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Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.

Comparing premium economy trips to other airlines United performs poorly in regard to food, service, bathroom cleanliness etc

They took us all the way to Monterrey to tell us they United were not allowed to land and we were sent back to Houston. Terrible experience.

Business class bed was nothing special, food was not good, screen on entertainment system was relatively small, amenity kit below average. Overall United’s business class was nothing special.

Crew was friendly. Seats are too narrow, particularly when a big person is in the adjacent seat, but I understand this is due to smaller planes usually flight into Lincoln. I have experienced several flight delays going out and coming into Lincoln airport, I say maybe 50% or higher of the flights I've taken out of this airport have been delayed.

Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.

We loved the United lounge near our gate and a rep named Aimee who was GREAT

There was no air on the plane and it was very hot.

I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.

Rude and condescending crew, below average food, passengers treated as toddlers.