Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Service, food and the entertainment system was great"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Cons: "Not comfatable very basic food"
Cons: "Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious."
Pros: "Great crew! Nice new plane"
Cons: "Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!"
Pros: "The security and fast boarding"
Cons: "The meal"
Pros: "Crew was friendly, efficient and handle a problem business passenger with a smile and good nature diffusing and placating the passenger even thou the passenger was at fault."
Cons: "Business seats should really recline all the way."
Pros: "Good quick service from the flight crew."
Cons: "No airline food is really good but this one seemed really unsubstantial."
Pros: "Flights were on time."
Cons: "Couldn't access the website to add luggage. Couldn't choose seat on check-in - even though I strongly prefer aisle (and my frequent flyer preferences show this) I was assigned a window seat on the way back and couldn't change it. Seats are very cramped. When the person in front of me reclined I coul"
Cons: "Neither you nor pric line mentioned the fact that the return round of a round trip ticket did not include luggage disgusting."
Pros: "service good , food good flight smooth"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Pros: "They let people with kids board first"
Cons: "Had the worst seats on the plane. we were in the back row next to the bathroom and by the flight attendants. The flush of the bathroom was so loud that it kept waking my kids and I up...also the flight attendants constant scurrying around our seats made it impossible to sleep. Not looking forward to the flight back"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Cons: "I ordered and paid for one backage to send and I was asked to pay becuse was not updated"
Cons: "Kosher food is very meager."
Cons: "I did not like the problem with getting seats assigned, confirming the ticket purchase, being able to print a concise itinerary, and not text as alerts for final flight arrival. There app was a joke. All they the app to do is book/sell flights and nothing more. They just want you to call on the phone and never add any feature to benefit their customers. They have good programers their but refuse to pay them to make their app as good as the other airlines."
Pros: "Excellent condition excellent comfort"
Pros: "The crew was really nice"
Cons: "It's the 2nd time my luggage has been delayed/lost, and I really needed it for the next day since it had my work clothes/hospital info/stethoscope in it. The person at the lost and found counter was really great and helpful, I'm just upset since I only have travel clothes on now and can't show up to the hospital those"
Pros: "direct flight"
Cons: "no entertainment in long flight small leg room kids in especial seats disabled the option of moving the seat in front row food - taistless"
Cons: "Spent most of the flight watching a good film but the system was shut in the final scene So annoying!!!"
Pros: "The crew were fine, Katia is EXCELENT."
Cons: "The poor chief stewardess was arguing for 1/2 an hour (!) or more with someone who sat in an empty seat next to emergency door. I understand that she has to do this - give her a break!! Big deal! You are SO small minded - charging 3$ for snacks that cost you 40 cents at most, in order to earn you... what - an extra few hundred $'s in the flight? Isn't this rather stupid of you? p.s. Katya is a wonderful stewardess"
Pros: "on time, friendly crew"
Cons: "old plane, no GPS, tiny video screen far away, revolting food both ways"
Pros: "I liked the security, and the Crew, they were very nice and friendly."
Cons: "There is no entertainment system. Kids didn't like the kids menu. Vegan dish was Great. Seats are not comfortable."
Cons: "Lowest expectations"
Pros: "20 Years I avoided this airline due to lousy service. the team on this flight and previous one from Tel aviv to BCN were A OK"
Cons: "Not enough blankets on return flight"
Pros: "i like that I arrived safely. No delays."
Cons: "I didn't like nor appreciate how the staff interrogated me and treated me prior to boarding the flight. I understand that they have high security, but their attitudes are nasty and inhumane. So therefore I will never fly them again. Not to mention my luggage didn't make it. I had to go on without my luggage. They inspected and reinspected every single item on my carry on for like an hour in a different room. Kinda scary.! Other airlines check the bags in front of the passengers. Horrible experience and I travel a lot and had never experienced anything like that. Almost didn't feel welcome to be traveling to Israel. The flight attendants have attitudes and they yelled at me because I didn't speak or understand hebrew. Food on the plane is horrible too."
