Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Cons: "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "Nothing."
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "Staff, plane, ride - one of the nicest flights I've had in a long time"
Cons: "Nothing. Well, if you paid me to fly ;)"
Cons: "Person in front of me had seat reclined from take off to landing. Nobody checked. Nobody told him it had to be upright during takeoff and landing. I believe that is a safety issue. Isn’t that why the flight attendants are there?"
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Pros: "The flight was wonderful,even with delays American Airlines was horrible at accommodation and food vouchers"
Cons: "Not putting us on cots in MIAMI, food vouchers and overall it was an AA issue that was horrible"
Cons: "Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!"
Pros: "Ddd the pilot just start working for American Airline? Worst landing ever in many years of travel working for FAA! The guy need to get more training for sure."
Cons: "There was no inflight entertainment for such a long flight."
Pros: "Boarding and deplaning was organized and efficient."
Cons: "The flight was completely full, including every middle seat. It did NOT feel safe to have a completely full flight during COVID. Some passengers kept on taking off their masks to talk to each other, completely defeating the purpose of the mask. I will not fly United again during COVID."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Pros: "Crew was really friendly."
Cons: "Seats are not very comfortable. The standard has decreased: leg room is reduced, and options to gain 1 or 2” of legroom, is so pricey that it feels like ‘highway robbery ‘."
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "I had three seats to myself so I could lay down and sleep"
Pros: "economy seats"
Cons: "non veg option for snack. all other food was good option"
Pros: "On time"
Cons: "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
Pros: "Lots of space and please take attendants"
Cons: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Pros: "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
Cons: "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
Pros: "Flight attendants and other crew work long, hard hours, and I appreciate them greatly, particularly those who have enough self-awareness to be honestly gracious and friendly (as opposed to plastic smiles). I did not get this young woman's name, unfortunately, but everything about her work was exemplary. Thanks!"
Cons: "Everything was just fine."
Pros: "Professional security and interviewers, best in the world."
Cons: "Dated entertainment systems, few choices for films. Earlier food service is better for a late flight."
Cons: "The seats are impossibly small. Anyone over 6’2” is literally unable to fit. You’ll have to pay $60 for an exit row. This flight was a disaster. Staff poorly organized. No logic or order to boarding. Old, decrepit planes. No snacks or anything. Terrible. Don’t fly these cut rate flights."
Pros: "I’ve upgraded my ticket to business .very comfortable and good service"
Cons: "Time of departure.we had to wait in the airplane for 50 minutes due to busy traffic in the aire . Coming to Israel we’ve waited at least 30 min till the baggage started to come out"
Pros: "The food"
Cons: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Pros: "Crew allowed me to change seats (to one not needing an upgrade) to be closer to the front."
Cons: "I wanted more water and was unable to get it. I did get some, but not enough."
Pros: "The blanket provided"
Cons: "More water service since we were not allowed to bring water on the airplane"
Pros: "On time"
Cons: "No food included. Tv for the plane not individual. Families were separated in seating"
Pros: "boarding was smooth as plane wasn't full"
Cons: "poor choice of movies/tv/music really below average food"
Pros: "service good , food good flight smooth"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
the customs line was total chaos. staff were exceptionally rude. was almost late for flight because I was directed to two different lines. once I finally got on the plane it was great. Great choice of movies and games. Staff was nice. the food could be better but I'm happy I was fed. exiting was easy.
Terrible. Flight was cancelled with less than 10 hours notice. They added an extra flight to the itinerary and separated our weats which I specifically had already paid to have together.
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Never went to Rome's airport and it was beautiful!!
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).