The online entertainment system did not work! 16 hour flight with nothing to watch!! The airplane had hot air blowing throughout the boarding process. No AC till after takeoff! Chaotic boarding process.
Inflight entertainment was non working. No one told us about transfer counter plus due to immigration delay we missed the connecting flight. They made no effort to get us on the next flight.
Both time Media not work on my sit.
Spacious seats/sleeping decks, polite staff.
Food ! But it could be better !
The long lines and not enough staff at check in
Cons: "Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless. Entertainment system is limited. Aircraft feels old."
Cons: "Entertainment system was limited with poor sound quality even in Business. Monitor is too distant in business. Food was mediocre. No announcement was made 45 minutes before landing in Tel Aviv, just an announcement at 30 minutes forbidding movement to the restroom. Tea and coffee were not offered frequently in Business even though several seats were empty and attendants were not overwhelmed. Announcements in English were confused and confusing. NO SIGNS at gate explaining 26 A was for business and 26 B was for economy and these gates were a 3 minute walk from each other. No staff to advise until finally an announcement. Lounge is ‘tired’ with limited food selections. Disappointing all around."
Pros: "The chairs was comfortable and crew was nice"
Cons: "Again food option all the time is spicy."
Cons: "There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals)."
Pros: "Boarding was a mess. Stood in line for over 90 mins. They don’t have Airport checkin kiosks. Flight delayed over 2hours without information to the passengers! Seats are beat up. Lavatories dirty within 3 hours of flying, and this was an 18hour non stop!"
Cons: "Please don’t book Air India"
Pros: "Food and service was good"
Cons: "Entertainment must be improved besides seat and washroom upkeep"
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Pros: "It was all average"
Cons: "No announcements or concern by ground staff that we were 2 hours delayed!"
Pros: "Attentive on board service"
Cons: "The air craft looked a bit worn around the edges"
Pros: "The food coming from India was a notch above the food going there, perhaps because one is prepared in India where it is more economical to supply. I would definitely take the airline again, because of the value/price."
Cons: "The restrooms need more attention and the entertainment system has some glitches."
Pros: "Airport in Delhi was nice. Terminal was the furthest away though so that was bad."
Cons: "Super late- didn’t board until after the flight was meant to depart causing me to miss my pickup. Food is terrible. There is no entertainment whatsoever, no charging ports to tv or movies. Quite possibly the worst take off and landing of my 35+ flights this year. The staff is friendly but the airline is terrible. Seats were dirty with stains on the headrest, no legroom and no availability for upgrades."
Pros: "Specious seat, enough leg room, friendly stuff, clean airplane in general. Boarding was quick and in time lending."
Cons: "Food was average, plug for earphones was broken."
Pros: "Good enough for 1.5 hour flight, drinks and food were provided."
Cons: "Late boarding/very long takeoff"
Cons: "No aerobridge to board. Very chaotic."
Cons: "it was very cold during the flight. you have to reduce the air condition. the crew was so , so."
Cons: "Took about an hour for the luggage to arrive"
Pros: "New airplane - 787"
Cons: "Terrible service. Would not seat family together, even though it is law in EU to sit with child. Lazy customer service reps, talked to five and no one would help."
Pros: "Lots of leg room. Food was decent."
Cons: "Late missed connecting flight."
Pros: "Service was curtious and good"
Cons: "Food and wine"
Cons: "Nothing worked right on the plane. The seats were rickety and the reclining didn’t work right, the entertainment screens didn’t work correctly, the audio to connect to the entertainment screen was completely ripped out of the seat and they told me that it was too bad and they couldn’t fix it, the food was terrible, and the service was equally terrible. Flight attendants would ignore the call button if you tried to page them, and I was left with the garbage from my meal for multiple hours. I thought it would be a decent airline because it was part of Star Alliance, but it was an absolutely terrible experience."
Pros: "Food was good and crew was nice in face of passengers upset that their meal choice was out."
Cons: "Flight was delayed several times so I ended up spending 3 hours in the waiting area (no A/C or Gold lounge)."
Pros: "The food was decent"
Cons: "The plane shook so much we thought it would break in half. I am an experienced flyer and I realize that weather was not good but the plane was rattling like it should have been taken out of commission long ago. We made an emergency reroute to some city in the north and were kept on the plane for 2 hours before the crew told us anything. When we finally made it back to Delhi, the Air India workers managed to be the most incompetent and unhelpful workers ever. They lied to us 6 times about why we were not issued new boarding passes and tried to pass the blame to everyone else. I thought the customers were going to riot because they angered so many people."
Cons: "seats uncomfortable, food below average, bathrooms dirty."
