It didn’t happen. The flight left early. We would have made our connection had they left on time. Our arriving flight had a 2.5 hour delay. We would have made it on our connection had they not left early. Now our luggage is in limbo.
Speedy service, very efficient
Even tho we paid to have seat next to each other we had to give them up, and my husband who just had major surgery on his hand was given an isle seat which was part of the reason we PAID to have seats next to each other and him in a middle seat
Pros: "Early, clean and comfortable"
Pros: "the crew were very helpful providing all information I need it"
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "We were in coach and the crew made us feel like it was business class!"
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Cons: "My suitcase was broke at some point and also items in my suitcase."
Cons: "Couldn't have been better"
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Pros: "Crew ok . Seat not so comfy"
Cons: "Great early morning flight."
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "Flight itself uneventful"
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Cons: "Landing was frightening."
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"
Pros: "The flight attendant. Lovely and professional."
Pros: "Service. Sweet attendant."
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Cons: "Delayed four hours"
Cons: "Because KAYAK reassigned my flight to airfare.com, I actually flew into JFK. Not my preference and the rebooking process was a nightmare. Very disappointed and I will not be using KAYAK ever again. So stressful."
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Pros: "Food was not available for flight."
Cons: "Drops coming down from the Air condition system"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Cons: "My sun glasses were stolen out of my luggage !!"
Cons: "the seats and service as a whole"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Cons: "No entertainment. Plane was cold."
Cons: "We had 30 minutes delay"
Cons: "I couldn’t eat the food"
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "The service. Smooth flight."
Cons: "Need AC outlets and TVs"
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"
Pros: "Very good care ofrom the staf Not cold"
Cons: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "A lot of drinks"
Cons: "One hour in late"
Cons: "2 hours delay. Bad food"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The crew"
Cons: "No TV"
Pros: "Friendly. And efficirnt crew"
Cons: "I didn't got the seats i asked for in the check in."
Cons: "Little food"
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Pros: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Cons: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
Cons: "The seats were too hard. I have never felt that way on any other flights."
Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
Pros: "Food was great!"
Cons: "Lackluster movie selection, internet was a rip off and barely worked."
Pros: "Everything about the service staff the plane amazing"
Pros: "Crew service"
Cons: "No entertainment on board"
Cons: "seats are way too close to each other."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
Pros: "good seats."
Cons: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
Cons: "Not enough leg room in Economy. God reason to fly other airline"
Cons: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
I arrived at the airport to learn the flight was delayed a day; as a priority member, an attendant assured me he would help if I sat down. Never saw him again. Had to buy a new ticket to return late that night.
Like the available movies, but boarding could be better, it was just a big close crowd. Food can also be improved. Seats were uncomfortable.
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
No he salido de Miami no puedo dar ningún comentario.
Cons: "Missed connecting flight to El Paso and had to wait for hours in the airport on standby"
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Seat very narrow for an upgrade"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Very professional, courteous, and helpful crew. Especially the 2nd flight."
Cons: "Another pre- wrapped snack later on."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Cons: "Flight was canceled"
Pros: "Crew was outstanding."
Cons: "I had to check my carry on."
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "Crew was attentive and professional."
Cons: "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
Cons: "Flight was delayed. Gate change on short noticr"
Pros: "Variety of snacks and friendly service. Good entertainment selection."
Cons: "Signs for Finnair and AA were hard to find on departure."
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Cons: "Had to buy another ticket"
Cons: "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
Pros: "See above"
Cons: "See above"
Cons: "It was 3 hours late"
Cons: "Flight delayed by 35 minutes"
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Pros: "Entertainment options were great. Also the staff were a huge help, especially the gate attendant who helped to get our four seats together"
Cons: "The flight was delayed 3-4 hours due to mechanical issues. A complimentary service would have gone a long way with smoothing it over"
Pros: "That we arrived an hour earlier than expected"
Cons: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."
Cons: "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
Pros: "Great flight"
Cons: "No food"
Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
Cons: "old plane with worn out seats."
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Cons: "They didn't even get me to Sarasota, they flew me into Tampa."
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "This flight left about 90 minutes late again due to weather issues. The crew was excellent which made this long flight enjoyable."
Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Pros: "Everything I like :)"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
This is the second time in 2 months that I watched the boarding go from Take Off at 4:40, nope 4:50, nope, 5:00, no, 5:30, no, 5:45, and finally 5:54. The first time it happened, I had to catch a connecting flight and my 2-hour layover became a race to the gate. I have an artificial hip and am 67 years old. I don't race. What I did like? Masterful crew that managed to calm a screaming child in seconds after he'd been screaming in the terminal for 20 minutes while waiting for the plane to board. He was overtired (as I imagine his parents were!) and the problem was sorted in a blink! Impressive!
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "Boarding process.."
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Cons: "Entertainment didn’t work, big delay broken seat"
Cons: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Pros: "Timing was good"
Cons: "They charge me for second bag on my way back although my ticket emwa for 2 bags"
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
Cons: "The airplane was shaking all the flight"
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The seats in "business class" are adequate but other airlines are nicer and newer. The food was good though."
Cons: "The way the seats were set up was really weird. I actually was flying backwards."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Cons: "No food selection. No vegan meal that i ordered for my daughter."
Pros: "Most everything"
Cons: "Seat choice"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Cons: "boarding with bus instead of sleeve"
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Pros: "The crew was very efficient"
Cons: "The was really bad."
Cons: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
Cons: "Less full"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Cons: "Staff not friendly, no food"
Pros: "The seats were spacious"
Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Pros: "getting bumped up to economy plus and being in an exit row."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Pros: "It seemed they had just installed new carpet and the seats looked like new. The plane was nice."
Cons: "We were 2 and a half hours late to Omaha. There were thirty planes ahead of us to take off in Chicago. Very long wait inside of the plane."
Cons: "Plan was late. Had to fix radio on plane. Dat on plane for 1 1/2 hours to get engine started. Never again"
Pros: "In flight "included wifi" is a joke. Spent 20 minutes trying to connect and the rest of the flight trying to load the "entertainment" page. Doesn't matter if you have the app, same thing happens. You're better off downloading whatever you'd like to consume prior to take off!"
Cons: "Wifi connection, pretzels, tiny beverage cups"
Pros: "Friendly staff"
Cons: "Had to pay for wifi. Seems weird to advertise it and it's not included"
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Pros: "I arrived in Omaha in one piece."
Cons: "Everything else."
Cons: "A cat in a carrier was very loud and restless during flight."
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Cons: "One hour mechanical delay"
Cons: "No gluten free options"
Cons: "Was supposed to arrive in time for my speaking engagement - since I was the speaker, I was very upset I missed it!!!"
Pros: "I had excellent service, the employees were extremely nice and helpful. I use a wheelchair due to disability, so it's important to me to have someone take me from entrance to the gate and help getting on board. From the woman who helped me with getting me to the gate, the gate agent and flight attendants, I was very impressed with UA service today."
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "Not enough good movies"
Cons: "Had computer problems. All flights shut down. Will never fly United again"
Pros: "Crew was nice Smooth flight"
Cons: "Small plane Delayed flight"
Pros: "Everything was great"
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Cons: "Delayed for a latch for 10min then 10 more then 30 in reality was around 1:30 plus when we finally bored the plane we got delayed again because they had to spray the aircraft because of the snow supposedly 5 minutes it took 25 My overall opinion about united airlines is: Never again Bad customer service"
Pros: "Everything was good!"
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Cons: "My luggage was lost"
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Cons: "The boarding gate changed but the gate information did not. I thought I would save money and time flying United at Ohare. That's a mistake I will never make again."
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "Seats were spacious, we were on time."
Cons: "Flight was delayed 8 hour and then canceled. 1.5 hour flight between Chicago & Omaha. Weather was gorgeous in both places. Will ever fly united again for this."
Pros: "food and crew"
Cons: "NO leg room."
Pros: "Not a lot"
Cons: "The fact that we had to get off due to too much fule,didn't make a lot of us comfortable..when it comes to flying,the whole team needs to be on the same page..makes flyers more comfortable..but things do happen.."
Cons: "Food was not great. Crew was not so friendly."
Pros: "Crew was nice but seemed tired or flustered. I could stow my backpack in overhead because it was a backpack, a true carry-on piece. Flight was short."
Cons: "Flight was delayed. Boarding is always a pain. Airline calls boarding, everyone queues up and then it takes forever. Also they take to long boarding business class etc then many times they call a group # but allow passengers from other groups to board, not including people with disabilities, older passengers who need assistance."