Daily cleaning, installation of cabin HEPA filters on flights from Latvia to Tel Aviv
|May||Best time to beat the crowds with an average 6% drop in price.|
|August||Most popular time to fly with an average 20% increase in price.|
Average price round-trip
|₪767||(price for this month)|
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The food was very good and the crew were great."
Cons: "Due to security concerns and having to go through security again, the flight was delayed."
Cons: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Cons: "Flight got cancelled."
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Cons: "Boarding from terminal F. Very far away located. Then transfer by bus to the main terminal 2. Two floor climbed by stairs. Then gate changed. Passengers who arrived later accessed directly through main terminal 2 to the gate. No entertainment on board at all. A321 plane is not comfortable. 15 min. delay no so bad."
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Cons: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
Pros: "Please continue to use newer, updated places."
Pros: "The flight was punctual and smooth, maun concern!"
Cons: "no tv, no papers, food soso"
Cons: "Being put in a distanced place for boarding"
Cons: "the crew was horrible and rude"
Cons: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Cons: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
Pros: "all the flights were on time, the service was wonderfull"
Pros: "Stressed out crew. No pillows."
Pros: "I found the seats roomy - plenty of leg room. They were very comfortable in the way they leaned back. The food was very good, even though the meal was a simple lunch. The plane was very clean and bright."
Cons: "There was nothing I did not like. In fact, I felt: "This is the way flying aught to be.""
Pros: "Very nice"
Cons: "No entertainment system at all - no movies, no music and no WIFI"
Cons: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Cons: "An hour late"
Cons: "Needed entertainment"
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Cons: "the seat"
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Pros: "Food is very good for airlines"
Cons: "No entertainment set unless you have a tablet"
Pros: "We often fly on Lufthansa and highly recommend it!"
Cons: "There was no movie..."
Cons: "The same as above"
Pros: "Very nice crew"
Cons: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Cons: "No entertainment Slow boarding"
Cons: "the seat. not suitable for a business category"
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Pros: "Good pilot and staff and service"
Cons: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Pros: "I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.t hours flight. This is how low cost / charters looks like."
Cons: "I area where we did the check-in is horrible. I understand there are security issues but in Frankfurt airport it is much better then Munich and I expect you to find the answer how to have both needs."
Cons: "The meal was served rather slowly. I think there ius a place for improvement there."
Pros: "Friendly crew, overall international flight experience was comfortable. Thank you."
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Got the seat that I paid extra for ,,,"
Pros: "Everything was OK"
Pros: "Landed on time"
Cons: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Pros: "Crew, comfortable, entertainment, drinks, clean toilet I discover my suitcase is broken after landing in Israel, they replace it in new one."
Cons: "The food is the worst I've ever experienced in airliner."
Cons: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."
Pros: "it is a good night flight and passages can sleep."
Cons: "LH is flyingto TLV with an Airbus A321 with no TV or entertainment. The seat is poor compear to other airlines that fly the same rout and area. Food on this flight was also poor."
Pros: "The food, The service, the seets."
Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Pros: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Cons: "Food and seat comfort."
Pros: "Seat was very comfortable. Crew was great."
Pros: "One hour delay after boarding due to loosing our “slot”"
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Pros: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Cons: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Pros: "Landing was a disaster"
Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Pros: "There werecseats available at gate area to wabit for plane."
Cons: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Pros: "The flight attendants worked very hard Patient and courteous."
Cons: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Pros: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Cons: "Poor announcements."
Cons: "Delayed longer than the flight time"
Pros: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Cons: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen email@example.com"
Cons: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Cons: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Pros: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Cons: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pros: "the crew were very nice polite and helpfull"
Cons: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Pros: "Nothing special."
Cons: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Pros: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Cons: "Hot tee was only offered after hot meal service not before."
Pros: "Short flight"
Cons: "I have to pay for food or drink"
Pros: "Ground crew was very kind"
Cons: "My ordered vegetarian meal was missing on the way back :("
Pros: "The crew was very professional and kind and evetything was on time. The food is tasty."
Cons: "No entertainment at all."
Pros: "The direct flight' and the comfortable seat"
Pros: "staff realy nice enough room for legs good food"
Pros: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Cons: "Nothing - it was a great flight"
Pros: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Cons: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
Cons: "The vegetarian meal was OK"
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pros: "got to my destination on time."
