We purchased extra legroom seats for both legs of flight through budget air. Seats were not honored by emirates. Had to spend frustrating hour to get seats we paid for on first leg to Dubai. Second leg to Jakarta were denied and had to sit in middle seat. Had to spend hour on phone yesterday to try to get refund. We’re told needed to send copies of boarding passes of which already threw away first leg boarding pass. Very very frustrating. This happened as well one year ago with emirates.
Pros: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
Cons: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
Pros: "The seats were spacious and comfortable. Ample room for the long flight."
Cons: "Desert option: warm cookies"
Cons: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "Liked The service and the spacious airplanes"
Cons: "No choice left for dinner and would have loved a snack"
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Cons: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Pros: "Very attentive staff Good info from captain and flight crew Nice individual TV"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Lufthansa is a good company overall. The entertainment system was very good."
Cons: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Pros: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Cons: "Long lines to get through boarding"
Cons: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Pros: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The aircraft was clean. The service was great. Food was OK. I enjoyed the wine service. Lots of movie choices. HOW does one get "bumped up" to Premium Economy?"
Cons: "The seats in Economy were the most uncomfortable I have ever sat in for such a long time nine and a half hours. All six of us found them to be uncomfortable. No seat bottom cushioning. I had a back pain. Boarding started with the First Class and Business Class first. It took an additional 20 minutes for Economy class to start boarding. The line was very, very long and interfered with other travelers in the airport terminal. "boarding area to Frankfurt was cramped" When we arrived in Denver, only five Custom Agents were on duty to process our arrival passports, although there are 14 control stations at Denver. It appeared as though the Custom Agents were not aware of the arrival of the Lufthansa 747 nor the one that followed. All other Custom in Europe were much more efficient and move people through quickly. What a bad first impress made by the USA Customs people."
Pros: "Good food, friendly flight attendants"
Cons: "Boarding process was torture. Lufthansa invited us to check-in early, but would not allow us to finish the check-in online process the day prior: seemed to be glitch in their computer system. We arrived at the airport early, but no one at Lufthansa could help us with seat assignments in order to seat our 12-yo daughter next to a partent. The airline did not open the gate area until 1+35 prior to the flight (advertised 2-hrs prior), and did not put anyone at the gate-desk until 1-hr prior to departure ...and they still could not help us. Boarding was disorganized; Lufthansa appeared to board by different groups, but there were no announcements as to which group(s) should board. Instead there was just a large crowd milling about, waiting to push their way to a gate agent. Very un-German."
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Cons: "There was no entertainment and the food could be better"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Pros: "Crew was pleasant and food service was good"
Cons: "Not a very big or good quality selection of movies and viewing screens were hard to see"
Cons: "Staff and crew were courteous and helpful. Seats were comfortable."
Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Pros: "The crew was incredibly kind and helpful, the food was excellent and we even got ice cream!!!!!"
Pros: "My baggages were delivered to my residence the next day intact"
Cons: "After landing at DENVER I was at Baggage Claim Area. As instructed at the time of Boarding at Chennai. A British Airways staff asked to show my Baggage tag and Boarding Pass. After seeing it he said your baggage have to be claimed at DALLAS and not at DENVER. Kindly rush as time is short. MAYBE HIS INTENTION WAS GOOD. He must of thought that it will get delayed if I have to claim baggage and proceed for connection as the flight was delayed."
Pros: "747s are good stable planes in flight"
Cons: "The greatest problem was dealing with the usual chaos and discomfort of traveling through Heathrow airport. Primitive and time-consuming transportation system between terminals- Had to ride overcrowded buses packed with so many people that your body was pressed against your neighbor. Inadequate number of restrooms and poor signage to find them. Bad selection of restaurants. Then at the terminal, boarding time listed as 10:40, but they did not even announce the boarding gate until 10:40. Then a 10 minute ride on another overcrowded bus to the plane which you had to board by a staircase (and a staircase to the door on a 747 is no small thing!) Although flight was smooth in the air, the pilot landed so "hard" I thought the landing gear must have been damaged!"