Pros: "The crew was great!"
Cons: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Pros: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
Cons: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
Cons: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Cons: "Crew (as always with Transavia) is not at its best."
Pros: "Helpful crew. Clean modern plane"
Cons: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Cons: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Pros: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Cons: "It’s still a discount airline trying to squeeze money anyway they can."
Pros: "Quick boarding and friendly crew."
Cons: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Pros: "Crew was professional. We did not have food on the flight nor used the entertainment."
Cons: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Pros: "New plane, comfortable and the staff is nice"
Cons: "Even a small plastic bag with McDonald's in it is considered a hand luggage! The staff need to be in more control of the travelers - we had one & a half hours delay because a traveller wanted to change seats and didn't sit down."
Cons: "It didn’t happen."
Pros: "pleasent crew. good pilot."
Cons: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Cons: "bad seats. too narow"
Pros: "That it was a short flight."
Cons: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
Pros: "The crew was so nice and genuinely kind."
Cons: "We loved it all."
Pros: "weather cancellation...very accomadating"
Cons: "Late arrival, no leg room, high price for flight change - 30%"
Pros: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Pros: "customer service, price"
Pros: "Didn't like noting"
Cons: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
Pros: "Fine flight. No frills. Friendly service."
Pros: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
Cons: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
Pros: "Flight was quick"
Cons: "Flight was delayed and we stayed on the plane waiting for almost 2 hours."
Cons: "Was unable to reach Santorini due to extenuating circumstances. The Greek ferry system was not running due to worker strikes. Tried getting flight refunded but wasn't even able to get a personale on hold when I called. Was on hold for two hours and the line then hung up on me"
Pros: "The plane was clean and the crew very polite and helpful."
Cons: "The biggest problems were the early departure time and frequently changing gate assignment, and the fact the service is not daily. I had to get up at 4:00 to catch a 4:30 shuttle to the airport. At. Arriving at the airport by 4:45, I had to walk back and forth inside the terminal to find the right check in area, and then a long way to get through security and a long walk back to get to the correct gate. I reached the gate at 6:10 for a 6:15 loading open. During check-in the attendant told me the boarding gate had changed and suggested a paper boarding pass scanned better than one on a tablet or phone. She printed me a new one, but it still had the old gate number on it. Had the flight been offered for the next day too, I would have rested another day in Amsterdam from my transatlantic flight."
Pros: "Crew was nice and friendly. Quick boarding"
Cons: "No Free drinks. 2.50€ for a soda."
Pros: "I got one of my suitcases destroid during the flight."
Pros: "Transavia is a good low cost airline. Sadly what you don't pay for makes for a long flight if your journey is more than a couple hours; specifically no entertainment system and moderately comfortable seats make a long journey a bit of a marathon. The flight attendants were helpful and friendly."
Pros: "For the price I wasn't sure what I might get, but the flight was pleasant. Staff wasn't the best but ......"
Pros: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
Cons: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
Cons: "No room, if you are tall and have a long flight it won't. E enjoyable.. you have to pay for your bags, and even water on the plane"
Cons: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
Cons: "I think you can give some free water in a 5 hour flight"
Cons: "Bad seats. Charging 40 euro about 1 bag. No water . No credit card payments abikity on check in point. I give you rate of 1 in a scale of 1 to 10."
Pros: "I liked the fact that my flight was only 2 hours. Other than that it was miserable."
Cons: "The flight attendants were extremely rude. They wouldn't let me bring the bottle of water I purchased at the gate onto the plane because they wanted to make money by selling drinks. I completely understand that but when I asked for water (just regular water) one flight attendant told me it would be 3 euros. I told her I didn't have any cash on me because I had used it to pay for the water that I bought at the gate that they wouldn't let me bring on. She said "Oh well. Guess you're out of luck." She was rude, hateful and such a disruptive part of my flight. I would NEVER fly Transavia again!!"
Pros: "Excellent flight, friendly crew. Paying for extra weight of baggage. We only had two carry-ons of normal weight."
Cons: "Paying for everything like water, soda."
Pros: "Comfortable seats"
Cons: "You have to buy water."
Pros: "Quick and nice flight"
Cons: "Complimentary Drinks are not provided not even water"
Pros: "The direct flight to tfs was the selling point. I forgot about low cost carriers and was reminded quickly with the free boarding and the selling of all things basic...like food and water...."
