way and take two taxi Please write in the mail In big laters the terminal"
Pros: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Pros: "On time"
Pros: "clean aircraft"
Cons: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Pros: "Flight was on time and luggage arrived. No problems!"
Cons: "We didn't get a glass of water. Shame on you"
Pros: "No problems at all, everything was OK and most important, on time"
Cons: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."
Pros: "The cappuccino"
Cons: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Pros: "Seating is comfortable enough with sufficient leg space."
Cons: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Pros: "Flight crew"
Cons: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Pros: "nice flight"
Cons: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Cons: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Pros: "Although the previous flight was late, the boarding has waited for us to come."
Cons: "The staff's English was not understandable at all even for a native speaker."
Pros: "Plane is ok, clean, good condition"
Cons: "Almost no service. Cheak in took 2 hours!"
Pros: "Crew was attentive"
Cons: "Luggage was not put on plane, it arrived 8 hours later."
Pros: "It was a smooth ontime flight, helpful customer service."
Cons: "2 hours delay"
Cons: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."
Cons: "not direct flight"
Airlines flying from the Czech Republic to Tel Aviv have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Czech Republic to Tel Aviv
Masks required on board, masks provided on flights from the Czech Republic to Tel Aviv
Social distancing seating
Middle seats unavailable to book on flights from the Czech Republic to Tel Aviv
Testing for antibodies, testing for symptoms for flights from the Czech Republic to Tel Aviv
Waiving of change fees. Search flexible flights from the Czech Republic to Tel Aviv