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"Security check process was slow and in efficient."

Pros: "Nothing"
Cons: "Everything Sets, lights, bathroom, food, service, Lots of maintenance issues"

Cons: "Crew sounds mean and lies often Why do they have to lie???"

Pros: "Crew was courteous, seat not so comfortable"

Pros: "Leg room"
Cons: "Poor movie selection"

Cons: "The flight departed 5 hours late from Delhi."

Pros: "Good legroom, comfy seats"
Cons: "No in flight entertainment, an hour delay"

Pros: "5 hours delay in New Delhi"
Cons: "Shorten the delay"

Pros: "Food"

Cons: "It was okay. Good crews."

Cons: "Original flight got cancelled and reschedule 8 hours later in the day"

Pros: "Nothing is organized and over all very worse airline experience. No respect to customers"
Cons: "Almost everything I disliked. Crew were not accommodating and helpful. Need better service training on how to treat customers."

Cons: "I saw the staff members bickering while standing in line for the bathroom and seemed bothered that I was there. They seemed more interested in staying on task than being polite or courteous, which seems a bit of an oxymoron."

Pros: "the crew was very hospitable"

Pros: "The flight was much better looking then the enroute to AMD. The seats were not broken thank god!"

Pros: "The flight time was only 13 hours from SFO to Delhi! With that I could overlook some minor issues. Crew was great."
Cons: "Food was ok though I have had worse airplane food in my time. The entertainment system needed a huge overhaul. Overall a great experience. I would do it again."

Pros: "None"
Cons: "Crew folks are like bus conductors, bad food, screens dont work, seats not clean, junk in front pouches."

Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"

Pros: "Seats were comfortable with good leg space and width."
Cons: "N/A"

Pros: "Timeing is perfect col"

Pros: "crew members were polite and service oriented"
Cons: "security checks at the gate, past gate, and before stepping into aircraft were over and redundant to a point it felt like being hassled."

Pros: "Nonstop to India. Seat space. Ease of check in. Flight times. Wanted to reach India in day time."
Cons: "Food was ok. Expected vegetarian food to be better in Air India. Some entertainment systems broken."

Pros: "That it was a direct flight"
Cons: "Food was terrible"

Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."

Cons: "When waiting for the bus to take us to the airplane, there were no signs which stated when the bus would come, which flight it was for. We had to constantly ask people and felt like we would miss the flight."

Pros: "Food"
Cons: "Lots of seats were empty but crew were not allowing passengers to lie down. One of the air hostess bumped the food trolley on my foot and she was not sorry for that/ Whole crew had a hostile attitude towards passengers."

Pros: "It was a nice flight and crew were also good."

Pros: "Nothing"
Cons: "Should Board by row numbers or zones; no lines formed, large crowds with people coming from all directions"

Pros: "comfort,food"
Cons: "wine"

Pros: "All Staff members provided good service"

Pros: "Everything else was very good."
Cons: "delay in boarding."

Pros: "Good service"
Cons: "Good snack provided"

Pros: "It saves time on my flight. It goes on time and leaves on time and only took 13 hrs as opposed to 21."
Cons: "Air hostess were HORRIBLE. They don't come for the light, and they disappeared after serving food! Very rude, horrible service and their responses were horrible. I hate it. I don't recommend it for ANYONE. Absolutely nasty."

Pros: "I really like the space and comfort of the flight, as well as the selection of entertainment."
Cons: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."

Pros: "Crew attentiveness, boarding in transit and food were exceptional, and first class!"
Cons: "The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much."

Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats."

Pros: "- The crew was pretty good. Helpful overall"
Cons: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"

Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"

Pros: "The aircraft is beautiful. Enough leg room."

Pros: "Food was good, crew was helpful"
Cons: "I had booked 17A at the time of booking this ticket, but was given 47E and that was not expected. They gave 17A to some one else."

Pros: "Nothing."
Cons: "The staff was NOT responsible and did not respond at all when asked why the boarding took so much time @ BOM airport. They made ALL of the passengers stand for 40 minutes without informing why the passengers need to wait for boarding. During the flight, the staff was NOT visible at all even after called up on for assistance. This is ONE STUPID airline that I would avoid in the future."

Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."

Pros: "Really hard to say what I liked."
Cons: "Tray table was broken and I had to prop it up with my knee during dinner. Staff keeps walking up and down seemingly busy, took a long time to clear the service items. During landing in Newark, some glasses were not cleared."

Pros: "Nothing"
Cons: "Everything. Flight was, as usual, late - a typical of Air India. No announcements informing that the plane was running late. People started lining up to board outside the gate, but with no ground staff on sight. 10 minutes past the departure time, 2 personnel show up informing Pax that the flight was running an hour late. Food was stale. I would rather you not serve any food and knock off a few $$ from the fare, rather than serving distasteful and stale food. Overall, bloody pathetic condition of the aircraft."

Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"

Cons: "Crew was not helpful. They woke me up out of a deep sleep to give me a mayo and cheese sandwich but did not wake me (or even leave on my tray table) an immigration form. They then ignored several call bells when I was trying to get one. I was left scrambling when we landed. Movie selection was also slim and outdated and made for a rough 15 hours. Seats uncomfortable. Bathrooms were not well maintained throughout flight."

Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."

Pros: "The food service."

Cons: "The noodles and paneer/tofu served on flight smelled rotten, and I couldn't dare to taste it. The cake was okay."