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Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."

Pros: "Crew was amazing"
Cons: "The people sitting near me were crazy and it was an uncomfortable flight"

Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."

Pros: "Cleaningness"
Cons: "Main problems at Dubai airport. Employee at the airport charged me money for the same luggage that Newark employees said it is according to air line rules. That shocked me. I didn’t buy anything from Dubai. I think it’s not right."

Cons: "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"

Pros: "I did like the cleanliness ."
Cons: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."

Pros: "The quality of the food"
Cons: "The timing of providing the breakfast is too early"

Pros: "Really you excell in satisfying customer.through lovely reminders."
Cons: "Vegan dishes not available .."

Pros: "As above"

Pros: "Food, Service, entertainment"

Pros: "It was good"
Cons: "On second flight from dubai to kabul was horrible. The did not offer an infant place for infant and we were among the passengers in a very very tide place,the other things were good"

Pros: "Not much"
Cons: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."

Cons: "I thought I had paid for window seats."

Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"

Pros: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Cons: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."

Pros: "The flight was smooth. Food was good."
Cons: "Long wait while taking off from Dubai."

Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"

Pros: "Nothing much."
Cons: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."

Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."

Cons: "It is just great. The timing the service the professionalism"

Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."

Pros: "Great selection of entertainment"
Cons: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"

Pros: "i liked everything on the trip. it was great. gulalai"

Cons: "debarking process was one of the longest in my life"

Pros: "Overall service and special attention to kids"
Cons: "Inadequate washrooms"

Pros: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."

Pros: "The flight left Kabul on schedule and we were at Dubai ahead of time. The flight was very comfortable."

Cons: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."

Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"

Pros: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Cons: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."

Cons: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"

Pros: "Crew went out of their way to be friendly"

Pros: "I liked watching movies and drinking wine and the food was decent."
Cons: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."

Pros: "The entertainment system, the items handed out for our comfort, the food, the attention."
Cons: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"

Cons: "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."

Pros: "Excellent entertainment on a comfortable sized tv screen."
Cons: "More beverages would be nicer."

Pros: "No comments"
Cons: "No comments"

Pros: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Cons: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"

Pros: "Spacious seats..comfortable flight and great on board service"

Pros: "Food and service was good!"
Cons: "The plane sat at the gate for 1 1/2 hours, and I got to my motel in Dubai around midnight."

Pros: "Flight attendants were very responsive to my basic requests."
Cons: "It was a flight to Egypt, so boarding was more akin to a cattle car boarding. Typically, Emirates at Dubai Airport is quite organized, but again boarding was more Egyptian style."

Pros: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."

Cons: "The flight crew was very rude. I had already been flying for over 18 hours before I boarded this flight. The crew was not courteous enough to consider that. Upon asking for some water, I was asked to wait until it was time for the crew to serve the drinks to all passengers."

Pros: "Generally Emirates is a comfortable and you know what you're getting. For the most part I found this a very pleasant flight and will continue to fly emirates."
Cons: "I know Emirates crew to be very professional and organised. It's usually pretty evident that they've been well trained. Over the last few flights I've been interested to see what seems to be a slacking on the part of the crew. They still get everything done but I'm seeing less discipline in their approach and less professionalism. This doesn't apply across the board. I still encounter some extremely excellent crew members but things are definitely slipping a bit."

Pros: "No delays."
Cons: "It took forever to get off the plane at Dubai."

Pros: "Uneventful but delayed, my son was getting worried in Tampa. Tilak"

Pros: "Ontime departure and arrival ahead of time. Service in Dubail is great."
Cons: "There is definitely a difference in the way Economy passengers are treated in different sectors. for example, the flight from Chennai to Dubai or Dubai to Chennai - The crew is so rude and obnoxious. I dont blame them entirely, some of the passengers behavior may push them to be like that. But this is one of the sectors where emirates always runs in full capacity. The crew needs to understand that all passengers are not the same and they should be little polite to passengers."

Pros: "Loved the friendly and helpful service. Entertainment channels were excellent, and movie choices were tops."
Cons: "TV screens on the A380 were strangely not as good as those on the 777. However, that really was a minor detail."