Cons: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Cons: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Cons: "Poor service, will not fly again with this airline"
Pros: "Very nice and polite crew, great service."
Cons: "Regular breakfast was just a muffin and nothing else :("
Cons: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Pros: "No unnecessary waiting. Excellent service!!!"
Pros: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Pros: "The staff was very pleasant"
Cons: "Very crowded plane!"
Pros: "Decent between chare distance for a medium sized airplane (A321)"
Cons: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pros: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Cons: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pros: "In-flight magazine was interesting."
Cons: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Pros: "Boarding was on time and the crew were great. The food was quite good too."
Pros: "Not much...."
Cons: "The ticket indicated the wrog gate 21 instead of 31."
Pros: "Everything worked well."
Cons: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Pros: "seats are comfortable, boarding was fast"
Cons: "no choice of food, no entertainment"
Pros: "Crew was somewhat attentive. Requested Kosher food that was adequate"
Pros: "The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded"
Cons: "New chairs"
Pros: "I was able to move to a better seat with extra leg room."
Cons: "Boarding — the plane doesn’t come to the gate. Everyone got on a bus and got driven to the plane. Then we stayed on the bus for almost 20 min. Inflight entertainment player was terrible. The screen was not working well. I gave up on it. No coffee service because of minor turbulence."
Cons: "Kosher food .. but normal"
Pros: "Prior flight was delayed and we missed our connection. Aeroflot told us we had to wait 8 hours so to compensate us they upgraded us to business. Turns out our flight was delayed 2 hours so they could have still put us on it. But business class made everything better it was by far the best experience"
Cons: "Nothing business class was the best experience I’ve ever had flying. Not one single complaint because the crew was so nice and accommodating and everything was so comfortable food was UNBELIEVABLY DELICIOUS."
Pros: "Staff was very nice."
Cons: "Boarding at the gate was very good, but check-in at the counter was extremely slow - we almost missed the flight."
Pros: "It was very convenient and quite. Good crew."
Pros: "Good service, on time, clean plane. Order special food 2 days in advance or you won't have it."
Pros: "Great trip"
Cons: "steward was quie mannerless..."
Cons: "How do they compensate me? It is so dense. no place for legs. impossible to take your trolley in the cross with accidents with the seats lines."
Cons: "There was no entertaiment on the flight"
Cons: "Flight overly delayed to 6 hours. My ticket was paid 300 us$ but not used"
Pros: "Crew's attitude & service"
Cons: "Personal media center didn't work until restarted after half a flight"
Cons: "Male personal refused change my seat without extra payment. Very strange! I am Skyteam Elite costumer. Last time I had the same problem with KLM and since then never fly with that company. I hope it was individual incident with Aeroflot..."
Cons: "we start our flight from TLV and asked about number of suitcases and we have been told 2 per persone. when we arrived to Moscow for checkin to Tel Aviv we asked to pay $100 for each suitcase."
Cons: "Water leaked from the roof of the plane. I brought attention to the steward and he did nothing ... Утечка воды с крыши самолета. Я привлек внимание менеджера, и он ничего не сделал."
Cons: "our baggge lost"
Pros: "the seat space, the aircraft."
Cons: "the often messages on the speaker"
Cons: "The entertainment system is slow and old and get stuck all the time. The food is not good, dry bread. Crew is not very helpful or nice."
Pros: "cabin service was very good"
Cons: "food both kosher and regular wasn't very good"
Cons: "overall my experience with this company as bad! the crew was not nice at all and were angry, without knowing any proper English (the flight attendant asked me in Russian what i want to eat so i answered her English please and she rolled her eyes and threw the meal she hold to my tray. Once we landed Moscow for our connecting flight we had 3 hours at the airport, on my boarding ticket the gate was 26, i came for the boarding to gate 26 but no one was there!!!! so i startes to asked people around where is the gate and since they dond know any English they are lying!!! some told me gate 33 some told me 28 and some told me a different terminal! this airport is huge! the the people that work there are not nice, very rood and angry and English it's not a language they will understand. Therfore, i missed my flight, running around trying to search my gate they changed on the last minute, in the end someone told me it was on gate 22! but they slready took off. SO i went to the operation office to get a new ticket- I met the most repulsive man which should provide a good customer service. He told me that was my mistake for not taking care to check why no one was at the gate/// WHAT?! Just mentioned it wasnt just me missing the flight, they were another 5 people with me and another 5 from other flights! the next flight was 13 hours later. he said maybe he can get free ticket for me, but he's not sure. I laughed and said not only I'm not supposed to pay for the flight, you should compensate me! So he took the ticket he gave me, smiling, and said "if you don't want it, it's OK' don't take it, bye bye" I WAS FURIOUS!!! I took the damn ticket, waited 13 hours to my next flight (which BTW the gate was also changed) and came home. I was alone traveller, came from Thailand after 10 hours flight, and went all this nightmare ALONE (i'm a women)! WILL NEVER FLY WITH AEROFLOT, will never do a connecting fight in Moscow and most probably will never visit this country full with cold and angry people!!!! FYI- will post this in every flight web!"