Cons: "On a 5 hour flight...some entertainment would have been nice also....too long of a flight for no distractions for kids"
Cons: "Minimal baggage, charges more than usual for check in baggage, only allows one carry on with minimal weight. Charged for water on the flight."
Cons: "Expensive food Non interesting entertainment Overall ok"
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Cons: "There is no space for legs. The food quality is poor. No entertainment at all"
Pros: "Leather seats and plenty of leg room. Flight was on time."
Pros: "the crew was nice"
Cons: "the chairs are not very comfortable"
Pros: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
Cons: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
Cons: "Male flight attendant on Easyjet physically hurt me, invading my personal space multiple times and touching me while I slept. Under NO circumstances is it appropriate for flight attendants to physically jab at passengers, especially given the power imbalance in this case of a white male flight attendants being physically inappropriate with women of color passengers. I will not be flying with Easyjet again and will tell everyone I know of my experience with Easyjet's physically invasive, inappropriate staff."
Cons: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Pros: "The plane was ok."
Cons: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Pros: "That I could buy a ticket on the day (EasyJet said they were sold out at the desk but Kayak had one online - well done Kayak)."
Cons: "The queue to check in that was caused partly by weighing cases for the cargo hold and trying to charge extra at a higher 'desk rate' forcing people to either pay the desk rate or open their bags and transfer stuff to their carry on bag. The lack of room for carry on bags, requiring that some bags be transferred to the hold (caused by the above 'luggage transferring fiasco). The two people at the desk with a queue of hundreds waiting to check in. The one hour delay in the flight. The marathon walk to the other end of the airport to board the plane."
Cons: "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"
Pros: "Usual practical easyJet service."
Cons: "Long queue for passport control in Basel. What's going on with that?"
Cons: "No notice of delayed flight, food was rushed and plane very dated"
Pros: "The fact that I landed"
Cons: "It was awful no leg room no air worst plane ride of my life"
Cons: "Flight 1.5 hour delay"
Pros: "Nothing much"
Cons: "Zero customer service"
Pros: "Super Easy for a traveler with simple expectations."
Cons: "Not enough space in the overhead bins"
Cons: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
Pros: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Cons: "Nothing too negative to report! Pretty good overall"
Pros: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
Cons: "Nothing much..."
Cons: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Cons: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Cons: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Pros: "Nothing special to mention"
Cons: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Pros: "There was not one thing I liked from the flight, everything was poor"
Cons: "From the flight attendance to the plane everything was terrible"
Cons: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
Pros: "Staff were pleasant, eager to help, efficient. Flight arrived early."
Cons: "A long time standing waiting for boarding - no seats."
Pros: "The prompt staff"
Cons: "It was SO hot and when you're cramped like that, the temperature can make you panic a little bit. Did not get cooler in the air, and they made you pay for drinks!!! Even water! Nothing "easy" about this jet."
Pros: "Great value for money"
Cons: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
Pros: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
Cons: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
Cons: "Flight due at 1550. At 1500 boards said now boarding. The plane hadn't even landed! Kept waiting over an hour in airless crowded room with no seats. Silly notices about wonderful easyJet service on screen added to insult. Eventually took off 1625. Crew said sorry for 10 minute delay - actually 35 minutes."
Cons: "Drink /food trolley didn't make it to row 18 during the flight"
Cons: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Cons: "There's no lifts to board the planes. So with your on-board luggage, a buggy and a baby it is really hard with the stairs and there's no one around to help"
Pros: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
Cons: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
Pros: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Cons: "Rude staff, no responsibility taken by the airline for delayed flights. Although already checked in and the board stated it was boarding we were told we missed the flight after waiting around in the lobby for hours. Apparently easyjet and the airport boards don't communicate with one another? Took 40 minutes to escort us back to the front of the airport then had to pay an extra 160 quid to change to the next flight. Coming back the flight almost landed on an unclear strip so we had to pull back up when we were very close to the ground which scared a lot of people. Felt like we were treated like cattle rather than people. Although our trip was wonderful everything easyjet related was awful. Parking price due to delays cost me a further 100 quid at Luton airport. Flight time is 45 minutes. We arrived 2 hours after the time we were supposed to arrive. Another couples bag was lost, 5-6 were told they missed their flight when they had not missed their flight and they also had to pay extra, extremely unhelpful."