Pros: "My overall experience flying Emirates was excellent! The crew never stopped taking care of passengers. They were amazing!!! Everyone from check-in to departure was helpful and friendly. I will recommend to everyone"
Cons: "There wasn't anything I didn't like."

Pros: "Best flight for a long time. great service and entertainment."
Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Pros: "Everything"
Cons: "That it wasn’t a flight to denver"

Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"

Cons: "I felt like a sardine."

Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"

Pros: "Problem free."
Cons: "It was a great flight."

Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"

Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"

Cons: "Ok, old plane."

Pros: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."

Pros: "The Israeli crew on El Al were very polite and tried to help."
Cons: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"

Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Cons: "Don't like to wait for no one 30 min inside airplane"

Pros: "Everything was great :) food is good, crew is perfect"

Pros: "entertainment was fine"

Cons: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

Pros: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

Cons: "Cervise was not so good was waiting almost 3 hours on check in"

Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Pros: "I liked the comfort of the aircraft and entertainment"
Cons: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"

Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

Pros: "Flight was good and comfortable"

Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."

Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."

Pros: "Everthing went as planned. Left on time. Cannot complain."

Pros: "Boarding and staff okay"
Cons: "Terrible plane ; no room , the most miserable flight we have ever been on"

Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."

Pros: "Friendly flight attendants. Great food"

Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"

Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."

Pros: "Food and entertainment were better than expected."
Cons: "No complaints"

Pros: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Cons: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"

Cons: "They didn't let me on the flight because I'm disabled pure discrimination"

Cons: "Even though I ordered in plenty of time, I was not on their list. I went hungry."

Pros: "movie was a holocaust film for yom hashoah"
Cons: "crowded food pretty bad late"

Pros: "smooth ride ... long :( ... but smooth and clean ... thank you for having a flight directly into tampa ... female copilot? really? :) wow, great job!"

Pros: "Crew was as helpful as they could be. A man fell ill during the flight and was carried into first class be the crew. There were screaming little kids placed all over economy with parents that did nothing about their high pitched screaming and I do mean screaming and screeching as a form of communication. There was only one much younger child that was in real distress and the Mom and Dad walked up and down the aisles trying to comfort that child and not disturb others passengers. The rows of seats were so close together that when the person in front of me reclined, I could not. get up from my seat and it was on the aisle! The young man sitting next to me just stood on the seat to climb out. We could have made an earlier flight, but the manger of the reservation desk in Tel Aviv was too lazy to check to see if we could switch to the earlier flight was easily make able with lots of seats, but I couldn't do it on line and she was busy talking to her friends. As a result, we had a 6 hour lay over in Zurich that was unnecessary."
Cons: "Nothing"

Pros: "Great airplane stuf and food"

Pros: "I love Swiss. They are the best. Great service,pilots were giving us informations when the weather was acting up,the whole crew was amazing."

Pros: "Crew"

Pros: "Food quality of airplane crew"
Cons: "luggage was lost flight was delayed and missed my connection"

Pros: "excellent crew and service"
Cons: "when the food got to me only one choice was available. seats too small (I am a small person) bags took a very long time to come"

Pros: "This is the 5 review that I'm writing on Swiss air. Great crew, polite, helpfull, cares, planes are nice, roomy and comfortable. Connection between the flights are good and comfortable I will keep on flying with them."

Pros: "Service, Staff"
Cons: "Plane felt old, especially considering they updated it (USB, personal screens). Food was okay, at best. Seats and not very comfortable."

Cons: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."

Cons: "Lack of communication and unfriendly crew."

Pros: "Noghing"
Cons: "They didnt care about the damages caused to us"

Pros: "On time."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Everything- well done"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "including new releases"

Pros: "Everythingn"
Cons: "Nothing beat"

Pros: "Will never use kayak again"

Cons: "The breakfast was poor & frozen ."

Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"

Pros: "Great plane--huge and new!"

Pros: "Very professional and very convenient."

Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."

Cons: "Very Bed earing headset."

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "Everything"

Pros: "Plenty of room for the legs."

Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"

Pros: "The staff are all very professional and nice."

Pros: "הכל"
Cons: "שום דבר"

Pros: "amazing !!!"

Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Pros: "good job rushing us to the correct gate"
Cons: "late"

Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Pros: "Add good airline to Atlanta to eu"

Cons: "flight canceled , i flew diff, airlines"

Pros: "excellent"

Cons: "AC was not working while we were in the ground"

Pros: "It was an amazing overall experience."
Cons: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"

Pros: "Everything."

Pros: "Pillows"
Cons: "No vegan good woithout order"

Pros: "Crew was very nice"

Pros: "everything was good and don rhith"

Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"

Cons: "Security going from venice to Istanbul then israel could have been better"

Cons: "My seat space was too small"

Pros: "Movies crew"
Cons: "All was good"

Pros: "crew,food seats,"

Pros: "The hospitality"

Pros: "Food fine."
Cons: "Crew was polite, but knew nothing about what we should do when we landed in Istanbul. Given that we circled for an hour and then sat on the tarmac for TWO hours, they had plenty of time to ask what passengers should do about cancelled flights. Very discouraging. Video system never worked."

Cons: "The crew was extremely rude."

Cons: "It took us 18 long hours to arrive at Germany...and I lost an important meeting..."

Pros: "Everything was okay until I got to Venice,you lost my luggage and couldn't tell me where it's right now!! I'm in Venice without anything and freezing,what should I do?? And I'm here for just few days!!!would you buy cloths for my staying here?! You have said that my stuff will be get directly from Israel- tel aviv ariport to Venice but you lost all the luaggag!!! So I can't think about anything ealas beside thinking about my lost stuff!"
Cons: "Everything was fain but just find my laugh age befor I will get cold and spend my vacation I'll! I will be thanksful for that!"

Pros: "The profesional crew. The food"

Pros: "everything!"
Cons: "nothing"

Pros: "The Turkish Delight servings before meal is excellent."
Cons: "Very long luggage check-in in Tel Aviv."

Cons: "Delayed"

Pros: "Quick boarding, extra space to put things in front of you"

Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."

Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."

Cons: "They ran out of blankets, earphones on the flight"

Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"

Pros: "On time. Connecting through Atlanta is quick and efficient"

Pros: "Comfortable seats"

Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."

Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."

Pros: "Big bathrooms, friendly staff, free eyemaks"

Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"

Pros: "Movies"

Pros: "On Time"
Cons: "No opportunity to purchase additional food"

Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"

Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."

Cons: "Landing was frightening."

Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"

Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"

Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"

Pros: "Whole thing was easy, plane was nicely updated on the interior"

Pros: "The flight attendant. Lovely and professional."

Pros: "Everything"
Cons: "Everything was perfect"

Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."

Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."

Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."

Pros: "Was a nice flay , thanks"

Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."

Cons: "No seat assignment prior to arriving at the gate"

Pros: "Everything else good."
Cons: "N/A"

Cons: "My connecting flight left 20 min early!!! I missed it because my original flight was 25 min late."

Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"

Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"

Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."

Cons: "No entertainment and only pretzel and peanuts available"

Pros: "the Ground team from Israel to New York was amazing and very helpful."

Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."

Pros: "Arriving and departing flights were at totally opposite ends of airport"

Cons: "My suitcase was damaged(torn through!)"

Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."

Pros: "The staff were nice"
Cons: "Not knowing what gate to be at and that it changed without me knowing and almost missing my flight because of it."

Pros: "Price"
Cons: "Flight delayed"

Pros: "On time and it got there"

Pros: "I liked the free Wi-Fi"
Cons: "The seats are cramped! You pack in people like cattle unless you're in the overpriced 1st class section! The flight attendant were rude, they looked like they hated their jobs. Of course the first class attendants were always smiling. The whole de-boarding process is awful there needs to be more organization rather than everyone trying to get up and get their bags at one time!"

Pros: "Ran on time"

Pros: "New plane had great entertainment and was very smooth ride despite storms."
Cons: "No bad review returning to Tampa. Read to Dallas review."