Pros: "Received water during the flight. Arrived safely at my destination."
Cons: "Upon arrival to the airport, I was pressurized by the "UP" check-in desk staff to send my carry-on to the plane's hold because "the flight is packed and we prefer that you do so". I didn't argue, but this just gives an overall bad impression and certainly does not shed positive light on the company's competence and professionalism. The flight itself was delayed because of insufficient carry-on space in the upper compartments - carry-ons had to be taken off to the hold - something that created a noticeable delay, add to that the dismay of many irked passengers and the expected complaining and hopeless pleas to the flight attendants. The plane took off 20+ minutes late. The fact that this is "low cost" is no justification at all for such a chaos."
Pros: "Crew was kind."
Cons: "My husband and I never want to fly El Al ever again because the planes are completely outdated and somehow tickets are still full price. Every time we fly El Al the entertainment doesn't work, the screens are ridiculously small, the seats are cramped and the bathrooms are a mess. Every other airline we have used that costs the same or less is a completely different, and better, experience."
Pros: "Checking in. There was a problem with the tickets we ordered but there was a man named Joshua Dadana who was compassionate, helpful and professional who worked his best along with others whose names I did not write down to catch the flight to Israel. I would highly recommend your airline."
Pros: "Well, they were on time. Shockingly."
Cons: "I don't know how El Al gets away with serving people their so-called nightly "meal". They have the audacity to tell passengers it's a "tapas" meal. Tapas has nothing to do with it. You can choose between tuna salad (tuna drowned in mayo with mostly peppers) or chicken with tahini (mostly peppers again, with two small cubes of chicken drowned in tahini). They give you this with a small salad, pita and industrial hummus which is probably the best thing about this meal. Having being burned by this meal last time - they ran out and I got a "glatt kosher" meal - I took the vegetarian option, which was roasted peppers, salad made from 80% lettuce, 20% peppers and no dressing and an inedible cookie. I am allergic to peppers. There is no entertainment to speak of, because El Al sees no reason to update its planes, and there is no personal entertainment system. You can download an app to your phone called "Dream Stream", and stream some options from El Al, but then you have no where to charge your phone, so what's the point? The seats are ridiculously close together, and if someone leans back you really can't eat. Finally, I have no idea why they do this - but El Al flights from Europe don't attach to the terminal via ramp. You get out of the plane on a staircase, in the middle of the night, in the pouring rain, and then have to take a bus to the terminal. It's not like all ramps are busy at 4AM..."
Pros: "The food was good, it arrived on time. The film was interesting. The temperature was pleasant"
Cons: "I did not like the seat It was hard to watch TV, I had to bend my neck all the time. I had pain in my neck all the flight. I wish the chair could have been less erect. It was easier to put my head on the chair in front than on the back of my chair"
Pros: "The fast of Taanis Esther started at about 4:30am in the morning. The crew was kind enough to serve breakfast earlier than usually to accommodate those who were fasting. They probably had to sacrifice an hour or two of their own sleep, but it was really appreciated by the passengers. The crew should be complemented!"
Cons: "I sat in a seat with something under the seat in front of me. I couldn't completely turn off the screen in front of me."
Cons: "The seats were incredibly uncomfortable sitting in coach sitting. El-al should replace the seats for this plane. It felt almost like sitting on a piece of wood. Also entertainment options were very poor for a 11 hour flight from Boston."
Pros: "new entertainment system was nice"
Cons: "flight was late to arrive, and late to take off, plane was full and crowded. no leg room. food was rather poor"
Pros: "The flight was delayed for over an hour with no reasons or apologies given."
Cons: "Service was lousy"
Pros: "They had the perfect shows on the plane, the crew was very nice and positive"
Cons: "In both flights they had a problem with times and scheduele"
Cons: "Early chekin system deliberately alocated separat sieats for me and my wife, despite I cheked in 23 hours befor take off. The cabin crew was very unfrendly. The bording prosses was slow, messy and unplesent."