Cons: "Would be better if no breakfast provided, catering needs heavy reforms. No refreshing towels and No water provided when asked for several times. The staff /crew is very forgetful and needs to be reminded several times. They do not attend the toilets very regularly to check if they are clean. In total, the staff is very lazy and wet towels or tissue and other refreshment services are very limited. worst then some domestic flights I have traveled with."
Cons: "Behavior of both Air India and Sri Lanka airport staff was very very unfriendly. Non responsive. I got stranded in Delhi."
Pros: "Air India is fine airline. Appreciated the help getting to connecting flight"
Cons: "The problem was the times printed on our itinerary was wrong. Nepal is 15 minutes different from Delhi and Delhi is 30 min diy from rest of world. Go figure. So we ended up with tight connections even though out itinerary did not show that."
Pros: "Once on board crew is as always extremely courteous."
Cons: "No notifications of flight delays, no updates, I get it it’s Kathmandu not Narita but still."
Pros: "Just timing and price"
Cons: "Flight and even seats are messy and dirty. Foods were ok. Many of on seat entertainment wasn’t working."
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Cons: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."
Cons: "I got sick from the veg meal"
Pros: "There is nothing that anyone can like"
Cons: "Everything. Nothing in the aircraft works, like TV, chair reclining. Service is the worst possible. Air hostesses are very rude."
Cons: "Display screens didn’t work properly and one had to Press on random points on the screen to get the movie screen going"
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Pros: "Flight was not crowded so I was able to switch seats to an empty row of seats."
Cons: "extra security screening on the tarmac in front of the plane."
Cons: "The airlines staff in delhi is too rude, they don't even talk nicely. They are so rude and talks on phone all the time even when they are helping the customers."
Pros: "It left close to on time"
Cons: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Cons: "Overall vibe of the staff and aircraft Poor announcements Very uncomfortable seats"
Cons: "flight was delayed but we were not given a reason why"
Boarding the flight was horribly slow. Since this is a smaller aircraft, Folks trying to find space in overhead cabins were blocking the rest of passengers from boarding the flight and it took for ever board the flight. I wish the crew were more effective in sorting out this issue. At Dubai, this flight doesn’t go to a terminal and is parked in the tarmac. I had to take 2 shuttle buses ,which took 30 to 40 minutes along with being asked for passport and boarding pass more than once before I could get to the gate for my connecting flight. Seats don’t have a display for entertainment. When I happened to connect my phone to onboard wifi, it appeared like it gives you options to watch movies on your device. There was no mention of this or any announcements about this feature from the crew. In order to keep costs low, corners are being cut when it comes to the overall flight experience. FlyDubai will surely not be my preferred flight from Chennai to Dubai.
Cons: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Pros: "Crew, food and seat were all perfect."
Cons: "The plane was very very cold."
Pros: "Very prompt. Nice crew."
Cons: "Comfortable enough seat could be better. Food Entertainment -there was none."
Pros: "the flight was pleasant and the airport terminal was empty. Pure joy."
Pros: "The crew was nice."
Cons: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Cons: "The crew are extremely rude"
Pros: "There was nothing to like in this flight. Terrible experience!!!"
Cons: "Flight crew was so rude and had no respect for elderly people. Never seen before they were charging for simple drinking water. Flight from Dulles to Dubai was excellent but from Dubai to Sialkot totally different. Shame Emirate Airlines having double standards. You serving and respecting people coming from west excellently but terrible for poor people of Pakistan. Some of them were elderly coming from Umra on connecting flight and air hostesses were almost screaming at them. Shame Emirate Shame."
Pros: "L Are departure but timely arrival."
Cons: "Food is not great"
Pros: "Ground staff and cabin crew."
Cons: "Flight was over 3 hours late. No reasons provided"
Cons: "This one has multiple problems: 1. First no one clearly tells you where to go for FlyDubai flight and you really have to fight your way to get this information. 2. Then when you know that you have to go to terminal 2 for this flight, it takes them minimum 45 minutes to transport you from emirates terminal to terminal 2. 3. FlyDubai staff in general is less courteous and cooperative than emirates. 3. T2 is minimally maintained terminal with even basic amenities missing in some parts of terminal. 4. It also feels less secure."
Pros: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
Pros: "Service everything"
Pros: "Staff was great. Smooth flight"
Cons: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Cons: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Pros: "I tried to rebook the flight but it did not go through . I’ve booked a new ticket insted so kindly advice the process of refund."