Pros: "I liked the feeling of being free from the horror of the mean stewardess in common airlines. They harass you and interrupt you at all times, while playing boarding school mean head-teacher. Here at ezj, i brought my own food and entertainment, and was free to rest for the duration of the flight without any of those harassments. and so, combined with the fantastic price, this was a nice and refreshing experience,"
Cons: "being unable to lean the chair back. this is a major con for me."
Pros: "On time fantastic !"
Pros: "Delay as usual"
Cons: "Long delay as usual which caused very inconvenient domino effect in London."
Pros: "Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy."
Cons: "Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful."
Pros: "Boarding was quick"
Cons: "Couldn't lay back my chair"
Cons: "The price on kayak with easy jet doesn't reflect end price as you have to pay extra for baggage. other airlines include baggage as is per the norm. East Jet do their very best to get money from you in any way possible."
Pros: "Upbeat friendly crew. Informative captain. Early arrival."
Cons: "Boarding gate far from main concourse. Tired seats."
Pros: "Cabin staff"
Cons: "Huge trek to gate. Late - again."
Cons: "Going on time without delay, more staff to avoid long lines"
Cons: "50euro check in fee was awesome"
Pros: "The desire to keep up with the schedule. impressive."
Cons: "Memmingen Airport does not call "Priority" card holders at the beginning of boarding passengers."
Cons: "Travelers need to be informed better about Ryanair's baggage restrictions."
Pros: "Flight was on time."
Cons: "Flight to Amsterdam no mention of requiring the passport stamp on the flight ticket was mentioned. On the way back to Dublin the crew member that checked me in informed me of this requirement and I thought she was potentially going to send me back to get it at customs. My husband who had a different crew member check him him, made no mention of the requirement."
Pros: "Direct flight"
Cons: "Our suitcase were lost"
Cons: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
Pros: "That the place reached safetly to its destination"
Cons: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Pros: "crew was as helpful as they could be"
Cons: "not having an assigned seat having to wait in line and wasnt able to board til everyone else boarded, wasnt sure i had a seat for over an hour"
Pros: "Absolute nothing!"
Cons: "An hour delay for take off, we were trapped in the plane"
Cons: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Pros: "We arrived alive"
Cons: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Pros: "Arrive 5 minutes earlier"
Cons: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
Cons: "we had delayed for 2 hours"
Pros: "Price. Timetable"
Cons: "Seats. The fact they put everyone in a deferent row"
Pros: "The landing"
Cons: "All, my wife needs a glass of water to take a pill and she was refused."
Pros: "Literally nothing"
Cons: "Delays and lack of clarity and updating"
Pros: "I can't think of a single good thing in that experience"
Cons: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Pros: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
Pros: "the cost"
Cons: "Boarding was late in 30 min."
Pros: "Very good value for money. Courteous service by cabin crew."
Pros: "The crew was nice"
Cons: "The plane was defective and they waited hours to change planes. There was one that we eventually used right next to it. Delayed three hours. The original destination was changed entailing a bus trip of four hours in the middle of the night. There was no one who gave any information on how to find the bus upon arrival."
Pros: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
Cons: "The crew was loud (flight related issues)"
Cons: "Flight cancelled just a day before departure."
Cons: "My return flight was cancelled, and the customer service chat line is not available during the posted open hours"
Pros: "I understand this is a Budget Airline in the price was great. The seats were fairly comfortable for a short flight."
Cons: "We were not informed until 2 days before our flight that we needed a printed copy of our boarding pass. At this point we were well into our trip and had to spend time finding a way to print out our boarding passes. Our flight was delayed by about an hour and a half and there was no one at the gate ahead of time that we could speak to. We also found out the day before our flight from a Blog that as passengers with US passports we had to get a stamp on our printed boarding pass prior to going through security. Had we not seen this on a random website we would not have known this either and would have showed up at the gate only to be turned away."
Pros: "quick on time flight"
Cons: "too many extra charges"
Pros: "i love ryainair"
Pros: "On time, organized and cheap! Boarded from front and back. Great idea! I wish all airlines did it that way."
Cons: "seats were a bit flimsy but still okay for a short flight. Be careful of luggage restrictions but may got on with a slightly bigger bag then was advertised."
Pros: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Cons: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Cons: "the worst ever!!!"
Cons: "Late. No announcements. Tight seating."