Pros: "Personal is very good. Helped us very quickly to change sits to something more preferable for us."
Cons: "Chairs are not comfortable at all. Food is low quality"
Cons: "Crew at the check in were rude, would not let us return the same handheld suitcases we came with, required we check them in, one which they did let us take was required to be measured again with the "cage" at the gate. The temperature on boath flights was very high even with max airflow. We were not allowed to bring abroad bottled water which we had bought at the duty free at the airport, and the aircraft chair would not recline and was extremely crowded with almost no leg space. Will not recommend!"
Cons: "time table was created to keep it it is not working with elal"
Pros: "We paid a full price and received a service of a low cost flight. Airplane was extremely uncomfortable, food- instead of breakfast- poor sandwiches with no choice for vegan. No earphones or music. It's a shame for el al to charge so high for such a chip and uncomfortable flight and service."
Cons: "i am a guide arranging groups to Rome. I arrived 3 hours before the flight - as is required, to find an under-staffed security check . My group of 20 people , some of which were over 80 years old , had to stand 2 hours in line before they where approached. For those that collapsed there were only about 12 chairs in the entire space, for the multitudes that were coming for the flight. i will never fly El -Al to Rome with my groups again, and will not accept the claim that this is "the Ministry of Security" (as the security checkers claimed) , unless i receive an answer to assure that this is to be amended. i purchased tickets from ElAl - and they must provide better standards for and during their security issues."
Pros: "My name is irit marko 0502931085 Please call me The crew was not nice"
Cons: "You charged my suitcase that was empty.i checked on line i did not see any thi g i tried to call no answer.i explain them that the suitcase was empty .my daugter start school there and we brought a lot of thing.the staff was impatient and not nice.we flew with other airline to larnka they were nice and understand the problem.my daugter is going to school there to medical school she and our family are not going to fly with you.they charge me 60 u more then the flight.very grify"
Cons: "Same movie in the flight to FRA and back.... Also there was no sound channel which sounded normal. all of them had some strange overlay of translation in foreign language and crew did not know how to fix it. My kids did not like the food at all although it was pasta with bolognese source that every kid likes - don't know how they messed this up. Flight was delayed by 1:15 hrs. Luggage took very long time to get out."
Pros: "It eventually ended."
Cons: "Someone on the previous flight threw up in my seat, it was never cleaned, it just soaked in. Flight crew swapped out the cover after 10 min of arguing with them but it stunk horribly. Mid way thru the flight I got up and when I lifted the seat belt I realized there was more vomit in the latch. No power adapters. Movies were super old and my screen was broken so I couldn't watch anyway. Music loop included Dolly Parton!"
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
Cons: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Cons: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Pros: "Crew was good, cheap price"
Cons: "Rough landing, and very poor luggage service upon arrival"
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Pros: "Crew amazing .. seats not comfortable"
Cons: "Delayed boarding .."
Pros: "On time"
Cons: "Food abd more comfort flight"
Cons: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Pros: "Cheap ticket prices"
Cons: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Pros: "I may never travel with this airline"
Cons: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Cons: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Cons: "1 hour delay nearly cost me my connection no assistance provided"
Pros: "The worst airport ever"
Cons: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Pros: "On schedule"
Cons: "No drinks offered"
Pros: "good crew."
Cons: "very not comfortable chairs"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Pros: "Professional crew paying fit"
Cons: "Paying for drinks"
Cons: "Late boarding for unknown reason."
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Pros: "Way and take two taxi Please write in the mail In big laters the terminal"
Pros: "On time"
Cons: "Public address system loudspeaker on plane was quite loud"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Pros: "Quick flights"
Cons: "Long layover in inexciting airport Long, congested lines to board planes"
Pros: "Flight was on time and luggage arrived. No problems!"
Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Cons: "We didn't get a glass of water. Shame on you"
Pros: "No problems at all, everything was OK and most important, on time"
Cons: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."
Cons: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pros: "Plane is ok, clean, good condition"
Cons: "Almost no service. Cheak in took 2 hours!"
