Crew handling the boarding at the gates are quite aggressive with the passengers and must be given training/ refreshing courses to improve customer experience.
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Cons: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Flight was delayed without reasoning or ample notice. Missed my connecting flight and was not given the rebooking information or new boarding pass until I had to ask multiple times. Connecting flight had no room to store my carry on luggage.
This review has nothing to do with the airline! We will never book through your site again. Florida was in a state of emergency and we needed to change are flight due to a hurricane because of the good chance the airport could close. Chat deal did nothing to help with getting out of Florida early so are trip was not ruined.we had to buy a new ticket and lost out of a lot of money.we where willing to drive at our own expense to Dulles and catch our flight but was told if we didn’t get on in Florida we couldn’t have any of our flights we paid for not even the return flight. Very disappointed in your site
Very bad flight was cancel and the airline did not cover hotel and nothing Very bad experience
Climbing stairs was a tedious and tiering transition between flights
Pros: "The audacity of your gross negligence in a time of global pandemic."
Cons: "Any semblance of social responsibility or ethical behavior."
Pros: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Pros: "Flight arrived early."
Cons: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Pros: "Very nice flight, the food was super delicious and the crew very professional"
Pros: "Food quality was good, and movies had a great selection. Boarding went quickly."
Cons: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Cons: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Cons: "The least comfortable and smallest narrow business class seats ever"
Cons: "It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again."
Cons: "With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after."
Pros: "It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money."
Cons: "Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA."
Cons: "LHR made us wait 30+ min upon arrival for a gate."
Cons: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Pros: "Love that meals are part of the flight. Excellent meals, great service."
Cons: "Boarding announcements hard to hear in gate area at Gatwick."
Pros: "This trip I used BA and Virgin Atlantic business class. I would rate AA had the best layout of business class. AA I WOULD LOVE TO FLY IN BUSINESS CLASS ON YOU 777-300 Any where. Bonus: Bose noise canceling headphones. BA and VA did not have the quality head phones as AA did"
Cons: "I paid extra for exit row seating, but what they didn't tell me was that the flight attendant seat was facing ours, so much for leg room. The actual placement of the seats were aisle row and middle row-so neither of us had a window to look out of or wall to lean against, no overhead lighting or air vent either. Can you say "rip-off?" My husband, who is tall and broad shoulder was constantly being knocked around by the flight attendants and carts. This flight was miserable. I guess I should be thankful for the hour plus delay in departure."
It never happened. Snow storm. Flights cancelled. Got Covid somewhere along the air travel.
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "The free WiFi and entertainment"
Cons: "The airplane maintenance issues and I missed 3 connecting flights bc of it"
Pros: "Ground crew at VPS was very helpful during a long delay."
Cons: "Delayed ( four hours) because United, or whatever regional flyer they use, did not have a first officer to fly our plane to VPS. Of course, we missed the last flight back to Amarillo. Now, I’m missing a day of work. This flight is now costing me a fortune, as well."
Cons: "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
Pros: "The bed, pillows and blanket, the flight attendants and the captain, who was on his final flight after 30 years."
Cons: "The dry chicken"
Cons: "What I wrote above was meant to describe our experience from Chicago to Burlington- not Milwaukee to Chicago. Although, we had a delay in Milwaukee too. Overall, everything was only fair"
Pros: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Cons: "I wished that some of the children would have left the window blinds down so we could sleep."
Pros: "Best flight to Italy from the states for me in 4 visits over 18 year span. Very efficient and courteous attendants, above average food ( for airline food), complimentary wine, even the seating was not as cramped as I have endured ( on NW Airlines- worst flight experience ever in 2005.)"
Cons: "I have not one complaint"
Pros: "They were able to get us on an earlier flight to shorten the 5 hour layover"
Cons: "Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful."
Cons: "Get more check on agents. Be more efficient with the upgrade bid eponse. Don’t be late!"
Pros: "The crew was nice and it wasn't a full flight so we had room."
Cons: "The food wasn't very good and the headphones were a bit uncomfortable"
Pros: "The food was ok. There was a variety."
Cons: "The staff interrogated me at the gate. Asked extraordinarily personal questions, asked me to sing (weird, I know), etc. They proceeded to search my backpack, taking (probably unintentionally) over $100 worth of belongings. They checked my carry on, which took an additional 3 days to arrive. Terrible"
Cons: "This was an old plane-food was beyond horrible-seats we’re hard as rock-no seat space-El Al should be ashamed of putting a plane like this in service- a sign of pure greed!! I fly monthly and will pay more to fly anyone else!!!!"
Pros: "crew always gives a feeling of getting home price was good"
Cons: "seems like an old airplane (quite consistent with previous flights :( that might be the reason for taking off about 90 later? - overhead light did not work ("yes we already know about it") - entertainment set did not work properly - food is very mediocre and the same (i don't care that much about it if other things worked well.)"
Cons: "my chair was broken and the service was bad, every time they gave out food they forgot my row and we had to ask a few times in order to get it, and my place was right near the kitchen"
Pros: "On time"
Cons: "No food included. Tv for the plane not individual. Families were separated in seating"
Pros: "Friendly staff and hardest working Stewardesses I've ever seen"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"