Pros: "Great crew very professional company"
Cons: "No internet no food and even though I booked my flight weeks in advance I got stuck at the very end with no windows"

Pros: "Friendly staff and comfortable seating on flight."
Cons: "N/A"

Pros: "Flight was actually early arriving in tampa"
Cons: "Very cramped. Felt like seat in front of me was too close and not much leg room."

Pros: "We didn't crash"
Cons: "tiny plane very uncomfortable seats. Flight attendant was very overweight and kept hitting me with her large posterior but never apologized once ."

Cons: "My sun glasses were stolen out of my luggage !!"

Cons: "the seats and service as a whole"

Cons: "We had 30 minutes delay"

Pros: "Flight directly to Tampa"
Cons: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"

Pros: "The service. Smooth flight."

Cons: "Need AC outlets and TVs"

Cons: "Cramped seating :-0"

Cons: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."

Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"

Cons: "Where is my bag"

Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"

Pros: "Very good care ofrom the staf Not cold"
Cons: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"

Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"

Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."

Cons: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."

Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."

Pros: "A lot of drinks"
Cons: "One hour in late"

Cons: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"

Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"

Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Cons: "Nothing"

Pros: "The crew"
Cons: "No TV"

Pros: "Friendly. And efficirnt crew"

Pros: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."

Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."

Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."

Pros: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Cons: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."

Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."

Pros: "I was rescheduled on another flight improperly"
Cons: "Flight did not take off staff was rude unhelpful I won't use them again"

Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."

Pros: "Friendly crew"
Cons: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."

Cons: "It was too cold on the plane."

Pros: "Smooth flight"
Cons: "1) No jetway. Bussed very long distance to board airplane. Long, hot, uncomfortable process. This is 2016 and still bussing passengers to plane? 2) No way to download entertainment app while on board when announcement made about entertainment. Need to notify passengers prior to boarding."

Cons: "seats are way too close to each other."

Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"

Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"

Pros: "good seats."
Cons: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."

Cons: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"

Cons: "No entertainment"

Pros: "Process of checking in."
Cons: "Transfer process in Frankfurt. Arrived late, not Lufthansa's fault.Not very accommodating crew . Short transfer times should be discouraged when purchasing ticket."

Cons: "Seats are too small and pitch is too short."

Pros: "The service on board was good. The flight smooth."
Cons: "Good service and good food."

Pros: "I got there."
Cons: "Frankfurt airport was a nightmare. Gate agent randomly picked people and made them check hand luggage. Batteries were in mine but he didn't care. He did ask if I was on a first class ticket, so I guess FC doesn't have to adhere to baggage size. Others with larger bags were allowed on board. My other flights with Lufthansa had no problem with the same bag. We were transported by bus from the gate to the plane!?!? In the rain. And this was an international flight!?!? Attendants took 10 minutes to answer call button and then asked if it was a mistake. I asked for water to take meds as I was overlooked by beverage service. Another attendant walked up and said he had bypassed me as I was asleep. I showed him the snack package he had handed me and asked how had he given me snacks if I was asleep? He snapped back that he was sorry. I almost asked if he was sorry he was caught lying or sorry he was on board?"

Pros: "Boarding on time was great. But then not leaving for 4 hours was terrible. Plus being on that plane was horrible as it added additional time to actual flight of 11 hours. I wish that delayed time could have been spent at the gate."

Cons: "Standard seats (though more space and empty seat in the middle) No movies or even music having been spoiled by Swiss International flat bed on the route Zurich to TLV we were disappointed with the aircraft facilities offered by LH for the same sector ."

Pros: "i liked the friendliness of the crew"
Cons: "terrible seats and no entertainment....no screens"

Cons: "For boarding areas. 3 complete changes of boarding area before we were able to board."

Cons: "They gave out a kosher breakfast to some people, but nothing for everyone else. Smelling your neighbour's breakfast, but being left hungry makes for a grumpy start to the day."

Pros: "The crew were very nice, patient and professional."

Pros: "The selection of movies games music avail."
Cons: "The cramped seats. And what happen with calling out now boarding certain rows on the plane? It's not a hectic free for all?"