Pros: "The crew was nice."
Cons: "That we didnt get even a glass of water"
Cons: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."
Cons: "not direct flight"
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
Pros: "Lousy service"
Cons: "Free light drinks"
Pros: "New aircraft, had a VOD service in your own device, also optional paid WiFi. We were offered water during the flight. The price was good and everything went smooth."
Cons: "Security in PRG airport is done at the gate - after the duty free shops, so there's no way to go back. No toilet or water fountain at the gate area after security - only a vending machine is available and benches. You can bring liquids bought in the duty free shops only if you ask at the cashier to get it packed in a special bag. That's probably not the airlines fault, but it is something to note when departing from PRG. The check in process is also very slow, that is due to Israeli security questioning, the line gets all around the terminal."
Cons: "It was a terrible flight in most of the citiries"
Pros: "The crew was amazing and flight was comfortable. Leg room fine. They turned off lights so we could sleep."
Cons: "Seats could use a bit more padding."
Cons: "Flight was delayed more than 2 hours."
Cons: "Arkia changed there flight hour and no one updated me. I almost missed the flight. It was messed"
Pros: "The crew was nice It was ok for a short flight"
Cons: "There was a big delay and the airport boards weren’t updated The plan is small"
Cons: "There was a delay in flying The service was terrible And the airplane is old and uncomfortable. The flight attendants did not relate and really gave the feeling unpleasant"
Pros: "short flight"
Cons: "delay in tack off of 3 hrs without air conditioner and food"
Cons: "The delayed in departure"
Cons: "The flight took of right on time.The staff was very nice"
Pros: "boarding is terrible, luggage was damaged, staff is unfriendly."
Cons: "Arkia replaced and sold the flight to other company . Seats were very very uncomfortable. the service was bad . boarding took lots of time ."
Cons: "Arkia airline was replaced by chezc low cost air lie . the gap between seats were the worst ever . the seat i front of you was on my knees . could not move the legs . boarding was late . boardinf anf disambarcking were by busses and not direct to airport !!!! low cost - no !! Its a fraud - we paid for regular Arkia flight and ended up with low low low service !!!!!"
Pros: "Good price, nice crew, on time. Pay less? Don't expect much."
Cons: "Very old plan, small seats, poor website (manage your trip)"
Pros: "CHECK IN"
Cons: "NOT COMFORTABLE SITS"
Cons: "מושב בו ישבתי היה גרוע כיסאות בשורה 14. מה זה הדבר הזה כסא ללא יכולת כיוון"
Cons: "I was hospitalized and had to change the travel dates. Arkia refused to change my travel dates even though it was 2 weeks before the initial flight."
Pros: "the mail about the schedule Update prevents wasted time in the airport If you had sent an e-mail on the second delay we would have stay at the hotel and not falling asleep on the carpets in a cold, closed airport."
Cons: "There was another delay after the timing update, it would be nice if you could update it again. A night out at a cold airport , all the shops closed is really unpleasant. In the plane there were not enough blankets for all three of us! and it was very cold all the flight. When we turned to the staff they told us they were sorry and the blankets run out ... They could not find us even one blanket we could share..."
Pros: "The mail about the delay"
Cons: "3 hours delay Leaking AC Delay on arrival-waiting on ground for available spot in airport and finally being transferred via busse which took another 20 min. Very loud and annoying noise during flight (and I had my share of flights...)"
Cons: "Food had to be specially requested and was not given automatically as customary. So I almost missed the meal."
Cons: "We (me, one pregnant wife and two kids) had to wait 2:40h in line for check-in in spite we arrived 3 hours prior to departure to the airport. There was no way to do the check-in online. Security have asked everyone to open their suitcases before depositing them in the check-in. After check-in we had to run through the airport to the gate as check-in completed only 20 minutes before departure. Because of the line and the lack of online check-in we got lousy seats at the end of the plane. The flight itself was lousy as well. It was a night flight but there was light for most of the flight and noise due to the insistency on serving cold sandwiches. After landing we had to wait more than an hour to get the luggage. One of the worst flights ever!"