Pros: "There was a plug for my electrical cird."
Cons: "The crew were mechanical--not at all personable."
Cons: "didnt get a kosher meal"
Pros: "Love the comfort and entertainment system"
Cons: "The flight was late for 6 hours"
Pros: "Очень вежливый экипаж и мастерское пилотирование, чуствуешь себя в воздухе и при посадке очень уверенно"
Cons: "Две проблемы - отсутствие вентиляции из ТА в Москву (обратно была центральная), индивидуальной вентиляции нет в принципе, я нахватался вируса и приехал в Вильнюс больной. Обратно задержка рейса на почти семь часов, причем кое-кто из пассажиров знал о ней заранее и приехал часа через четыре после запланированного отлета."
Cons: "Very nice meal but not tasty and too small"
Pros: "Good entertainment system"
Cons: "Two hours delay"
Cons: "food was not good"
Pros: "Fine crew. Good entertainment system. Food was ok no more than that."
Cons: "Unfortunately we did find how to order vegetarian food so we couldn't eat to much. Was ok no more than that. The sits not close to the the windows was strange."
Cons: "For some reason, they decided we had order vegetarian food. That from Shanghai to Moscow was quite spicey. We could eat it, but it might be too hot for some Western palates."
Pros: "The flight was fine. The crew on the plane was fine, but wasn't nice, did their jobs. The entertainment plan was good. The food was okay. The boarding/baggage drop procedure is well organized and they have reasonable pricing on excess luggage."
Cons: "Customer service. My baggage was damaged and I reported it first thing when I came off the flight. But Aeroflot's Baggage Damage department was unreachable by phone the entire day after my flight, when I was still in Moscow (it was a connection). When I contacted them, 3 weeks later (by the instruction of their Lost and Found personnel) on the way back from Tokyo, they said it was too late to process my claim. Apparantly I had to contact them (an unreachable department) up to 7 days from the flight. Now they still won't compensate me in any way. The plane crew just do their jobs but they are not even trying to be nice. On 3 of our 4 flights there was not enough room for my legs. the audio on the entertainment plan was bad and their headphones (you must use) are also horrible. I will never fly Aeroflot again."
Cons: "small plain."
Pros: "The entertainment system and crew."
Pros: "New plane, crew was not bad"
Cons: "Still no luggage! It will only arrive later on today or tomorrow :("
Pros: "Most of crew nice Was one young woman who just didn't fit the job. Vegan food okay Fabric seats relayively comfortable Overhead compartment roomy"
Cons: "No crew at landing. People jumped up while plane taxiing and no crew responded. Sears narrow and too close too see in front."
Cons: "Entertainment system didn't work."
Cons: "The food is uneatable Constant delay in all flight Dirty bathroom No room for legs"
Pros: "All flights arrived on time, boarding was on time, take-off on time. USB charging at every sit. Entertainment system has a wide variety."
Cons: "On the plane from Moscow to Japan (and back) had tiny room for legs between the chairs, if the person in-front of you lowers the chair then it's even worse. By the time the trolley arrived to our sits the food options were no longer available to chose from. The head of the flight attendants arrived to supposedly apologize for the inconvenience, but the attitude and feel was like she was looking for a fight and not at all to find a solution or to please us."
Pros: "The aircraft vas very comfortable, crew was great"
Cons: "No entertainment at all (magazines in Russian)"
Pros: "The leg room was sufficient (I'm 183 cm), plenty of room overhead for the luggage and the food was quite good."
Cons: "Food was terrible"
Pros: "The vegetarian meals were better on this flight than on the flight from NY"
Cons: "There were no personal screens for movies. The seats were close together."