Pros: "Short stop over, direct flight"
Cons: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Pros: "Quick service"
Cons: "Small plane, uncomfortable seats, bad food"
Pros: "Fast, smooth, early. Great crew! Great PILOT!"
Cons: "See above"
Cons: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Cons: "The travel agent I selected completely ruined my whole experience."
Pros: "I didn't find anything to like"
Cons: "Every thing is bad and I'll give you the details : 1- the plane is really small and with a full smelly passengers. 2-the seats are really bad and you can literary remove the cushion. under you. 3-bad crowd management from the crew. 4- a half hour delay. 5-a bad takeoff and a really painful landing. 6-they tried to move me because of a family. 7- the AC does not work fully. 8- the food is extremely bad and hard to eat & chew. 9- the luggage took a long time but to be fair that's not their fault. And the list goes on and on and on. I highly recommend to take a different airline."
Pros: "Awesome experience from manchester to dubai on emirates,outclass flight/crew/journey"
Cons: "Horrible transit in dubai,they keep taking you around in buses where u hav to stand in a bus to upto 40 minutes at a time,ridiculous,Terminal 2 in dubai is a shame,crowded like a bus station,And fly dubai planes have zero leg room"
Cons: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Pros: "We are arived safe"
Cons: "The attitude of the crew it was bad and the comportment very ignorant"
Pros: "Good for an LCC."
Cons: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Pros: "Nothing at all."
Cons: "- flight late one hour. - A/C of the plane was too warm. - food too poor and I don’t have a problem with the payment. - cabin crew not helpful at all."
Pros: "Nice short flight"
Cons: "had to pay for water."
Pros: "The service was great, punctual, helpful."
Pros: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Pros: "Not much."
Cons: "While boarding a woman was in my window seat and her children were seated beside her. The host asked if i wouldnt mind letting the family sit together.I accepted the request where upon the host suggested a middle seat which i rejeceted and notified him that he just passed by 8 empty seats in business class and since the doors were closed I knew were available. He denied the request, had me stand awkwardly while he checked other peoples tickets for 3 minutes to find a single person who was not seated in their middle seat and was forced to move whereupon i recieved dirty looks for the remainder of the flight and right through baggage claim at our destination. I did Flydubai a favor and gave up my seat for the woman and her family. A hassle free otherwise empty business class seat would have been the appropriate response."
Pros: "On time, good staff, easy checkin process, great value for money"
Cons: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Cons: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Cons: "They have charged a fortune from me to carry my regular luggage . They said I could have purchased the luggage ticket as well . this is I'm hearing for the first time ."
Cons: "They did not give us food or drink, , They were selling everything even water."
Cons: "No food or entertainment."
Cons: "You have to even pay for a bottle of water. No food. No curtesy. Made a man pay for giving his seat to someone else. Would not let him sit in the bulkhead seat without paying EXTRA. Even business/first class had to PAY FOR FOOD!!! I regret having chosen that group of Emirates and FlyDubai. Do yourself a favor and stick to Qatar Air."
Cons: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Pros: "Easy boarding process, no issues with crew service."
Cons: "Nothing available without a charge, not even water."
Cons: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Pros: "Staff was great, food and drinks were good,"
Pros: "The staff was very helpful."
Cons: "It's a pay for what you get kind of airline, but that is to be expected. Overall good."
Pros: "The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport."
Pros: "I got to my destination on time."
Cons: "The cramped, uncomfortable seats. The cold, non-engaged staff."
Pros: "Nothing at all. I've rated the food as OK, but I didn't buy anything."
Cons: "The delay. The cramped, uncomfortable seats. The lack of communication re delay from staff. The disorganised boarding at KTM."
Pros: "Comfort, professionalism, food"
Cons: "While passengers were clearly notified about new lap top/ tablet ban, many passengers appeared to disregard and still showed up with these items as carry on in Dubai? All the boxing and shrink wrapping apparently caused a 1.5 hour boarding delay, which isn"t fair to those who follow instructions. Even the pilot blamed American government? Why can"t people listen.? This rule was well publicized in media."
Pros: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
Pros: "The staff at Dubai were very helpful and efficient at arranging for overnight hotel accommodation and meals at the airlines expense. I suspect they have had a lot of practice with delayed flights!"
Cons: "1. Fly Dubai flight from Kathmandu was 5 hours late in departing, so I missed my connection in Dubai, had to stay overnight and was ultimately 18 hours late in reaching my final destination. 2. Paying for food and drink (even water!) on a 5+ hour international flight is ridiculous. I don't know any other airline that does this. US airlines on domestic flights at least provide soft drinks, water, tea and coffee and the odd snack free. 3. No entertainment. A big minus on such a long flight."