Pros: "RyanAir has incredibly comfortable seats with TONS of leg room. They were very polite, and lovely!"
Cons: "I didn't like having to pay for water. I also have a carry on size bag that fit in all other airline overhead compartments. Ryan air has smaller maximum size bags meaning I had to check my bags for quite a fee."
Cons: "Packed us in to prepare us for boarding like cattle. The plane landed, unboarded and boarded us so quickly that there was no cleaning between flights. Even the cost savings wasn't that great."
Cons: "You don't know your gate until right before your flight. Then you stand in line quite a while before boarding. They said to get to the airport 3 hours early for security but the people weren't there to take our bags so we spent that hour sitting outside security. You have to pay for any drinks even soda."
Pros: "Price Ok flight Boarding was fine"
Cons: "Crumbs on seats and wrappers on floor 1:10 minutes late to depart"
Cons: "I did an online check-in the day before flight and chose to allow the airline to choose my seat so I could save a bit of money. I had a connecting flight and had 1 hour layover when arriving in Amsterdam to get to my gate for flight to Dublin. I did not have boarding passes and was told I could get them at the Gate since I checked in online. Got to the gate, they said there was no record of me checking in online, so I would have to pay €50 per person (my husband and I) in order to get on the flight. I needed to get to Dublin so I handed over the money, then was told I couldn't not get on the flight and had to be rebooked for a flight 4 hours later. I then had to go to the ticketing desk where I was told my only option was to pay a fee of €200 (€100 per person) in order to rebook my flight. All in all I am very upset with how everything happened, I am out a ton of money. The original cost for both tickets was €87, and I paid an additional €200 on top of that just to get where I needed to go, on my questionable acts on behalf of the airline."
Pros: "I liked that they boarded the plane from the front and back. It makes the loading process go so much smoother. The planes were clean and new."
Cons: "Everything was fine."
Pros: "simple and overall ok"
Pros: "Cheap air fare"
Cons: "Not even water to drink on plane"
Cons: "It was very difficult to locate the check in and boarding gates even with the directions."
Cons: "Did not used.mistake on the date of flight purchase. Explained to Ryanair the day of purchase for change to the date.no change nor refund of my money. Free money to Ryanair. Bad experience for me. Thanks"
Cons: "We had priority and the forgot to give us seat assignments. We missss our flight despite being there 2 hours early due to security (not Ryanairs fault). But it took us 3 hours to be reticle ted because they use a subcontracted staff who was closed. We were told to get our baggage and recheck, after waiting 50 minutes were told that our bags made our original flight-even thought that is against FAA regulations. Went back to ticketing and the Sipervisor told us that our bags did not make the flight and to go back to get them. Another 45 minutes and we were again told that they made the first flight. Happily they actually were at our destination when we arrived. Never again. And we paid more in change fees Han the ticket cost"
Pros: "No frills cheep short flight. Good enough"
Cons: "The comfort"
Cons: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Pros: "Crew amazing .. seats not comfortable"
Cons: "Delayed boarding .."
Pros: "On time"
Cons: "Food abd more comfort flight"
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "The price"
Cons: "Screens or just at least free water or drink"
Pros: "The flight was very uncomfortable and dirty"
Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Cons: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Cons: "They stole my money"
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Cons: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Pros: "On schedule"
Cons: "No drinks offered"
Cons: "Almost one hour delay to board and take off!!!"
Pros: "good crew."
Cons: "very not comfortable chairs"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "Checkin takes à long time"
Pros: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to late arrival"
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Pros: "like mentioned above"
Cons: "nothing really"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Pros: "Did not like anything about it,"
Cons: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Pros: "Way and take two taxi Please write in the mail In big laters the terminal"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Pros: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Pros: "clean aircraft"
Cons: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Pros: "Flight was on time and luggage arrived. No problems!"
Cons: "We didn't get a glass of water. Shame on you"
Pros: "No problems at all, everything was OK and most important, on time"
Pros: "The seats are not narrow."
Cons: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Cons: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."
Pros: "Roomy, comfortable seating. Clean and modern."
Cons: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Pros: "Boarding was OK. Price is good"
Cons: "Crew service is not good Lotec airplane Trouble website"
Cons: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Pros: "Plane is ok, clean, good condition"
Cons: "Almost no service. Cheak in took 2 hours!"
Pros: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Cons: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Cons: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."
Cons: "not direct flight"