Pros: "The crew was great . I was seated on Exit seat . long legs ."
Cons: "to noisy . especially all the selling of duty free goods ."
Pros: "Efficient, quick check-in, quick boarding. This 50-minute flight will save you 4 hours of driving at least!"
Pros: "The crew were very nice and helpful. The airplane was clean."
Cons: "There's no entertainment in spite the flight duration was more than 4 hours. The food was cold sandwiches in stale buns. Boarding was not well organized and was done in busses. Flight was 15 minutes delayed."
Cons: "Flight was delayed, and above all the luggage was not board on the plane. This was however said to us after the plane was boarded and on the way up!!! That is when we also heard we are landing in Rhodos on the way to Tel Aviv to refuel the plane because of a technical thing which they knew even before the flight. So the flight was few hours longer. The plane was old and with this "error" you get to pray you ll even reach your destination. . Food? No good on the flight, only water to drink. You can buy something from the free shop while flying!!! Afterwards we had to wait for our luggage for 6 days being told it is gonna be delivered to us every day. Unless you have nerves to spare and you wanna argue a lot, and I mean A LOT, do not fly with this company!"
Pros: "The crew was nice"
Cons: "Food really bad. Delayed. Old plain."
Cons: "I got to the airport and I was stranded because there was no such flight please credit my account immediately. I also called several times before hand to confirm my flight and was sent emails with the same ticket information. And incredibly rude customer service. I also had to re-purchase a new ticket from another airlines, which I also believe in good faith you should pay, to make up for the incredible inconvenience you put me through."
Cons: "Check up security was extremely bais...... and un human with way they did their security checks. Unacceptable and time consuming. My personal belongs that was suppose to come with my hand loggage they obligated me to go in my check in loggage. The danger to that is that third parties could touch my belongings or even break carting the bag to one side to another.."
Pros: "aircon worked well, boarding was easy"
Cons: "half the flight was children and they were not quiet. There was lost of screaming and crying"
Pros: "Atentive and nice crew"
Cons: "Uncomfortable sits... no food..."
Cons: "Boarding was a zoo. Plane old and tight."
Pros: "Everything ;) plans , food and service"
Pros: "Nice, short flight from tlv to Eilat"
Cons: "Nothing. The entire flight was just wonderful"
Cons: "vayama are the worst booker ever. i have never received such unprofessional service in my life. i never thought it could exist and i come from israel."
Cons: "The flight was delayed 2.5 hours and they were not keeping us updated, the plane was so outdated and old the seats were horrible, the food was beyond awful, and it was also not an arkia plane it was another small random airline's plane....overall the experience was NOT GOOD"
Cons: "The fact that there was no online checkin :/"
Pros: "Great customer service. They changed our flight without any questions. Smooth flight."
Pros: "The crew was very nice."
Cons: "Terrible food - you offer one sandwich for a 5 hour flight? If this is a low-cost then at least offer the opportunity to buy food.. Overcrowded plane - this is a very old plane, no space to move, and boy it was crowded."
Pros: "It was fast"
Cons: "The drinks"
Cons: "Ground support for landing in tlv is horrible waiting for bus outside plane for a long time even thouh flight was on time"
Cons: "Plane was delayed by two hours"
Cons: "1) the flight delayed 2) the aircraft is old and so dense 3) the crew messing with things that i didnt experience in other flights, like telling me to remove the headphones while take-off and landing. 4) the meal was very poor 5) no Entertainment at all and this is international flight! (4 hours) the overall felling was bad... i wont but another arkia flight"
Pros: "I don't recommend this airline and security was horrible"
Cons: "Everything !!!!!"
Pros: "המטוס, הטייס, הליך הצ'ק-אין והבורדינג."
Cons: "הכיבוד במהלך הטיסה היה מינימלי מאוד, ברמת העלבון (שני ביסקוויטים). אפשר היה לתת מעט יותר."