Boarding was slow. The AC on the plane was low and it was hot - I asked to bump it. I don't think they did it. The movie selection is not good. Newer and better movies should be added
Security interview by El Al staff at NYC was deeply unpleasant. Apart from that everything was good.
Extremely expensive airlines! Very tights leg room although I was upgrading my seats. Flights attendants hit you when they walk by due to very narrow gap. Food was bad. Cold AC, they did not agree to change it. Wi-Fi did not work. Do yourself a favor and avoid ElAl!
The entertainment was mostly Israeli movies and tv shows. Food was good though. Flight was incredibly full with very religious Orthodox Jews. Maybe they had a convention.
We got upgrade to premium It’s another way and feeling flying premium then economy…
Clearly an inexperienced cabin crew. Boarding took much longer than usual. Food took much longer to be distributed than usual.
Underpricer was a nightmare to deal with they would not help us and blamed the airline and the airline said underpricer just lies. So no we were not happy! The crew on the plane was wonderful.
Your crew was amazing! Friendly, and let my husband and I have a meal in back with them, because a boy got sick behind us and they took some time to clean him and our space up. Fantastic job we were both impressed.
I was scammed. I never received flight. I had to buy another flight. Airfare assist is a scam and by you using them makes your company fraudulent. please give me refund
The food consist of one sandwich for a trip approximately 4 hours.
Typical wizzair flight, nothing special , but as there were flight in the evening we got sandwiches with 50% discount. Terminal wizzair is using is awful. Separate from normal airport, no duty free and only one cafe. Also was late for more than 2 hours but we didn’t got any food or water vouchers.
There were not enough staff and signage to direct people to Wizz Priority lanes for check-in and boarding. It didn't feel like we were Wizz Priority holders.
Brand new aircraft Airbus 321neo, good seats although no recline (so no arguments with other passengers). Orderly boarding using front and rear aircraft doors for efficiency. Departed on time and artived 25min early. During check in, ground staff are very strict about permitted baggage and carry-on weight and size - you're only allowed what you paid for. Onboard food and beverage prices are a bit high but similar to airport coffee shops.
Boarding was fine, crew professional but not very friendly. Seats are very tight & uncomfortable. 1h delay due to crew change and mechanical issues - no communication whats going on.
Crews are great, chill, good snack sets on offer, I didn't feel they play any annoying budget airline games. I will probably fly with Wizz every chance I get it
This airline is routinely voted the worse airline in Europe for good reason. If you have an option, just avoid them.
The boarding process was fast Uncomfortable seats ,do not recline.
My fligh was suddenly canceled and no ine approached me The web response was the only one and it was poor and not satisfactory Wizz did not take care for moving me and my family to another flight instead and simply gave us back the flight credits which i cant do nothing with !!
The crew was exceptionally kind. Communication in terms of gate changes could be better
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Worst airline I’ve ever been on. Would not recommend to anyone no matter the cost.
The chairs don't recline and the food for sale didn't looks as appetising as its prices would suggest. But that's a low coster for you. Orher than that, the flight was delightfully uneventful.
The flight never took off because two naughty kids, Donnie and Bibi, did a silly thing. Started a war.
I wasn't able to check in before because I had no internet on a long ride over and I had to pay Euro 50 all together I paid an extra Euro 200 on top of the original flight because I had suitcase and carry on and I wasn't able to check in online before And the end it ends up being more expensive flight than a regular carrier You don't save money and the plane is less comfortable
Surprisingly, a very good flight. No wonder that Wizz flights are always full.
Boarding from Teminal C, which requires long walking to it from main terminal A.
The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.
Boarding kept us waiting for ~15 minutes in the sleeve. Other than that, excellent for a low cost carrier.
Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate
Communication was impossible: feedback was missing, no alternative communication options are offered. Check-in without feedback and the status was unclear at the airport until the last minute. A whole weekend under full stress. Never fly again but never use your platform again!!!
A no frills flight wet leased from Czech Smartwings on behalf of Israir. Comfortable seats, polite crew and non existent food and entertainment services. I had and entire row to myself and slept throughout the flight. I loved it.
Everything is good but there was no snacks, they only gave us water without any snacks, check-in online also didn’t work, we had to check-in in the airport
The crow was amazing It was an example of low cost flight.
Online booking is poor. Flight crew are excellent. Would use them again.
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Awful. Got charged full price for bags at the airport because there is no way to pay in advance even though it says you can. Plane wasn’t loaded with enough paper cups for the whole flight to even have water.
From New York to Tel Aviv, the flight was horrible unfortunately we were delayed standing in the aircraft for four hours, when we got off Tel Aviv, the belt was broken and we had to wait additional two hours for our suitcases. Finally, when I received my suitcases one of them was broken and when I got home the entire content all of my clothes and gifts were soaked in water, since they broke my suitcase and due to the fact that the suitcase was outside in the rain, I tried to contact arkia, but couldn’t get in touch. Also my suitcases was returned however they made me pay additional 100 shekel for a replacement and the suitcase that they broke was much more expensive than the one they replaced overall the experience from JFK to Tel Aviv was horrible, not comfortable by all means and to top it all up all of my gifts and content was soaked. I had to dry clean all of it.
As a low-cost flight, I understood that not all amenities would be included. However, booking through a Kayak agent rather than directly with the airline created significant issues. We were unable to add checked bags in advance and had to pay $140 per bag at check-in. We also couldn't select seats and were assigned to the last row. Most frustratingly, there was no customer support available—neither Arkia (who didn't answer phone calls or emails) nor AirfareAssist (who also didn't respond to emails) could help resolve these issues. Once aboard, the flight experience met expectations for a low-cost carrier. No complaints there. Recommendation: Book directly with the airline to avoid these third-party booking complications.
The flight was 3 hours late. No notice in advance. The plane was not clean.
I wasn’t registered for the Flight Took them long time to approve Thanks god, the flight wasn’t full. After they approved to let me fly, they fight with me about luggage ( I paid in advance for 2) It was a nightmare The airplane was very dirty and I was very disappointed I will never fly with Arkia
This airline is known for shifting flights timetable, cancelling them altogether and overall you feel that you are in a charter flight (oh they do that too quite often). Rates aren't so cheap to make up for the overall experience so it is advised to mind the alternatives before booking.
The flight was cancelled. I'm still waiting for a refund from the agent from which I made the order on Kayak app
TERRIBLE. THE ONLINE CHECK-IN REQUIRED CHOOSING FROM A DROP-DOWN MENU THE AIRPORT OF DEPARTURE. PARIS WAS NOT A CHOICE AND COULD NOT BE ENTERED MANUALLY. THE WHEELCHAIR SERVICE RESPONSIBLE TO TAKE ME From My Arrival Delta three hours in advance refused to take me from Terminal 2 to Terminal 3 without the Arkiya Boarding pass. I was helpless and missed the flight to TLV. I had to buy a separate ticket one way on Elal at 14:30 from Terminal 3 and PAY $715. ADDITIONAL MONEY. I DEMAND THAT ARKIYA REIMBURSE ME FOR THAT $715.00 DUE TO THEIR INOPERATIVE ONLINE CHECK IN THAT PREVENTED. ME FROM MAKING THE FLIGHT
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