Pros: "basic flight poor hard condition"
Cons: "flight was in time"
Pros: "Exelent plane. Comfterble and fool with entertament"
Cons: "The food"
Pros: "On the way to Moscow there was no "kids kit" awailable on the flight, but the crew apologized, and it was ok."
Pros: "We were somehow bumped up to economy premium. It was amazing! Seats were very conformable, crew was fantastic, food was delicious. Thinking about never going back to economy"
Pros: "Crew, smooth flight"
Cons: "Kosher food from Moscow to Ben gurion was not good, also, baggage delays (waited in airport for over three hours after flight to be told that our last piece of special luggage did not arrive on our flight- also took a long time for us to be informed of this), no tv at all and had no sense of time to destination"
Cons: "Plug of headphones didn't work. I couldn't use entertainment cener"
Pros: "Smooth flight. Perfect service."
Cons: "Better reading material"
Pros: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Cons: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Pros: "Nice stuff."
Cons: "Probably teleportation?"
Pros: "The crew, plane and airport was great!"
Cons: "Part of our luggage was disassembled and not delivered to the final destination."
Pros: "Arrival in time"
Cons: "Compartment for hand luggage was full, no space"
Cons: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Pros: "Very nice plane and we left on time and the flight was very smooth."
Pros: "everything was good enough"
Cons: "I would like a meal and drinks on the board"
Pros: "flight crew was amazing."
Cons: "Boarding was poorly handled by airport staff"
Pros: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Cons: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Pros: "Small compliment from Air France was lovely and unexpected"
Cons: "Horrible customer support"
Pros: "Instructions for connected flights at airpotr were clear"
Cons: "Connection time 10 minutes instead of planned 30"
Cons: "would not check my bag to final destination"
Pros: "Short, convenient, direct, value for money."
Cons: "Not comfortable, small plane."
Pros: "most of the crew were polite and helpful"
Cons: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Pros: "Newer plane for this stretch."
Pros: "Short flight"
Cons: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Pros: "Newer plane."
Cons: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Cons: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Pros: "Quick boarding, pleasant crew"
Cons: "Small propeller plane with very limited room, no in-flight service,"
Pros: "They waited for transit passengers Were helpful"
Pros: "Nice new propeller plane on time"
Cons: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Pros: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Cons: "See above."
Cons: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Pros: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Cons: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Cons: "An extra fee is charged if you don't check-in online."
Pros: "We arrived safely. Bilingual staff."
Cons: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Pros: "The helpful ground person at check-in."
Cons: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Cons: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Pros: "Enough said"
Pros: "Boarding went well and crew was nice."
Cons: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Pros: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Pros: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Cons: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Cons: "surprised i had to pay for coffee"
Pros: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Cons: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Pros: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Cons: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Cons: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Pros: "Fine, left on time, short flight."
Cons: "No complaints"
Pros: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Cons: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Pros: "The flights were on time, and the Riga airport was efficient."
Cons: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Cons: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Pros: "Smooth flight"
Cons: "Riga to vilnius delayed 2 hours"
Pros: "It was enough fast"
Cons: "Too much money for nothing service."
Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."
Cons: "All was fine"
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Cons: "Flight was over booked"
Pros: "The cheap fares"
Cons: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Pros: "The seat not so comfortable but good"
Cons: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Cons: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "All and all great value for the money"
Cons: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pros: "The price"
Cons: "The check in was not opened on time The bordibg was not possible on time"
Pros: "We got to our destination."
Cons: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Cons: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "The Crew was excellent"
Cons: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Pros: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Pros: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Cons: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "cheap, on time"
Cons: "no reclining chairs, no water free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Pros: "Nothing at all"
Cons: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Cons: "Hidden fees"
Pros: "Flight attendance service was great and smiley"
Cons: "Nothing much"
Pros: "Actual in-air flying experience was smooth."
Cons: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Pros: "I will never take flight with this company again!!!!! The worst ever shame on you"
Cons: "I didn't eat No entertainment"
Cons: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Pros: "On time."
Cons: "Nothing much."
Pros: "only good for short flights....the price.."
Cons: "not comfortable seats"
Cons: "Boarding and getting off the plane via bus"
Cons: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Pros: "The don't say the truth"
Airlines flying from Latvia to Tel Aviv have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Latvia to Tel Aviv
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Middle seats unavailable to book on flights from Latvia to Tel Aviv
Testing for antibodies, testing for symptoms for flights from Latvia to Tel Aviv
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