Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Boarding was slow and cabin crew was even slowing down the process.
The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.
Pros: "The plane was already delayed they didnt notify us and when they posted the time on the board, we went 15 mins before the take off and they didnt let us on the plane"
Pros: "I liked the cost/revenue ratio"
Cons: "No changes to be made, or offer a free coffee"
Cons: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Pros: "Nice crew and pilots! Good food and beverage selection"
Cons: "No wifi. Luggage went to Detroit instead of Amsterdam. Was delivered 3 days later to the house I was visiting in sevilla Spain"
Pros: "Quick boarding and friendly crew."
Cons: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Pros: "Nothing...it was ridiculous"
Cons: "No kiosks? No online check in? Seats were vinyl and terrible, and the plane was hot. It took us over 2 hours to check in"
Pros: "Crew was professional. We did not have food on the flight nor used the entertainment."
Cons: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Pros: "Seats were more comfortable than I expected."
Cons: "It would have been better to have 2 carry ons. Even a bag of snacks was considered a carry on and i had to put it and my purse in my backpack."
The pre flight service was incompetent unknowledgeable regarding COVID 19 Canadian laws . As well the level of communication was very poor while the language used by ElAl personnel was inadequate and offensive. All in all was a bad experience for all the members of my family and therefore I will do whatever it takes to make public my bad experience on all media platforms Facebook, Twitter, Instagram, official El Al website and other.
Pros: "Service is good and landing on time."
Cons: "BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!"
Pros: "All was well, staff was cordial and food decent. I got my special meal with no problem. We left on time and arrived half hour early. Flying with elal, we need to be patient with all the extra security, but that feels safer to me so I don’t mind."
Cons: "the entertainment screen didn’t work. I downloaded the “dream stream” to my phone in advance and watched content that way. It worked fine, but it’s not the same content that is available on the actual screen."
Pros: "The plane, the food, movie selection, and check in process."
Pros: "efficient crew etc"
Cons: "boarding and flight was 30mins late food was weird but ok"
Pros: "Check in process in Prague is terrible. Ground personnel at checking desks were rude and not accommodating."
Cons: "Check in"
Cons: "Everything.. Flight canceled, no explanation what so ever. In hk costume service they took my gift of bought from Auckland duty free since I needed to exit in hk because flight canceled. N"
Pros: "The food was decent"
Cons: "Headlamps are broken Buttons to call stewardesses do not work Worn seatswith torn pocket in front of me Broken tv Could not find English speaking movies Nonsensical extra security measures (interview, screening my carry-on again at the gate)"
Pros: "blankets were nice, food was ok."
Cons: "The security was over the top, but I know it´s the airport´s policy"
Pros: "Great pilots."
Cons: "Old plane, semi-functioning screens, 0 leg room, boarding took well over an hour, flight took off 2 hrs late."
Cons: "There is no space for legs. The food quality is poor. No entertainment at all"
Cons: "Announcements at gate..only one long line..didn't know what was boarding.."
Pros: "Great crew!"
Cons: "The weather caused a delay which of course you can do nothing about that !"
Pros: "Flight departed 2.5 hours late. No compensation vouchers issued at the gate, but snacks and drinks were provided free on board, which was a welcome gesture."
Cons: "Lack of updates regarding the flight delay was frustrating."
Pros: "EasyJet are generally efficient and feel like they have the passenger in mind."
Cons: "Not sitting cooped up in our seats waiting 45 minutes for a slot."
Pros: "Staff were great (as always) with Easyjet."
Cons: "Flight was diverted to Athens due to heavy winds. Quite common with Mykonos apparently. Was a bit of a mess when we landed in Athens...left hand didn’t know what the right was doing."
Cons: "Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !"
Cons: "We were delayed an hour which would not have been so bad on a daytime flight but meant we did not arrive home until 3.30am"
Pros: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Pros: "Automated check in and bag drop, gate after the bridge, clean cabin"
Cons: "A delay in service, non-window seats"