Pros: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Cons: "Long boarding lines at Liberty International Airport."
Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Pros: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Cons: "No entertainment but it’s probably because it was a short trip"
Cons: "Online Check-in didn't work properly, so we had to check in at the airport. They were understaffed and it took us over an hour to get through check in. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. The flight itself was overbooked, and we then had to place our backpacks under the seats in front of us, giving us no leg room for 13 hrs."
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Pros: "The entertainment system is good"
Cons: "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
Cons: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."
Pros: "Flight itself was normal. Flight crew was adequate and courteousdr"
Cons: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
Pros: "Flying on economy Emirates was a fantastic experience. It should be the industry standard."
Cons: "The entire experience"
Pros: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Cons: "Crew should be attentive to ALL passengers."
Pros: "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
Cons: "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."
Pros: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Cons: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
Pros: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Cons: "The food could have been a bit more exciting, but it was solid."
Cons: "Better room in leg and width. Hotter food and tastier."
Cons: "The television got black out 6 hours before landing..dont have a choice but yo sleep."
Pros: "The staff is very customer friendly. One of the best. I"
Cons: "In general the toilets are clean but for this trip they weren’t very neat."
Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Cons: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Pros: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
Cons: "Just to improve on the services and hospitality but there are really good"
Pros: "Comfort and food with good entertainment."
Cons: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Pros: "Good servise in the plane."
Cons: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."
Pros: "I liked the food."
Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Pros: "Again the service was amazing and great food in a 2 hr flight"
Pros: "Friendly checking in staff. Easy to us and good variety movies."
Cons: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Pros: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Cons: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Cons: "space little cramped but maybe same with other airlines in economy."
Cons: "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
Cons: "same, boarding crew was not friendly, and it took a while for boarding."
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Airmalta does not include meals in their flights and neither offers entertainment.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Pros: "fabulous flight and crew"
Cons: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Pros: "Nothing in particular"
Cons: "Quicker boarding. More leg room. More comfortable seats. Long wait for drinks or snacks"
Pros: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Cons: "Flight was delayed! Info re delay was limited."
Pros: "Late departure, easy checkin, waited 10-15 minutes after landing for ground crew to have stairs for us to exit plane."
Pros: "Arrived on time"
Cons: "On arrival we were forced to wait in a hot and humid room with no air conditioning for and hour and a half. Passport control officers did not even turn up for fifteen minutes and then only two stations so it took an hour and a half to get through, and there are about half of the passengers behind us so it must have been much longer for them."
Pros: "Not sure?"
Cons: "Very Spartan service with little effort to make for a more pleasant flight."
Pros: "Nothing was terrible about the flight. The crew was great. There was a delay b/c of weather, but you can’t blame that on the airlines. But € 3 for a bottle of water. Really. Extra fees to be able to take a carry on bag onboard. Really. The attempt to squeeze every last farthing out of the customer is frankly disgusting."
Cons: "See above."
Pros: "The Price of the flight that was all."
Cons: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Pros: "The staff was very professional"
Cons: "I was flying at night and they kept the plane lights on the entire flight. There was nonstop announcements being made which made it impossible to sleep unless I were to invest in noise cancelling headphones."
Cons: "-On 20/12/2017 the flight was expect at 09:50 it was delayed until midday. -On 05/01/2018 I had received a message(on my mobile phone) to confirm my return and I try many times to do it without success. so i did my best to trying to call the number 080000834000 and the person who attended my call ask me to repeat several times which it make me disappoint. So i have to paid 50. 00 euros for it and plus I had to pay 40.00 euros for each suitcase (total 2 suitcases = 80.00 euros) Which i suppossed i had been paid when i booked my holidays, and no much information has been given in it. in the end too expensive. I will look at other low cost airlines in the future."
Pros: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Cons: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"