It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
Exactly as you would expect from an Israeli airline (written by an Israeli) - basic service while firmly polite. Don't expect anything extra - they are there to manage the flight, not to make your experience optimal (unless you consider the minimum of getting to your final destination - and then it is great!). They won't give you anything extra, won't pass around water , if you want it - go get it from the back of the plane. They want you sleeping and seated - and while I'm sure that other airlines want the same, here this is well felt.
I was scammed. I never received flight. I had to buy another flight. Airfare assist is a scam and by you using them makes your company fraudulent. please give me refund
The food consist of one sandwich for a trip approximately 4 hours.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
The crew were incredible, especially with how unruly many of the travelers were. Loved the pots and hummus and the food in general. The leg room in economy was plentiful, which was a very pleasant surprise!
Did not expect too much, but an initiative to serve a small water bottle without asking for it would be appreciated. A small snack pack would be very nice too. Coffe any one?. Yes - you'll get an over heated chicken sandwich as the on board meal. Sorry - nothing to write home about.
The crew was fantastic, and it was croweded but roomy enough. But the sandwich was horrible and no entertainment at all which is difficult in a flight of more than 4 hours.
We were 3 people together and they seated us apart. My wife and I were both in middle seats which were very tight
The seats in business class were the worse I have ever experienced.
Despite the booked seats in front of the land we were moved to the back of the plane even first like 8 lines were totally without pasangers. When I tried to sit on empty seat flight attendant asked me to go to my dedicated seat in the fully crowded back of the plane. She was not able to explain why. Food was very poor on flight LAX - VIE.
Austrian Airlines help and service was fine, but Kayak misled us into believing we had purchased a Business Class ticket. In fact, the tickets were only upgraded Coach Class tickets with luggage restrictions that belonged to the Coach Class. Very disappointed! Paid over $$$$ 9K for the two tickets. Very disappointing!
Quick and organized boarding process, friendly staff but not as many snacks and drinks as the previous flight overnight
Landing was a little hard. Food was not great My prior review was for the flight to nyc too
Landing was a little hard. Food was not great. No options.
Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..
I love this airline.God bless CAO and the whole staff of this company
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
WiFi would have been nice and some more powerful usb ports, available ports could not keep my phone’s charge much less charge the phone.
We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna: > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding). > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines. > The cutlery was wooden, most probably recycling, but very unpleasant to eat with. > The stewards were not rude but not friendly and/or helpful > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.
The flight was 3 hours late. No notice in advance. The plane was not clean.
I wasn’t registered for the Flight Took them long time to approve Thanks god, the flight wasn’t full. After they approved to let me fly, they fight with me about luggage ( I paid in advance for 2) It was a nightmare The airplane was very dirty and I was very disappointed I will never fly with Arkia
This airline is known for shifting flights timetable, cancelling them altogether and overall you feel that you are in a charter flight (oh they do that too quite often). Rates aren't so cheap to make up for the overall experience so it is advised to mind the alternatives before booking.
The flight was cancelled. I'm still waiting for a refund from the agent from which I made the order on Kayak app
TERRIBLE. THE ONLINE CHECK-IN REQUIRED CHOOSING FROM A DROP-DOWN MENU THE AIRPORT OF DEPARTURE. PARIS WAS NOT A CHOICE AND COULD NOT BE ENTERED MANUALLY. THE WHEELCHAIR SERVICE RESPONSIBLE TO TAKE ME From My Arrival Delta three hours in advance refused to take me from Terminal 2 to Terminal 3 without the Arkiya Boarding pass. I was helpless and missed the flight to TLV. I had to buy a separate ticket one way on Elal at 14:30 from Terminal 3 and PAY $715. ADDITIONAL MONEY. I DEMAND THAT ARKIYA REIMBURSE ME FOR THAT $715.00 DUE TO THEIR INOPERATIVE ONLINE CHECK IN THAT PREVENTED. ME FROM MAKING THE FLIGHT
Crew was super nice, boarding was fast (all trolleys were asked to be checked in), no entertainment at all, food - well, better if one brings ones own, and, surprisingly, they kept the schedule. This time around - 2 thumbs up.
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
